[Resolved] eDreams / refund for payment of the hotel booking

United Kingdom


I had already booked a flight and hotel for a trip to Milan.
However when I arrived at the hotel, they told me that edreams has not paid for the hotel yet, and I have to pay for it myself (again!).

I called the edreams in USA, and the person in charge told me that the intermediate company which books the hotels has been bankrupted, and edreams will refund the whole payment for the hotel.

Now, it is about some days I have sent an email to edreams service client, but no reply is received and no money is refunded. Unfortunately it is really annoying!

How to get my money back?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Jul 27, 2016

    Dear sh_asa,

    Thank you for taking your time to make this post.

    We regret the inconveniences the matter may have caused you.

    Kindly respond the private message we have just sent you providing the requested information, so that we would be able to check the correct reception of your enquiry and to speed up a refund process.

    Warm regards,
    Nicole - eDreams

Jul 26, 2016

Post your comment