D.W. Quail Golf / Poor product, Ridiculous Return Policy
I purchased the item "the key" from all golf training aids .com. aka D.W Quail Golf. The item was advertised improperly thus leading to my need to return it. My issue is with the return policy. 10% restocking fee and original freight charge plus return shipping cost. Due to this ridiculous policy I have decided to keep "the key" as a reminder to stay clear of this internet business. I sent an e-mail to this company registering my complaint & my desire to post a negative review. I received a voice-mail from someone at the company informing me that they do not send items out "just to be looked at" and that my negative review would be considered "blackmail" .
My position is this; paying return shipment is customary. Paying a restocking fee & original shipment cost is over the top.
With regard to the item "the key". My dsappointment is that the item is advertised as it can be worn on the wrist while hitting golf balls. The problem is the brace portion of the device extends well into the palm area of the hand thus interfering too much with the grip. Given the response from this company I would advise caution.