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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:44 pm EDT
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Expedia Unfair and possibly dishonest?

I have bought from ebookers a pair of return flight tickets from Manchester to Rio at 9.30pm on Tuesday 9/9/2009. Shortly after I have found that the same ticket was cheaper elsewhere (eg, at lastminute.co.uk and expedia.co.uk). No problem, I thought, for ebooker offers a "Best Price Guarantee".

The next morning I phoned them and was asked to say where I had found a cheaper offer. I mentioned expedia.com, the ebookers representative checked expedia's website and told me "yes, print this out and send it to us", which I promptly did. The email went to them at 12pm.

However, and contrary to what I heard in that first phone call, there was a problem with that expedia.com offer: the first leg of the return flight (Rio to Paris CDG) was two hours earlier than in my ebookers reservation, in which I hadn't specified any preferred time (route, airline and class were the same).

Ebookers wrote to me saying that the first printout was no good at 10.37pm, 25 five hours after my initial booking. I then sent them another printout (this time from lastminute.co.uk, which I had also saved when I realised the price difference), in which every single detail of the trip was EXACTLY as in my purchase. Then their answer was "as you're sending this more than 24 hours after your booking, no refund".

The refund I was expecting should be of 192 or 476 pounds, depending on what other price the ebookers one was compared to.

In my opinion, ebookers has been unfair. Whether they have also been dishonest, that is something I'll leave for you to decide.

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3:30 pm EDT

Expedia Dishonest booking practices

I booked a room on Expedia.com. When I arrived to check into the hotel, I discovered that they had booked us in a different hotel location, even though my printed confirmation from Expedia clearly stated the location I requested. The hotel provided me with the reservation they received from Expedia, which is incorrect. I have called Expedia many, many times and spent hours on the phone. They frequently disconnect customers and put me on hold for long periods of time. I was promised a refund I never received, and when I call back I am told something different each time, always amounting to the fact that I must call back at a later time or date. I strongly recommend that you rethink booking any travel on Expedia.com. I will never do so again.

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12:42 am EDT
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Expedia Dishonest robbery, ruined last day honeymoon

We booked a trip through Expedia to Disneyland to get married and a few days honeymoon afterwards. We had paid for transportation and day passes to Universal Studios to use on our last day (value $200). We called the number for the shuttle service to Universal and confirmed 24 hours prior. On our last day we went early to the front of the hotel to wait for the shuttle at 8:15 am (pick up 8:30). A Coash USA shuttle as on our itinerary was parked and we met the driver, showed him our itinerary and he told us we "werent on the list" we then showed him our confirmation number and insisted that we were on the list and he refused! We went into the hotel front desk to call Coach USA, and the driver took off! Our front desk agent called them and we were confirmed, however they said everyone was picked up except us, AND this just happened to 5 more people! Coach denies that we were there, yet our front desk agent witnessed the whole thing! We were not going to pay $95 each way to get to Universal for a service we allready paid for! We were on the phone arguing and re-explaining our situation to Expedia for a good 3 hours! Our day was ruined, and they offered no apology, told us we could not get a refund, were not willing to change our passes to a 1 day Disney for compensation, it was our fault, even though we had a witness for their vendor leaving us high and dry! We used our credit card to get into Disney that day-and dont understand why expedia offered us ABSOLUTELY NOTHING! Now they have spoken to our front desk agent as a witness as to what happened to us and its been 4 days that they say they have been doing an "investigation". I say screw the investigation as we have provided everything they need and give us our money back! If not by Monday, I think I will have to take legal action! NEVER USING EXPEDIA AGAIN!

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10:14 pm EDT
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Expedia Liars

Well what can I say I'm a cheap ###...I saw low price guaranteed on Expedia and went to see if its true...I was going on vacation so i wanted the bang for my buck...So I spent 30 mins searching through several websites ...most were exactly the same price as expedia.. until I found a European Site that has a HUGE difference in price... I proceeded to book my hotel with Expedia online... I called cutomer service 5 mins later to complain i found a better price... The CSR kept saying it must be a mirror image description of the hotel. the ### read word for word describing the room... describing the continental breakfast...describing the decor...The euro website gave me a total of $88. The expedia site gave me a total of $140.00... the csr was shocked to see such a huge price difference... and I was put on hold... as I've read in other blogs.. I guess its the death Hold...He came back and said oh no its not the same... our site says free wireless and your site doesn't mention free wireless. It's a totally different room. Sorry I can't refund you the difference...but i can give you $50 voucher.. I said Hell no maann GIVE ME My money he put me on hold ..he came back and said I can Give you $100 VOucher... SO i said Fine... I was gonna book more rooms at a differnt city for the following day so pretty much I got it for free. =0) Screw it I didn't get the $50 difference back but I made a free $50...JUST BE AWARE THE MONEY BACK IS A SCAMMMM ALL THEY DO IS TRY TO STIFF YOU WITH A $50 VOUCHER SAY NO I WANT MORE!...BEING CHEAP IS KING! by the way that Euro website is www.roomex.com I was afraid of putting my cc into the site... but you can at least us it to compare prices differenes with Expedia...to get your vouchers...

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Cheryl Ann
,
Nov 07, 2008 8:17 pm EST

I am an employee at a hotel and i will say this much... Third Party reservations is a bad idea. 90% percent of the time if you call the hotel and tell them that expedia has a different price the hotel will match that rate if you book it through the hotel.

Another MAJOR problem is, you have already paid for the room by the time you get to the hotel. So, what if you have problems IE: the wireless internet isnt working, the pool heater is broken, the elevator is out of service? Guess what? the hotel cant give you a discount for your stay... We have no control over the price once you pay for the room.

THINK ABOUT IT?

Is few dollars worth the risk? (most of the hotels rates are same as as a third party anyways WE ARE GETTING SMART!)

So, Call us FIRST!

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11:10 pm EDT

Expedia Expedia elite plus customer service

Expedia elite plus has been unable to apply a delta credit for a properly cancelled flight for a new reservation for the same passanger for the same travel route for the same airline. I've spoken with three (3) offshore (English is second language) representatives for over 2 hours listening to every note of pachabel's canon in d until I am about to scream. The two previous calls somehow mysteriously "dropped" after being on eternal hold.

Okay... Hurricane ike and delta... But why am I an elite plus member; don't they even answer the phones for the regular customers.

And... No direct way to speak up the chain of command... How convenient.

What has happened to expedia?

