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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay seller issues

I recently received a notice from Ebay in regards to counterfeit items in my listings. After speaking with a representative from Ebay, they are telling me I need to provide proof of authenticity on the item I'm trying to sell. Now here is where I have an issue my item has the title as follows. (Nike Kyrie 2 BHM Black History Month size 6.5 looks new.) According to Ebay some part of my title is copyright violation. I don't know which part but they said I needed to at least upload a copy of the receipt showing that I own these shoes. these shoes are over a year old and they were listed as Pre-Owned. So now I'm suspended from selling and making any adjustments to my current listings. They were making it appear as though Nike in my listing was causing the problem. Out of millions of sellers on their site they "randomly chose me 3 times over 3 months with this same issue. HMMMMM! I have no negative feedback or chargebacks. I'm so PISSED at the them now.

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4:34 pm EDT

eBay mxq pro android tv box s905x 4k digital tv streaming

Hi

Please assist as I am getting contradictory mails from ebay and paypal. Please see mails below, from both yourself and paypal. Please assist with urgent response. I trust that a refund will be done.

Bertus

The listing you're interested in is no longer available

Hello bertucraff,
We're writing to let you know that we've removed an item you recently won:
[protected] - MXQ Pro Android TV Box S905X 4K Digital TV Streaming Box Quad Core Android 6.0

It looks like you haven't paid for this item yet, and the seller hasn't shipped the item. Since we've canceled the transaction, please don't send any payment.

We wish you all the best on eBay and hope your future experiences are pleasant and successful. If you have questions, please click "Help & Contact" at the top of most eBay pages.

eBay still has lots of other great deals. Go to http://www.ebay.com to shop. We hope to see you soon.

Thanks,

eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: [protected]
eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognize fake (spoof) emails.

Copyright © 2017 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc., 2145 Hamilton Avenue, San Jose, CA 95125
 

Hello Bertus Crafford,

We've finished reviewing of the transaction below, determined the payment was authorized, and advised the seller to ship.

There might be a slight delay in your shipment due to the review time.
Transaction Details

Transaction ID: 1XM771459V865440K

Transaction Date: 07/25/2017

Transaction Amount: -$13.99 CAD

If you have questions or information regarding this transaction, please log in to your PayPal account and click the Contact Us link.

Thanks,
PayPal

Please do not reply to this email. To get in touch with us, click Help & Contact.

Copyright © 1999 – 2017 PayPal. All rights reserved.

Consumer advisory - PayPal Pte. Ltd. the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.

PayPal PPX000913:fff6f3574a14b

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10:33 am EDT

eBay crystal 1-[protected]

Hello my name is maria i called customer service on eBay for an item that wasnt mailed to me and it showed they over charged me and the item was mailed to another state. The representative was awful to me i was transferred 3 times to then be transferred to crystal id number 1-[protected] she was no help at all and yelled at me did not resolve my issue and kept me on hold over an hour for a supervisor.

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Update by Maria Catherine Hazelton
Jun 29, 2017 10:44 am EDT

after finally speaking to the supervisor his name was lorenc he said that 1-[protected] was the over the phone number for activity so crystal lied about that being her employee I.D

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5:43 pm EDT

eBay order for antminer s3 bitcoin miner

I have placed an order many times for antminer s3 bitcoin miner.Each time, you dont purchase on time and the item is sold, even though its priority purchase order.Please purchase the item even if its slight above the purchase price.The s3 i ordered for is $95. If you go to ebay and its sold buy the same thing for $100.i have more money in my usgobuy account to pay the difference.My order no is B1170625114726231.Thanks
Yours,
Andrew Mensah.

