DUnew iphone package

I bough new iphone 7+ from Dubai Mall cause they failed to do online ( they sent me a contract to sign with missing pages, how professional. They did not even reply when I ask the other pages.

Then I went to a shop got the phone+ package. I asked the lady to cancel my current package ( pretty logical) and she verbally confirmed. I only realized she did not when I receive my bill and had to pay extra. They said I have to go to shop and talk to manager ( who was not there) Their customer service is useless. They guy who called me did not even know what I complained about ( he thought It was about 3 years all payments back! Now they just tell If you want your complaint to be solved do yourself or thanks for the extra money you never needed to use

May 10, 2017

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