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9:21 am EDT

Expedia Dishonest re cancellation

Booked trip to italy in mid april — got cancellation insurance — trip was to start on may 30th — refund policy was >3wk in advance got a refund of 50% — if < 3wk in advance — got nothing. On may 6 called to cancel as my partner became ill. Said I wanted to cancel — was told to call travel insurance number and get a cancellation number and that would facilitate cancellation. Was called later that afternoon by expedia to ask if I wanted to cancel for just my partner or both of us — told them for both of us. Tried travel inurance company — on hold for ne hour — no luck — on may 8th called travel ins and got cancellation case number and called expedia to give them the number — (again waiting interminably for cnnection as always). Though all was ok — got call the next day (may 9th) from expedia with a new person asking if i"wanted to cancel my trip." I said I had called three days ago to cancel. She said no cancellation had taken place so far, but that she would intitate cancellation then, but since it was 21 days before the trip, I would get no refund. I protested that I ahd cancelled three days prior but was told it hadn't occurred. I was then told I had travel insurance, so it didn't really matter. I said that was not the point. As it turned out, due to full hospital rooms here, my partner was admitted to a private clinic, as there was no choice. Private clinics of course, are not covered by insurance, so travel insurance refused our claim. I then called expedia with a more valid reason to protest their actions. I got an email from them saying that when I had called originally, they only put that down as an information request re cancellation. I said that they called me again that afternoon to confirm that I wanted to cancel for both of us, adn that I had calle on may 8th (22 days in advance) to give them the cancellation number (not that my cancellation with expedia should have anything to do with whether I choose to put in a claim with insurance) they have not answered any emails re this, but of course they have my 3599 dollars and will not refund the 50% owing me. I always used expedia. Ca first in my on line booking search, but seriously, stay away from these crooks!

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DonWK
Oakville, CA
Aug 19, 2014 3:55 pm EDT
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I agree. I had cancellation insurance and a valid reason to cancel. Cancelled a week in advance of travel. Insurance denied claim. Said my reason was not listed - can they ever list all reasons? Terms of contract also said they reserve the right to deny a claim for any reason whatsoever.

In other words the insurance is a sam - there is no insurance. No help at all from Expedia.

Shame on Expedia for acting as a sales agent.

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11:13 am EDT
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Expedia Stuck in Hamburg airport

I booked a 3 leg flight in Europe for Late April

Newark - Hamburg

Hamburg thru Nurnberg to Milan

Stuttgart to Newark

When I arrived in Hamburg in April to fly to Milan, I didn’t have a flight & paid 300 Euros to get to Milan. I called Expedia many times & was given the run around – on hold for way to long. Apparently they have customer service centers all over (USA & India?). No one is trained properly. By the time I was told what to do, a month had past. I sent in my documentation & waited. When I called a month later they said they sent my info to the “refund department” & Amex would credit it with 30-60 days. To make a LONG story short, today when I called they changed their story again. The request was sent to the airline & the airline would process the refund within the next YEAR!

I cannot believe the lack of ownership. Horrible business practices/processes. Expedia should simply refund me and deal with the rest. As the middleman, they should make the process flawless for the customer and deal with any issues for me. They suggested I call the airline directly. The response to my original complaint letter was just “sorry”. Today after I mentioned it, they gave me $50. I am in shock.

They lost me as a customer.

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6:40 am EDT
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Expedia The worst company I ever dealt with

I have never dealt with a company like expedia before. I would never recommend them! I recently booked a hotel room for Denver last week. I booked two weeks in advance and paid and received confirmation. A week later they sent me an email saying they were unable to accommodate my reservations at the hotel where they sent me a confirmation. What’s the point in pre-paying and getting a confirmation?

At this point all hotels in the area were booked. They would not give me a refund and offered to upgrade my hotel, in which they didn't. They put me in a DUMP with no A/C (it was 85 degrees in our rooms) intolerable!

Within that week they screwed up my reservations several times. I kept a phone log and figured I spent over 5 hours on the phones. And the amount of stress it caused me was horrible. The company offered me nothing! I have recently sent over a complaint to corporate offices demanding something be done... doubt it will.

Regardless my trip was ruined from booking through Expedia! I will never use them again, nor will I get the vacation I should have had back! I have never been more upset with a company! And hope word gets spread how horrible they are! No one should have to deal with this from a major corporation.

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9:31 am EDT
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Expedia Cancelled my reservation without my consent

I will never, ever use expedia again.

In march of this year, I reserved a hotel room at a sleep inn through expedia about 12 miles outside denver for the last week of august, '08 — the time of the democratic natl. Convention. At that time, there were hardly any rooms available for that time period.

On june 20, expedia sent me an email confirming that my reservation had been cancelled. I was, understandably, horrified and angry. I called expedia, who said that someone — they don't know who — had used my name and email address to cancel the reservation. Expedia, I was told, does not ask for the last four digits of the credit card used to buy the room. Name and email address is all that's needed to cancel a reservation. (Expedia did refund my money.)

The customer service agent I spoke to that night looked but found no other rooms available in all of denver for that time period. I was pissed.

I mailed letters to several expedia corporate honchos, including chairman barry diller, with ccs to the attorney general's office of washington state, where expedia is headquartered, and to choice hotels president. Within two days, I got a response from the assistant to choice hotel's president, who offered a room 30-35 miles from denver, the closest in they could find one. But I by then had found another room 25 miles from denver. But at least they tried and responded quickly.

The washington ag's office also sent me a response saying they were following up with expedia. But expedia took more than a week to respond, with a voicemail. When I called them back, I talked to someone who had no idea what my case was about and simply read the notes of the person who had left me the voicemail earlier. And, she said essentially, there was nothing expedia could or would do to ameliorate the situation.

So I say again: I will never ever use expedia again. And I suggest you don't either.

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Coco puff 18
, US
Jun 03, 2016 8:35 am EDT
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I made a hotel reservation through Expedia and paid in full. The day before I was to check in I called the hotel to confirm only to discover that Expedia had cancelled my reservation for no reason, I contacted Expedia, they had no explanation, had me on the phone for over an hour, mostly on hold before they hung up on me. Then they had the nerve to send me a questionnaire to rate the hotel, I will never, ever use them again, they did nothing to resolve this issue, they did refund my money but 700 miles from home I had to scramble to find another place to stay.

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marty 2
New York, US
Sep 26, 2011 12:53 am EDT
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Well here we are at the end of 2011 and "Barry Diller" continues with his scamming with his new Venere.com. His new web scam. Book with this site and you will pay at least 200% more than the hotel will charge you than if you booked directly with the hotel. This S.O.B. needs to go to jail.

