Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Residential Sales Ecco soles/heels blew apart
Ecco

Ecco review: soles/heels blew apart ( 5 comments)

J
Author of the review
3:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While in New York with only my Ecco lace-ups for shoes, I was horrified to discover they the left heel had shredded itself at some point during my stay.
I've read some of the complaints here and since I'm certain my shoes are more than one year old, I won't even bother attempting to deal with what has been universally described as uncaring customer service.
My main problem with the shoes is that they were quite pricey yet have self-destructed more rapidly than any other shoe I've owned in my life (running shoes excluded). The heel system is SO fragile, that even the heel that did not blow out felt vulnerable to a similar fate. My DocMartins also had air cushion soles and NEVER fell apart, even after much more use than these Ecco's.
Thank goodness they were the only pair I've owned as they are certain to die as the last pair I will ever own.

More
Send message
Copy link
Report
5 comments
Add a comment
L
L
lesbronx
US
2 comments
Send a message
May 29, 2010 2:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

When you read the complaints on the web you realize that everyone is having the same experience; the heels and soles disintegrate. Why is this company still in business?

More
Copy link
Report
L
L
lesbronx
US
2 comments
Send a message
May 29, 2010 2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

When you check the various websites you find that the vast majority of compaints about Ecco shoes are the same; the heels and soles disintegrate in a short time.

Why is this company still in business?

More
Copy link
Report
C
C
Captain Eddie
Bradenton, US
1 comments
Send a message
Apr 24, 2017 4:48 pm EDT

As you can see from photographs of my seldom worn Ecco shoes I have experienced the same defect in manufacturing most of the people on this site have. A couple of bad things come to mind, first I have in the past recommended this company to friends, second, I have other Ecco shoes and have no confidence wearing them out in public.
My shoes came apart at a very large function early on in the evening and gained much attention as staff had to be summoned to clean up the mess I made tracking crumbling foam or whatever is in the heels all over very expensive white carpet.
This is not my first experience of soles disintegrating on Ecco shoes. The first time I just thought it was a
Flaw with the style I bought however it is obvious everything Ecco makes has serious problems. I have Johnston & Murphy shoes that are twenty years old that look like new and have had more wear than these Eccos. I could not get my photos to upload here.

More
Copy link
Report
A
A
AlanMills
Sacramento, US
1 comments
Send a message
Nov 07, 2021 11:15 am EST

Wow, some interesting reading after our dinner and theater show last night I noticed while setting during the intermissions that there was black stuff all over under my seat? How strange since the theater is always clean and why is it under my feet only? Looking around for a source I realized it was from my shoes and when I raised them up to look closer I was shocked to see that both my heels were gone and the soles were separating also. I had a long walk back to our car...would these Ecco's make it... a sad thing to know that they keep selling these shoes knowing the outcome is complete failure...no more Ecco's!

More
Copy link
Report
A
A
Antoinette I
Lakewood, US
1 comments
Send a message
Nov 20, 2021 10:57 am EST

I Love my ecco shoes. I was very disappointed this morning when put them on the sole and the heels just disintegrated leaving a trail of black on the floor. the leather tops are in perfect condition...

More
Copy link
Report

More Ecco reviews & complaints

Ecco - I no longer buy ecco! 131
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ecco - disintegrating soles 55
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ecco - ecco online store scammers 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ecco - cracks in soles 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ecco - shoes (sole) falling apart
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ecco - This shoe has scarred and blistered my son's foot and it is not comfortable at all
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ecco - desert boots
Ecco - shoes
Replied
The company left an official comment to this complaint.
Ecco - Soles on new shoes immediately disintegrated upon wearing 1
Ecco - shoes
View all Ecco reviews and complaints

