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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
www.edgars.co.za

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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews and complaints 646

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7:31 pm EST

Edgars Fashion / Edcon citrus phone repair

On the 01/10/2016 I took in my phone for charging point repair at maponya mall store, and was told to wait for a call after 6 weeks, I never got the call after that, then went to the store to enquire they checked and didn't find it, they then said I must wait for another call as they were unable to call the repair center due to time office hours passed, I waited again for 2 weeks, still no call, went back(25/11/2016) they checked and checked also called the repair the phone couldn't be found, they (Mapule, Dineo and short haired lady) took a copy of the papers I had and said would recheck and call me, again I waited for 2-3weeks no call, yesterday 13/12/2016 I went back again, they rechecked again I spoke to Bongani who said he was the department manager and was not aware of this, out all of the days yesterday I got a very very bad service, been in store for more than 3hours, even left for another only to find that on my return they didnt make a copy as Bongani said he would, I still had to wait again for more than 10min for copies to be done😔😔😔😤

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5:36 am EST
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Edgars Fashion / Edcon false advertising

Boardman's online store had a Delonghi Kettle which I had purchased on black Friday. over the weeks that have passed the sent me 2 emails telling me that they are sourcing the kettle and will delivery it to me shortly.
Today - 13.12.2016 they sent me an email stating that they cannot source the kettle and asked if they should initiate a refund.
I agreed to a refund. It is unacceptable to advertise something and they later tell me that it is not available. If you have something for sale on your online store it should be because you have it on stock. Is Edcon going back on their word because the kettle was advertised for an incorrect amount?

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3:40 am EST

Edgars Fashion / Edcon service communication and online delivery

I placed my order on the 02.12.2016 I have phoned at least 10 times and no one is able to tell me whats going on with my order. i get no emails when i asked for feedback. i think your service is pathetic as i am only buying stuff from boardmans for charity purposes and you cant even get this one think right. i was hoping that your service would be better under new management but i was very wrong. and her i am 20 mins on the phone and my phone call gets dropped gee thanks edcon

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11:54 pm EST
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Edgars Fashion / Edcon unacceptable service fees, coerced into signing to reject it but was charged.

Good day,
My Account - [protected]

I received the attached account and I'm disgusted with the poor service received.

I purchased a set of towels in November 2016 and the transaction was processed. I then realised that there was a special if you take one towel and get one free which was confirmed by the blue route store personnel. The lady advised that she will have to credit the one set and processed the new item of which I will get one free and I agreed. The supervisor was called to authorise the credit etc and I was advised that being a long standing customer I can reject the R22.80 service fee by signing the electronic pad which I duly did.

To my surprise I received a letter that I will be charged R22. 80 service which was contrary to my understanding and I can only assume that I was being misled.

I visited your blue store 5 /12/2016 to complain about the letter and the misleading manner in which I was coerced in signing which I find very unprofessional and unscrupulous. The store wasn't able to assist me and your store customer care called your contact centre for assistance. I spoke to Gogo on 05/12/2016 regarding the R22.80 and she insisted that I'm liable for the service fees which I accepted . I wasn't prepared to fight this issue as she was adamant and I therefore requested my account to be closed and she advised me that she marked the account as closed and that I have to pay R 150.28 which is the outstanding balance.

On 05/12/2016 EFT transferred for the payment of R150.28 and to my surprise I receive the outstanding account and I was advised by Cape Town accounts dept that the account isn't closed. The lady promised me that her team leader will call me, still waiting for that to happen. Customer service is pathetic

Problems that I also have with my account:

• My account which had credit opening balance -R281.00 now has a debit balance of R 150.28 although I only purchased towel for R 199.00 (receiving one free). My account should still be in credit.

Please close my account immediately as agreed with your personnel as I paid the R150.28. I'm totally shocked with your inefficiency and disgusted with your staff lies about the service fee.

I await your reply if any will be forthcoming.

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tsheko
, US
Dec 23, 2016 6:08 am EST

Good day I Mrs EM Makhubedu ID Number [protected] I've closed my account and I'm still receiving the club book please help me regarding this problem

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8:49 pm EST

Edgars Fashion / Edcon seriously delayed delivery

Ref 0812160032go / order confirmation [protected]

I would like to express my absolute disappointment in edcon/boardmans service.

