Eddie Bauer review: Shipping delays

I have been waiting for 2 jackets that I order 4 weeks ago from Eddie Bauer.
The jackets were shown in stock. I received confirmation of the order. Told shipping details would follow shortly. I have received no confirmation of shipping. Live chat does not answer. They don't answer the phone. They don't answer emails. You can still keep spending your money on line though. Poor customer service!