  1. Ecco Contacts

  2. Ecco phone numbers
    8800 444 2525
    Click up if you have successfully reached Ecco by calling 8800 444 2525 phone number 1 1 users reported that they have successfully reached Ecco by calling 8800 444 2525 phone number Click down if you have unsuccessfully reached Ecco by calling 8800 444 2525 phone number 1 1 users reported that they have UNsuccessfully reached Ecco by calling 8800 444 2525 phone number
    Russia
    +45 74 911 625
    Click up if you have successfully reached Ecco by calling +45 74 911 625 phone number 1 1 users reported that they have successfully reached Ecco by calling +45 74 911 625 phone number Click down if you have unsuccessfully reached Ecco by calling +45 74 911 625 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +45 74 911 625 phone number
    100%
    Confidence score
    Denmark
    +1 (877) 240-2365
    Click up if you have successfully reached Ecco by calling +1 (877) 240-2365 phone number 0 0 users reported that they have successfully reached Ecco by calling +1 (877) 240-2365 phone number Click down if you have unsuccessfully reached Ecco by calling +1 (877) 240-2365 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +1 (877) 240-2365 phone number
    United States
    +1 (800) 358-3226
    Click up if you have successfully reached Ecco by calling +1 (800) 358-3226 phone number 0 0 users reported that they have successfully reached Ecco by calling +1 (800) 358-3226 phone number Click down if you have unsuccessfully reached Ecco by calling +1 (800) 358-3226 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +1 (800) 358-3226 phone number
    Canada
    +44 172 682 9510
    Click up if you have successfully reached Ecco by calling +44 172 682 9510 phone number 5 5 users reported that they have successfully reached Ecco by calling +44 172 682 9510 phone number Click down if you have unsuccessfully reached Ecco by calling +44 172 682 9510 phone number 8 8 users reported that they have UNsuccessfully reached Ecco by calling +44 172 682 9510 phone number
    United Kingdom
    +353 16 859 210
    Click up if you have successfully reached Ecco by calling +353 16 859 210 phone number 1 1 users reported that they have successfully reached Ecco by calling +353 16 859 210 phone number Click down if you have unsuccessfully reached Ecco by calling +353 16 859 210 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +353 16 859 210 phone number
    100%
    Confidence score
    Ireland
    +61 130 013 8099
    Click up if you have successfully reached Ecco by calling +61 130 013 8099 phone number 2 2 users reported that they have successfully reached Ecco by calling +61 130 013 8099 phone number Click down if you have unsuccessfully reached Ecco by calling +61 130 013 8099 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +61 130 013 8099 phone number
    100%
    Confidence score
    Australia
    +84 800 377 326
    Click up if you have successfully reached Ecco by calling +84 800 377 326 phone number 1 1 users reported that they have successfully reached Ecco by calling +84 800 377 326 phone number Click down if you have unsuccessfully reached Ecco by calling +84 800 377 326 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +84 800 377 326 phone number
    100%
    Confidence score
    New Zealand
    +43 126 7587 7010
    Click up if you have successfully reached Ecco by calling +43 126 7587 7010 phone number 1 1 users reported that they have successfully reached Ecco by calling +43 126 7587 7010 phone number Click down if you have unsuccessfully reached Ecco by calling +43 126 7587 7010 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +43 126 7587 7010 phone number
    100%
    Confidence score
    Austria
    +32 28 990 810
    Click up if you have successfully reached Ecco by calling +32 28 990 810 phone number 1 1 users reported that they have successfully reached Ecco by calling +32 28 990 810 phone number Click down if you have unsuccessfully reached Ecco by calling +32 28 990 810 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +32 28 990 810 phone number
    100%
    Confidence score
    Belgium
    +385 13 445 790
    Click up if you have successfully reached Ecco by calling +385 13 445 790 phone number 1 1 users reported that they have successfully reached Ecco by calling +385 13 445 790 phone number Click down if you have unsuccessfully reached Ecco by calling +385 13 445 790 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +385 13 445 790 phone number
