Esso’s earns a 1.3-star rating from 2 reviews and 448 complaints, showing that the majority of customers are dissatisfied with fuel and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
redemption of card
Just a note to let you know that I have not been in an ESSO Station in over 2 years. Problem - I am a senior who saved my gift cards for a planned vacation
when it came time to use them I find that one $50.00 card was outdated and
after complaining to your head office was told too bad we cannot accept a outdated card even though the law had changed since. Just wanted to let you know that you lost a good customer forever. Peter Kay
The complaint has been investigated and resolved to the customer’s satisfaction.
car wash
I had gone through the car wash and when I came out of it, noticed that the back of my car was still dirty. I contacted the attendant and she told me to come back in the afternoon when the manager was in as she could clearly see the car was still dirty. I went back just to let the manager know what happened and he gave me so much attitude saying that the...
Read full review of Esso and 27 commentsscam
I fueled up my car for $30.oo and when I got home, I checked my bank because I had to do some online bills I noticed right away Esso billed my account $100.00. I paid for this purchase with my bank debit card at the pump swipe card reader. The bank said to go back to Esso and get a refund or credit. The Esso said I had to contact Esso Corporate office. Esso Corporate Office said it was the bank holding my money and would take 5 days to clear or fix this. I really don't see the bank holding my money and it clearly says Esso was paid $100.
The complaint has been investigated and resolved to the customer’s satisfaction.
well i know its kind of too late to reply but still for ur knowledge when u use ur debit o credit outside on pump an authorize $100 from your account just to make sure u have enough money in account an once u done pumping lets say u did 40 they will refund 60 back to ur account within 12 hours that's how it work on pump if u don't want this in future go pay inside
false advertising
Esso currently has a Pepsi promotion where a customer can buy 2 Pepsi bottles for $3. If you take advantage of the promotion the two items does not ring in at the advertised price. The price differential is minimal. My guess is that Esso is hoping customers would not notice the discrepancy.
If you request the clerk to override the price to the correct price, he was uncooperative.
It looks like a sneaky way of trying to get a few extra bucks given that they probably sell a large volume of the products during the promotional period.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertisement
The sign displays 99.9 cents per litre minus the 3.5 cents discount I thought I would be getting a good deal; I'm pretty sure most if not all that pulled in the station thinks the same way as well. I went in intending to pump some gas, when I got to the pump it read 98.2 cents. I mean 99.9 cents minus 3.5 cents is not 98.2 cents. So I went inside and asked, and the attendant told me that there is something wrong with there sign outside and that they just left it that way.
I would just want to report the issue because a lot of people are not like me, they would probably start pumping thinking that they are getting a good deal, but not the deal they went in for. The 99.9 cents minus the 3.5 cents discount which would total to 96.4 cents deal. Please do something about it before someone takes it to the consumer protection people. Thanks for your immediate attention.
angry racist clerk
I went to the Esso gas station at Liverpool & Pickering Prwy at 1:30 am in Pickering, I went to prepay $60 and got a receipt for my gas and while pumping my car it filled up at $57 and the display on the pump stated to return inside and receive your change, all I wanted was a new receipt for my fill up and the clerk stated that it was my fault for pay $60 and not $57, as if I would know how much my vehicle takes, but I didn't care about the money all I wanted was a new receipt and the clerk started swearing at me and my girlfriend for no reason, and claimed that I broke his entrance door, btw this place is falling apart, and then the clerk proceed to make a racial comment against me and for what, $3 dollars, and when I told him to forget it the clerk kept my original receipt and would not return demanded that I stay to give me my change when all I wanted was to be rid of this nightmare, and then he followed me outside to my car to right down my license plate and he continued to rant and swear some more, that is just ridiculous and by far the worst customer service experience I've ever had with any company I will never go back to Esso to pump my gas and nor will I advise anyone else to.
I meant gum **
At 830 in the morning my sister went( 29 of June 2013 )to get some gun ( we were going on a family trip) and she had 20 dollars - the attendant (a true imbecile) told my sister "you people are always asking for change" mind you my sister went in to purchase gum and other snacks. She didn't ask for change. Then when my mother went inside to confront her she said she would call the police and she had our plates. So we called the police first. And they agreed with me that this woman was an idiot.
Do not go to the ESSO at SHEPARD AND KODIACK in Toronto if you are a person of color. Young female racist attendant/true imbecile.
rude, racist remarks made by clerk
My mother went into the Esso station on Hwy 47 in Goodwood to get some gas. My mother forgot her debit card so she was only able to purchase $ 6.00 worth of gas and was only able to pay with pocket change. When she went into the store to pay she apologized for the change. The gentle man working behind the counter started to yell at her saying he would not accept her money. She explained that she did not have her debit card and only had the change. He yelled at her telling her that the money had to be rolled (which there was not one particle type of change or amount to roll). Then he told her that he didn't want her kind around here. When another customer approached the store he told her not to say anything "don't you say a word" was what he said. My mother said I am sorry but money is money and that she would never buy gas there again and maybe never at another ESSO again. I am seriously considering writing the local and City wide paper with this story. I truly think you should look into this matter this man may run a store but he is directly representing your business. I hope to here from you regarding this matter.
