Dynasplint Systems
Reviews and Complaints

Scam company. Your insurance does NOT cover this thing. My Dynasplint rep was insistent that my insurance company did cover the cost. Lies upon lies. As soon as my MD was made aware of the issues he admitted he was talked into trying the device by the reps phony claims.

They are now billing me for 4 times the cost on their blank contract that I allegedly signed by the rep. I did NOT sign a contract.

Everyone I know at this point has been lied to and has nothing to do with these people and this alleged "medical device, " which BTW doesn't work.

Dynasplint has been nothing but a headache! My son NEEDS (has a medical necessity letter from Dr.) finger splints for swan neck deformity which causes him extreme pain in his fingers. The company wouldn’t issue the paperwork necessary for insurance to continue payment in a timely manner. After that was taken care of (by me), now they’re saying I owe them the full amount of all finger splints if I do not send them in today! Dr. And insurance are on board with getting the information and payment, but I am so exhausted from all the harassing phone calls, messages, and texts that I am sending them back and going through a different company. I explore anyone that is thanking about using this company... PLEASE DON’T!

Rep first shows up with device for wrong body part and side of body. Returns with the poorly designed arcaic device. Rep demonstrates with difficulty. Advised that I had a $37.00 above and beyond what was covered by insurance. Ok. Paid, signed an ipad for payment, turned out to be an agreement, which I wasn't permitted to read, that I discovered later stipulated may incur additional charges. Went online to view how to correctly apply device which turned out to not be how the rep applied. Wore as directed, no results, try an additional month, extra $37.00? NO! When I get the invoice I'm charged $155.00. I immediately return device and receive a bill for $395 + the $155.
Called company who refused to admit being totally forthcoming in terms and fees.
I wrote a complaint and mailed the company.
For 1 year they sent the same bill which I returned with the same letter. After 13 bills/letters I agreed to the $155 if they absorbed the $395.
Finally received an agreement.
Advice : Scrutinize all medical bills, question any charge you don't understand or agree with.
I have literally discovered dozens of errors which turned out to be a billing code error on the part of the many hands involved in the processing which I would have paid thousands for had I just accepted the company is always right. Never pay a change that does not make sense.

We were told our knee brace would be $22.50 month. After two months we received a bill of $247.50. They are scam artist... Stay away from them!

I am really happy to hear I am not alone. I too have been harassed by this company for months. To make matters even worse,
my purse was stolen with my finger extension device in it, so I can't even return it. I haven't really used my device in months and my physical therapist had said that I had rented for so many months, that I had really "bought and paid" for it. I am currently being charged $395 each time I met with their sales rep at a coffee shop (she treats) to see how my progress is and taking some measurements.
That's really expensive coffee, if you ask me! Why isn't there some kind of class action lawsuit against these guys?

Be careful of this company and their reps.
They supply a product, come out and fit you and adjust you...then leave.
They do not inform you that the product has to be returned and is a monthly rental.
Which to me is kind of disgusting for a unit used on the body...but..whatever...
Anyway, they told me two different times I didn't have any new product coming then sent me a letter saying to return it or I "may" be charged...
Guess what...I was charged..300.00 plus.
I haven't even used the product since last year..if I had known i would have gladly returned it...
So, be careful out there...cause when you call them, they will not work with you in anyway...they just give you the well you signed the paper...pay up...and with an attitude...
Be careful and be sure to read everything and be sure your rep tells you everything or you could be out big bucks!
Not a good customer service company.

Clearly a scam. However at last word they were trying to re-incorporate under a new name. Some thieves just don't quit.

Same issue. Billing me for around $4, 000.00 For a thing that doesn't work that is supported by their own phony "research."

I am left wondering in this day and age how these people get away with this scam and fraud?

I was told my bill would be $22.50 / month and just received a bill for $247.50 after 2 months! They are a scam and should be but out of business! DON"T USE THEM... Send your stuff back ASAP!

THEY APPROACHED ME WITH THE SAME INFO THAT I HAVE ON CONSUMER COMPLAINTS AGAINST THEM. PROMISING THAT THEY WILL CONTACT INS COMPANY AND GET APPROVAL.

I am dealing with the same problem. Was told it would be covered, then got a bill for $1600.00. And it didn't help with my sons contractures at all...

