Emirates Airline / poor customer satisfaction / delayed flight
To whom it may concern,
I am writing this email to engage with Emirates to find reimbursement for my most recent travels from Karachi to Sydney via Dubai on 31st Dec. It was very disappointing to see how Emirates treated their passengers in an event of an emergency or bad weather.
My flight from Karachi (EK 412) booking reference EK/QEPXVF was supposed to depart at 5.30am on 31st Dec 2016 and was delayed for approximately 9 hours at the Jinnah International Airport due to Fog. I understand that there was a risk of flying but the sad part came afterwards. First of all there was no announcement or prior warning of potential flight delays given to me when I was getting my boarding pass. Second, Emirates failed to provide any hotel or proper accommodation. I was told to wait near gate number 26. There was no Wi-Fi which made it super hard to contact my family. The remaining passengers were hungry and sleep deprived. There was no breakfast served until after 2 hours had passed. Emirates staff also promised lunch but there was nothing provided.
Due to this 9 hour delay, I missed my connecting flight to Sydney from Dubai booking reference EK/QEPXVF.
After reaching Dubai at approximately 16:00pm, I was told that my next best available flight to Sydney is via Melbourne and that departs next day at 10:00am. I was given hotel accommodation at Dubai to which I am thankful for.
Next day, my Dubai to Mel flight was delayed by 2 hours as well which made me to miss my connecting Qantas flight to Sydney at 8:00am. To top it off, when I finally reached Sydney on 2nd Jan 2017 after travelling for 49 hours, I was made aware that my luggage had been misplaced and was lost. I was in so much stress as I had all my important belongings in that bag.
As far as the financial loss is concerned, I lost AUD $948 in wages for 2 days as I was working on 1st and 2nd Jan 2017 and I was supposed to receive double time for those days.
I believe it is only fair that Emirates reimburse me $948 which I lost in wages and I expect a healthy reimbursement for all the mental stress that I received during travels. I am a loyal customer and make a point to travel with Emirates whenever possible but this last instance was very painful.
You can contact me via email at [protected]@petiwala.com with regards to this communication.
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