    100%
    Confidence score
    Croatia
    +420 327 710 080
    Click up if you have successfully reached Ecco by calling +420 327 710 080 phone number 1 1 users reported that they have successfully reached Ecco by calling +420 327 710 080 phone number Click down if you have unsuccessfully reached Ecco by calling +420 327 710 080 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +420 327 710 080 phone number
    100%
    Confidence score
    Czech Republic
    +372 618 9510
    Click up if you have successfully reached Ecco by calling +372 618 9510 phone number 2 2 users reported that they have successfully reached Ecco by calling +372 618 9510 phone number Click down if you have unsuccessfully reached Ecco by calling +372 618 9510 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +372 618 9510 phone number
    100%
    Confidence score
    Estonia
    +358 968 078 280
    Click up if you have successfully reached Ecco by calling +358 968 078 280 phone number 1 1 users reported that they have successfully reached Ecco by calling +358 968 078 280 phone number Click down if you have unsuccessfully reached Ecco by calling +358 968 078 280 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +358 968 078 280 phone number
    100%
    Confidence score
    Finland
    +33 176 546 280
    Click up if you have successfully reached Ecco by calling +33 176 546 280 phone number 1 1 users reported that they have successfully reached Ecco by calling +33 176 546 280 phone number Click down if you have unsuccessfully reached Ecco by calling +33 176 546 280 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +33 176 546 280 phone number
    100%
    Confidence score
    France
    +49 402 9996 5510
    Click up if you have successfully reached Ecco by calling +49 402 9996 5510 phone number 1 1 users reported that they have successfully reached Ecco by calling +49 402 9996 5510 phone number Click down if you have unsuccessfully reached Ecco by calling +49 402 9996 5510 phone number 1 1 users reported that they have UNsuccessfully reached Ecco by calling +49 402 9996 5510 phone number
    Germany
    +371 67 651 240
    Click up if you have successfully reached Ecco by calling +371 67 651 240 phone number 5 5 users reported that they have successfully reached Ecco by calling +371 67 651 240 phone number Click down if you have unsuccessfully reached Ecco by calling +371 67 651 240 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +371 67 651 240 phone number
    100%
    Confidence score
    Latvia & Estonia
    +370 52 077 850
    Click up if you have successfully reached Ecco by calling +370 52 077 850 phone number 3 3 users reported that they have successfully reached Ecco by calling +370 52 077 850 phone number Click down if you have unsuccessfully reached Ecco by calling +370 52 077 850 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +370 52 077 850 phone number
    100%
    Confidence score
    Lithiania
    +356 21 378 433
    Click up if you have successfully reached Ecco by calling +356 21 378 433 phone number 1 1 users reported that they have successfully reached Ecco by calling +356 21 378 433 phone number Click down if you have unsuccessfully reached Ecco by calling +356 21 378 433 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +356 21 378 433 phone number
    100%
    Confidence score
    Malta
    +31 202 622 080
    Click up if you have successfully reached Ecco by calling +31 202 622 080 phone number 1 1 users reported that they have successfully reached Ecco by calling +31 202 622 080 phone number Click down if you have unsuccessfully reached Ecco by calling +31 202 622 080 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +31 202 622 080 phone number
    100%
    Confidence score
    Netherlands
    +47 21 984 570
    Click up if you have successfully reached Ecco by calling +47 21 984 570 phone number 1 1 users reported that they have successfully reached Ecco by calling +47 21 984 570 phone number Click down if you have unsuccessfully reached Ecco by calling +47 21 984 570 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +47 21 984 570 phone number
    100%
    Confidence score
    Norway
    +48 221 165 780
