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Expedia.Co.Uk / poor service and lack of response

1 Paris, France
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I took my mother on a vacation to Paris and booked everything through Expedia. Whilst the airline (Air France) was very good, the organisation of our travel to our hotel from Charles de Gaulle Airport was extremely poor. Indeed, we were left waiting for over 3 hours and in the end lost half a day in Paris. Despite the company (Veila Super shuttle) instructing Expedia to refund us our travel costs, Expedia's only response was to give me a case number. I have written to Expedia on several occasions but they just do not respond. They have also been asked on several occasions by Veolia super shuttle to respond but I have still received no response. I had original thought that Expedia were a reputable company, however this certainly does not seem to be the case - their customer service is shockingly poor.

May 28, 2015

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