Easy Care / Claims not paid
Think long and hard about wasting tour money on this. Simply put the warranty programs are expensive and cover very liuttle when it comes right down to it. If that is not bad enough the ironically named "customer service " representatives are useless. I took out a policy on my car and have had five issues arise during the course of the policy. Easy care has covered only 1.5 of the 5 repairs. When I call to talk to someone the customer service personnel refuse to allow me to talk to the underwriters as that is against company policy. Yes, you the customer - cannot speak to anyone but the people who answer phones. This would be OK if these folks had any idea what they were talking about. However time after time I have to explain what is wrong with the car and they just don't understand. For example on one occassion I needed a new window motor for the car. The dealer contacted Easy Care but was told it would not be covered because that is normal wear. So I called Easy Care to pursue the matter. I explained the siutaion to the rep on the phone who then had to put me on hold (for 11 minutes) to speak to an adjuster. She came back to me and explained it was not covered at this was a matter of "normal wear". I then asked to aspeak to someone else and she refused. I gave her more details and she spoke again with an underwriter. She then came back and explained to me, "There are many parts of the motor and transmission that can just wear out." Yes believe it or not she thought I was talking about the main car engine and not a window motor in the door! In the end I called back the next day and spoke with someone else who just read off the notes on file from the previous day. I had a problem with a trunk opener/closer and that was also considered to be "normal wear". I am of the impression that the staff are trained to just repeat the words "normal wear" to anyone who calls. They might as well have parrots answering the calls.
Also be advised that whilst you have to pay on day one of your poilcy and the clock starts ticking right then if you want a refund they insist you go to the dealer where you bought the policy and start the refund process. They quote a minimum of 30 days to process the refund (once they receive it from the dealer) but the dealer told me it can take as much as 60 days or more to get the actual money back. I know when I took out the polciy Easy Care claims they did not recive it for 26 days after the inception date - but be sure the policy was backdated to the day at the dealer's office.
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