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DU / home internet & tv services

1 United Arab Emirates Review updated:

I am a new du customer and taken the du home package which includes home tv, internet & telephone line. I got the connection without a new router & wavo tv package and since last 2 weeks even after various follow-ups & reminders, no action was taken and till date there is no timeline when services will be delivered. I made numerous calls to customer service & by e-mails but it seems nobody cares. It is deceiving when you promise something in the contract you have to deliver, if not the customer should be compensated. I even want to cancel my contract but du is charging 1 year fees for that, whereas the breach is from du side. Even the internet connection is not good, range is very bad & signal strength is fluctuating & very slow. My consumer number is 1.[protected], I would be more than happy if you can cancel my connection without any charges as I am totally dissatisfied with du services and it is only 2 weeks I took this connection.

Aj
Feb 14, 2019
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