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4.0 1089 Reviews

eHarmony Complaints Summary

40 Resolved
241 Unresolved
Our verdict: With eHarmony's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eHarmony reviews & complaints 305

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ComplaintsBoard
K
12:00 am EDT

eHarmony bad business practices

I was billed on my credit card for membership renewal and I never selected the automatic renewal feature. I even got a message saying that my auto renewal feature was off and that my membership would expire. I want to get a group of people and hire an attorney to get their attention. It is petty over $19, but it seems to be the only way to get companies to respond to you these days.

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alana
,
Aug 14, 2008 1:36 pm EDT

Has anyone seriously looked into a class action suit to get back money charged for auto-renewals? I did not get any notice that i was being renewed (and my credit card charged) even though the initial agreement states that we are supposed to receive notice. I tried to get a refund and was told that they don't do refunds and that i agreed to the auto renewal at the time of signing up (even though i didn't even know there was a renewal setting). I am upset that this kind of practice has been going on. They need to be stopped.

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JaneyJaney
, US
Jul 22, 2008 2:54 pm EDT

Call them and tell them to turn off the auto-renewal, and then ask them to guide you while you are on the internet so you can see that it's turned off. Then print out that page. Also, cancel your credit card and get a new one. Write to eharmony by email or snail mail (or both so you have email time stamp) and tell them that you revoke any right to charge you for any service, past or present, except for the original month. You may not get any refunds, but this should stop them from charging you any more. They are really ruthless.

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JaneyJaney
, US
Jul 22, 2008 2:26 pm EDT

This is how they make their money. They automatically set you up for autorenewal even though you only selected a certain period of time. They make it hard to find a way to turn it off, and when I asked them to turn it off, they said they would verbally but charged me for another month at 49.99 anyway, refusing to refund it even though I immediately called them the morning they did that and also manually canceled my account. They are not interested in meeting the customer's needs or wishes or staying true to the intent of the agreement. They only want to make money at the customer's expense. They speak doublespeak and try to intimidate you by saying that if they were to give you a refund it would be really bad for the person who said they would cancel it for you, following that argument with the statement that they aren't "authorized" to give refunds. They try to wear you out, and even told my bank that I had only cancelled my account but had not cancelled the auto-renew. What is that supposed to mean? That I want to keep paying but not using the account? They are crooks.

ComplaintsBoard
A
12:00 am EDT

eHarmony fraudulent practices

I was encouraged to join eHarmony by a friend who met her husband on eharmony (this was the only person who responded to her many inquiries) and to be honest, I met someone within the first month. He turned out to be a jerk, so I continued to be a member. I responded to at least 100 "matches" and never got a response back. I wasn't closed out though. Now I know that most of these are probably expired members - what a sham! I ended my membership and kept getting matches. I was suspicious as to why my profile was still up but then got a message that someone had taken the first step. Although I knew in my gut something was wrong with this, I let myself get suckered into rejoining. Of course, it was no coincidence that at the same time I received a message from a match, I also received an email from eharmony asking me to join with a much more attractive subscription fee. The "mystery match" appeared to live just a few miles from me and we got to level 3 when the "match" suddenly closed me out and the reason was "I think the physical distance between us is too far." How could this be when he supposedly contacted me first and only lives a few miles away. That's when I realized it was probably a phoney match set up by eharmony to entice me to rejoin. (and of course, there was no picture of the match, confirming for me this was a phoney). I am only sorry I didn't listen to my gut and let myself get suckered in. I'm no fashion model but I am smart, funny, literate and nice looking so there is no reason in four months that I couldn't even get to another level with more than 1 person. I feel like such a fool and am telling this story so others don't fall into the scam of eharmony. I'm not saying that they never make a legitimate match (my friend is proof they do) but I think they are few and far between and they definitely use fraudulent practices to get your money. You have way more chances of meeting someone by just going out and being social. Dr. Warren should be ashamed of himself. Frankly, I have tried other sites as well and they are not much better although eharmony is definitely the worst so far.