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7:18 pm EDT

eBay holtjonathan 01 for 1 ball joint remover that was never received

I am trying to get a refund from a order placed [protected] for 19.80. The seller was holtjonathan 01 and a delivery date of [protected]. On [protected] ebay prevented feed back saying the seller holtjonathan 01 was no longer a member. How the hell am I supposed to get a refund from a seller that is no longer a member. Why wait till [protected] to get an answer from a seller that no longer exist. This was a scam nothing more. I have and do purchase often on ebay but if I do not get a refund now my days on ebay are done. I have waited since [protected] for this [censor] to answer an inquiry or anything NADA nothing. Why doesn't ebay police the sellers and get rid of the scam artist like holtjonathan 01. I want the money back guarantee to do what it is supposed to do and get my 19.80 back NOW!

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11:39 am EDT

eBay michelle peranio aka christopha pallantena on ebay false advertising and theft of monies paid tucson arizona

This individual is selling merchandise not as described (via ebay). The individual listed an item with descriptive pictures, then takes their time to ship the item. Item finally arrives and is nothing like described. When notified of the obvious deception, this disgusting seller did not respond. Item is promptly repackaged by me (the buyer) and returned to seller.

A case had to be opened in order to : 1) force seller to address the issue of selling merchandise not as advertised, and 2) force seller to refund monies paid for goods not delivered as promised

As of this writing, seller has still refused to issue a $29.99 refund for the item seller intentionally mis-marketed and sold. It has been over two weeks. Seller is currently holding on to monies paid for ( a sold item) that was not as described. Seller continues to sell items not as described.

Seller has yet to respond, or offer any form of apology or restitution.

The conduct of this seller is reprehensible and ILLEGAL.

BEWARE

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11:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay ebay - they do not send items they say they will

Do not buy anything from this vendor. Myself and a number of other people have purchased items from this entity on ebay. They keep promising to send it and tell you it is on the way and even pretend that it got lost in the mail and then they say they are going to send it again but then 6 months is up and you can't do anything about it except lodge a complaint with ebay. Paypal can’t give you your money back after the 6 months. Do not buy from this person on ebay. Under ebay they are listed as tomtop_auction.

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7:25 am EDT

eBay very bad and dishonest seller

I have returned a wig to the seller and was promised a replacement. I waited patiently for over a month and never received a replacement. I contacted seller many times and every time got nothing but promises. He said he needs some time to ship another item and wasn't able to tell the exact delivery date.
Then he stopped replying and I gave him one star and left a bad reviews.
After that seller contacted me and said that he will not send me anything until I apologize, remove my review and write a new good one. I refused and left another bad feedback and reported him to eBay. I hope eBay will help, but up until now they haven't contacted me regarding this matter.
eBay is not a safe place to buy.

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9:26 am EDT

eBay stollen box

[protected]@gmail.com is guy who sold me stollen item sky q box I'm not still fighting to get my money back and from PayPal and sky viewing card to was paid for only find out that both items r not belong to Mr Holland and all sky Q boxes on eBay being sold are stollen and sellers and buyers who buy them are handling stollen goods from sky TV ...beaware of this seller email above and his name on EBAY UK...HES SELLS STOLLEN ITEMS ONLY...AND POLICE ARE INVOLVED AS WELL...

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2:42 am EDT

eBay ebay shopping

I would not recommend Ebay to anyone, pretty unsafe place for buyers. Ordered many stuff from a seller on Ebay and never received anything. Seller took my money very fast and since then I never heard anything back.
I tried to contact him myself but failed, then I asked Ebay support for help. I explained the situation and asked seller's contacts but they refused to give me any private information!
They knew I contacted them because I was in trouble and was scammed by one of their users, but still refused to do anything.
I'm really disappointed with Ebay, I feel betrayed.

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5:11 pm EDT

eBay Cosmetic

New message from: emcc5338 (213Turquoise Star)
You can see Ebay took my side, by only giving you £2 back.
I've reported you and will report your untrue comments on feedback and that will be removed.
You left abusive messages that Ebay has seen so I have written on your feedback sheet.. which isn't lies unlike your lies.. so Ebay won't take your side. Next time don't send abusive messages and you might win...
That £2 must be very important to you LOL
Poor you.. literally! ( My husband by mistakenly accept request which was eaby sent to me for refund. when seller received that message she sent to me this massage WHY WHY WHY? WHY seller wrote I am poor and £2.00 important for me and etc WHY WHY WHY?

