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eDreams / customer service

Canada

After reading all the posts on eDreams I wasn't surprised that when I called this morning and said I wanted to talk to a supervisor to ma a complaint, they put me on hold for over 1 hour and 15 minutes. After that time, the annoying music stopped and they just hung up. No way to talk to anyone and this is coming back on multiple complaints and comments on eDreams. I have never seen a company with such low customer service ethics. I know they don't care (because the guy told me) but I will go elsewhere and tell as many people as I can not to deal with this fraud. I will contact Air Canada (affiliate) to make an official complaint. Marie-Josée

Ma
Jan 08, 2016

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