Dynasplint Systems’s earns a 3.5-star rating from 0 reviews and 8 complaints, showing that the majority of patients are satisfied with rehabilitation devices.
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Supination and flexion splints for arm
My daughter was told she needed these splints due to breaking her elbow in July of 2021. She received two splints supposed to be 77.00 and 38.27/ month. Now I got a bill for 386.00 on my credit card for one of the splints and was charged twice in one month for the other. No satisfaction from the company, AND my daughter's e! bow now has a screw working it'...
Read full review of Dynasplint SystemsInsurance coverage scam
If anyone every has an injury or medical condition that required a specialized medical splint, and your doctor recommend Dynasplint, demand another option and avoid Dynasplint like the plague. If you have insurance, this company will screw you. They are con artists who will assure you that your insurance will cover the majority of the monthly rental cost while pressuring you to sign their consent form. The fact is, your insurance will likely cover barely any of the cost, or deny the claim outright. Then YOU will be responsible for paying everything out of your own pocket.
Misleading sale's information.
I was clearly told at the time I received these Dynasplints, than my Medicare would be billed for the majority of any cost involved! At this point the company is reversing their position and indicating: " That I am the responsible party, " (for any cost's involved, ) and that (we) didn't indicate, in any way shape or form, that we would bill Medicare." I have requested proof, on multiple occasions that Dynasplint did in fact attempt to bill Medicare, and Dynasplint has refused to provide me with any documentation whatsoever! Additionally they initially indicated a fixed cost or replacement value of around $1, 250.00 per each device. As of this writing they are fraudulently having their collection agency bill me over $2, 800.00 per each device. They have used a popular "bait and switch, " scam and additionally are engaging in "misleading and deceptive business practices." If this isn't enough they have also provided a medical device and have provided absolutely no ongoing care or support for said use or therapy for said device. I feel cheated and lied too. To those individuals who have posted replies regarding that we " have signed contracts..." Dynasplint has not fulfilled their obligations and have clearly and intentionally mislead many individuals who have fallen for a high pressure sales pitch. No one here is trying to get something for nothing, obviously the company is monitoring this site and attempting some form of damage control, albeit illegally. I look forward to my day in court...
You should know that the many alternate suppliers of this same equipment charge between $15.00 and $250.00 for these same, similar devices!
Company facing a number of lawsuit from various agencies, at last word they are trying to re-incorporate under different name.
Scam company. Your insurance does NOT cover this thing. My Dynasplint rep was insistent that my insurance company did cover the cost. Lies upon lies. As soon as my MD was made aware of the issues he admitted he was talked into trying the device by the reps phony claims.
They are now billing me for 4 times the cost on their blank contract that I allegedly signed by the rep. I did NOT sign a contract.
Everyone I know at this point has been lied to and has nothing to do with these people and this alleged "medical device, " which BTW doesn't work.
Is Dynasplint Systems Legit?
Dynasplint Systems earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Dynasplint Systems. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Dynasplint Systems's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Dynasplint.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dynasplint.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Dynasplint.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Dynasplint Systems.
However ComplaintsBoard has detected that:
- Dynasplint.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dynasplint.com may offer a niche product or service that is only of interest to a smaller audience.
- Dynasplint Systems protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Billing
They had me using a dynasplint device to flex my big toe joint after replacement surgery, but now after all this I need orthotics for my foot since it forced my toes to misalign and lift. My orthothic costs $312.00 and they still want 54.00 for rental of unit. Disgusted!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dynasplint has been nothing but a headache! My son NEEDS (has a medical necessity letter from Dr.) finger splints for swan neck deformity which causes him extreme pain in his fingers. The company wouldn’t issue the paperwork necessary for insurance to continue payment in a timely manner. After that was taken care of (by me), now they’re saying I owe them the full amount of all finger splints if I do not send them in today! Dr. And insurance are on board with getting the information and payment, but I am so exhausted from all the harassing phone calls, messages, and texts that I am sending them back and going through a different company. I explore anyone that is thanking about using this company... PLEASE DON’T!