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anomisa
,
May 10, 2008 7:44 am EDT

I am not looking for some one to complete me, and I doubt that every single person on a dating online sit does. People have different reasons for using online dating. People who malinger at bars and grils in my geographic area, are not exactly brimming with money either. I work outside the home, and I do socialize in that way. Any dating site is going to be a toss up. Its a calculated game of chance. I know that chance is not possible when the matches on eHarmony are NOT even members and have not bee for years. Those idiots need to quit it. I am so thankful that I never became a paying member. To think that some one will be reading my profile and checking out my picture...without my permission.

That is a violatio!
I'ts wrong.

A FRAUD like eHarmony needs to be called on the carpet for its fraudulant practices. PERIOD!

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Michelle K.
,
Oct 03, 2007 9:50 am EDT

I had the same problem/situation with eHarmony & I didn't sign up again.

They refused to refund me my money or even allow me to see this so called new person of interest & it was nothing but a waste of my precious time filling out tons of forms which under normal circumstances I would have thought made the place better, but it doesn't.

http://sensualforyou.com/company-reviews.php#eharmony

I realized about a year ago I was never going to meet anyone compatible to me on a dating site.

I've been dating online since 1998 & while I met tons of people at first, the minute I stopped casually dating, & started looking seriously for long term relationships, my choices dried up.

Over the years I've grown as a person, & I find most people on dating sites are very insecure, have little money (not that I'm rich yet, but I plan to be) &/or are desperate for someone to complete them as a human being. I don't need anyone to complete me, I'm fine just the way I am. I look for companionship.

I don't work outside my home, so I don't have any social contact with people (I work online), & I've been so busy with my businesses for so many years (since '89), time just flew & I had no real friends to speak of because I only got to Toronto in 1984.

I still belong to all of those dating sites I joined up with years ago, but I never get any positive like minded people out there & being that I'm not your average person, it makes it that much harder for me to find people, so I've just given up.

I wouldn't invest any money into any dating site if I were you, but clearly the choice is yours.

In fact I used to call myself an expert on dating sites because I knew them all, but it seems dating sites have fallen by the wayside, because I'm lucky if I get any responses to my profiles in a year's time.

Besides the fact that 95% of anyone who responds doesn't read the profile, just gawks at my pic, & is only looking for a quick fix. They don't seriously try & get to know the person via the profile prior to contact (read to see if compatible), they feel I'm a control freak if I demand my profile be read prior to contact.

I respect everyone by reading their profile (assuming I contact people first), that's how dating sites should be, but it's never been that way & the dating sites don't care.

In fact whenever I contact people, they never respond back, so I stopped doing that & just waited for people to contact me, but I want quality, not quantity.

Just thought I'd give my point of view : )

Good luck everyone!

Michelle

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Janet peterson
,
Sep 22, 2007 2:35 pm EDT

I agree with all of the complaints. I think that everyone that has been suckered into this scam, should come together and demand monies back. I also think that we should come together and build our own singles web-site to help those who are really looking for something special. Nothing wrong with complaining, but lets start action such as building something that would put e harmony out of business.

ComplaintsBoard
M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eHarmony - expired member matching

After a couple of weeks of matching, over 50 matches reviewed, contact with all, as eharmony recommends, only one who got to level 4, "open communication" and subsequently decided he "wasn't ready for the next step, (why was he there, then?)," it occurred to me that something was wrong. My picture showed an physically attractive, happy, 64 year old, and...

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ComplaintsBoard
C
12:00 am EST

eHarmony overpriced rip-offs!

Don't waste your time with eHarmony. I only signed up for a trial subscription (thank goodness) and soon found out that the service is over-rated. The service charges over a few hundred bucks for a year's subscription--it's a rip-off. Five to ten dollars a month is all they should be charging. Neil Clark Warren is pocketing a ton of money. Neil claims to be a Christian... I don't think it's godly to be charging such an unfair rate.