On 27 november I placed an order online. I noted that on 30 november the order was “out for delivery”.

Since then I have made numerous calls, sent emails, and communicated on facebook. still no receipt of goods. finally on wednesday 14 december I was told the courier would deliver my order on thursday 15 december. on follow up at 4pm on thursday I was told the courier would definitely still deliver by the end of the day. they did not. I have explained to various edcon personnel that the order is a gift for a party on saturday 17 december and was assured the parcel would be delivered to me in time. as today is a public holiday I can assume the courier will not be working.

I am appalled at edcon’s lack of service and at such a company using a courier which appears to be so unreliable. I ordered these items in good time for delivery before the party. 19 days and still no delivery is unbelievable.

I would suggest that, as your courier cannot perform their task, you arrange for an uber driver to collect the package and deliver it to me urgently. this would be the right thing to do. I have acted in good faith in ordering and paying for goods and I expect edcon to deliver.

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6:44 am EST

Edgars Fashion / Edcon online order

I placed an order 25 Nov. Order submit with payment.
After payment had been made, I received a notice, order being processed. You will receive the order within 2-5 working days.
8 December and not received any Boardmans order.
I sent them an email and got a reference number. I called the online call-centre 4 times, the 1st time the lady said Boardmans will send me an email or call me. 24hours later still haven't receive any email/ telephone call.
I called the call centre 4 times today, spoke to Martha. While I was holding on, she cut me off.

This is unacceptable, why must you pay to confirm order, then stock is out of order. Tomorrow it will be 2 weeks sins order has been placed.

I sent 4 e-mails, 4 telephone calls, no response.
Please find attached documents

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12:44 am EST

Edgars Fashion / Edcon unpaid refund

I initially contacted Edgars in September( Cant remember the exact date) to request that they close my account and that they also refund the R445.96 that I overpaid into the account.

They have since closed that account but the refund has still not been processed. 2 Months later on 09th November I then went onto their Facebook page to complain about my refund still not being received and was advised that as per reference number: [protected]/GO the refund request has been escalated.

Almost another month has passed and still no refund has been paid and nobody has contacted me to update me on the progress.

Its been three months and a really frustrating experience and I would just like my refund to be paid and to be done with Edgars.

My account number with them: [protected]

Cell number: [protected]

Kind Regards
Shernaaz Matthews

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12:20 am EST

Edgars Fashion / Edcon online service

i purchased items online. was so excited to receive my items. my first item took 3 weeks to reach the store that I asked for it to be delivered to.
I also purchased other items after that. When I received the call to fetch the items, I drove all the way to Pavilion, which is so far from me but was the only store where I was allowed to collect. When I arrived there I was highly disappointed to discover I received the incorrect items, that was Sunday and today is Tuesday and I have got no feedback regarding my items. now I wasted a trip to the store and need to go back to fetch the correct items, if I do receive them. I am so irritated as they were gifts for family. I will not accept a refund as I purchased these items online and stock was available. why provide a service if you cant do it efficiently.

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11:38 pm EST
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Edgars Fashion / Edcon gift voucher amount not reflecting

I purchased a gift voucher worth R150.00 on the 20th November 2016, at the cosmetic counter cashiers name is Ntombi . Everytime I want to use the funds its not reflecting.

I called the Gift voucher agencies and spoke to Mpho she told me the problem lies with the store as its visible on their side.

On the 11th December 2016 went to the store got a credit manager by the name of Maria, i explained the story . She asked if I have slip or cash card of which I didn't have...Then she said she cant help, they took my debit card and the transaction pulled through.

What irritates the most is her attitude she treated me as if im talking nonsense and still after the receipt or proof obtained she still couldn't help me. Instead she told me they need to log a call with helpdesk..

I cant be driving all the way from Pretoria just for R150 petrol cost more actually I want my money back ASAP

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1:24 am EST

Edgars Fashion / Edcon puma sports sneakers

I am trying to find an ITEM at Edgars, that I have seen at a few stores but they do not have my size.
I do have the item number, code and description.
Contacting Edgars head office I am advised that Sandton City has 2, Clearwater has 2, Mall of Africa has 3.
Thereafter contact the stores and they do NOT have it.