SECOND MASSAGE FROM SELLER

New message from: emcc5338 (213Turquoise Star)
Lol you do that.. Where is the proof that you didn't use the item before "sending to the lab"?
Exactly.., still no proof.
I offered the £2 not Ebay because I thought you obviously need the money..
Now it's you and you have £2 back just drop the issue.., is it worth all this hassle? Emails etc.. it's really sad and I worry.
It is a blusher.. move on..

This is 5th times seller did with me, every time new seller. I reported to ebay but ebay didn't took any action against seller.
Now I need full refund from seller and apologies letter from seller and ebay because have scammers seller, ebay doesn't care about buyer so that seller dose't care about eaby reules.
WHY seller sent to massage I am poor and £2.00 important for me WHY WHY WHY WHY .
I need full refund and apologies letter from seller and ebay.
This issue is related to health and safety.

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View 0 more photos
Update by Complainant6724
Apr 29, 2017 11:04 am EDT

ORDER DATE
17 Apr, 2017
ORDER TOTAL
£2.70
+ £2.50
postage
Order benefit dandelion blusherSee return details
View order details
More actions
1 item sold by emcc5338
benefit dandelion blusher
benefit dandelion blusher
( [protected] )
Estimated delivery Thu, 20 Apr - Fri, 21 Apr
Status: Your return is complete
Return on this item is closed. View return details.
This item has been dispatched.
Add note
ITEM PRICE:
£2.70
He or she sell me used item but description was totally change . now today I revived message that sell wrote I am poor and ebay took seller side but my husband by mistakenly accept request which was ebay send to me.but seller sent to me message I am poor and eaby took her or his side. I always issue with ebay many submitted complaint against sellers but eaby didn't took any action. this item is used item its health and safety issue and hygiene problem. I want full refund from seller and apologies letter from eaby and seller.

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12:05 pm EDT

eBay automatic sensor switch

Bought 10units and all came with foreign language (Chinese or Japanese) i am not sure. When i asked seller for return, they are charging my account for return shipment.
Talked to customer support rep and their supervisor, they were getting political and mocked me saying "if I buy item manufactured in china, how can we expect to have language in English".
I need help to reach out the higher level managers to understand this kind of support they are giving to Buyers.

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10:27 am EDT

eBay fraud, liar, con artist, cyber stalker/bully, unethical ripoff

Beware of doing business with Jeff Rumbold. He is either extremely ignorant/mentally impaired or intentionally vindictive. He uses his eBay account "colnagomanwa" to victimize dozens of innocent sellers.

In my case, he bid on an item and refused to pay. Once I had to get ebay involved and open a non payment dispute against him he sent a barrage of nasty emails claiming he was going to leave negative feedback and accusing me of not shipping his item (despite the fact he had a valid tracking number attached to his listing at all times).

He looks for reasons to leave negative feedback for hard working sellers in an attempt to take bread off of their table. This is how he gets his kicks. He refuses to be reasoned with or to admit he ever does anything wrong. Do not do business with this man. He will look for any way possible to hurt you and will enjoy it.

Avoid the scam artist Jeff Rumbold like the plague!

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Mark Guglielmana
, US
Nov 27, 2022 7:29 pm EST

That's a bunch of bull. Jeff's a personal friend of mine, a retired Navy veteran, and an outstanding person.

Shame on you for slamming Jeff because you refused to reimburse him for a purchase that was never delivered.

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4:51 am EDT

eBay I was scammed and ebay never helped me

I bought some cosmetics from www.ebay.com and my order arrived completely damaged. It was obvious that package was opened and then closed with the use of tape. I contacted the seller and provided pictures. He claimed that when he shipped the package it was in a good condition. I mentioned that several products were damaged and one lip gloss was missing, but he replied that was not his responsibility!
Then I told him that I was contacting eBay support and he said that I can do everything I want. Now I know why he was so self-confident. That's because he already knew how terrible eBay was, they never replied! eBay is not a safe place, there is no customer protection!

