My complaint is self explanitory. In the wake of massive bailouts and credit problems I thought banks would appreciate their paying customers A LOT more. Here a copy of the corrospondence:
I appreciate your prompt response. Apparently the extra $10.00 charge being used for customer relations and I am sure THAT is also in line with industry standards.
Please be assured, as per my original comment, that I am giving formal notice that this account IS to be cancelled immediately, November 11, 2008.
Also I will NEVER shop at Dress Barn again. Please be assured that anyone who asks me about Dress Barn will receive an unfavorable rating.
This correspondence will be forwarded to Dress Barn customer relations management so that they can evaluate how World Financial Network National Bank reveres their customers with simple mediocrity. You will also be able to find a copy of this interaction at https://www.complaintsboard.com/new_complaint/
and any other consumer website. If enough of your customers "Walk Away" maybe you will feel somewhat remorseful as you close your doors for the last time!
From: Dress Barn Card [mailto:firstname.lastname@example.org]
Sent: Tuesday, November 11, 2008 8:52 AM
Subject: re:LATE FEES OR FINANCE CHARGES
Thank you for your recent inquiry to our Sales and Services Department.
World Financial Network National Bank issues Dress Barn accounts and
responds to all credit related inquiries.
We understand your concern regarding the recent changes we've made with
online payment fees. We have imposed the online payment fee to ensure
that we are in line with the current industry standards. Please be
assured that the $10.00 fee only applies to the "Pay Today" option. To
avoid paying a processing fee, please select the "Next Day" option when
submitting your payment.
We hope this information is helpful. For the security of your account
information, we ask if there are any follow up questions you have
related to this concern, that you submit them by logging into your
account and utilizing the ?Contact Us? link.
Internet Contact Sales and Services
World Financial Network National Bank
Original Message Follows:
LATE FEES OR FINANCE CHARGES
I have had this account for some time. I have always paid this account
online and on the due date. Reciently you have implimented a $10.00
processing fee on you customers who decide to pay online ON THE DUE
DATE!! This is an OUTRAGIOUS charge and completely unjust.
If I go into a Dress Barn and pay my account in the store, there is a
longer wait for processing and employee time is used. I am certin that
with this perspective, it is a matter of time before you charge your
customers for that.
With intrest rates at their lowest, I am still paying almost 23%, now
you have figured out a new way to gouge your customers.
If this practice continues, I will cancel my overrated Dress Barn
account and take my business elsewhere.
TRUELY AGGITATED, Laura DiRosa