DVDDonkey.com review: Party of five dvd box set 176

No product sent by DVD Donkey and not able to contact them. The word Donkey should have been a warning. What an a*s. Well done DVD donkey - you won this time.

Ordered DVD series on line. Money taken next day ( £89.48). No confirmation of order by e-mail within 48 hours as promised. No dvds as yet, nearly a month later. No reply to e-mails or 'live-chat. I fear it is a con, so beware.

My credit card was charged $140.98 for this on Oct. 10. My conformation email said I would get it in 12-14 days, and I'm still waiting.

My sister order the Everwood DVD Collection about 4 weeks ago - the company took out more than the sale amount out of her credit card and no product has been delivered. No address or phone number to contact. THIS IS DEFINITELY A SCAM SITE. STAY AWAY FROM DONKEY.COM

I paid for a product and tried contacting in regards as to when I can expect the product and have absolutely heard nothing from them after several attempts. Is there anything I can do?

I ordered a set of DVDs from this company on September 29th and they charged my credit card on October 2,2007. I finally was able to get through to them and they said that my DVDs were on back order. Now I see that I cannot get on their website, so I guess they shut down. I am now scammed out of $120.58. Any ideas on how to get my money back?

I ordered DVD set on September 29, 2007 and they charged my credit card on October 2, 2007. I have written numerous e-mails and called their phone number and they do not answer any of them. I am at a loss of what to do. they have scammed me out of $120.58 which to me and many other people is a lot of money. Any help I can get would be appreciated.

This website is a fraud but of course I didn't know that. I ordered a dvd collection and now they have my information. Can someone help me? I don't know what to do. They have my check card account number. Please if someone would contact me to advise me.

Phone# [protected]
Thank You
Karla Crouse

I have ordered from dvddonkey.com and I think they are originally another website that tried to debit my card without sending goods. Be very wary. I have them under investigation as well now.

I ordered a set of dvd's they debited my account but did not send the products

I ordered a 12-dvd set (hawaii five-o) from dvddonkey.com on 12/10/07 and as of 02/18/08 still have not received my order. Their toll free # (1-877-7-tv-show) is ALWAYS ''temporarily unavailable". I have e-mailed the company several times and have received a vague e-mail about the order already shipped out (the tracking # provided by the company was not found by Canada Post office). several recent e-mails have gone unanswered, and I have notified my bank of intent to dispute this purchase. I am also willing to follow-up with The canada post office, FTC (federal Trade Commission) and other agencies necessary to investigate this company and receive a full refund (or the dvd's ordered) from them.

On 12/21/2007 I ordered a CD Set -Matt Helm Lounge Set with a Credit Card... On 12/29/07 I received an e-mail at my home confirming the order and that it would be shipped in 10 to 14 days... Two weeks later I called and they told me that the order would ship that Friday 1/18/08. Todate I have not received the order which is Ord.# 189700, a phone call from anybody and I have left numerous messages, with no results. I have contacted the Credit Card company and I will be making contact with them again to cancel the charges.

Any help in this matter would be greatly appreciated!

They took my order and charged my credit card but never sent my DVD'S. It was to the tune of $117. They never answer the phone number or emails. The same format and phone number is used with tvaddicts.tv. They probably have several others as well. I am doing a charge back and told my credit card company to remove the charge.

I ordered the complete series of Leave it to from dvddonkey.com for my mother for Christmas. It cost incl Iuding shipping was 127 dollars. I ordered it on December 8th 2007. The site said I would receive a confirmation email within 48hrs. I received no conformation email until December 26th. This email said I would receive a priority mail tracking number in my email within 48hrs. It is January 21st 2007 today and I have received no further confirmation. Nearly 2 months after I placed my order. I have called their line several times and left numerous angry emails. although their site promises they will respond within 48hrs they have never answered my emails or phone messages. Now through this site I have found that they are a scam. I am calling my Credit Card company immediately to dispute the charges. I have been shopping online for over five years and have never had any problems. From now on I will not shop at any site that is not well known such as Amazon or Ebay. Unfortunately these scams ruin it for other small online businesses who will suffer in sales because of them.

DO NOT ORDER FROM DVDDONKEY.COM!

Just like all the other complaints - I ordered a set of DVDs, the company charged my credit card and I never got the product. They will not answer e-mails, and only give the option of leaving a voicemail to their customer service number.