Call Head office back and advise them of the problem; I was then dealt with by the most Argumentative, Rude and sarcastic customer service agent I have ever dealt with by the name of Pronel Pandaram. How is this attitude towards assisting customers even LEGAL?

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12:52 am EST
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Edgars Fashion / Edcon poor service

On the 28th of November 2016 I went to one of the edgars store to take out my lay bye.stood in the queue for a few minutes when I finally went to the cashier she told me that my card is declining..I had to go to the bank to increase my limit and stand in the bank queue to draw some cash and I went back to the store...stood in the queue again only to find out that my card had no problem but that particular till was offline for laybyes..had to wait for another cashier to assist me then I paid.Instead of getting my clothes I was told to stand on the side while the cashiers were busy with other customers.What frasturated me the most was that I could see my goods but no one bothered giving them to me until I went to one of the staff members and showed her my goods..i had to wait again because I wanted to exchange a size on one of my T-SHIRTS...I BELIEVE I SPENT ABOUT 2HOURS TRYING TO GET MY GOODS...Edgars showed me poor service at its best

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10:50 pm EST

Edgars Fashion / Edcon cell phone repair/replacement

On 17/11/2008 our client purchased a Samsung F210 from the Welkom Edgars Branch. Our client further took insurance on the said cellphone and paid a monthly premium on the cellphone.

In January of 2014 our client took the phone to the Welkom branch to report that there was a problem with the phone and that she thinks it might need to be repaired. She was then advised that her phone would be sent to Head Office for repairs. The head office acknowledged receipt of the phone and was it communicated to the Welkom branch that the phone was not repairable and that the Welkom branch was advised to provide our client with a new model phone as the Samsung F210 was now out of stock.

Our client to date has not been given her old phone or a new phone and is being ignored constantly with each and every query. Further she was then advised her insurance is no longer active due to non-payment, but has our client not skipped any payments.

Our client would like to have her replacement phone as promised herein.

Regards
Rosa on behalf of Ms Nthabiseng Agestina Matokoane
Preller Attorneys [protected]

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1:19 am EST
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Edgars Fashion / Edcon service from store manager

Item was purchased from Legit store City View on around 20th November by my sister for my wife as a gift the item was the wrong size and my sister lost the receipt.I took the item back to the same store yesterday to have it exchanged for a different size and the price tag is still attached to to item, but the store Manager was not at all helpful and did not under any condition except the item without the receipt, I don't shop at City View I shop at Gateway or Pavillion but because I did not have the receipt I drove from Verulam to City View to exchange this item but was a waste of my time and money cause she was very rude about the whole matter. I even suggested getting a bank statement or time of when it was purchased but she refused.
I am very disappointed with the service of all the Manager at the store, I have exchanged a lot of other gifts at Edgar's, Jet and others without receipt so what makes her store different.
The store Manager was Sharan Naidoo

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10:38 pm EST

Edgars Fashion / Edcon service delivery

I opened an account about 1 year ago and have had no pleasure from the account only headaches and super terrible service delivery.

First there was the Edgars Club card that the store informed me i will receive via post after some time i inquired why i do not have the club card and was notified I have to get it in store so i paid 8 months for a service i could not utilize i wanted an refund and it is six months later and fokkol is being done about it i refused to pay until this is sorted but still the useless Edgars group does nothing but phone for money.

That is one among st bad service received when receiving the account never updating my account when payments are made and dropping phone calls on me when i phone and not resolving issues when sent.

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3:22 am EST
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Edgars Fashion / Edcon store account

I opened an edgars account last year. Upon receiving my card i have been buying on my account. My account was in arrears but i brought it up to date. I recently called the call centre and was informed that the account is close. I have to pay it and then apply again. What nonsense. The account was blocked early this year due to the fact that they did not receive my bank statements. I personally went to your store and took my statements. At edgars in paarl, lady grey street, after many struggles, days and hours spend in your store it was eventually unblocked. I have not received any emails asking my again for my bank statements. Now they just close down my account. I love edgars and love shopping at edgars in order that i need my account. I received no phone calls asking me to email my payslips or bank statements. Nothing no correspondence. I want my account re-opened again as your consultants are very unhelpful. I would love to have a response and look into my situation.