Rep first shows up with device for wrong body part and side of body. Returns with the poorly designed arcaic device. Rep demonstrates with difficulty. Advised that I had a $37.00 above and beyond what was covered by insurance. Ok. Paid, signed an ipad for payment, turned out to be an agreement, which I wasn't permitted to read, that I discovered later stipulated may incur additional charges. Went online to view how to correctly apply device which turned out to not be how the rep applied. Wore as directed, no results, try an additional month, extra $37.00? NO! When I get the invoice I'm charged $155.00. I immediately return device and receive a bill for $395 + the $155.
Called company who refused to admit being totally forthcoming in terms and fees.
I wrote a complaint and mailed the company.
For 1 year they sent the same bill which I returned with the same letter. After 13 bills/letters I agreed to the $155 if they absorbed the $395.
Finally received an agreement.
Advice : Scrutinize all medical bills, question any charge you don't understand or agree with.
I have literally discovered dozens of errors which turned out to be a billing code error on the part of the many hands involved in the processing which I would have paid thousands for had I just accepted the company is always right. Never pay a change that does not make sense.
We were told our knee brace would be $22.50 month. After two months we received a bill of $247.50. They are scam artist... Stay away from them!
I am really happy to hear I am not alone. I too have been harassed by this company for months. To make matters even worse,
my purse was stolen with my finger extension device in it, so I can't even return it. I haven't really used my device in months and my physical therapist had said that I had rented for so many months, that I had really "bought and paid" for it. I am currently being charged $395 each time I met with their sales rep at a coffee shop (she treats) to see how my progress is and taking some measurements.
That's really expensive coffee, if you ask me! Why isn't there some kind of class action lawsuit against these guys?
Be careful of this company and their reps.
They supply a product, come out and fit you and adjust you...then leave.
They do not inform you that the product has to be returned and is a monthly rental.
Which to me is kind of disgusting for a unit used on the body...but..whatever...
Anyway, they told me two different times I didn't have any new product coming then sent me a letter saying to return it or I "may" be charged...
Guess what...I was charged..300.00 plus.
I haven't even used the product since last year..if I had known i would have gladly returned it...
So, be careful out there...cause when you call them, they will not work with you in anyway...they just give you the well you signed the paper...pay up...and with an attitude...
Be careful and be sure to read everything and be sure your rep tells you everything or you could be out big bucks!
Not a good customer service company.
Insurance fraud
I am a patient that had used the Dynasplint for my achilles tendon for nine months. When I first saw my doctor for my problem, he said that this thing called a Dynasplint could help. He said that he would have the rep, named Sarah, come in the next week and talk to me about it. When I went in and met the rep, my doctor and she said that it will help my problem and that she would contact my insurance company to see if I was covered. My doctor called me later in the week and told me that Sarah said my insurance would cover it 100% and she got me approved for coverage. And, that I should make an appointment to come in and get it fitted with the Dynasplint and get started with my treatment. I did. Nine months later Dynasplint wrote me a letter and said my insurance company was not paying the bills Dynasplint was sending them and if I could contact them. I did and my insurance company told me that Sarah, the Dynasplint rep, did not get approval and she did not follow the procedure to get approval. In fact, my insurance company told me that "the Dynasplint" was considered "experimental" and there was no proof that it helped anyone. And, if Sarah had filed the proper paperwork it would have been denied for that reason. They told me that she had never had contacted them at all. My insurance company told me that I needed to send in my doctors notes on my condition and they would review it and try and help. I did. Dynasplint did nothing. I did all the work and they have done nothing but try and get me to pay this bill. They asked me if I would request an appeal for my insurance company pay them. I did. My insurance company denied them again for the same reason. Dynasplint asked me if I would be willing to fill out paperwork and have the Medical Insurance Review Board review this and I did. The review board sided with my insurance company. It has been 3 1/2 years and they had a collection agency call me today. I have contacted an attorney. It seems Dynasplint has a scam going. They get patients to get a diagnosis from a doctor, sign paperwork saying they have been approved by their insurance company (when in fact they have not). And after a few months go by, they say their insurance is not paying so you have to. The catch is the patient has signed the paperwork. Dynasplint is a company that also scams it's patients and is committing insurance fraud. If anyone has any suggestions or stories to help my case please contact me at [email][protected]@gmail.com[/email]. I am so sick of them and life is to short to deal with something like this. My mom just passed away and I have better things to do with my life.
Thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Clearly a scam. However at last word they were trying to re-incorporate under a new name. Some thieves just don't quit.
Same issue. Billing me for around $4, 000.00 For a thing that doesn't work that is supported by their own phony "research."
I am left wondering in this day and age how these people get away with this scam and fraud?
I was told my bill would be $22.50 / month and just received a bill for $247.50 after 2 months! They are a scam and should be but out of business! DON"T USE THEM... Send your stuff back ASAP!
THEY APPROACHED ME WITH THE SAME INFO THAT I HAVE ON CONSUMER COMPLAINTS AGAINST THEM. PROMISING THAT THEY WILL CONTACT INS COMPANY AND GET APPROVAL.
I am dealing with the same problem. Was told it would be covered, then got a bill for $1600.00. And it didn't help with my sons contractures at all...
I used to work for Dynasplint in Severna Park MD, and they are corrupt as hell. DO NOT UNDER ANY CIRCUMSTANCES do business with them. They admit in-house that they defraud both patients and insurance companies, and focus what little training employees get on doing just that. They are a predatory corporation with a useless product that they know full well is useless. They target the uneducated, the elderly, and the infirm, because they know these are vulnerable populations, and they do this very consciously and ruthlessly. They make it clear to new employees that participating in this exploitation - ie, lying to clients and falsifying documents - is the only way to succeed and get positive recognition from the higher-ups. I cannot think of a single non-corrupt or positive aspect of this company or their product.
IM AFRAID TO TELL MY STORY, BUT HERE IT GOES .I WAS INVOLVED IN A MOTORCYCLE ACCIDENT THAT BROKE MY LEG. I HAVE A PROBLEM GETTING FLEXION IN THE LEFT KNEE AND I WAS TOLD BY MY THERAPIST THAT DYNA SPLINT COULD HELP. I GOT THE SPLINT UNDER THE SAME IMPRESSION THAT EVERYONE ELSE DID. THE SALESMAN TOLD ME "YOUR INSURANCE COMPANY IS PAYING 100%.I GOT THE SPLINT JAN.30TH 2014. I HAVE JUST STARTED GETTING PHONE CALLS FROM DYNA SPLINT SAYING "THE INSURANCE COMPANY IS DENYING THE CLAIM BECAUSE OF A LACK OF INFORMATION". I JUST GOT OFF THE PHONE WITH DYNA SPLINT AND NOW THEY WANT ME TO PAY 485.00 FOR THE SPLINT. IM JUST STARTING TO SEE THE ISSUE IM GOING TO HAVE. I HAVE GREAT CREDIT AND IT WOULD BE A HORRIBLE THING TO RUIN IT BY COLLECTION CALLS. IM JUST STARTING SO I WILL KEEP YOU GUYS INFORMED. IS THERE ANYTHING I CAN DO NOW? MY NAME IS PAUL
dynasplint is a fraud... lol..i am so glad they finally got what they deserved.but i for one will not be satisfied until they shut down completely ...they are a disgrace to the medical field
Today I am no longer employed by one of the most unethical and shamefully selfish companies in the medical field, Dynasplint Systems, Inc. After many years of selfless service, our company's owner and proprietor George Hepburn laid off over 500 employees without notice, after bold face lying week after week about the financial status of his corporation, ensuring that "everything was fine". These lies were vomited as recent as last week, even in the wake of a lawsuit that he was found liable and was forced to pay millions to his lenders to which he had also been untruthful. I have personally documented several instances of Medicare fraud where while performing my duties, contracts for splints were processed that were not physically possible for one human body and NUMEROUS other instances of forgery and duplication of billing. These issues were immediately brought to the attention of corporate supervision, Matthew Pettie, and the owner without any action being taken. I and many others, were simply told "it would be taken care of" and these orders were billed to Medicare and other providers as if nothing had happened. Both