I ordered Emergency TV series DVD for $126.68. My credit card was billed $133.82. I never received the DVD's. Telephone calls are never answered, you are prompted to leave a message and they never call back. They did e-mail me a tracking number from Canada Post. But when you go on-line to Canada Post, enter the tracking number, the message comes back that this is not a valid tracking number.

Unfortunately, I ordered 5 sets of DVD's from DVDDonkey.com. I have bought and sold over 300 items online over 10 years and NEVER had a problem. At this point, I am aware that I have been scammed and regret not doing a search of the company before making a purchase. I have reported DVD... to the following investigative organizations and agencies:

The National Consumer Complaint Center
The Better Business Bureau
CyberCops
The National Consumers League
The National Fraud Information Center

I have confirmed that the owner of DVDDonkey/TVaddicts is:
Michmen, Jim tvaddicts@gmail.com 1
2021 SW 174th Street Miami, FL [protected]
US +1.[protected]

The organization name is actually:
Prolexic Technologies
1930 Harrison Street
Hollywood, FL 33020

The DNS server is NS1.PROLEXIC.NET and their IP Address is: 72.52.6.89. If others can assist in further tracking the origins of the company, please let me know. I am planning to file small claims in Dade County. Their internet server is Tucows in Canada. I have reported concerns to them as well.

In 37 years, this is the first time that I have been ripped off and I am furious. I intend to use significant time and energy to pursue this costly matter. Thank you for the assistance of other victims.

This is an overseas criminal organization (probably located somewhere in East Asia) that, once they have your basic information, will pursue any possibility of further theft. They are extremely computer savvy, intelligent, & have done their homework, & are well aware of the inner workings of American society, & our country's financial technicalities for individuals. Likely, there is someone who lives here in the US who is coaching them on how much they can get away with without drawing police attention to them.

Personally, I ordered 2 sets of DVDs from them over 2 months ago & they have sent nothing & now, expect nothing.

Today, I received a phone call from them whereas they pretended to be a rep from Social Security & wanted certain financial information from me (obviously so they could access my bank account electronically.)

For those who have tried to do business with them, be very careful & alert. They will use elaborate techniques to obtain further info from you in order to pursue further theft from you.

This Complaint Board does not post all complaints about dvddonkey.com for some reason. I know this because they have not posted my complaint.

I suspect there are a great many more complaints about this outfit than are allowed to be posted here.

same thing happened to me :(

These people are in Canada. How do you make contact other than the internet. Their Customer service number is bogest and I can't find an address for them. My husband and I have an internet business and we had to supply a real address with a phone number. We had an order that did not reach our customer and they were able to contact us by phone and mail. We returned their money and we found the order and made contact to see if the customer still wanted the product, which they did. It's not hard to be honest and helpful. I can't understand why some people do this. I received the Perry Mason video. They look as though the person went to sleep at the control. My 12yr old grandson makes great copies of programs for me. From now on I will check out a company before I use them. If they are not BBB I won't use them. Don't be fooled by a pretty package. That goes for the two legged ones too.

They have'nt won yet im taking this to court, if i succeed i shall post details of how to claim back your monies from dvd donke, and if u succeed dont for get to sue them for emotional distress, phone calls, other charge's (internet) etc .and most of all the heartache they have caused you.

I too have fallen victim to these deceitful people and will complain to both my and the US governments. Is there anyway we can distribute warnings more widely!

Please help me! I bought i DVD series for my mum from the website using her credit card. I have recieved no reply from them, i cant contact them.I am so scared that my mothers credit card is going to be charged, i dont think it has yet. What should I do? who should i contact? who do I report to? how do I make sure they dont charge her credit card?

Please i would be so grateful for some feedback.

What a scam. Ordered a DVD package as a Christmas gift for my mom & received nothing. Lost $100 which I could not afford. Buyer Beware

I placed an order with DVDDonkey on 12/24/07. They immediately debited my account $95.00. I was receiving e-mails from them on a regular basis stating that my order was still a "back order" and if I wanted to cancel my order and receive a refund, to e-mail them. I did request my order be canceled and my money be refunded but received no response. I contacted them numerous times by e-mail and phone with no response. Today I tried to call them again and the number is not active. I kept receiving e-mails from a Canada post saying that my order was shipped and received by me. To this date, I have not received my order. It has been almost 4 months! I guess I too am a victim of their scam.