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marty 2
New York, US
Mar 24, 2011 11:05 pm EDT
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I have done some investigation here about Tripadvisor. I have worked with hotels for many years and this is what I can say for sure.
Hotel owners, mostly independent hotels, have lost control of their industry. Third parties have taken over while having little or no investment. These third parties, i.e. Tripadvisor, Hotels.com, Expedia and Hotwire, all of which are owned by Barry Diller have turned the independent owner into a pawn by having the ability to manipulate the reviews in such a way that they can actually redirect customers without them even knowing it.
How so? O.K. Go to Tripadvisor pick a city and see what you find. A list of hotels in a rating system from one to whatever number. If we believe the reviews some might have 15 reviews and are rated # 1, 2 or 3 (often these hotels have only recently signed up with these third parties). Then one will have 100 reviews and be rated somewhere in the so so area. Yet the 100 reviews have 75 very good ratings. The highest rated one could very well be an old hotel under new management and it might have been a dump in its previous listing life. The new hotel owner swiftly loads his fake reviews by having his family and associates post fake 5 star reviews. Tripadvisor can not stop these fakes if they are loaded in by different computers with different IP addresses. Think Kinko’s, UPS stores, etc. or even office depot while appearing to be looking to purchasing a new laptop.
This also applies to the other side of the picture. Someone loads bad reviews of their competitor. Or a crazy customer that did not get a discount and just creates new email accounts and looks like 30 different people. This all happens on tripadvisor every day. Because they do not require proof of you even having stayed at the hotel.
Now lets look at how Tripadvisor makes money. They make a % of every unit booked on Hotels.com, Expedia, Hotwire or an affiliate. No you say tripadvisor does not get a commission. Well kind of? They get a pay per click fee from most of their links. So the more they keep you going in circles the better. More clicks.
However Expedia, Hotwire and Hotels.com are owned by the same person that owns Tripadvisor. 25-35% of the hotel rate is what they get. Some hotels have contracts that are better for Expedia, etc. so you are now very cleverly directed to these hotels. How? By manipulating the reviews that is how. They remove negative reviews or hold back positive ones. Do they write them? No they just maneuver them. Which is the same thing in my book.
Also most of the time there is no discount at all. You just think you got one. Just check the room rate or call the hotel before booking and you will see that.
Now in the beginning these third parties were great for independent hotels because it got them in with the big boys on the web. Where can a small independent advertize. They could not take ads in every city in the world. So that was good in the start. However when Barry Diller saw the manipulation that was possible he began to purchase these companies and here we sit today all arguing with one another while he rakes in the cash.
The last thing that no one gets is this. Third parties have raised the price of rooms over the years. Hoteliers have adjusted prices to include their third parties commissions. Just a fact of doing business. As usual the angels become the devil and that what third party bookers have become.
Always call the hotel before booking. Because third party bookings get the worst rooms in a hotel because your booking is classified as a bargain hunter. If you book direct you get treated better and you have a direct relationship with the hotel not some third party that holds the hotel, less commission, funds for up to 30 days or more. Many times if there is a problem the hotel will tell Expedia to refund a guest payment. In that event what sometimes happens is the guest is told that the hotel would not refund the money. Then the hotel does not get the funds and Expedia keeps it all. No you say! They would not do that! Well let me show you how far they will go. Lets say you book a $100.00 + tax and the Hotel is paid $70.00 + tax. Where do you think the tax on $30.00 goes. Nowhere Expedia keeps it. Now if a company will cheat every city in the world out of sales taxes what do you think they will do to you. “BARRY DILLER” you are a piece of work!

One more thing that no one really gets. When you book with third party bookers like hotel.com, etc. You pay at time of booking the total bill of your stay. When you book directly with the hotel. You pay on checkout. Not so bad if you are booking a day or two in advance. If you book months in advance to get a certain hotel, that is a hell of a float time for them. Hotels.com does not pay the hotel for up to 45 days after you checkout.. So not only does the hotel pay a hefty fee as well as delayed payment. Remenber Hotels.com is owned by Tripadvisor. So Tripadvisor the company that could be killing your business is also making big bucks off you. What a SCAM!

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Moochums
f, US
Aug 02, 2009 6:10 pm EDT

Expedia sucks! I work at a Sleep Inn, and they are constantly ripping customers off. If you just walk into the hotel or call ahead to the hotel, 9 times out of 10, you will get a MUCH cheaper rate.

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11:30 am EDT

Expedia Service not provided

I booked ground transportation with Expedia. ca from the airport in Budapest to my hotel last spring. They took payment for it from my credit card. When I arrived in Budapest on schedule and on time (on a flight also booked through Expedia. ca) the ground transportation was not available. After a lengthy wait I took a taxi to my hotel. When I reported this to Expedia. ca their reply was that their contractor in Budapest claimed that I did not show up... something that is not correct and is provable by the flight record... and they refused to refund the money for the service that was not delivered. I have reported this to the Better Business Bureau.

This is the second difficulty I have had with Expedia. ca on European flights... the last one cost me $600 related to a cancellation fee with a hotel in Madrid two years ago... and I will never use them again. They make no effort to assist the customer even if, in my case, he has spent many thousands of dollars with them over many years.

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3:36 am EDT
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Expedia Scam advertisement

My wife recently booked a flight using Expedia, and she purchased the flight insurance in case she needed to change her plans. As it turned out, the dates of her conference were changed, and she had to change the dates of her flights. When we called Expedia, they told us that the flight protection plan only covers medical issues, not other reasons for changing flights. Expedia's various web sites include a confusing array of flight protection plans that cover a variety of things ranging from changing flights for any reason to the more restrictive medical only plan that she apparently purchased. In looking through their booking process, they do not make it clear at all that this particular flight protection plan has these restrictions. This was also the only option offered.

Expedia seems to take advantage of the fact that flight protection plans have traditionally allowed changes for any reason, and they do not tell you about their particular restrictions unless you click through various stages of fine print. This is misleading, and they should make the restrictions more clear.

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Kibek
, US
Jun 28, 2011 4:57 pm EDT

We went to purchase tickets online to go on a trip. The website forced us to call the customer service rep. at Expedia to complete the process. We gave the Rep. our Iten# and he stated he located it, confirmed the amount we were promise and then placed the order. When I logged back in to print my schedule, the bill was $900+ more than we expected to pay and our bank account was emptied:.

We called back Expedia and were hung up on 3 times and they argued over the fact that the price had changed and why did we not want to keep the new price;. We were so upset and asked for a refund/. They said we would have to be transferred on the phone again;. My wife is still on the phone after 2 hours and we have not resolved the issue, . I hate this company and our weekend is ruined|. They tell us we can expect to wait 7-10 days for a refund and at present we are not sure what that will be". Please never use them, this has been a horrible and stressful experience.

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A. David
La Puente, US
Apr 14, 2013 7:37 pm EDT

I booked a hotel in the Philippines through Expedia. Understanding their cancelation policy I had 24 hours before the date of my booking to cancel. Being that I had no intention of canceling my booking I didn't worry about it. But the day before I was set to leave for the Philippines I decided to confirm my booking. They told me that I myself had logged on and cancelled my booking. I told them that was ridiculous, I never logged on other than when I called for customer service. They again insisted that I logged on myself and made the cancellation. I lost over $200 from my booking reservation. They're stealing passwords somehow, maybe by tracking keystrokes while I'm inputting my login name and password during a customer service call. I guarantee that if they did an investigation on this that the IP address that logged me in to cancel the reservation was not mine.

