Club L
reviews and complaints

It won’t take more than a few seconds via a Google search to see the number of dissatisfied customers who have posted about this company sending out marked clothing and then blaming the recipient. It is impossible to prove it was marked when opening unless we took every parcel we receive and open it on camera!

The items were not even tried on, as I tried a dress on prior to taking said outfit out of the bag and that was exactly what I wanted. Very disappointed now that I chose to keep the item because after the way I have been treated I would rather not have purchased anything from them.

I have asked numerous questions, to which they will not answer, all they state is their staff are trained!

This is by far the most awful company I have ever dealt with. They sent ‘said outfit’ back thrown in a postal bag, rolled up in a ball.

The item was a chiffon material and pale pink/nude in colour. Both top and bottom had huge tags on them! How I could have worn them with tags on is something I have asked numerous times because there is no way of hiding them or disgusting them! The tags are perfect, not bent or marked like they would be if they had been manipulated under clothing or something. The dress smells like a factory,the top clearly hasn’t even been put on, this can be seen by the way it sat when it was out of the bag.

The items were not very expensive, I am more than capable of affording them, however this is down to principle as this company try to steal from people who, in good faith, purchase items from them, need to return them (within the returns policy requirements) and then face the company defacing the items to say they cannot be returned and refusing a refund.

What a terrible business model and a dreadful customer service department.

I will be making sure we spend our hard earned money with a company that has the right ethics, morals and standards

I was so excited to wear my new dress from Club L, but unfortunately, I had to wait for my shoes to arrive before trying it on. It wasn't until the 13th day that I noticed a problem with the dress - there was a big tear on the side at the bottom. I was really disappointed and frustrated, especially since I had spent ?150.00 on it.

I tried to contact Club L's customer service, but they were completely unresponsive. It took them weeks to even acknowledge my query, and by that point, I was already feeling pretty stressed and unhappy. I couldn't believe that they were so ignorant to my emails and concerns.

In the end, I was left with a faulty dress and a lot of wasted money. I definitely won't be buying from Club L again, and I'm even considering taking them to small court claims to try and get some compensation for the emotional and financial damage they caused me.

Overall, I would definitely advise against shopping at Club L. Their customer service is terrible, and their products are clearly not up to scratch. Save yourself the stress and disappointment and shop elsewhere!

So, I was looking for a black dress for my holiday and I stumbled upon Club L. I ordered a dress with next day delivery, but when I received it, it was too tight and I couldn't even wear it. So, I decided to return it the same day. However, I didn't receive any response or acknowledgment for at least 3 weeks. I was really disappointed with their service.

After waiting for so long, I decided to contact their complaints department. But to my surprise, they declined my refund. They said that the dress was received in poor condition and had already been worn. I was shocked! I had only tried it on once and that too for a few minutes. I couldn't believe that they were accusing me of wearing the dress and returning it.

To make matters worse, they also told me that I had to pay 4.99 if I wanted the dress delivered back to me. I was so angry and frustrated with their unprofessional behavior. I couldn't believe that they were treating their customers like this.

I decided to check their reviews online and to my horror, I found out that I wasn't the only one who had gone through this. Many other customers had also complained about their poor service and unprofessional behavior. I felt cheated and scammed.

In conclusion, I would never recommend Club L to anyone. They are the biggest scam ever and their service is terrible. If you want to save yourself from the hassle and frustration, then stay away from Club L.

I gotta tell ya, I had a real bad time with Club L. I tried to return some stuff that just didn't look like the pictures, and they straight up refused to take one of the items back. I mean, come on, they were all brand spankin' new! And then when I tried to talk to customer service, this lady named Abbey was just the worst. She was so rude and unprofessional, it was like she didn't even care about my problem. I really think they just made up some excuse to keep my money. I've never had such a terrible experience with a company before. Stay away from Club L, they'll rob ya blind!

I gotta say, I was pretty disappointed with my purchase from Club L. The dress I got looked nothing like the picture on their website - it was a total fake! Luckily, I was able to get my money back after waiting for two whole weeks. But get this - they didn't even refund me the ?10.50 I paid for shipping to return the dress! What a ripoff.