They are ordinary thieves. Really I don't understand they still exist!

Good Morning,

Is there any help out there for me? Is the US POSTAL SERVICE any help?

This is what I have been dealing with, is anything being done about this rip off scam?
I have been taken for $ 95.32. Below is what I have written, and the responses I have received from, www.dvddonkey.com.
Do you know where the company is located/Info?
Thank you for listening,
Henry

This is what I just sent this morning. 3/19/08

GOOD MORNING RIP OFF COMPANY
You have not answered my emails, and you never answer your phones, Now when calling your phone number, is says your phone if temporary out of order.
This is getting to look more and more like a rip off. SINCE NOVERBER of 2007, give me a break. Sending me 7 emails telling me that the item is on back order since November. Sent me an email telling me my money has been refunded, JOKE! Telling me that my emails have been sent to management. What a joke! I guess the joke is on me.
It is people like YOU, is why people like me get ripped off and not wanting to trust online dealings any more.
Now I know why Your Company represents the Donkey, because your customers are [censored] for doing business with YOU!
WHERE IS MY MONEY?
I am now turning this over to the US POSTAL SERVICE. Fraud!
Picking the forms today to start the process. You probably will not do anything today, and probably have rip off many other good people, and have stolen many millions of dollars. May be you have spent it all, but now I am looking forward to see you in prison!
GOOD LUCK!

Sent 3/5/08

Dear Henry,

Ref. order ID no. 180827

We already forward your e-mail to the management for them to take appropriate action regarding your concerns.

We apologize for this inconvenience.

Sincerely yours,

Belle G.
Customer Support Team

----------------
Regarding
----------------

Sent 3/3/08

WHERE IS MY
MONEY/REFUND?!

Below is what I received form you, and the order was made 11/07, and I still have not received my money!

Sent 2/28/08

hi
I have just contacted my bank, and you have not refunded my $95.32.
What do I have to do to get my money back?
Henry

Sent 2/22/08

Thanks for getting back to me, however I have not seen any return of $95.32 to my account.
If you just recently return my money - on which date do you do this? Maybe you need to do the return again?
Henry

SENT 2/17/08

Dear Henry,

Unfortunately your order has been refunded due to the fact it was out of stock for a longer then anticipated wait time. We do apologize for this inconvenience; however your item should be back in stock very shortly. If you would still like to receive this item simply click on the link below and place another order. We will only charge you once the item comes in stock and is ready to be shipped in the following days. We would now like to take the time to thank you once again for your understanding and patience with this matter.

www.tvaddicts.tv

Please do not hesitate to contact us for further question and comment at Toll Free 1-877-7TV-SHOW, you can e-mail us at orders@tvaddicts.tv or click and chat with our Live Support Service Agent on-line.

Sincerely,

Luz E
Customer Support Team

----------------
Regarding
----------------

Sent 2/9/08

SO, WHEN WILL I RECIEVE MY ORDER?
I HAVE TRIED TO CALL MANY DIFFERENT TIMES, AND THERE IS NO ONE THERE OR YOUR LINE IS OUT OF ORDER!
WHAT IS A PERSON TO DO WHEN THEY FEEL THEY JUST GOT RIPPED OFF!
IF YOU DON'T HAVE AN ANSWER FOR ME, THEN JUST REFUND MY MONEY?!
THE ORDER WAS MADE IN NOVEMBER 2007!

HENRY

I sent this above email out 2/9/08 and have not received an answer. NOW JUST REFUND MY MONEY!
HENRY
IF I DON'T GET AN ANSWER FROM THIS EMAIL, I WILL TURN THIS MATTER OVER TO THE US POSTAL SERVICE - TO GET AN ANSWER!

