Emirates Airline / reimbursement for delayed flight and rude treatment by ground staff

Cape Town, South Africa

To whom It may concern

I am writing this e mail to engage with Emirates for my most recent travels from Cape Town to Dubai and thereafter from Dubai to Bangkok. on the 31st December, 2016. It was very disappointing to see how Emirates treated their passengers in the event of fog in Dubai.

My flight from Cape Town (EK779) was supposed to leave at 8pm on 31st December, 2016 and was delayed by 2 hours at Cape Town International Airport due to fog in Dubai. We were due to have a 2 hour stop in Dubai and the fly on to Bangkok. The ground staff in Cape Town told us that we were not to worry as they would either hold our plane in Dubai back or else put us on the next flight. We arrived in Dubai at 9am and were told to go immediately to the boarding gate and that they would let us on to our flight At the boarding gate we were sent to the back of the queue and told that there were other people waiting to catch various other flights. The ground staff were very rude and treated us as though we were a commodity and not a human being. We were not on the next flight and were told that they were only able to get us to Bangkok on the 4th January, 2017 at which date we were then due to fly to Phuket on Air Asia which we had already paid for. Thy said there were no hotel rooms available and that we would jus have to hang around and wait and keep checking with them which we did until 10 pm that night. I might add here that we had a 3 year old child with us At 10 they sent us to the business lounge and at 12 O clock I asked for a blanket for my granddaughter as it was freezing and then they said they would take us to a hotel for the night
The following morning they still said we would have to wait until the 4th so I asked whether they could get us to Phuket which they di. We were forced to forfeit 3 days in Bangkok where I was meeting my son and his wife and our hotel had already been booked in Bangkok and we had t put an extra two nights in Bangkok

Treatment like this is not acceptable. I am contactable at [protected] and wait to hear from you


Beryl Cheerin

Feb 5, 2017

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