Honestly, this whole experience was a real eye-opener for me. I used to think that the more expensive something was, the better it would be. But now I know that's not always the case. Sometimes you're better off going for the cheaper option.

All in all, I wouldn't recommend shopping at Club L. They really let me down with this purchase. I wish I could show you guys some pictures of what I was expecting versus what I actually got, but apparently they need to be 300x300 pixels or something? I don't know how to do that, sorry.

Anyway, thanks for reading my review. I hope it helps you make a more informed decision about where to shop.

I recently had an experience with Club L and I have to say, it was not a good one. I ordered a blazer from them and when it arrived, I tried it on but it just wasn't what I was looking for. So, I decided to return it. I paid for the shipping to send it back to them and thought that was the end of it.

However, I was shocked when I received an email from Club L saying that the blazer was damaged and worn. I couldn't believe it! I had only tried it on once and there was no way it was damaged or worn. I asked them to provide evidence of the damage and wear, but they couldn't give me any specifics. They just kept repeating their baseless claims.

To make matters worse, they refused to give me a refund. I was so frustrated and angry. This was my first time ordering from Club L and it will definitely be my last. I feel like I was scammed and taken advantage of.

I just want to warn others to be careful when ordering from Club L. If you buy something and decide to return it, you may not get your money back. It's a shame because they have some really cute clothes on their website, but I can't support a company that treats their customers this way.

I gotta say, my experience with Club L has been a total disaster! I mean, their customer service is just plain ridiculous! I only ordered from them again because I actually liked the jumpsuit I got for my gender reveal. But then I ordered this dress and it was way too small! I've been trying to get in touch with them for two weeks now and nobody has responded to me! And get this, I even paid $20 to return the dress, but still no response! They even said they owe me $70 when I started the refund process online, but I paid $104! What's up with that? Nobody has gotten back to me about that either. Honestly, I just want my money back at this point. This is for my baby shower and I was really hoping I could shop with them, but never again! If you're not sure what size to order, don't even bother because it's just a big hassle and you're stuck returning the item. Unless you have all the time and money in the world to waste! It's all about the customer service, man. At least let me know what's going on! Did you get my item? Can you send me an email or something? Come on, Club L, step up your game!

I gotta say, I'm not too impressed with Club L. I mean, if I could give them a negative review, I totally would! I really wish I had read the reviews before I went ahead and bought some dresses from them. I mean, I ordered three dresses for a wedding, but when they arrived, I didn't like the colors of two of them, so I didn't even bother trying them on.

So, I decided to return the dresses, but when I got my refund, I only got money back for one of the dresses, not two. I was pretty confused, so I reached out to their customer service team to find out what was going on. They told me that one of the dresses had either been worn or had the tag removed, which was totally not true! I mean, when I got the dress back, the tag was still on it and it hadn't been worn at all. In fact, the tag looked like it had been faded for a while, which is definitely not my fault if they're selling clothes with bad tags!

I've been going back and forth with their customer service team for a while now, but they're still refusing to give me a refund for the dress that I returned. It's pretty frustrating, especially since it's the most expensive dress that I returned. I have a feeling that they're doing this to a lot of other people too, which is just not cool.

Honestly, I would recommend staying away from Club L. They're just not worth the hassle. It's pretty clear that they're not interested in treating their customers fairly, and that's just not okay. So, if you're looking for a reliable and trustworthy company to buy clothes from, I would definitely look elsewhere.

I gotta say, I'm pretty disappointed with Club L. I ordered a black maxi maternity dress for my father-in-law's party, and while the dress itself was pretty nice, it was just way too tight around the tummy area. So I returned it within a few days, thinking it would be no big deal.

But then I got an email from the company saying I wasn't getting a refund because the tag was removed, it was in a worn condition, and it had a strong smell of perfume. None of which was true, mind you. I mean, sure, I might have been wearing perfume when I tried it on, but it certainly didn't have a strong smell of it. And I definitely didn't wear it out or anything. I explained all this to them, but they just kept backtracking and changing their story.