Thank you,
Amanda Banks.
I am a customer of Esso in Yonge Finch Toronto ON more than 12 years some times I go to fill up my tank I need to go wash room so I asked for Key of washroom the salesman say " some one is in washroom" I thought he was right
but during last week I saw two customers one with baby and another was senior asking for Key of washroom he said the washroom is full . I found out the the Gas station employee do not say the truth especially some times this service
is necessary for old and child
sincerely
Just to let everyone know, the man who owned the Esso at Hwy 47, Goodwood, Ontario is named Sam, and he sold it to a very lovely couple Jay and Yoga, he ripped them off and sold them a dump. He did not tell them that the roof leaked and had 12 buckets to catch the rain water on top of the ceiling tiles, when they tried to contact him he changed his number. He also ripped me off for my Lotto 649 ticket, and accused me of trying to rip him off for $3.00, I reported him to Esso. A few other people reported him to Esso, and this is why I believe he sold because he was about to loose the franchise and lottery license as I also reported him to the OLG.
I agree with Verisimilitude and I love the way she expresses herself. That is, if an Esso employee is rude, they usually are about as animalistic as possible. I have to be fair and not paint every Esso employee with the same brush...but when you DO run into a nasty employee, they are the most disgusting, vile, vicious piece of ### you can imagine.
Not all immigrants are pigs. But SOME of them come here, with there ###ing warlike mentality, disrespectful attitudes, and the low value they place on human life because of the [censored]hole country they came from, and try to impose it on us peace-loving Canadians.
I'm an immigrant by the way. But for damn sure I'm not from one of those [censored]hole arrogant countries that try to impose their ways on Canada. I LOVE CANADA!
I am one of the most easygoing, mellow people you can find. But these ###s are turning me into a racist! I never used to think things like "if you don't like it here, if you don't realize how lucky you are to be here, if you are so ungrateful and ignorant and despise Canada and western civilization so much, then go back to your [censored]hole country." I NEVER USED TO THINK THAT WAY!
But when an Esso station that you've been going to for years without a problem suddenly starts to feel like you're walking into some 3rd world warzone, complete with insane, psychotic warmongering staff, then enough is enough!
Make your voices HEARD! Don't just complain on here, go to the imperial oil website and send in a complaint through their complaint form, or better yet, use the phone number they provide.
Amanda, I see your comment is from 2008, and I wonder if you actually did contact the newspapers? Maybe even Marketplace on CBC would have been a great idea.
Rest assured that this nasty behaviour from Esso clerks is still happening. Not from all of them, but from far too many of them. It's beyond idiotic now. Esso needs to step up and show some concern, as it seems this problem is rampant and only getting worse.
Esso seems to employ only the most argumentative, rudest, animalistic people for its so-called "services." Upon reading the variety of complaints, it seems Esso's franchise owners/reps's penchant for shady business practices/utter beligerence is a worldwide Esso phenomenon. My personal choice: no longer use Esso and notify family, friends, coworkers of these online complaints about disgusting service from this company.
iam regular customer of esso but first time i see in esso station clock house ashford middlsex uk on 23.aug 11 that the nigh ttaff do, nt know how to use company voucher which are issued with credit cards details please give the training to staff or employe trained person thanks
Money is money change or not. I feel it would be acceptable for the cashier to request that she wait to the side while he helps customers with faster payment methods. And when he has a lull in customers he could count the change quickly and let her have the gas. Making rude comments is the last thing that any one working for a company should do.
I had the same thing happend to me with the money.. I had 18 dollars in loonies and toonies and he told me he wouldn't accept it.
never again
July 11, 2008 I stopped at the esso gas station on Fraser highway of the Langley by pass.
I purchased $20 gas cash. I went out to pump it.
The pump kept flashing prepay beeping, and the last consumer’s amount of gas was still on the screen, so, I thought he had not reset it. I went back in to tell him, he said I must have pumped it.
I said I did not. After some discussion, I did get my $20 of gas, but, I will never go back or to any Esso station, ever again. It was a man attendant which I don't usually deal with, and didn't appreciate the way he treated me. I spend a lot of money there a month, and it will be their loss. They have lost a valued customer and nothing that is said or done from here on in will ever make me go back there or any Esso gas station.
The complaint has been investigated and resolved to the customer’s satisfaction.
I’ve just returned from Italy where one of your self service stations took 40 euros cash from me but dispensed no fuel. It was Esso on Corso Italia, Sorrento.
