Westborough Spine Center’s earns a 3.0-star rating from 0 reviews and 2 complaints, showing that the majority of patients are somewhat satisfied with treatments.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
This Might Be The Answer For You
I had been having severe sciatica pain for the last year. The pain had gotten so bad that I had trouble walking more than 20 steps before I had to sit down. I had tried other therapies such as PT, chiropractic, steroid injections- but the pain only got worse. I spent hours on the internet trying to find answers. My doctor at the time said I should see a surgeon about the possibility of an operation. This was something I did not want to do.
I came across a procedure that I thought sounded promising called spinal decompression. I went to Dr. Turner's website and read what his clients had to say. They sounded like me.
I then came across this complaint on complaint boards. It sounded strange because the person was going after the company and not the procedure. I wanted the procedure if it could work for me. After some investigation on my part I found that the complaint was actually taken from what a physical therapist said on his blog back in 2007. Like anything today you have to weigh who is writing the negatives.
I decided to do the procedure and am today pain free. I mentioned the posting to Dr. Turner and he said that there is always going to be people out there who have an agenda and he believes people are smart enough to see through them. I'm glad i was.
False Claim
DRX9000 is another trip/trap designed to TAKE ADVANTAGE OF PEOPLE IN DESPERATE PAIN.
Read this and then run, don't walk, the other way:
For those who don't know, the DRX 9000 is a fancy traction table billed by those who treat back pain (mainly chiropractors and in my area a group of DO's) as a spinal "decompression" unit. I initially became suspicious and concerned about the device when I had several back pain patients that were previously treated at the DO's facility. The ALL said that their treatment consisted of daily treatments for 6 weeks of spinal decompression in the DRX 9000, water massage (like you see in malls) and blowing up a balloon. The latter is a whole other subject to post about. The point here is the DAILY treatment for 6 weeks. Regardless if they had simple mechanical LBP, HNP, stenosis, etc, everyone seems to have received the same treatment. The worst part is, in many cases, their insurance companies did not pay for this plan of care.
Now the Tampa Tribune reports the manufacturer, Axiom Worldwide, was raided by FBI agents this morning. Why? The story doesn't say, but Dean Moyer over at Rebuild Your Back states this:
Rumor has it that the allegations leveled against Axiom are:
* Axiom instructs DRX 9000 clinic owners how to defraud insurance companies in the training manuals that come with the machine.
* Axiom provides false advertising materials … in the form of slick infomercials and print advertising … as part of the DRX-9000 package.
* Claims of FDA approval are distorted and misrepresented as a selling point in the commercials. The truth is, the U.S. Food and Drug Administration has never evaluated the machine for safety or effectiveness. As it turns out, the DRX was grandfathered in because it is similar to other traction tables and, therefore, considered an existing medical device.
* The claim by Axiom that their machine is based on NASA research is a total fabrication. NASA has never played a part in the development of the DRX or any other spinal decompression machine.
What can you do? Educate, educate, educate. Don't be afraid to tell people the truth. There is NO literature that shows the DRX 9000 to be more beneficial than standard traction and not much literature that shows traction, in general is helpful. Hopefully the Feds can help put a stop to people using "Dr." to dupe the layperson in to forking over money for treatment that is excessive in number and in no way has been shown to be better than less expensive treatment.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am now 71 and since 2018, I was swimming 3 miles per week and completing 90 pushups every Saturday. Then on Dec 30 2019, the pain in my right thigh was so intense, I had to crawl to the bathroom from my bed - A BIG Ouch!. Went to local clinic, got X-rays, and was diagnosed with bilateral degenerative facet arthropathy at L-4 and L-5. MRI confirmed this and the clinic's doctor recommended epidermal injection. Based on two separate doctors advice against this, I went to Dr. Szajowitz in Carlsbad CA, for 14 treatments on the DRX9000. Also went to an excellent physical therapist in Encinitas, and upon her recommendation, I did specific mild stretching exercises daily. Due to COVID, the pool closed, and I walk for 1.5 - 2 miles every afternoon. Now, 6 months later, I have only mild pain, and would recommend the DRX9000 to others with similar diagnosis of sciatica.