Order #: 180827
Order Date: [protected]:33:19
Products:
ITEM: 1X Dean Martin Celebrity Roasts Collectors Edition 15 DVD Set USD$ 68.99
Shipping:
USD$ 19.19
Price:
USD$ 95.32

SENT 12/27/07, 12/27/08, 1/10/08, 1/13/08, 1/16/08, 1/19/08, 1/23/08
Dear henry,
Your order is currently in back order, it is our top priority to ship it to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to request a refund and cancel your order, you can also reply to this email or call our customer service line.
Cancel and Refund My Order
Order Info
Order #: 180827
Order Date: [protected]:33:19
Products Backordered: Dean Martin Celebrity Roasts Collectors Edition 15 DVD Set,
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-877-7-TV-SHOW or email us at orders@DVDDonkey.com

My order #165794 was placed 11/23/07 and arrived 12/23/07 - missing disc #13 of 14 of the China Beach television series. I contacted DVD Donkey and several days later received an email stating that I should expect a new set. Never having received it, I again contacted you - to no avail. I consider $ 80 a fair price to pay for a gift, only to be embarrassed when it is not complete. Can anyone help and/or advise as to the next step?

Sounded to good to be true so last November instead of ordering near $500 worth of product from them I instead did some investigative work and discovered they were LIARS! Thank God I listened to that small voice. It's truly a shame to cheat hard working people especially around Christmas time. One post stated that this ### was brought down. I truly hope so. I hope they shoot them right between the eyes (I really mean it!). Just remember if something sounds to good to be true it usually isn't. Always double-check before ordering anything from the internet. Amazon.com and Ebay are great!

I orderd DVDs in Decemeber, nothing has been shipped yet.

i bought dvds from them back in dec07 and never recieved them i got hold off them to cancel my order and was told i will get my money back in 5 to 7 days which iam still waiting for iam only on short money and i can not afford to loose that kind off money either

I had order a dvd tv series set for a customer of mind in december and we still have not recieved the order then they send me emails saying that the order is on back order the recent email said that the should recieve the order in 5-7 buiness days and that they will send it immidiately when they recieve it still have not recieved it.
Tried to call them and the phone number that i have is temporarily out of service try again later. What do i do to resolve this... did anyone get there money back?

I have experienced the same thing... ordered items, my credit card was billed and I never received items. I have contacted my credit card company, but I am stunned to see all these complaints and this company still is allowed to have a Web site!

Wish I had found this sight sooner. Everyone says the same thing I went through. Warning to everyone. Don''t order from this outfit!

Wish I had found this site sooner. Everyone says the same thing I went through. Warning to everyone. Don''t order from this outfit!

To Whom It May Concern:

I Ricky and Nicole Dawes is very piss off with this company DVDDonkey TV/TV Addicts at this moment.
I purchase the Bionic Six the Complete Animated Series on DVD CD and my order number is 190846 on 12/24/2007 for 165.92.
I only recieve seven DVD CD in stead of eight DVD CD. The packages came on 1/18/08 but there is a problem with the Bionic Six DVD CD at this time.
There is only five DVD CD with the Bionic Six and the other two is call Gatchaman Series that I didn't order.
So I am missing three Bionic Six DVD CD at this moment.
I ask for my money back and that didn't happen. I email this company three time. I call this company four time with no resolve. I purchase the Bionic Six on 12/24/07 and it is now going on the month of march. I want all my money refund back on my credit card the whole 165.92 dollars and you paid for the shipping of your false crooked product from my home to your company.

I also order the whole 9 seasons of Columbo and the same thing has happened to me that I am reading about in the complaints. Exactly the same with one exception. I believe this company is in another country because I was charged a 1 dollar foreign transaction fee boy my bank which tells me it is not in the US. They go by DVD Donkey, DVD avenue, DVD TV Addicts, And on my bank statement that my bank gave me it said DVD Box, also with a phone number that did not work along with the rest. So I a sure they are using many other names. I hope they get them and put them away for good. Thank You.

I too have ordered a set of dvd''s from this so called dvd donkey & yes I haven't recieved anything as yet & has been over 2 months ,they are quick to email you & say they are on back order and should be there soon, likely story. Now shouldn't someone out there with the authority be able to close this scam down ? Has anyone ever recieved what they have ordered off these clowns ,where are the people who are meant to look after consumers and with the technology we have these days be able to block anyone from letting these clowns even getting our credit card numbers

I ALSO PAID THE ### $116.46 FOR XMAS GIFT SET OF SANFORD & SON FOR MY 75YR OLD DAD BACK IN NOV '07 THAT HAS NEVER REACHED - I AM SO FUMIMG MAD I COULD COMMIT ANA SSAULT CRIME AND GLADLLY DO JAIL TIME IN AFRICA OR SOUTH AMERICA FOR IT!