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Dorenda
Milwaukee, US
Jul 31, 2013 12:26 am EDT
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Hello my name is Dorenda, I'm not sure if this is the correct site for Expedia complaints. I booked a flight leaving for Chicano going to Las Vegas 9-11 through 9-17, 2017 for my wedding. You have a coupon that was not offered to me, but offered to my wedding party. I tried to call back and get the coupon and was told I could not get the coupon, due to the fact that I had paid a few hours earlier. Please contact me at [protected] to see if there is something we can do about this matter.

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kbrar
Brampton, CA
Oct 24, 2011 9:31 pm EDT

I recently went to India and booked a hotel via www.expedia.ca During my stay, we no longer required our hotel reservations for New Delhi, thus I cancelled my reservations on line... I have the confirmation printed out. My VISA was charged. When I called in initially, I was on the phone for almost 2 hours. I was told that my records ( on Expedia's end) show that I never once logged onto the system while in India. I was told that there is nothing they could do for me, unless I fax over the paperwork. Which I did. But guess what...the fax number I was given didn't even exsist. So again I called the 1-888 number and had to wait for 1 hour in order to get another fax number. So I faxed everything. Haven't even heard "boo" from them yet.

What should I do? I am thinking of writing to the Board of Directors, one by one to let them know what type of organization they are running!

I have attached the letter I wrote to Maire and the two confirmations.

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Bernadette Thompson
,
Oct 01, 2007 12:00 am EDT

Expedia sold us a connecting flight package that was invalid and could never be fulfilled because insufficient time was built in for transfer onto an international flight to USA, as well as there never having been an agreement between the two airlines involved to transfer our luggage.

Expedia left us stranded at Manchester airport for 2 days, failed to return our telephone calls, and left it down to us to transfer ourselves onto new flights. Despite agreeing to pay our out-of pocket costs (around £800) two months later we have received NOTHING, and they are still refusing to speak to me in person about this matter. Their PR manager has tried to be helpful, but has singularly failed to deliver.

I am told over the phone that the matter is being dealt with but not one person has had the wit or common business sense to pick up the phone and deal with me.

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ASThakur
, IN
Jul 16, 2012 8:19 pm EDT

Last month, we were all geared up for a wonderful vacation to Paris. One of the activities we were eagerly looking forward to was the Cruise on the Seine river and Lunch at Eiffel Tower. We had made the booking for this activity through Expedia's India site, as we stay in India.
We were to call the third party agency 24 hours in advance and confirm our participation in the tour. When we did call them, to our utter shock, our names were not listed! They said that we had to connect back with expedia and 'check on this'. We had traveled all the way from India, and were on a tight schedule. We had planned our itinerary carefully, so there was no room for postponing anything. When we called Expedia, they suggested just that. They said there was a mix up their end. On international roaming, we spoke to them for close to 2 hours to no agreeable resolution. They said they would refund our money and give us a 20$ voucher! Our whole experience was ruined. Our dream trip to Paris that we were waiting with bated breaths was completely slashed. It was especially depressing as we were traveling with kids and they were completely disappointed. And then Expedia had the audacity to offer a $20 voucher as compensation!. They seemed very insensitive to a traveler's plight - and this is unbelievable, given that they are a travel site! We had the worst experience with Expedia. I am never going to use their services again.

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Claudia Leancu
,
Nov 10, 2007 12:00 am EST

I have received an e-mail from expedia stating that I should call them because something changed in my itinerary for a flight I have booked through them. While someone answered right away I was transferred to another department which supposedly is "the only one” who can deal with this type of issues. After being on hold for 1 hour and 10 minutes I figured something was wrong and called back. The customer service representative who answered told me that I had to wait and that there was nothing she could do to help me. Meanwhile she could only tell me that the changes in my flights were a 5 minutes earlier departure time for one of the flights and a 3 min earlier arrival time for the other. I inquired why such information could not simply be sent via E-mail since it did not really affect anything in my connection time. Apparently it is not possible and the only way to do it is to wait 2 hours, yes 2 hours she said matter of fact... like it is absolutely normal to wait 2 hours on hold. I asked to speak with a manager but no one is available to speak to me about "volume of calls" complaints. It seems like there is absolutely nothing I can do but wait. As we speak I have been on hold for 1 hour and 50 minutes and still not answer...

I will never ever book anything through EXPEDIA again and urge anyone who reads this to do as well. They need to experience some serious losses in order to wake up!

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rohit pasrija
, IN
Jun 21, 2013 3:45 am EDT

So I have booked hotel from, Expedia for my vacation for ooty India. We reached hotel sharp at 12 pm. And we were aghast to know that hotel person said we are not allowed to checkin.they said they have already informed Expedia about the same.they said Expedia has to give some money to hotels which is pending since some months. So they are having issues with them and I am the victim. We tried to call Expedia and their toll free no not working. Then I called their paid number and after hearing me they put my phone on hold for 30 min. And my full family was just waiting at reception sad and very sad. Again I called them and same thing happened. So I already wasted my 1.5 hours. Expedia has NT informed me. So finally I myself has to search hotels and had to pay double price for a very bad room and bad hotel. Worst experience is understatement for me about Expedia. I will go to court and teach them lesson. They dnt think to inform me. Its sheer wastage of energy, time, and money for me. Moreover its mental stress for me and my family.

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Robert Betts
,
Jul 07, 2008 7:16 pm EDT

I made hotel reservations for three couples through Expedia and requested non-smoking rooms. I received two separate confirmations stating that it had booked non-smoking rooms. When we arrived at the hotel, we were told that we were booked into smoking rooms. I showed my confirmation paper to the hotel and it then showed me that Expedia requested smoking rooms. This particular hotel did not have any other non-smoking rooms available. After several calls, we found that there were no other rooms available at any other hotels in the area and we were forced to stay in the smoking rooms. Several of us are sensitive to tobacco smoke and woke up the next morning ill.

When I complained to Expedia, it declined to accept any responsibility and pushed the blame onto the hotel, even though I had already seen the computer trail that showed that Expedia made the mistake. This is the last time I will use Expedia.

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Nwog77
, US
Sep 27, 2010 8:19 am EDT

Do not book with expedia, (Unless you don't want your flight to be actually booked)

Before the return journey of a recent trip i tried to check in online to save time at the airport. The airline had no record of my flight and when i went to expedia.Co.Uk where i booked it i got an "internal message" error and had to call customer services.

There was no return flight booked for me even though i had written confirmation from expedia that my flight was booked. The agent on the phone explained that after i changed part of my trip, expedia attempted to charge my credit card the change fee. When my card was declined (After they emailed me ticket confirmation) they said they emailed me back to let me know and that i had never responded.

I checked my inbox carefully, my spam email and my deleted items and there was no sign of this alleged email from expedia letting my know my flight was not confirmed.

When i asked to speak to the manager about this i was told there wasn't a manager available. I then asked the agent on the phone to pass a message onto their manager that i'd never book with expedia again and would be leaving a review of my booking experience on tripadvisor.com.