Matt Pettie and George Hepburn knew of this companies impending downfall as well as the illegal practices being conducted which led it to this state, however, they chose to place their own delusional visions of success over the well being of their company and its employees. While Mr. Hepburn and Mr. Pettie vacationed out of country and left reassuring messages about the state of the business with tropical birds chirping in the background from vacation homes, no thought was given to the consequences of the hundreds of hardworking men and women at Dynasplint. I look forward to the opportunity to finally expose this companies fraudulent and inexcusably arrogant activities to the proper authorities, as I began documenting and copying ever fraudulent transaction that I became aware of several months ago. This is the classic tale of American Greed boys and girls, not the holistic entrepreneurship as Mr. Hepburn and Mr. Pettie would have you believe. Please feel free to use this forum for any inquiries as I (and others) are prepared to do what's right, unlike our former employer.
^^^^ If anyone can help please email me draydray87@yahoo.com thanks!
Legal
If you are a patient and the Dynasplint reps comes to your home to give you a splint DO NOT SIGN ANY FORMS. I'm a lawyer and needed a splint that of course my insurance wouldn't cover and the rep wanted me to sign this form. Legally it binds you financially responsible for all costs assocaited with the Dynasplint. A good company would write off what was not collected, medical companies do it all of the time. Don't be scammed into signing this form. I have posted the verbiage so you don't get taken for a ride. Here's the wording:
I understand that the insurance benefit plan under which I have health coverage will only pay for the use of the Dynasplint® System that has been prescribed for me by my physician for a period of up to four (4) months.
Furthermore, I acknowledge that it has been explained to me by Dynasplint Systems, Inc. (DSI) that I may require the use of the Dynasplint® System longer than four (4) months. Therefore I, _________________________, agree to accept financial responsibility for the use of the Dynasplint® System that I have received today for anyperiod of time for which my insurance will not cover its use under the following terms and conditions:
I agree to rent the Dynasplint® System with serial number ___________________ for $__________ per month for any period of time that I utilize the Dynasplint® System for which my insurance will not authorize or pay for its use. For every month or portion thereof until I return the Dynasplint® System to DSI a claim will be submitted to my insurance. If the claim is denied as it is expected to be, I will be billed for the charge that is
not covered. I understand that all billing will occur in accordance with the terms of the contract between DSI and my insurance, if one exists, or in accordance with DSI’s standard practices.
My signature represents understanding and agreement with all terms stated herein.
Don't be taken for a rocky financial ride. My ortho will be getting as copy of this and I believe will cease his ordering of this product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Again same issues, and again my response is how can in this day and age a scam company like this operate and do business in the hospital where I had surgery?
At this point in time, a year later the hospital blames my DR who they say is basically an independent contractor. My MD says sorry, "I was unaware of how shady and fraudulent they were, I no longer use them."
Meanwhile I'm stuck with their insane fraud scheme and lies.
I have also noticed a huge number of phony claims and reviews on other sites all with fake profiles and "miraculous" claims of efficacy and success, " I GUESS THERE TRULY IS A SUCKER BORN EVERY MINUTE.
