Just to add to the list of disappointment customers I have first called them and spoke with Tammy. I felt safe to talk to someone who seemed to be so knowledgeable, I felt I was talking to someone who knows the business.
I explained that my home was built in 1961, had a pink and black bathroom with cast iron bathtub and wished to have someone come take look at it. She asked me to send pictures and gave me a price for the tub and surrounding glazing and then for the whole bathroom. I was surprised when they would not send someone over and said “we have done so many of them, with your pictures we can safely quote from them. (I should have heard the warning sign: not even come to see the necessary work and estimate a price). When I sent them the picture a guy called Charlie called me back. What a complete ### he was, did not know how to open a zip file, confessed to know nothing about computers, called Tammy and mentioned that without her he would be lost, then yelled at her to bring back the mouse… Then wrote me an email asking for my full name; my email IS MY FULL NAME.
I called Tammy back and told her I did not wish to talk to Charlie. I can see how a company can be owned by an ‘###’ with a good crew so I moved forward. I had a date now I could set up we agreed on a date and time (10am) and the workman called me first to check someone was at the location. Since I was at work I could not answer the call right away so when I checked with my husband at 10:20am no one has arrived. I noticed I had a voice mail; as it turned out it was the workman saying he would not start his trip to the house until I would call back...
There was a small dent on the tub that according to Bob Villa website, after cleaning and rinsing the tub any scratches, chips, or gouges needs to be patched before any further work can be done.
I arrived at 2pm and he was still working the first coat of paint ; I noticed that the chipped area was not repaired but I trusted that they would only sent the best crew with the experience and knowledge of what needs to be done and I would not interfere. When the work was completed my husband pointed out the dented area, now white, was still very much visible. The workman claims to not have noticed the chipped area before he started the work. Pictures (attached) sent to them during the estimate request taken from the door of the bathroom (not a close up) would shows a black dent on a pink tub.
Then the re-glazing had an orange peel effect (similar to painted sandpaper), something the workman claim to be the result of the high humidity. This was the last straw since I was the one contacting them I wrote an email where I stated – and I quote: “If humidity is the problem your expertise should have told us this work could not be successfully completed and we should reschedule it to a better day. If humidity plays a big role on the job at hand I would expect your business to check the weather forecast and advise us to reschedule it. But you agreed that work could be done on Tuesday after all.”
I emailed Tammy who was always very quick in replying to all emails and asked that someone call my husband who is at the site. No one called him so he called back. A guy called Bread answered and agreed someone would be back on Monday.
Monday came and went, no calls, nobody showed up. We called and this time Tony answered (crickets could be heard on the background) and said the truck broke down yet no one called to inform us of it.
Since no money or credit card information has been collected form us I feel good about it but I am expecting them to soon come back to me and request payment.
We as well as my attorney (I already spoke to him about it) told me not to worry. We are ready for them. I have a printout of all phone calls to them from our numbers, all the emails and now this review. They are better off to lay low.
Veronica – Portsmouth, VA