    Click up if you have successfully reached Ecco by calling +48 221 165 780 phone number 1 1 users reported that they have successfully reached Ecco by calling +48 221 165 780 phone number Click down if you have unsuccessfully reached Ecco by calling +48 221 165 780 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +48 221 165 780 phone number
    100%
    Confidence score
    Poland
    +421 233 325 590
    Click up if you have successfully reached Ecco by calling +421 233 325 590 phone number 1 1 users reported that they have successfully reached Ecco by calling +421 233 325 590 phone number Click down if you have unsuccessfully reached Ecco by calling +421 233 325 590 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +421 233 325 590 phone number
    100%
    Confidence score
    Slovakia
    +386 18 280 280
    Click up if you have successfully reached Ecco by calling +386 18 280 280 phone number 1 1 users reported that they have successfully reached Ecco by calling +386 18 280 280 phone number Click down if you have unsuccessfully reached Ecco by calling +386 18 280 280 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +386 18 280 280 phone number
    100%
    Confidence score
    Slovenia
    +46 812 162 640
    Click up if you have successfully reached Ecco by calling +46 812 162 640 phone number 2 2 users reported that they have successfully reached Ecco by calling +46 812 162 640 phone number Click down if you have unsuccessfully reached Ecco by calling +46 812 162 640 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +46 812 162 640 phone number
    100%
    Confidence score
    Sweden
    +90 212 317 6700
    Click up if you have successfully reached Ecco by calling +90 212 317 6700 phone number 3 3 users reported that they have successfully reached Ecco by calling +90 212 317 6700 phone number Click down if you have unsuccessfully reached Ecco by calling +90 212 317 6700 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +90 212 317 6700 phone number
    100%
    Confidence score
    Turkey
    +86 400 172 6188
    Click up if you have successfully reached Ecco by calling +86 400 172 6188 phone number 2 2 users reported that they have successfully reached Ecco by calling +86 400 172 6188 phone number Click down if you have unsuccessfully reached Ecco by calling +86 400 172 6188 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +86 400 172 6188 phone number
    100%
    Confidence score
    China
    +81 120 974 010
    Click up if you have successfully reached Ecco by calling +81 120 974 010 phone number 1 1 users reported that they have successfully reached Ecco by calling +81 120 974 010 phone number Click down if you have unsuccessfully reached Ecco by calling +81 120 974 010 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +81 120 974 010 phone number
    100%
    Confidence score
    Japan
    +65 69 088 030
    Click up if you have successfully reached Ecco by calling +65 69 088 030 phone number 1 1 users reported that they have successfully reached Ecco by calling +65 69 088 030 phone number Click down if you have unsuccessfully reached Ecco by calling +65 69 088 030 phone number 1 1 users reported that they have UNsuccessfully reached Ecco by calling +65 69 088 030 phone number
    Singapore
    +82 316 284 800
    Click up if you have successfully reached Ecco by calling +82 316 284 800 phone number 1 1 users reported that they have successfully reached Ecco by calling +82 316 284 800 phone number Click down if you have unsuccessfully reached Ecco by calling +82 316 284 800 phone number 0 0 users reported that they have UNsuccessfully reached Ecco by calling +82 316 284 800 phone number
    100%
    Confidence score
    South Korea
    More phone numbers
  3. Ecco emails
  4. Ecco address
    Industrivej 5, Bredebro, 6261, Denmark
  5. Ecco social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2025
  7. View all Ecco contacts
Ecco Category
Ecco is ranked 242 among 486 companies in the Residential Sales category
#240 Tribus Home Warranty Tribus Home Warranty #241 Cardinal Contractors Cardinal Contractors #242 Ecco Ecco #243 Buying Texas Today / CMG Group Buying Texas Today / CMG Group #244 Shwas Homes Shwas Homes

Most discussed Ecco complaints

Ecco boots where the soles disintegrated 2nd time I wore them - I see others have had similar issues
1
(opinions to this review)
 I no longer buy ecco!
1
(opinions to this review)
Ecco Alternatives
Murphy Homes 4 reviews Gallery Homes of Deland 3 reviews Pinelawn Memorial Park 2 reviews Mueller Services / Mueller Reports 7 reviews D.R. Horton 222 reviews