20 minutes iater a manager agreed to take my call. He then started trying to blame me for not responding to the email they claim they sent out stating my flight was not reserved. I invited them to resend this email but they said they couldn't.

He again tried to blame me by saying i should have checked my credit card transactions online and noticed that the flight change fee hadn't shown up. I expalined that since my last communication from expedia was a confirmation of my flight in writing this responsibility was not on me.

He refused to take responsibility and reaffirmed that everything expedia had done "had followed protocol".

If i hadn't tried to check in online with with the airline i would have shown up at the airline and had no flight reservation. Expedia saw no need to take responsibilty for their slip up, continued to try and blame me. Never again.

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10:50 pm EDT

Expedia False charges!

I arrived on the 15th of May with reservations only to find that I was not in the hotel register with the reservations from expedia/hotels.com., booking number [protected]. The sales dept. assured me that this request was very near the Pavilion by only a couple blocks. It was way too far from the Pavilion to walk, plus I wasn't in the system with the reservations promised. So, with a mutual agreement between expedia/hotels.com and the desk clerk at Atlantic Palms Resort and myself, canceled on May 15th. After speaking with two customer care consultants with expedia/hotels.com on two different occasions, I was assured that the cancellation request was official, come back home and spoke to two more customer care consultants on two more occasions only to find out that this problem has never been taken care of. The 3rd consultant, named hunny, assured me that my booking number was my cancellation confirmation number. I will never book online ever again as this has turned out to be a nightmare. Someone, please take care of this problem as I was promised. Today, I spoke with the 5th customer care specialist only to be hung up on. I hope you understand my frustration in trying to deal with this matter. It would be greatly appreciated if you would help me resolve this problem.

Thank you, Pamela Osborne.

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1:18 am EDT

Expedia expedia stole my money

My son in law booked a flight for my other daughter and her son from Quito Ecuador to Frankfurt Germany. Before booking the flight he checked the rules and restrictions and they were unavailable for the itinerary because LAN Air had not given it to Expedia. My son in law then contacted Expedia to check if the tickets could be exchange or cancel in the event the tourist Visa (a confirmed plane ticket is required before applying for a tourist Visa according to the instructions from the German Embassy) gets denied. A Expedia representative told my son in law the tickets could be cancel or exchange for a penalty fee of a $100.00 each passenger then at that time we decided to go ahead and made the reservation. Sadly enough the Visa got denied and when my son called to get a refund minus the penalty fee, Expedia says the ticket are not refundable. Then they told us to call LAN Air and when we did call they say the tickets are not even transferable or can't changed at all which is more than what Expedia had told us before booking. We had call several times to Expedia just to encounter the same round around problem, they put you on hold for one hour then the said to call LAN Air, then we call LAN Air and they said that only Expedia can make anything about it. We are now in the process to file a complain with the government, attorney general, BBB, and our credit card company.

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3:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Expedia They screwed up my flight trips and I have to pay for it

I called expedia directly for a vacation package to two Hawaiian Islands. We were to spend 4 days on the Big Island from April 21 to 25, 2008 and Maui on April 25 to 29. Well needless to say, for some reason, the agent, Dennis, booked out inter-island flight for June 25, 2008.

I am currently on hold with an expedia agent, Eda, she said we can still get our inter-island flight for the 25th of April, but I will have to pay the change fee of $25 per person plus whatever the airline fee is for the flight (increase or difference), which is my only option.

They set up the package for me, but I have to pay for their screw up. She said for me to get credited or for them to clear the matter without any further cost will be a very very long process. Only a manager or higher level will be able to make the decision.

I am now on hold for over 61 minutes and counting for a manager. She never once got back on the phone. In the meantime, I'm still stuck without an inter-island flight while Eda finds a manager for me.

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2:59 pm EDT

Expedia Charged for 2 trips!!!

I booked a trip on-line with Expedia.ca. After going through each screen and entering our information, including my VISA number, the expedia web site went completely off my computer, (please note that MY computer was fine and that it was just the web site that went down). When I brought the website back up, the trip that we had booked was no longer available. We figured that being March Break that we had received the last 2 seats. When I still had not received any type of confirmation or E-ticket from Expedia I contacted Expedia.ca. When I told them that I was concerned at not having received confirmation of a trip that we had bought, I was asked for my "Expedia" e-mail address and after being on hold he came back and told me that no trip had been booked! I was very upset as we were supposed to be leaving on the Monday. He then asked me for any other "account" e-mail that it could possibly be under (maybe by mistake). I gave him my husbands e-mail as well. He came back again and said that there DEFINATELY was no trip booked. He asked if I had looked at the VISA to make sure that there was no charge. I confirmed with him that I had indeed checked and there was no charge at that time. When I asked how this could happen, he said that sometimes the "website" will do this (go down & not book a trip) when a trip is no longer available. After getting very upset, he asked if I would like to book another trip only through him instead of the website. I figured if Expedia's own agent is saying I haven't a trip booked, then I might as well book again. So, I booked another trip for exactly the same destination (different resort - as the original wasn't available), the exact same dates from the exact same airport and same flight times. It did however cost $200.00 more.

So after going on a lovely trip, we received our VISA bill...there it was, the original trip that I was told didn't exist and the trip we actually went on. I called Expedia immediately and the agent could not find any evidence that I had booked this trip that I was talking about. I told him that it was indeed on my VISA! After putting me on hold to confer with "somebody" he asked me to fax a letter with the details of what happened, a copy of my VISA, and the confirmation (E-ticket) of the trip that we actually took. I was given a Case#. I did as he asked on that same afternoon.
They never called. I had to call back again on the Visa due date.
After many agents someone finally called back She told me there was nothing more they could do for me and that I had to pay the amount. I was furious. I asked what it was that they had done for me already. I told her this was unacceptable. She said that she listened to the taped conversation between myself and the agent and that there was nothing mentioned about the original trip. I told her that it was lie and requested to speak with a manager or get their number and was refused. I also asked for a transcript of my conversation with that agent and was refused! (Very fishy) She told me she also talked with Sunquest and that they had us down as a no show. I told her that was obvious that we were a no show as we were told there was “NO TRIP BOOKED”. I was told to call Sunquest. I am STILL in limbo with this case and will NEVER BOOK ON LINE WITH THESE PEOPLE AGAIN.

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Linda
,
Jul 27, 2008 10:03 pm EDT

Who is the president of expedia?