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7:51 am EDT

eBay ebay customer service

Had an ebay account I chose to delete that had over 2000 100% positve feedback on it with no penaties etc
Signed up for a new account everything sorted payment linked to paypal have registered my card with them cofirmed my address bank account and everything with paypal have never had an account suspended or anything from the start was not able to bid on anything. Brought a few items at buy it now and now I cant even do that. Have contacted ebay by contact us email got various replies as to why this is first seemed to think my account was suspended no it wasnt next I have unpaid items no I dont the next telling me I can only buy buy it now items no I cant even do that! I even had to resort to buying an item as a guest! Where is the logic in that? As a "guest" I could be anybody? They are now not replying to my emails all I get told is to call them
I will not be spending my money calling ebay for a problem they have caused that has made my account unusable will have no choice but to delete it. They clearly do not want my money.

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1:30 pm EDT

eBay ebay uk

I brought so much from eBay sellers some been good some haven't I been through abuse threats harrasment threats to my life by nasty sellers on eBay some scam you over dodge phones say they are me new or mint condition when they arrive they are faulty goods eBay don't do nothing about nothing at all keep abusers etc on and us buyers either get kicked off for standing up to them or put up with there abuse threats harrasment and worse some cases ...

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cinamon74
, US
Apr 10, 2017 8:02 am EDT

yes i agree this is the reason i deleted my first account with ebay that i had for over 10 years 100% positive feedback. a "top rated seller" completly verbally abused me when i opened a case because i didnt get the item. shocking way to talk to somebody this continued throughout the case ebay had proof of this from reading what they had written and although the problem was sorted ebay removed the HONEST feedback i left for the seller that was not abusive etc and basiclly told me top sellers can do what they want more or less. this seller obviously knew that to talk to me in such a disgrasful way they knew they could get away with it with no reprecussions from ebay and that any negative feedback would be removed. these top rated seller are the people that make ebay money they dont want to upset them. its just wrong

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6:33 am EDT

eBay seller protection

Hello. I am a seller on eBay and recently I sold something to a user and later I received a message from the same user saying that he was not satisfied with his purchase.
I decided to refund him his money and asked him to ship the item back to me. Later I received a shipping notification and a tracking number. After that I immediately processed a refund.
About two weeks later I received the package and when I opened it I saw that package was empty! I tried to contact the user, but his account no longer existed!
I sent message to eBay support but they did nothing to help, they didn't even reply. There is absolutely no seller protection on eBay, I think I will sell elsewhere.

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8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay warning! bijouterie-de-amelie on ebay!

Hi, Got 4 items from bijouterie-de-Amelie on Ebay. Out of 4 items 2 had a problem contacted them more than 20 times, what ever I say or ask them, same automated message to answer you. No Service what so ever, No Refunds and No Replacement items saying no more in stock and updating or changing the ad right away but still selling them. They did this for both items that were defective, same process and exact same pattern and practices. Delivery delays were respected (with in 2 months) got them after only 1 month. But if you have a problem with anything you buy there, it is simply your loss. I can not recommend this company and very unsatisfied customer.

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3:40 pm EDT

eBay refund

I have had an ongoing case with ebay in regards to a refund which has been ongoing for over a month now. The seller was uncooperative so I had ebay step in. They're 'Buyer Protection' guarantee is useless. I have had multiple conversations with them and each time told they will help and each time nothing is done. Don't be fooled; they continue to make excuses.

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2:51 pm EDT

eBay ebay uk

Ebay is full of scammers and con sellers I brought a now TV box with life time Plex I brought from a seller in northern Ireland seller dirty money after two months I reported the seller to the police as I lost my live TV channels within two months I paid 68pounds with live Plex TV for life but I found out I was scammed by the seller I lost 55pounds from the now TV box as I lost Plex TV altogether now total scam ebay UK is...on top of that I had threats to my life abuse harassment every time for 4 yrs I called the police few times I reported it to ebay guess what sellers get away with it ...ebay UK is totally disgrace ...

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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