The complaint has been investigated and
resolved to the customer's satisfactionResolved Ecco Shoes — cracks in soles
resolved to the customer's satisfaction
I bought a pair of Ecco men's shoes in October, 2009. After wearing them for less than six weeks the soles of both shoes began to crack. These were deep cracks. I wrote an email to Ecco Shoes Customer Service and they sent me a mailing bag to send the shoes to them for inspection. After several weeks passed and no response, I contacted them again. They said they never received the shoes. They said there was no recourse for me. I did everything they told me to do. I am out my leaking, cracked soled shoes and they claim absolutely no responsibility.
I will never purchase another pair of their shoes and I warn others who are considering ECCO Shoes that the quality of the product and their cavalier approach to customer service is lacking.
The complaint has been investigated and resolved to the customer's satisfaction.