Read full review of eHarmony and 23 comments
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emtrusty
, US
Mar 25, 2016 1:24 pm EDT

It is refusing to upload photos because it says they have to be .jpg. THEY ARE .JPG. Have spent 30 minutes and can't find a way in this MAZE to get help. Am I really spending $300 for a service that doesn't make help readily available?

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janet53
, US
Mar 15, 2016 2:54 pm EDT

BEWARE! eHarmony doesn't not operate using an iPad. But they don't tell you that in the agreement when you sign up. I received error messages to try again later until the 3 day cancellation had past, had difficulty finding email or phone number for customer services. On the 4th day I finally got any address they told me my 3 days had past and would not refund my money. They have violated the agreement by not making the service available, so I've filed a complaint with the Texas Attorney General.

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janet53
, US
Mar 15, 2016 2:55 pm EDT

I'll never do business with them again!

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Rachal Joshua Lee
, US
Jan 04, 2016 12:17 am EST

E harmony is an economical rapist! It says 3 month trial but comes every month after to eat the funds, makes it impossible to return to account to re_unsubcribe for what was a time agreed TRIAL in the first place! I don't care if it's .99 cents; when the service is unwanted stop grabbing money that isn't yours. Online dating is pathetic. Every site is the same, free or paid, but, free is always better, at least the free ones don't economically rape consumers. And the expectations of being billionaires is slightly less on free sites.

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Reviewer52634
,
Dec 17, 2015 5:42 am EST

I cannot find an option for stopping eHarmony from bombarding me with emails. I want to stop any contact with them. I tried their service for two years without result--the site did nothing to meet my expectations. Big disappointment.

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Deb Wolf
,
Oct 28, 2007 12:00 am EDT

Okay, I have had enough of this eHarmony crap! They just tried to match me with my ex-husband!

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SAA83053
Boca Raton, US
Dec 10, 2009 6:45 pm EST

HERE IS THE CORPORATE PHONE NUMBER FOR E-HARMONY TO GET YOUR MONEY BACK
[protected] the number on the site, that 800 number, they will NEVER call you back. This takes you directly to their corporate offices at 800 E Walnut in Pasadena, California

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Loraine Fields
Gulfport, US
Mar 03, 2009 6:02 am EST

I signed up with eHarmony because my family and friends wanted me to meet someone that I could go to dinner with, go fishing with, even go to the movie with. However, when they profile you fill out is complete they must discard it as you tell them what age bracket you are interested in and the height of the person, the nationality of the person, etc., and all you get is short, little fat, bald headed people that are rarely out of their 40s. Either that or they are in their 80s. I am sorry. I nursed my husband for many years and I DO NOT WANT A MAN THAT I HAVE TO NURSE. not to say that I would not take care of a person should the need arise but I am definitely not looking for one in the onset. If you do not do as they say and communicate with the people they send they will send you no more matchs and tell you there are none avaiable. Well I am not available. Hear me now and hear me well. I want my money back and I want it back now. If I want to find someone, I will do it on my own. I have never yet had trouble finding a man if and when I wanted one and I do not foresee any trouble now. I feel like eHarmony is a false advertisement. I think maybe we should all get together and do a class action or something to stop them. I have a terrific attorney.

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diana
Burbank, US
Feb 13, 2009 6:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Well, I can take it one step further. Those "couples" that ar so lovingly portrayed on E-harmony's television ads: THEY'RE ALL PAID ACTORS!

I am in the tv and film business in Los Angeles, and when I read this on a casting notice, my teeth about fell out (or would have if they'd been loose enough).

You meet someone when you meet someone - whether online or in person. I'd rather wait, thank you. I have had absolutely awful experiences with online dating, and for now, will just be content with a good book and my wonderful cats.

And you CAN get back your mooney - just threaten them with your state's attorney general's office, and you'll see E-harmony do a real backstep on the no refund statements.

Take care everyone!

Diana

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pti_eharmony
,
May 07, 2008 9:49 am EDT

Any ideas what's the best dating Web site to use?

ComplaintsBoard
M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eHarmony - customer service is horrible!

