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Expedia / flight reschedule, employees are rude

Plymouth, MA, United States

date :09/20/2017
employee deal with: 1st charlie
2nd Jackie[manager]
3rd Steve(highest level manager) according to him

all i needed to do is change my reservation and have to use my airline credit,
it took them 4 hours to figure out what to do.
and after waiting for so long Mr.Steve is showing all his attitude that he can by ignoring and keeping on pause and when i ask are you listening and i got reply that i was waiting for you to finish.
i deal with expedia a lot...i book with them a lot...i was ready to pay 300 dollars penalty for changing my flights, but the way i felt and deal with some oversmart employees who thinks that they are above everyone is just ridiculous.
I personally use expedia for my buisness, but i make sure my clients are happy when they leave my property so that its benefit to both...
what i feel today with expedia is just ridiculous, they have became so big company that they do not care about their clients, some one need to teach them manners...
[protected]@gmail.com

Ar
Sep 20, 2017

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