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Fiona
,
Jul 04, 2008 5:27 am EDT

I had a similar experience, booked a honeymoon suite in Samana, DR, with Sunquest. I got there and apparently it doesnt even exist! This was at the end of April and its just been resolved now. Long story about the vacation, it was crap because we got stuck in the smallest room they had! Anyways, wrote to Sunquest no response because apparently you have to go through your agent to file a complaint. So I did and they didn't respond to her for a month only to offer a $50 travel voucher! As if I'm going to settle with $50 when the difference in the room was $200 and I dont want a travel voucher that will eventually be a benefit to THEM! I got fed up and decided to write to the Better Business Bureau online. I hear normally people just settle for the vouchers if they have problems but I dont know why because you pay for a service and dont receive it...you should get what you pay for right? Anyways the BBB got it settled with $400 cash refund...compared to the $50 coupon I think this was way better. So please, dont just settle for a measley coupon or a refund that doesnt compare to what the difference is, take my advice, write to the Better Business Bureau! Hope I could help, happy travels!

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Wendy Joseph
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Jun 03, 2008 2:50 am EDT

The very same thing happened to me. I booked a trip for my friend with an agent who I was on the phone with for one hour for my friend who was travelling with me to Aruba. He then told me at the end of the one hour that my friends ticket was booked and she was on the same flight as me. He even sent me a confirmation online and said again, not to worry she is confirmed. So we go to the airport on May 18, 2008 to fly to Aruba and the airline could not find a reservation for my friend. I was freaking out because I paid for this ticket on my credit card. So I call Expedia and spoke to Rachel for a good 20 minutes and she was rude and of no help at all. So I ask to speak to the the president or a manager and she flatly refused to let me talk to anyone in authority. So in order for my friend to go to Aruba that day with me, I had to buy her a ticket which cost $2300.00, when the orginally price was $833.00. The only thing this Rachel said to me, was send in a letter with a copy of your credit card showing you paid for her ticket and they would reimbuse me. Well I am about to send this in, but directly to the President. Oh yes I got his name from Google and my boss helped find it. It pays to work for the Govenment. Now I await my response and my refund. If I don't get it, I will sue if I have too. I will not take no for answer and you should not either. My advise to everyone out there. Never book with these people again. They have horrible customer service.

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8:05 am EDT

Expedia Terrible customer service!

This is the worst travel my wife & I had. I called Expedia and logged a complaint regarding my flight from Mexico City to Cancun where we were denied boarding the Mexicana flight. I bought the ticket with Expedia.ca and we started the flight with United Airlines with connecting flight with Mexicana to our final destination. United Airlines did not give us all the boarding passes we need. Our Friday night connecting flight were moved to Monday morning. We were stucked in Mexico City. Mexicana is pushing back the problem to UA saying they should give you the boarding pass, we are only carrier of them. UA claimed that we should check-in with Mexicana. My luggage arrive with Mexicana flight on time at our final destination. We were left behind, one flight away.

Expedia should have take care of my complaints. They simply gave me the Airline phone number and let me logged my own complaint. WORST customer service! We are expecting more than that as our Airline agent.

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macey stinson
,
May 25, 2007 12:00 am EDT

Tonight we had one of the worst customer service experiences that we can remember, with expedia and united airlines . I've been a longtime customer of both, but after this, will avoid using either again.

Our family missed our flight this evening for a quick family vacation to san diego. We'd booked a relatively inexpensive, 1 hour flight thru expedia, with alaska on the outbound and united for the return flight.

When calling expedia to try to rebook our outbound, we were put on hold for a while. Then spoke to an agent who said we needed to call alaska to rebook, they couldn't do it for us. First of all that is not what i expected from the 'expedia promise - we're here for you every step of the way', at all. What a pain.

Then we called alaska , and were told they couldn't rebook us. United owns our tickets so we'd have to go thru united, or thru expedia.

We called united, hold again, then they said they couldn't help us and we needed to call expedia. We then called expedia again, hold again. When we finally got to an agent she said our record is locked because we missed the flight so they can't help us!

We finally convinced the agent to call alaska and try and coordinate. We got alaska, but they couldn't confirm anything because united owned the ticket. Then we had to conference call with united. Even with united and expedia on the phone, the agent could not figure out how to rebook our flight. We decided to hang up and call back again to see if another agent could help us.

We finally gave up trying to get expedia to help us. We spoke to 4 different agents on 4 different calls. On the 4th call i asked to be elevated to a supervisor but after 20 minutes on hold i hung up.

Then i spent over an hour on the phone with united. The first agent told us they can't help and we need to call expedia. We finally found someone from united who said they could help us rebook. He said he could put us on a united flight tomorrow afternoon. We'd been hoping to fly out earlier if flights were available, since this is a short family vacation and we were traveling with others already in san diego.

We checked expedia online, and saw an early am alaska flight available to book. It cost $150 one way, about what we paid for our original alaska outbound flight - so it shouldn't be a cost problem for either united or expedia to book us on this flight.

But the united agents told us they couldn't book us on the flight. When we pressed, they put us on hold. Then they said they could but we would have to wait 12 hours to find out if the reservation is confirmed. Hello, the flight is in 11 hours. The agent hears this but says that's the policy, we have to wait 12 hours, sorry.

We asked to talk to a supervisor. Longer hold. When we finally talked to her, she was able to book us on the early am alaska flight. After 2 hours of being on the phone.

To top it all off, the agent also said there would be a $100 change fee and other fees, so a total of $150 per person fees. All this to fly on a flight which clearly has availability, 11 hours from now. Yes we screwed up and missed our flight, but do they really need to put the screws to us so badly? The flight only cost $150 per person, now plus $150 in fees!

Ps we checked online, and found southwest flies first thing tomorrow morning to san diego $130 each way. After the pain of being given the run around and being put on hold repeatedly, we considered just ditching the outbound and booking on southwest. But we wanted to check with the agent to make sure our return flight would still be valid. And of course, we were told if we did not rebook the outbound and pay the fees, the return flight would be cancelled, even though it's paid for. Extortion - $150 in change fees per ticket, for a ticket which cost $150 to begin with.

As my mother said - no wonder united is almost bankrupt and expedia is having such a hard time. If they would just pay a little more for better customer service training, train them to elevate certain situations to someone with more skill and authority, give them the ability to actually fix things, not screw their customers in fees - they would be come out ahead profit wise, imho. They wasted not only 2 hours of their service agents' time, they wasted 2 hours of mine. And frustrated me to the point of wanting to tell everyone i know - plus go online and rant about my terrible experience. Which can't be good for their reputations or businesses.

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Gizmo
, US
Nov 27, 2009 11:47 am EST

DO NOT under any circumstances book Expedia, Customer Service are kids who follow scripts, have no empathy with their customers just come back with the same quotes in their condescending way. They say they cannot get a refund back from the flight company - what's wrong with them giving their customers a refund, it would ensure consumer loyalty. But no, they decide they would rather lose custom by the bucket load by the amount of unhappy paragraphs on this site.

Pass these experiences on to ALL your friends and family, let's get rid of these cheap and nasty unhelpful booking sites!

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Kalen
,
Oct 10, 2008 12:28 pm EDT

Hi,

My name is Kalen and I was previously working for Expedia.ca for about 7 months. Unforinatly, working in the flights department, I have heard of many similar situations with airline connections. Please know though that as customer support we're there to do what we can to help, but regretably with situations like that the representitive was correct in suppling you with the airline's phone number.

