The complaint has been investigated and
resolved to the customer's satisfactionResolved Ecco Shoes — disintegrating soles
resolved to the customer's satisfaction
When the soles of my Ecco MX hiking boots turned to gel and layer underneath disintegrated and tracked black gunk all over the carpet and tile, I thought that I had a truly unusual situation. I had worn them only a couple of times, stored them in an air conditioned closet with no humidity or UV. While looking for company information, I came across this website and was amazed that this was clearly a manufacturing defect. Even more amazed at the company's lack of interest or attention. So I wrote an e-mail to Ecco customer service. No response, two weeks later. However, I give credit to Dillard's, where I purchased the shoes (2 identical pairs, no less @$225 each), as they made an adjustment for my inconvenience. By my count, I have purchased at least 10 pairs of Ecco shoes over the years; based on their lack of response, I'll now turn to a competitor. I can't believe, from what I've been reading on your site, that I am precisely the type of return customer that they're alienating! Oh well, nothing lasts forever...
The complaint has been investigated and resolved to the customer's satisfaction.