First of all their customer service is horrible. You get no good contacts and if you are unhappy with their service there is no customer service to remedy the problem. If you have paid, their answer is to close your account and they get $160.00 of free money without providing the service they guarantee. I have made better contacts with the free services of...

Read full review of eHarmony and 36 comments

eHarmony Customer Reviews Overview

eHarmony is a popular online dating platform that has been helping singles find their perfect match since 2000. The website has received numerous positive reviews from users who have found success in their search for love.

One of the most notable features of eHarmony is its compatibility matching system, which uses a comprehensive questionnaire to match users based on their personality traits, values, and interests. This system has been praised by many users for its accuracy in finding compatible matches.

Another positive aspect of eHarmony is its focus on creating long-term relationships. The website is geared towards individuals who are looking for serious relationships and marriage, rather than casual dating. This has attracted a user base of individuals who are committed to finding a partner for life.

eHarmony also offers a user-friendly interface and a mobile app, making it easy for users to access the platform from anywhere. The website also provides helpful resources and advice for users, including dating tips and relationship advice.

Overall, eHarmony has received overwhelmingly positive reviews from users who have found success in their search for love. The website's compatibility matching system, focus on long-term relationships, and user-friendly interface have all contributed to its popularity among singles.

eHarmony In-depth Review

User Interface and Website Design: The user interface of eHarmony is clean and intuitive, making it easy to navigate through the website. The design is visually appealing and modern, creating a pleasant browsing experience.

Registration Process: The registration process on eHarmony is straightforward and user-friendly. It involves answering a series of questions to create a comprehensive profile, which helps in finding compatible matches. The process is time-consuming but ensures that the matches are tailored to your preferences.

Matching Algorithm: eHarmony's matching algorithm is highly effective in finding compatible partners. It takes into account various factors, including personality traits, interests, and values, to provide accurate and relevant matches. The algorithm continuously learns from user interactions, improving the quality of matches over time.

Profile Creation and Customization: Creating a profile on eHarmony is detailed and allows users to showcase their personality and preferences. The platform offers various customization options, such as adding photos, writing a bio, and specifying relationship preferences, enabling users to present themselves authentically.

Communication Tools: eHarmony provides a range of communication tools to facilitate meaningful connections between users. These include private messaging, guided communication, and the option to send icebreaker questions. The platform encourages thoughtful conversations, fostering deeper connections.

Membership Options and Pricing: eHarmony offers both free and paid membership options. While the free membership allows users to create a profile and browse matches, the paid subscription unlocks additional features, such as unlimited messaging and advanced search filters. The pricing is competitive and offers value for money.

Privacy and Security Measures: eHarmony prioritizes user privacy and employs robust security measures to protect personal information. The platform ensures that user data is encrypted and implements strict verification processes to minimize the risk of fake profiles or scams.

Success Rate and Testimonials: eHarmony boasts a high success rate in facilitating long-term relationships and marriages. Numerous testimonials from satisfied users attest to the platform's effectiveness in finding compatible matches and fostering meaningful connections.

Customer Support and Assistance: eHarmony provides excellent customer support and assistance. The platform offers a comprehensive FAQ section, email support, and a dedicated helpline to address any queries or concerns promptly. The support team is knowledgeable and responsive.

Mobile App Experience: The eHarmony mobile app offers a seamless and user-friendly experience. It allows users to access their profiles, browse matches, and communicate on the go. The app's design is intuitive, making it easy to navigate and use all the features conveniently.

Additional Features and Services: eHarmony offers additional features and services to enhance the user experience. These include compatibility quizzes, personalized advice articles, and the option to request a professional profile review. These extras add value and help users make the most of their eHarmony experience.

Overall User Experience and Satisfaction: Overall, eHarmony provides a highly satisfying user experience. The platform's user-friendly interface, effective matching algorithm, and comprehensive features contribute to a positive experience. The success stories and positive testimonials further validate eHarmony's reputation as a reliable and successful online dating platform.

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