15 years ago I was diagnosed with Degenerative Disc Disorder in my L4-L5. Of course the spinal doctor wanted to cut into me. Now I'm am a 30 year combat medical and EMS veteran. I know something about the body. I was not about to let them cut into my back, or more to the point thru to my back. Interestingly enough my Chiropractor told me about the 1 DRX 9000 machine in AZ at the time. So I went and talked with the DO who had it and did my own research. I did 22 sessions. With a good stretching routine after treatment I can tell you that 1- I have had ZERO back problems sense the treatment and 2- my x-rays every two years continue to show no degeneration of the L4-L5. So from a medical professional and patient point of view this machine works for specific spinal/disc issues and the 20 plus people I have recommended this treatment to have had similar results. Not one has had a bad experience or outcome.
I am writing this as my concern is this. Westborough Spine Center is in business to make $$$$ Money and lots of it.
By preying on the week and stupid or less educated. The Spine Machine does not do what it is promoted to do.
Dr. Paul Turner is a very SAD, excuse for a Doctor. Never reviewed my MRIs or cared about my well being.
I stopped treatment because 1st the machine was not fixing my spine and last time it malfunctioned and where was the doctor when I kept yelling for him. In the other room probably booking his Friday afternoon golf game.
I asked why he took so long to take care of me. His machine was pulling with so much force to was causing more pain than I was in before in my life. Torture of this kind was also used years ago in a device called the "RACK", where they would stretch your arms and legs. Only difference, we called these people Monsters to there face.
This place is bad. I see the good reviews, they are [censor]. This chiropractor is a lazy, money sucking, don't care about you at all waste of space and money. He hides behind his machine. It does not work. Please I beg of you do your homework. Too many doctors out there prey on the weaker and profit $$$$$$. " The Westborough Spine Center, DRX9000, and Dr. Paul Turner are not worth your time & effort. Boris
I have 3 herniated cervical discs with C6-C7 being severe. Three neurosurgeons (1 in Fl and 2 in CA Cedars-Sinai) stating I needed disc fusion (very invasive surgery). I also have 2 herniated discs in my lunar region. I found a wellness center offering DRX decompression and I decided to try once more as I had already gone to chiropractors and physical therapists for my pain. I did 3 sessions/week of the DRX for a month and a half and told once a month to go in for maintenance. I couldn't be happier! The pain, the headaches, the shooting pain down my arm/fingers gone! This guy that posted this article is just upset he lost his clients. I'm not sure if this treats all spine ailments but it works great for herniated discs with narrowing foramens. I'm not sure if it'll last forever but I can at least delay surgery which everyone I've spoken to says to wait as long as possible. They all got had a year-long recovery and not sure it was worth it. Some still have pain and/or numbness in fingers.
I personally had a very serious lower lumbar issue with al my L1-S1 having herniated discs. My worse was 10mm in the S1 position. I can honestly say that my active lifestyle came to an end when I my employer found me on the floor at the office. I was rushed to the ER and give nothing but, a BS pain killer shot as well as a pain killer. However, I was in such pain that the only thing that worked was laying on my back or side, after that incident. That same day my close friend called around to a few chiropractors and found one that he liked. My friend also, had gone through decompression therapy years ago.
Fast forwarding to present, I have a lifetime of free treatments with this doctor while he is in practice. Which I do occasionally use, because I try and be a bit more active. If you opt out to have this treatment, remember, you have to have a lifestyle change. A diet, a light workout, being able to attend therapy, and most important educate yourself. My friend has not had any episodes occur for years. You will have to wear a brace for your back for the majority of time while doing the treatment, but, it's not the end of the world. I rather see the doctor a few times a year for a tune up then, put myself underneath the knife and God forbid have something happen.
I am undergoing treatment of spinal decompression with the DRX9000. Tomorrow with be my tenth treatment. I could barely walk into the Chriopractor's office on the first day and now I am walking pretty good. I snowblower my whole driveway this weekend! Yes, I am still having bum pain, but little leg pain. So I can say that there has been sugnificant improvement with 9 treatments. The total cost of 22 treatments will be 4000.00 with1500 covered by my extended health insurance (Sunlife). YES, if my pain goes away and stays away, the money is well worth the investment. I am retired, but I want my life back too without the dam pain.
After a session of cleaning out kitchen cupboards in the summer of 2013 my back bothered me. Of course I thought from the stooping and bending. But, it got worse and worse until by Fall of 2013 it was agony going through the grocery store, trying to make a simple dinner was agony. It felt like a vise was squeezing my lower back. I had to take small steps to walk, and before I could drive the short distance from work to home I found myself desperately digging for Tylenol in my car. I went to our chiropractor who immediately said sounds like spinal stenosis. I had an MRI prescribed by an MD. Degenerative arthritis of the lower back and the start of spinal stenosis. I was offered epidurals and pain killers. I refused the epidurals but got the RX so I could sort of function better and sleep better.