Basically Expedia is a online booking tool for CUSTOMERS to be their own agents. The reason you may get passed over to an airline in situations like this is because it may be a situation where a refund is able to be granted to the customer. However, Expedia itself does not make profit off the actual flights itself. The only thing Expedia makes from bookings is that $9 booking fee. [Which I think would REALLY help in so many situations if Expedia provided something on their site to show how it actually works]

Best suggestion I could make to you would be if you're ever booking another flight again through Expedia, make sure all the connecting flights travel with the same airline or partnered airlines. That way if, for whatever reason, something happens it's a LOT easier for the airline and Expedia to assist with the problem.

Best of luck,

- Kalen

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karen moore
,
Jun 13, 2007 10:55 am EDT

I booked a hotel with Expedia and the CS rep told me that I would get a 3 bedroom superior instead we got a 3 bedroom deluxe which was very disappointing. Also, the rep went over everything the 3 bedroom superior had in it and said that she was going to send me a new itinerary that had the updated changes. We never got the new itinerary! We had viewed the pictures of the resort online and it looked beautiful. However, what we got and what was advertised online was 2 different things.

Below is my complaint that I submitted to Expedia.

I am writing to inform you that I was very disappointed with the
vacation package I received from Expedia. First, I did not get what I was promised. I was promised a 3 Bedroom Superior and got a 3 Bedroom Deluxe.

Second, I was told that I would have 3 balcony views of the greens and instead we had 2 balcony views one of the highway that you could hear all during the night and the other looked into the condos across from us. Our condo was located out in the middle of nowhere. All we had to look at were sand dunes. The pictures placed on the internet for the Ginn showed walking trails and a lake which we could not seem to find even after asking several Ginn employees. The internet made mention of a water park which was not open the entire time we were there. I was also, informed that I would receive 2 king beds and 2 full size beds instead we got 1 king size bed, 2 twin beds and a full size bed. When I called to get this straightened out I was put on hold for an hour and 30 minutes twice while waiting to speak to a supervisor. Needless to say the Expedia's customer service response time was awful! I'd ask to speak to a manager and the cust service rep would put me on hold for hour! Then CR would come back on the phone and say o.k. I just got through reviewing your acct let me put you through to a supervisor. I had to wait another hour just to speak to a supervisor and when she couldn't satisfy me I told her I wanted to speak to her supervisor and was put on hold for another hour! How could I enjoy my vacation with being on the dam phone trying to get this issue resolved? This in itself was enough to make you mad! I spoke to several representatives to try to get us moved to a 3 bedroom superior but was informed there would be an additional cost. How could this be when the rep who made my reservation said there would be no additional cost to upgrade to a 3 bedroom superior? Nothing but lies!

I strongly believe Expedia owes me my money back for the entire trip due to the inconvenience, stress and false advertising we incurred. We did not enjoy our stay at the Ginn nor did we appreciate the run-around we got from Expedia customer support department.

Expedia's response:

We apologize for any inconvenience this may cause you. Unfortunately, we are limited in providing assistance via email correspondence. In matters such as this, we need to have you on the line while we assist you. Please contact our 24-hour customer support desk. If possible, please have your itinerary number and account information ready when calling.

If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at [protected] and reference case ID [protected]. You can also visit the Expedia.com

"Customer Support" page ()
for more customer service information.

Thank you for choosing Expedia.com.

So I called Expedia on Friday, June 8, 12 times and each time a customer service rep would tell me that they could not give me a refund unless they got the o.k. from the hotel...then put me hold while trying to reach hotel manager which they were not able to get in touch with AND COME BACK ON THE LINE AND ASK ME TO CALL BACK. NOT ONE OF THOSE CR REPS ASKED ME FOR MY NAME AND NUMBER SO THEY COULD CALL ME BACK!Then I would call and ask to speak to an Expedia manager and they kept me on hold for an hour and 30 minutes and came back on the line to tell me our supervisors are really busy right now can you call BACK! I have never heard of such piss poor customer service in my life...AFTER THIS I SUBMITTED A COMPLAINT TO THE BETTER BUSINESS BUREAU!

Turns out the Better Business bureau has several phone numbers for Expedia and they have several addresses too. I asked several representatives for the name of Vice President or CEO in charge and they would tell me they did not know who was in charge.

I submitted a 2nd complaint to Expedia via email requesting my full refund and that I tried calling them 12 times to resolve my issue like they requested and could not get a satisfactory response or even get to speak to a manager. They responded with we are sorry for the inconvenience unfortunately, we can not refund your money.

EXPEDIA IS A JOKE... CONSUMER BEWARE OF THE LIES AND REALLY PATHETIC CUSTOMER SERVICE.

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11:13 am EST

Expedia Dont ever use expedia ever!

On Feb 22nd I booked a 2 day stay at a local travel lodge through Expedia over the phone. I was taking my dog with me and wanted a speedy result. The booking agent was very helpful and nice and gave me quick accommodations at a cost of () per day. I went to the hotel and checked in. When I got to my room, it was horrible. I t had cockroaches, tv didnt work, had no towels, toilet paper or even water cups. Now their website says in room coffee, but when I called teh front desk was told no coffee forget it. I informed the manager that night I would be checking out 1st thing the next morning and NOT to charge me for the 2nd day since it was deplorable there, and he said fine. I called Expedia and talked to them and was told if I checked out before 11 am in the morning I would only be charged for 1 day. I checked my statement online and found I was charged for both days. When I called Expedia, the girl (anne) said she called the hotel and they were charging me for both days anyway so she wouldn't refund. She did however, offer me an 80 dollar certificate to stay at the SAME COCKROACH HOTEL! She said I didnt have a recourse, they had my cc info and could charge what they wanted! She also refused to get me a manager to speak with. I ended up calling the bank and filing a dispute about the charge and was told they get disputes from Expedia all the time because they pull this stuff alot! Dont EVER use Expedia EVER!

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9:41 pm EST

Expedia Overcharged for room

In 2/08, I booked a trip to Arizona, stayed at a hotel for 7 days. I was promised the lowest and best rate available with no refund. I was billed for $105.00 per night and hotel was not very nice, but I didn't really care about that. I checked with the desk clerk to see if my room was prepaid and was told it was for $634.00 and I would not owe anything on checkout. That comes to $89.00 per night. I was told they don't have rooms for $105 a night and the $89 is the regular rate, even during Super Bowl week.
I emailed Expedia about this, return email told me the hotel was not authorized to tell me rooms were $89 and they would not refund the difference. The $89 rate was for the general public and not for me, I think I am part of the general public.
Expedia's answer didn't make any sense and I hope there is a lawyer somewhere who is exploring a possible civil suit against the company.

