eDreams — malafide business practices and ignorant communication
I am not inclined to use edreams again because it seems impossible to actually book a flight.
1. asking me to send them a copy of my visacard (back and front) = unorthodox and unsafe practice
2. ignoring my emails for several days when I ask them to confirm if they have received my fax with copies of my visacard
3. then sending me a Spanish!! email telling me that the price has gone up and that I will need to pay 135 euros more.
After this lengthy and unpleasant process I have mailed edreams to just cancel everything. I hope edreams will now reimburse the money they have put on hold on my visa account.
I would advise edreams to drastically change their business process. I will tell friends and family about my experiences with edreams and advise them not to use edreams: save time and money and just book somewhere else.
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