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Emirates Airline / refund of air ticket money

1 Kampala, Uganda

I was supposed to travel to The Kingdom of Saudi Arabia on 15 Aug 2018,
My air ticket number is 176 [protected]-73. I booked this ticket a month earlier. On the date of travel when I reached Entebbe Airport
I was told that Emirates will not be taking us because the Kingdom of Saudi Arabia had closed its gates for people going for Hajj.
I was so angry, disappointed and disorganized. I wondered why the Emirates airline couldn't take the initiative to inform me a day earlier or even a week before. I didn't travel. To my dismay, Turkish Airline on the 16th at 3am took passengers to Saudi Arabia. So I decided to use it the following day. I was told I can be refunded within 3weeks by the Emirates Airline. I went to their office in Kampala and they are making the process long for me, so please how can I be refunded? My contact is +[protected]

Emirates Airline
Emirates Airline
Emirates Airline
Emirates Airline

Sep 10, 2018

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