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12:00 am EST

Expedia Hotel was in bankruptcy when I booked

We booked a one week vacation through expedia.ca at The Beach House Barbuda in November for travel on February 14,2008. While browsing a travel forum yesterday, I discovered that the Beach House has been closed since September. I contacted expedia customer relations and spoke to a rep. The rep called the hotel while I was on hold and then came back to me and said there was no answer and that he would give me the number to call. I pointed out that I shouldn't incur the long distance charges and that it was Expedia's responsibility. I repeatedly asked to speak to a supervisor and was refused. I arranged for the rep to call me back and let me know. A few hours later he reported that the resort was closed and they would refund the money. I asked whether I would have been notified ahead of time and got no response. Given that we had also booked a helicopter to get there and had non refundable airline tickets to Antigua, this has been a nightmare. As of today, you can still purchase a package to the Beach House through expedia.

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William W. Robinson
,
May 21, 2008 3:13 pm EDT

I have been charged $12.95 per month, how can I stop the charges. I did sign up a free credit report, and do not remember agreeing to pay $12.95 monthly for any service. Just how do I stop the charge.

WWR

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jeff meyer
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Mar 14, 2008 8:25 am EDT

hey its not fraud. it is the hotels responsibility to notify expedia if they have any changes. so if the hotel was closed for good they should have told expedia. how is expedia supost to know if the hotel does not tell them? true...i think so. and as to fruad how is it fruad its not like expedia is using fake names or using your credit card for unknown purchases right so no fraud sorry but no

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Mike
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Jan 24, 2008 2:57 pm EST

You may want to prevent a future "nightmare" by purchasing travel insurance.

p.s.
Even non-refundable tickets can sometimes be changed for a fee - ask your travel agent.

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John Doe
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Jan 21, 2008 7:19 pm EST

EXPEDIA is a fraud: http://www.expedianews.com.

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b
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Jan 16, 2008 6:15 pm EST

Suggest you tell them you will get the police involved - this is fraud.

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12:00 am EST

Expedia Customer service reservation!

I bought an air ticket a week ago for Montreal to Geneva via Expedia. ca. Departure 4 February and return the 15 of June 2008 with Swiss. Unhappily I have to come back earlier for professional reason and I needed to change my return date.
Till to day, I did not have any confirmation of this flight: "Your ticket purchase has not been confirmed by the airline. Please check back in 24 hours for ticket confirmation information." but they get my money as I had to pay more than $1000 for this flight.
I called to Expedia and they told me that it is impossible to change the return date and I have to contact Swiss to do so. Then I called Swiss and they said they can't do anything and only Expedia can do it. Then I called Expedia again and they confirm it is impossible for them to change the return as they have to follow the Swiss rules about that. Then I called Swiss again and spoke with a manager that she told me Expedia should do the job and she put a note on my file via their computer and I just have to call back Expedia. So I called back Expedia and still the same story, it is the worst customer services I never seen in my life. Those people take the money very quickly but after that you are dead meat. My travel is not in a high season period. It cost nothing to change a return date. Anyway, I called back to Swiss to understand what is happening and they told me that they have signed an agreement with Expedia and they can not go against it. Only Expedia can change something.

So At Expedia people are lying to customers and they just try to find the best way to steal customers and make them lost a lot of time calling around and I am sure you know what I mean. On an other way, Swiss do not have any more power as they are subject to Expedia, so Expedia is the new boss of Swiss if you did not know.

When I read on the net that Expedia is so great, I think instead there are a lot of people disappointed about the methods used by them, and those people do not have always the courage to speak loud! When I was younger, I was professional helicopter pilot so I know a lot about what you can do and what you can't do. At that time, traveling by air was always a nice experience. To day it is the place for dumb... I am a frequent traveler too, last time with Swiss, last time with Expedia but it is not the end of the story.

Everything can happen in life to anybody in any company. The only rule that must be applied till the end, is CUSTOMER SERVICE. They know absolutely nothing about it! There is plenty other method to buy air ticket, do not use Expedia. Sorry for bad English, it's not my mother tong.

Best regards,
Olivier.

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indy123
Duncan, CA
Aug 11, 2011 11:11 pm EDT

I booked with BCAA Expedia and had the same problems. I had my itinirary and tried to change something the day before but noone could find my itiniray.
I was on the phone for over 6 hours, and eneded up not being able to change the flight times so we had to travel without my oldest daughter. I have never had such a horrible experience. When I got back it took me about, 4 calls and 4 hours to speak to a escalation department person, and guess where they were located, EGYPT. I will never book without using a real Travel Agent . I hate Expedia, there customer service sucks if you ever need it. You would think that it would be easier, but it is not.

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Cesar
,
Nov 10, 2008 4:01 pm EST

what its the penalty in money from
basel to Toronto if you change your expedia flight within 7 days

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Dani
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Apr 28, 2008 10:16 am EDT

Totally true! Swiss is one of the most difficult airlines to deal with. They constantly say one thing to the customers and another to us. Often times too the Swiss fare is a special fare which prohibits any change of date. You want the best cheapest price, you will have more restrictions on it...
We lose control of the ticket as soon as the trip has started and this is true for ANY airline. Our changes will be rejected by the airline when they have control of a ticket and that can happen before the trip starts if there were changes which involved a change of class of service or rerouting (for some airlines). Do you really believe we do this to just bug you?
It is so much easier when people buy tickets with their names spelled correctly and for the correct dates from day one! If you have to change your dates, the airline will charge you. NOT EXPEDIA.
WE do not take your money right away, the AIRLINE does! check your bank statements... unless it is a special fare, any airline ticket will show the airline name, not Expedia's.
Expedia gets a whooping $9.00 per ticket and yes sometimes we have to spend HOURS rebooking... so please people, stop accusing Expedia of robbing you!

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jeff meyer
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Jan 30, 2008 12:16 am EST

hello! i work for expedia.ca and i would like to clear some things up if you don't mind. now when it comes to flight changes of any kind if you are trying to make the change befor your departure flight wich is your flight to your vacation destination expedia can do that change given there is enofe time between the change time and departure time to make sure the air line gets the change. if you want to change your return flight and have already taken the departure flight you need to talk to the air line because once the time of your departure flight has gone the air line takes expedias rights to do any thing to those flights away so ... expedia can not access those flights any more to make changes... we can see them but can not change in any way because the air line will not let us. and in regards to the change penalty that is the air lines policy to charge for a change and to pay any difference in fare on tope givin the new ticket price is higher then the old. that is the air line rule not expedias and expedia has to follow rules set out to them by the air line . i do apologize for the run around you had to go through but i can asure you that in your situation yes expedia could not do a thing it would have had to been the air line to make the change. again i am sorry for the run around.

apologies from : expedia agent

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John Doe
,
Jan 05, 2008 10:52 am EST

Expedia tried to scam me once and failed miserably. It seems to be a common practice : http://www.expedianews.com .

regards

Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

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Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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