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eFax.com / Charging my credit card monthly without my permission

1 United States Review updated:

I signed up for an efax service at eFax.com. The company began charging my credit card monthly without my permission, and refused to stop until I threatened legal action.

I notified the Better Business Bureau and found that eFax.com had 135 BBB complaints logged within the past 36 months. In addition, the BBB publicly states, concerning eFax.com:

"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."

My Best

Nikki
Chandler, AZ

Ni
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Comments

  • Co
      29th of Jun, 2007
    0 Votes

    "Bain and Switch".

    Focused discussion 2 months ago regarding the "new" service charges. We have had our account with eFax for the last 5 -6 years (since inception) and have been witness to the "growth" of this company since inception.

    Rates increased by nearly 100% over the last 3 years. Our usage volume has decreased by 40%. But we're paying much, much more.

    Fees stated at that time (2 months ago) were regrettably painful but... I decided to give it a year and find another service provider. Such is life for the cost of adjusting.

    BILL TIME: Bill was $30 more than previously discussed. No notification regarding a change to our credit card bill. No assistance from "Our Good Friends In India" to resolve billing issues. TIME TO BAIL OUT *** NOW !

    Found new service. Great results !

    Requested credit to bill for service from eFax (Yes, we're canceling). Please note this process began at the beginning of our customer billing cycle for the next [usage] year. I initiated this action upon receipt of our bill.

    eFax did not credit our bill for the [anticipated] bill. They credited service for 1 month and let the entire [unused] balance stand as due for the remaining year .. in spite of OUR CANCELLATION OF THE ACCOUNT.

    RUN BOYS!!! What else do you need? If you aren't sure... by all means contact their miserable service department @ "Where-Is-It_Stan".

    Have fun... I'm bailing after 6 years. And WAY happy with new provider. eFax is a CURSE.

    :-(

  • Al
      23rd of Jun, 2008
    0 Votes
    eFax.com - Unauthorized carges
    eFax.com
    United States
    Phone: 323 817-3207
    www.efax.com

    I canceled this account THREE TIMES. I called them again, asked them why I was being billed for service I canceled 3 times. They stated that they gave me another trial period of 2 months and I was supposed to call to cancel. I explained that I was not informed of this and I wanted my $16.95 refunded because I clearly told them I didn't want or need their services the first time and his was the 4th time I was calling to cancel.

  • Fa
      16th of Aug, 2008
    0 Votes

    Subscribe your MUMBAI, DELHI eFax number now online or call us.

    We are happy to inform you that Faxmyway.com is now offering MUMBAI eFax numbers.

    Subscribe your MUMBAI eFax number now online or call us.

    Now you can fax by email with Faxmyway. It's fast, reliable, paperless faxing for your important documents. You'll get a fax number that's tied to your email. Then send and receive faxes as email attachments - no paper or fax machine needed.

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    Send faxes all over India in Rs.2.00 /min. For international rates contact sales@faxmyway.com

    Also we have Special packages for outgoing faxes Rs.79 (USD 2) per month (Outgoing charges extra).

    http://www.faxmyway.com /

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    Subscribe Faxmyway number for 12 months and pay for 11 months ONLY.
    Call/Mail us immediately to open new account or to change your existing plan before offer closed

    www.faxmyway.com

  • Ga
      18th of Mar, 2009
    0 Votes

    Efax.com chronic outages, long phone wait for CS, incompetent Pakistani customer service.

  • Ef
      20th of Apr, 2009
    0 Votes

    There is currently a wide spread outage, without information on their web site, without website functionality (cannot get current network status information because of web app errors with their pages), am unable to get anyone on the phone; Online web send functionality has been non-functional for "hours" during a business day, during business hours. And the hold times are seemingly indefinite without proper hold queue routing or hold music ... it's as if their phone system is broken also.

    This service is crap quite frequently... but functional when it works.

    Customer Service, outage resolutions, problem escalations, all technical recourse during outages are practically non-existent.

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