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Ethan Allen / Delivery delay (6 weeks late, at best!)

United States

On June 16, 2015, I ordered a coffee table, an occasional table, a custom sofa, and two custom benches. The tables arrived within 4 weeks, well within the 8-12 week timeframe. It's now Week 12 (September 18), and today I discovered it will be October 6 before I get the sofa, and November 16 for the benches. All the while I have been faithfully paying my monthly bill of almost $400 on the promotional financed amount. I have been a loyal fan of Ethan Allen for over a decade, but this will be my last order with them, if it ever arrives. The store states I cannot cancel for refund because the custom orders are "in production." How long can it take to build these items???? Certainly not 18 weeks. I want a refund.

Re
Sep 18, 2015

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