I have not dealt with this company but am really surprised. DME companies do the same thing, as do most others. Usually if the company is considered in network with your insurance company they are legally obligated to write off any amount that is higher than what they have signed a contract to charge with the insurance company. If they are considered out of network they are legally allowed to charge whatever they want, charge the insurance company and bill you for the remainder. This to me is not ill practice, this is the way the system works! We have recently done the same thing with my son's w/c for the parts that were not covered by our insurance, as well as his stander. I will do the same thing with any additional equipment that he needs that insurance doesn't cover. Insurance isn't obligated to cover everything 100% but the companies do need to get paid fairly for their services. I will look into this further before I order from them but seems to me this is just normal business practice.
Dynasplint is a scam of a company! They manipulate the insurance system to rip off people who need help but take advantage of them instead. I am looking at putting together a class action suit against their business practices and subsequent insurance fraud. They are in collusion with doctors to ultimately get insurance companies to pay for patients use on this "experimental" device and if they don't get approval, which typically happens, they go after the patient to pay the invoice. This happens after the sales rep assures patients that they have gotten approval to use the device when in fact they haven't. They tell you you have been approved and insurance will pay 100% of the cost, tell you this along with the doctor in the room abd get you to sign the papers when you get fitted
that says you have to pay the cost if the insurance doesn't. Well, insurance never does but they tell you they have gotten approval so after you use the Dynasplint for a few months, the billing rep calls and writes you stating your insurance has declined payment so you have to pay it. This is their business model so beware of this company.
Give me a break...you're not a physician you're a mouth piece for the company...it couldn't be more transparent. Give me a break! No one is asking for something for free. The complaints center around a predatory sales approach that is dishonest, and takes advantage of patients who are at a vulnerable point.
If you want to defend yourself do so...but don't pose as someone you're not...
I am a physician who prescribes Dynasplint on a regular basis. Most insurance covers the splint. But my reason for prescribing the splint is not whether or not insurance covers it but rather what is in the best interest of my patient's recovery. So if I'm understanding you right...you want to receive a therapeutic medical device and basically not pay for it. When was the last time you went to a hotel and asked to stay the night and not give your credit card before you even walked up to your room. Patients are advised of the cost and may choose to either receive the medical device or not. But don't expect any company to simply hand over a medical device to someone who they may or may not receive any reimbursment for. Of course if a patient truly cannot afford the device and urgently needs it, I have had no problem with Dynapslint providing the splint at no cost to the patient.
By the way, I have a few legal questions about a traffic ticket, do you mind spending a couple of hours with me discussing my case...oh and by the way...I may pay you and then again I may not...but you can just write it off, right?
Dynasplint is an evil company.
I'm struggling now for over 3 years to process my claim for Dynasplint extensions with Anthem. Both of them claiming they are not receiving something from the other party (for YEARS - I do not know how it is possible with US robust communication system...)
Besides deceiving tactics of signing you up for their devices, the company representatives are simply RUDE and not even TRYING to show respect for customers. Looks like the only thing they were taught is how to get money out of customers no matter what.
Please, avoid this company by all means. It is amazing how much nerve it cost me!
We are just now finding out we are running into the same issue. Any surgeons out there reading please be very leery of using this company. Their billing/business practices are suspect at best, and honestly the product was hardly used in the first place and not very useful to begin with.
After reviewing the document that I was asked to sign (while I was under heavy narcotics I might add) I am disgusted. This company is quite simply looking to take advantage of people. The sales person never mentions the cost or the limited insurance benefit.
Service
I want to mention the dynasplint is totally a piece of crap. This is an insurance scam and should be investigated thoroughly. As well as The woman in the billing dept that calls herself a patient account rep. I would never refer this device to anyone and have told my surgeon about my experience in dealing with this company. You can rest assure I am spreading the word in Fort Worth Texas about this disastrous product and the company that stands behind it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dynasplint visited my home. My father rented this device for 3 months and returned it due to further damaging his hands. He requires surgery to repair the damage the device did. He returned the device and Dynasplint is billing him retlentlessly for it. I wrote a letter asking for a copy of the contract, and so far 2 years later they still can't produce it but are now chasing us down with a collection agency, and yet are unable to produce the contract. This device is bogus and did signficant damage to my father's hands. Keep far away. Insurance scam too. They said Medicare had approved it and I downloaded the benefit review and Medicare came out and said it was never approved.