I used to work for Dynasplint in Severna Park MD, and they are corrupt as hell. DO NOT UNDER ANY CIRCUMSTANCES do business with them. They admit in-house that they defraud both patients and insurance companies, and focus what little training employees get on doing just that. They are a predatory corporation with a useless product that they know full well is useless. They target the uneducated, the elderly, and the infirm, because they know these are vulnerable populations, and they do this very consciously and ruthlessly. They make it clear to new employees that participating in this exploitation - ie, lying to clients and falsifying documents - is the only way to succeed and get positive recognition from the higher-ups. I cannot think of a single non-corrupt or positive aspect of this company or their product.

IM AFRAID TO TELL MY STORY, BUT HERE IT GOES .I WAS INVOLVED IN A MOTORCYCLE ACCIDENT THAT BROKE MY LEG. I HAVE A PROBLEM GETTING FLEXION IN THE LEFT KNEE AND I WAS TOLD BY MY THERAPIST THAT DYNA SPLINT COULD HELP. I GOT THE SPLINT UNDER THE SAME IMPRESSION THAT EVERYONE ELSE DID. THE SALESMAN TOLD ME "YOUR INSURANCE COMPANY IS PAYING 100%.I GOT THE SPLINT JAN.30TH 2014. I HAVE JUST STARTED GETTING PHONE CALLS FROM DYNA SPLINT SAYING "THE INSURANCE COMPANY IS DENYING THE CLAIM BECAUSE OF A LACK OF INFORMATION". I JUST GOT OFF THE PHONE WITH DYNA SPLINT AND NOW THEY WANT ME TO PAY 485.00 FOR THE SPLINT. IM JUST STARTING TO SEE THE ISSUE IM GOING TO HAVE. I HAVE GREAT CREDIT AND IT WOULD BE A HORRIBLE THING TO RUIN IT BY COLLECTION CALLS. IM JUST STARTING SO I WILL KEEP YOU GUYS INFORMED. IS THERE ANYTHING I CAN DO NOW? MY NAME IS PAUL

dynasplint is a fraud... lol..i am so glad they finally got what they deserved.but i for one will not be satisfied until they shut down completely ...they are a disgrace to the medical field

Today I am no longer employed by one of the most unethical and shamefully selfish companies in the medical field, Dynasplint Systems, Inc. After many years of selfless service, our company's owner and proprietor George Hepburn laid off over 500 employees without notice, after bold face lying week after week about the financial status of his corporation, ensuring that "everything was fine". These lies were vomited as recent as last week, even in the wake of a lawsuit that he was found liable and was forced to pay millions to his lenders to which he had also been untruthful. I have personally documented several instances of Medicare fraud where while performing my duties, contracts for splints were processed that were not physically possible for one human body and NUMEROUS other instances of forgery and duplication of billing. These issues were immediately brought to the attention of corporate supervision, Matthew Pettie, and the owner without any action being taken. I and many others, were simply told "it would be taken care of" and these orders were billed to Medicare and other providers as if nothing had happened. Both Matt Pettie and George Hepburn knew of this companies impending downfall as well as the illegal practices being conducted which led it to this state, however, they chose to place their own delusional visions of success over the well being of their company and its employees. While Mr. Hepburn and Mr. Pettie vacationed out of country and left reassuring messages about the state of the business with tropical birds chirping in the background from vacation homes, no thought was given to the consequences of the hundreds of hardworking men and women at Dynasplint. I look forward to the opportunity to finally expose this companies fraudulent and inexcusably arrogant activities to the proper authorities, as I began documenting and copying ever fraudulent transaction that I became aware of several months ago. This is the classic tale of American Greed boys and girls, not the holistic entrepreneurship as Mr. Hepburn and Mr. Pettie would have you believe. Please feel free to use this forum for any inquiries as I (and others) are prepared to do what's right, unlike our former employer.

^^^^ If anyone can help please email me draydray87@yahoo.com thanks!

Again same issues, and again my response is how can in this day and age a scam company like this operate and do business in the hospital where I had surgery?

At this point in time, a year later the hospital blames my DR who they say is basically an independent contractor. My MD says sorry, "I was unaware of how shady and fraudulent they were, I no longer use them."

Meanwhile I'm stuck with their insane fraud scheme and lies.

I have also noticed a huge number of phony claims and reviews on other sites all with fake profiles and "miraculous" claims of efficacy and success, " I GUESS THERE TRULY IS A SUCKER BORN EVERY MINUTE.

