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eddie bauer-down coat / delay my order

1 P.O. Box 7001, Groveport, OK, United States
Contact information:
Phone: 800-426-8020

I made my order on 2011-12-16, until Dec 27th they told me the clothes was sold out and they will send my order before 2012-1-6, so I want to cancel my order my order on 2011-12-28, but they said " I'm sorry, and you can not cancel you order, I will send you oder on 2012-1-6", Today is 2012-1-5, I have not any info about my oder .And now I don't know when are they going to send that to me, if I bought other down coat from other complany and after that they sent it, I will have two down coats, I just want to buy one, not two.is that so difficult?

eddie bauer-down coat

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