Customer service
The only thing I would say about Dynasplint is their customer support or lack there of. It is possible it may be just one person but I have been fighting a billing issue since 2007. I have called our "rep", sent emails, write letters. Even wrote notes on the bills which I assume would go back to the billing deparment but yet not one call, not one letter or response to my request over and over again to get a billing issue resolved.
Found out today that a manager had the info that I was disputing but yet NEVER made any attempt to contact me in any way to help resolve it.
Learned today the local rep was not honest with me.
It is clear on several levels there are serious customer service / management issues.
The complaint has been investigated and resolved to the customer’s satisfaction.
My son's rep took one of his dynasplint leg braces. She told me that she would replace the pads on it and return it in 2 weeks. That has been months ago. I've called her and had no response.
I am so sorry your experience at Dynasplint has been so unhappy. Please feel free to contact me if I can do anything to help. Dynasplint cares!
Suzipitts@dynasplint.com
Overview of Dynasplint Systems complaint handling
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Dynasplint Systems Contacts
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Dynasplint Systems phone numbers+1 (800) 638-6771+1 (800) 638-6771Click up if you have successfully reached Dynasplint Systems by calling +1 (800) 638-6771 phone number 0 0 users reported that they have successfully reached Dynasplint Systems by calling +1 (800) 638-6771 phone number Click down if you have unsuccessfully reached Dynasplint Systems by calling +1 (800) 638-6771 phone number 0 0 users reported that they have UNsuccessfully reached Dynasplint Systems by calling +1 (800) 638-6771 phone number+1 (410) 544-9530+1 (410) 544-9530Click up if you have successfully reached Dynasplint Systems by calling +1 (410) 544-9530 phone number 0 0 users reported that they have successfully reached Dynasplint Systems by calling +1 (410) 544-9530 phone number Click down if you have unsuccessfully reached Dynasplint Systems by calling +1 (410) 544-9530 phone number 0 0 users reported that they have UNsuccessfully reached Dynasplint Systems by calling +1 (410) 544-9530 phone numberUnited States+1 (905) 851-1892+1 (905) 851-1892Click up if you have successfully reached Dynasplint Systems by calling +1 (905) 851-1892 phone number 0 0 users reported that they have successfully reached Dynasplint Systems by calling +1 (905) 851-1892 phone number Click down if you have unsuccessfully reached Dynasplint Systems by calling +1 (905) 851-1892 phone number 0 0 users reported that they have UNsuccessfully reached Dynasplint Systems by calling +1 (905) 851-1892 phone numberCanada+31 455 230 418+31 455 230 418Click up if you have successfully reached Dynasplint Systems by calling +31 455 230 418 phone number 0 0 users reported that they have successfully reached Dynasplint Systems by calling +31 455 230 418 phone number Click down if you have unsuccessfully reached Dynasplint Systems by calling +31 455 230 418 phone number 0 0 users reported that they have UNsuccessfully reached Dynasplint Systems by calling +31 455 230 418 phone numberNetherlands
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Dynasplint Systems emailsinfo@dynasplint.com100%Confidence score: 100%Supportbilling@dynasplint.com79%Confidence score: 79%financefeedback@dynasplint.com78%Confidence score: 78%supporthelpingsnfs@dynasplint.com77%Confidence score: 77%jobs@dynasplint.com76%Confidence score: 76%hrinsurance@dynasplint.com75%Confidence score: 75%
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Dynasplint Systems address770 Ritchie Highway, Suite W21, Severna Park, Maryland, 21146, United States
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Dynasplint Systems social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Misleading sale's information.




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