I have not dealt with this company but am really surprised. DME companies do the same thing, as do most others. Usually if the company is considered in network with your insurance company they are legally obligated to write off any amount that is higher than what they have signed a contract to charge with the insurance company. If they are considered out of network they are legally allowed to charge whatever they want, charge the insurance company and bill you for the remainder. This to me is not ill practice, this is the way the system works! We have recently done the same thing with my son's w/c for the parts that were not covered by our insurance, as well as his stander. I will do the same thing with any additional equipment that he needs that insurance doesn't cover. Insurance isn't obligated to cover everything 100% but the companies do need to get paid fairly for their services. I will look into this further before I order from them but seems to me this is just normal business practice.

Dynasplint is a scam of a company! They manipulate the insurance system to rip off people who need help but take advantage of them instead. I am looking at putting together a class action suit against their business practices and subsequent insurance fraud. They are in collusion with doctors to ultimately get insurance companies to pay for patients use on this "experimental" device and if they don't get approval, which typically happens, they go after the patient to pay the invoice. This happens after the sales rep assures patients that they have gotten approval to use the device when in fact they haven't. They tell you you have been approved and insurance will pay 100% of the cost, tell you this along with the doctor in the room abd get you to sign the papers when you get fitted
that says you have to pay the cost if the insurance doesn't. Well, insurance never does but they tell you they have gotten approval so after you use the Dynasplint for a few months, the billing rep calls and writes you stating your insurance has declined payment so you have to pay it. This is their business model so beware of this company.

Give me a break...you're not a physician you're a mouth piece for the company...it couldn't be more transparent. Give me a break! No one is asking for something for free. The complaints center around a predatory sales approach that is dishonest, and takes advantage of patients who are at a vulnerable point.

If you want to defend yourself do so...but don't pose as someone you're not...

I am a physician who prescribes Dynasplint on a regular basis. Most insurance covers the splint. But my reason for prescribing the splint is not whether or not insurance covers it but rather what is in the best interest of my patient's recovery. So if I'm understanding you right...you want to receive a therapeutic medical device and basically not pay for it. When was the last time you went to a hotel and asked to stay the night and not give your credit card before you even walked up to your room. Patients are advised of the cost and may choose to either receive the medical device or not. But don't expect any company to simply hand over a medical device to someone who they may or may not receive any reimbursment for. Of course if a patient truly cannot afford the device and urgently needs it, I have had no problem with Dynapslint providing the splint at no cost to the patient.
By the way, I have a few legal questions about a traffic ticket, do you mind spending a couple of hours with me discussing my case...oh and by the way...I may pay you and then again I may not...but you can just write it off, right?

Dynasplint is an evil company.
I'm struggling now for over 3 years to process my claim for Dynasplint extensions with Anthem. Both of them claiming they are not receiving something from the other party (for YEARS - I do not know how it is possible with US robust communication system...)
Besides deceiving tactics of signing you up for their devices, the company representatives are simply RUDE and not even TRYING to show respect for customers. Looks like the only thing they were taught is how to get money out of customers no matter what.
Please, avoid this company by all means. It is amazing how much nerve it cost me!

We are just now finding out we are running into the same issue. Any surgeons out there reading please be very leery of using this company. Their billing/business practices are suspect at best, and honestly the product was hardly used in the first place and not very useful to begin with.

After reviewing the document that I was asked to sign (while I was under heavy narcotics I might add) I am disgusted. This company is quite simply looking to take advantage of people. The sales person never mentions the cost or the limited insurance benefit.

Dynasplint visited my home. My father rented this device for 3 months and returned it due to further damaging his hands. He requires surgery to repair the damage the device did. He returned the device and Dynasplint is billing him retlentlessly for it. I wrote a letter asking for a copy of the contract, and so far 2 years later they still can't produce it but are now chasing us down with a collection agency, and yet are unable to produce the contract. This device is bogus and did signficant damage to my father's hands. Keep far away. Insurance scam too. They said Medicare had approved it and I downloaded the benefit review and Medicare came out and said it was never approved.

My son's rep took one of his dynasplint leg braces. She told me that she would replace the pads on it and return it in 2 weeks. That has been months ago. I've called her and had no response.

I am so sorry your experience at Dynasplint has been so unhappy. Please feel free to contact me if I can do anything to help. Dynasplint cares!
Suzipitts@dynasplint.com