This was Sunday 20th august at 2:30pm, at pump 1.
There was no attendant to assist, and no way of contacting anyone. I had to pay again with my credit card in order to get any fuel.
I.am wondering my toyota hybrid hylander tank take 66.7 letter?
Tank capacity is 65 letter
I wanted to ask how to purchase a bottle of water, and then attended refused me and my money
This has been a problem since the station open I have complained to staff several times with no results. I will not continue to by fuel here if problem is not fixed
Hi this morning I went to use screen wash machine which stated it needed £1.50 to use and it did not bend the screen wash at all! I have a recording to prove it did not work and screenshots of the payments made so I could use it but it never worked!
Descrimination from Employee at counter told me bathroom wasn't available. The second I stepped out the door he handed the men's room key to someone. Vodden and Kennedy
Hello- The Esso Station on Sackville Dr. in Sackville Nova Scotia has prices on their products and when you go to pay for your items, it's plenty more. This has been going on for months. It's not just one item either. I refuse to buy anything else but gas.
After pumping 20 dollar gas at 163 per litre at Westney and Bayly Street, l didn't realize any gas in my vehicle because the gas bar didn't move at all. The pump no is 9 at that station. I complained to the gas attendant but he just snubbed me.l need my money back.
Purchased a car wash 3weeks ago and went to use it today and it said invalid code. When i asked counter after backing up of busy line, they said i must have used it. Got ripped off! Nobody used it.
Owner got back to me and gave me a new code. Thank you
About Esso
Overview of Esso complaint handling
-
Esso Contacts
-
Esso phone numbers+1 (800) 243-9966+1 (800) 243-9966Click up if you have successfully reached Esso by calling +1 (800) 243-9966 phone number 10 10 users reported that they have successfully reached Esso by calling +1 (800) 243-9966 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 243-9966 phone number 9 9 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 243-9966 phone number+1 (800) 344-4355+1 (800) 344-4355Click up if you have successfully reached Esso by calling +1 (800) 344-4355 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (800) 344-4355 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 344-4355 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 344-4355 phone number+1 (281) 446-6540+1 (281) 446-6540Click up if you have successfully reached Esso by calling +1 (281) 446-6540 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (281) 446-6540 phone number Click down if you have unsuccessfully reached Esso by calling +1 (281) 446-6540 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (281) 446-6540 phone number+1 (832) 863-9559+1 (832) 863-9559Click up if you have successfully reached Esso by calling +1 (832) 863-9559 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (832) 863-9559 phone number Click down if you have unsuccessfully reached Esso by calling +1 (832) 863-9559 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (832) 863-9559 phone number+1 (713) 682-7472+1 (713) 682-7472Click up if you have successfully reached Esso by calling +1 (713) 682-7472 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 682-7472 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 682-7472 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 682-7472 phone number+1 (713) 781-6665+1 (713) 781-6665Click up if you have successfully reached Esso by calling +1 (713) 781-6665 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 781-6665 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 781-6665 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 781-6665 phone number+1 (713) 782-2332+1 (713) 782-2332Click up if you have successfully reached Esso by calling +1 (713) 782-2332 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 782-2332 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 782-2332 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 782-2332 phone number+1 (800) 323-4416+1 (800) 323-4416Click up if you have successfully reached Esso by calling +1 (800) 323-4416 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (800) 323-4416 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 323-4416 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 323-4416 phone number+1 (936) 760-2077+1 (936) 760-2077Click up if you have successfully reached Esso by calling +1 (936) 760-2077 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (936) 760-2077 phone number Click down if you have unsuccessfully reached Esso by calling +1 (936) 760-2077 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (936) 760-2077 phone number+1 (800) 662-4592+1 (800) 662-4592Click up if you have successfully reached Esso by calling +1 (800) 662-4592 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (800) 662-4592 phone number Click down if you have unsuccessfully reached Esso by calling +1 (800) 662-4592 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (800) 662-4592 phone number+1 (713) 831-4700+1 (713) 831-4700Click up if you have successfully reached Esso by calling +1 (713) 831-4700 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 831-4700 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 831-4700 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 831-4700 phone number
-
Esso emailsnacc@exxonmobil.com100%Confidence score: 100%Support
-
Esso addressP. O. Box 4654, Houston, Texas, 77210, United States
-
Esso social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Esso contacts
Most discussed Esso complaints
Staff memberRecent comments about Esso company
Staff member
Arun Gas Service
1 review
![Hindustan Petroleum [HPCL] / HP Gas](/images/business/48-48/107579/hindustan-petroleum-corporation-hpcl-hp-gas.){kind=small}
Hindustan Petroleum [HPCL] / HP Gas
79 reviews
Hess
29 reviews
ARCO
172 reviews
Ajitha Gas Agency
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.