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Dubai First / credit card - late payment fees

Dubai, United Arab Emirates
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I have started using my credit card of Dubai First from May 2017 and have not received any statement from Dubai First until August 10.

In between that, I have made payment of the outstanding on July 10 in good faith without getting the statement.

when I make a complaint about the same on August 10 they have debited 250 AED late payment fees already and on a complaint, they told me you have to pay the late fees then only they will reverse the fees. In good faith, I paid the late fees and when I see the online statement they have charged late fees again and on asking that they said that it is the late fees of the previous month.

Ku
Aug 20, 2017

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