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2:18 am EST

Edgars Fashion / Edcon customer service

On the 18th of November 2016 in the early hours of the afternoon I went to Edgards Menlyn to pick up a dress that was set aside for me. I went to the customer service department where i found a lady by the name of Tumelo whom i have greeted and asked if there can be anyone to assist me as i need to pick up a dress that was set aside for me. She ignored me and i repeated, she gave me an unfriendly look and said she was busy. I waited for her while she was wrapping a small gift and she took about 30 min wrapping a small gift, I waited still after she was done she did not even acknowledge that I was there as a customer instead she continued playing with her pair of scissors. So I then had to ask someone that was passing to check for me.

I understand that it was about 4:40 or something and we all tired during such working hours, but I feel she still needs more training because if you are in the customer service department you need to service customers with a smile at all times.

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4:35 am EST

Edgars Fashion / Edcon playtex bra

I am a customer of Edgars for many years and always buy my under ware at Edgars. I bought 4 Playtex bras end October 2016 and 2 of them already lost there underwire. I wash the bras with my hands. I am very upset for it is not cheap and it does not even last a month. I do not think Edgars should stock clothing that does not add to their name and would like to know how will Edgars compensate for my lost for I have to through 2 new bras in the bin as it is useless to me.

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pobarjenkins
Minneapolis, US
Nov 17, 2016 9:15 am EST
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Have you contacted Edgars? They probably won't be able to assist you here.

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4:06 am EST
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Edgars Fashion / Edcon service

Hi there

So my boyfriend bought me a takkie Nd it's clearly not the one I wanted nd diff not at edgars. I phoned customer care Nd I asked them that said they can't do a refund. Good question the takkie has not been touched Nd I have the slips my boyfriend stays in capetown. Nd not in jhb. But he was down the weekend of my birthday when he bought the takkie also he used his credit card. What the hell am I supposed to do with this takkie now really I'm taking this further that's for sure

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11:25 pm EST
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Edgars Fashion / Edcon cellphone

Good day!

I bought a cellphone at Edgar's corner Pritchardt and Joubert street opposite Game store and the service and the staff on shift was different as it went well. Yesterday 15/11/2016 I had to return the phone unfortunately as it was problematic.

When I got at the store's cellphone department 18h00 customers were waiting to be helped but behind the counter there were about 6 staff members of which not all of them was assisting customers it was more sort of like 2 or 3 of them doing the same thing or either just standing there chatting and doing nothing and that's the impression I got and no one cared or focused on customers by informing or assuring us that we will be helped or asking us what the matter is and if or whether one is stand in the right que depending on your problem. I then raised my hand to 2 ladies near to me for attention to make them aware I am existing and wanted to find out if anyone else will jump in and help us too reduce the line as they are too many just standing there. A big built female lady looked at me by saying "Yes?" I then replied that my phone is faulty I am returning it. She shouted back " You wait and join the que! And she proceeded with her fellow staff mate with what they were busy with. I found that so rude. I questioned why she speaks to me like that and whether and if that is the norm which they are doing things there and she ignored me.

I checked her name badge it's says zandile and the rest of the staff name tags and only to find out that all of them turned their name badges inside out. I found It shocking and got the bigger picture their is serious discipline issues in that store. Someone came and spoke to the lady that finally helped me and called her mbali and that how I happened to know who is helping me. She also made me wait without explaining what is going. I had to ask her if all is ok it's only then when she told me what she is waiting for.

A manger or supervisor came doing cashup and still no one explained what going on they just stop and ignore me and start doing there own thing. The staff then disappear one by one towards 18h00. I was told I might wait for my phone 3 - 8 weeks which is ridiculous.

Service is very bad there . Hospitality there is very cruel and cold. Accept for my phone i would never go to that store again or recommending it. There are others place to go and spent my money.