I went back to our chiropractor, he recommended a series of 10 treatments on the DRX 9000. After 5 I saw much improvement after 8 I felt as if none of the above had ever happened. I added Pilates to my regimen and two years later I am still functioning very well. Once in awhile I get a little tightness after a long day on my feet but I can do my stretching exercises and the next day I can function through my very busy day just fine. M
I have two friends who saw the same chiropractor and used the DRX and 2 years later they are still virtually pain free. You can live a normal life with DRX treatments. Follow up exercises for whatever your condition might be also, play a critical role. I thank God for our chiropractor and the DRX 9000. JK
This machine is the best and here's why: Traction pulling from the cable is to not just stretch your neck back out to normal length given that the spinal discs have shrunk down in size but it actually causes a vacuum to help fill the discs back up with fluid and mass. This machine does it slowly even though I wish to speed up the process but there is a lawsuit factor there, so the machine takes time and does it gently. The other thing that you can not copy as if you attempt to build such a device at home with weights is that the angle of the cable pull target the exact few discs that are the worst off. This machine is the best of all Chiro machines, that is why it made it without all the legal processes etc. Take advantage of people in pain? It's incredible how this anti-chiro campaign still exists like it did badly 13 years ago where Medicare would throw the bills in the round file along with Blue Cross in Redbluff. They are not "concerned" for anyone but their own wealth. They have their minds already made up out to prove what they want to already believe? No instead they know very well that it is them who is preposterous pretending to be concerned about you
A series of lumbar MRI images over a four year period shows my spine is better today than it was years ago. That said, I'm getting older and back still requires periodic shots, opiates and weekly therapy/DRX treatment. Truth is biggest cure is relieving daily stress. Next in my view is the MRI films show how important the machine has been in my ability to function. Two years ago, i needed a cane and was forced to go out on short-term disability. Today, i get up at 4 am, usually walk to the train, take the train for an hour followed by two subways. After work, i reverse the commute except my wife usually picks me up at the local station. I know I couldn't do it five days a week if it wasn't for the DRX. Just make sure there's trust with the doctor as it gets expensive.
I have been using the treatment for seven years now. We have saved hundreds of patients from opoids, injections, second and first back surgeries. Opioid addiction now kills more people than car accidents and sucide combined. The FBI has now labeled it an epidemic. The procedure flat out works! You should see benefits in your first 10 visits. If not then go do the most dangerous procedures such as injections and being put to sleep for your "elective surgery".
I have never met a surgeon worth his salt that pushed for elective low back surgery. I have never met a chiropractor or PT that did not know when a surgeon was absolutely necessary. Don't be fooled by the FBI raid. I live near Quanico Virginia and have helped several agents avoid all of the above. To find a good doc make sure he has connections with good nerosurgeons and performs PT as well. Sometimes a team approach is necessary. The only way we save healthcare is to work together to avoid all of the drugs and overuse of profitable dangerous surgeries this country uses. America comprises 5% of the words population yet consumes 90% of the words narcotics. Many PCPs are waking up and good pain management doctors are working hard to find less addictive or non-addictive topical creams. We are working together everyday to help patients from addiction and the cascade effect that low back surgery creates.
Yours in health,
Andrew Reno DC, CCIC
Overview of Westborough Spine Center complaint handling
-
Westborough Spine Center Contacts
-
Westborough Spine Center phone numbers+1 (508) 898-0144+1 (508) 898-0144Click up if you have successfully reached Westborough Spine Center by calling +1 (508) 898-0144 phone number 0 0 users reported that they have successfully reached Westborough Spine Center by calling +1 (508) 898-0144 phone number Click down if you have unsuccessfully reached Westborough Spine Center by calling +1 (508) 898-0144 phone number 0 0 users reported that they have UNsuccessfully reached Westborough Spine Center by calling +1 (508) 898-0144 phone number
-
Westborough Spine Center address57 East Main Street- Suite 139, Westborough, Massachusetts, MA 01581, United States
-
Westborough Spine Center social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Recent comments about Westborough Spine Center company
False Claim



Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.