Please be informed that this ship is sinking if you were not aware

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8:57 am EST

Edgars Fashion / Edcon finance department not rectifying bank payment

I paid my account through electronic banking but nothing is reflecting on my account and i am receiving several sms threatening to take me to credit bere...i sent several email to accounts and i have been promised that the payment will reflect within 2-4 days but all to no avial. i follow up with several email and went to the store physically but all to no avail... and i am being told it will take 14 days. some of our communique as below.

Dear MISS ANDJENGO,

Account number : [protected]

In response to your recent communication, please note the proof of payment has been received and the payment will update in 2-3 days.

Should you have any further enquiries please do not hesitate to contact us on the number below.

Customer services admin

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services

Telephone +[protected] | Fax +[protected] | Email

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments
edcondisc
Customer services admin

Nov 8 (7 days ago)

to me
Dear MISS ANDJENGO,

Account number : [protected]
Anna Shiimi Andjengo

Nov 11 (4 days ago)

to Edcon, accountsdbn, Keabetswe
Kindly rectify the problem on my account [protected], three days has passed nothing as yet as per previously sent proof of payment. Take note that in the proof of payment there is an extra zero on the reference [protected], just omit a 0

i have also notice that your office no +[protected] but we seems not to connect well, just send an email.
Thabisile Mtshali

Nov 12 (3 days ago)

to me

Good day,

In response to your enquiry with EDCON please note the proof of payment was received and will be forwarded to trace department. The process will take about 14 working days to be complete.

Should you require further assistance do not hesitate to contact us.

Thabisile Mtshali

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services

Telephone +[protected] | Fax [protected] | Email [protected]@edcon.co.za

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments

From: Anna Shiimi Andjengo [ [protected]@gmail.com ]
Sent: 11 November 2016 16:37
To: Edcon Collections [ [protected]@archermail.co.za ], [protected]@edcon.co.za, Keabetswe [ [protected]@edcon.co.za ]
Subject: Re: Edcon stores payment response.

Kindly rectify the problem on my account [protected], three days has passed nothing as yet as per previously sent proof of payment. Take note that in the proof of payment there is an extra zero on the reference [protected], just omit a 0

i have also notice that your office no +[protected] but we seems not to connect well, just send an email.

On Tue, Nov 8, 2016 at 11:21 AM, Customer services admin wrote:

Dear MISS ANDJENGO,

Account number : [protected]

In response to your recent communication, please note the proof of payment has been received and the payment will update in 2-3 days.

Should you have any further enquiries please do not hesitate to contact us on the number below.

Customer services admin

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services

Telephone +[protected] | Fax +[protected] | Email

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments
edcondisc

Anna Shiimi Andjengo

Nov 12 (3 days ago)

to Edcon, Keabetswe, accountsdbn

Since last month i have been told the same thing but the account is still on arrears with build up interest on my shoulder. At the time your office will rectify this problem the money that i paid it will be just cater for all those interest. I have never experienced such a horrible service that takes up to two months to rectify problems. I expected an email informing me that everything its fine but rather the same promise which never being fulfilled. I am not interested anymore in having account with Edgars because its bad news and you offer frustrating services. Hopefully all the interet on my account will aslo been taken care off at the time when you will sort out this issue may be in ten years to come.
Thabisile Mtshali Nov 13 (2 days ago)
Good day, In response to your enquiry with EDCON we apologise for the inconve...
Anna Shiimi Andjengo

5:36 PM (1 hour ago)

to Edcon

Kindly advise those that send sms from 76777 on the current status of my account. Am being irritated by sms as if i did not pay..what kind of management is this. Since September until to date all to no avail.

I received this sms and others:

Immediate payment is due on your overdue Edcon Acc no. [protected]. Your payment information has been placed on record with the credit bure

Am fed up with this service from your office...am being told the problem will be rectified in 14 days at the same time you're sending me rubbish threat sms..put you house in order. Do you know how it feel receiving such sms emotionally?

Why does it takes forever to rectify this problem if the money is arleady on your account?

What a horroble service and i think its time for me also to publish this in our local medias to warn others of services provided by your office..EDGARS. Truworths offer excellent service..i used the same method of payment but within seven days everything its reflecting on my account without sending millions emails like what i have to do with EDGARS.

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