Finally, they said a manager had looked into it and now not only did it smell of perfume, but it was also in a worn condition. Which is just ridiculous. I mean, I literally tried the dress on for like five minutes. And now they're refusing to give me a refund and asking me to pay more to get the dress back. It's not even about the money, really (although that's definitely not great, especially for a new mom). It's just the principle of the thing. I didn't wear the dress, and they're acting like I did.

And apparently I'm not the only one this has happened to recently, judging by the other comments I've seen. So yeah, I'm pretty sure this company is a total scam. I definitely won't be using them again.

I recently bought a dress from Club L for a fancy summer event. Like many others, I ordered two dresses with the intention of returning one that didn't fit or didn't look good on me. The dresses were both floor-length and white, with one of them having feathers. They cost nearly $200 each, but unfortunately, the quality of the dresses was not as good as I had hoped.

The material was much cheaper and thinner than what was shown in the pictures. In fact, one of the dresses was so thin that it looked like it was made from tablecloth material. After trying them on once, I immediately put the one that didn't fit well into the return bag. There was no damage, no tags cut, and nothing wrong with it.

However, when I paid to ship it back, I received a notification weeks later that it was being shipped back to me and that I would have to pay additional shipping to send it back again. To make matters worse, they said that there would be no refund. I was devastated because I had returned the dress in perfect condition and had only tried it on once. I tried to explain this to them and asked for clarification, but they remained firm and said that there was damage and a stain that could have been caused by someone mishandling the item.

I was so upset that I could have cried. I have never experienced such terrible customer service before, and I felt like I had been duped by the poor quality of the material. In the end, I decided to purchase a white gown from Fashion Nova for only $40, and the quality was much better than the Club L dress. It was heavier, stronger, and looked much more expensive.

I would advise anyone to avoid this store like the plague. They will make up reasons to steal hundreds of dollars from you, and the quality of their products is not worth the price.

So, I bought a dress from Club L for my friend's wedding. When it arrived, I tried it on and it didn't fit me well, so I returned it within the given time frame. Two weeks later, I received an email from Royal Mail saying that my Club L package was being delivered, but I hadn't ordered anything. To my surprise, it was the same dress that I had already returned in perfect condition with all the labels and ribbon attached.

I immediately contacted Club L through email, but they didn't reply. I tried again, but still no response. So, I messaged them on social media and finally got a reply to my email with a screenshot of an email from Abbey saying that they had already emailed me. However, I searched all my emails and couldn't find any such email. At first, they said that the dress was returned to me due to its condition, but I pushed back with photos showing that it was in perfect condition. Then, they said that it was returned because it looked like it had been worn. I replied to this saying that it was impossible to wear it as it had a black ribbon all the way around the dress and tags still attached.

I asked for contact details of a senior manager or complaints department, but they refused to give it to me. Instead, I received an email from a 'Club L team leader' saying that it was returned due to it smelling like it had been worn. I checked the smell of the dress and it didn't smell at all. Moreover, it was insulting to hear such an excuse. They then said that it was damaged, which was another excuse for not refunding my money.

I asked for a complaints contact and senior manager contact four times, but they still refused to give it to me. It seems like Club L is scamming its customers and refusing refunds to perfectly returned items. I think their refund inspector and customer service team need some additional training. After reading other reviews, it appears that I'm not the only one who has experienced such appalling service. I have escalated my current issue to the trading standards, watchdog, and ombudsman. I hope they take action against such fraudulent behavior.

I was so mad when I found out that Club L had lied to me about my order being shipped. I had asked them to cancel it on the same day, but they told me it was already on its way. What a bunch of liars! I was really disappointed with their customer service and I don't think I'll be shopping with them again. It's just not worth the hassle.

So, I was really excited to order some dresses from Club L. I mean, they looked so cute on the website and I was ready to rock them at all my upcoming events. But, let me tell you, it's been a total nightmare. I never even got my dresses! Can you believe it? I waited and waited and nothing showed up. And now, when I try to get in touch with them about a refund or replacement, they're totally ghosting me. Like, what gives? It's been months and I'm still waiting for some kind of response. It's not cool, Club L. Not cool at all.

So, I ordered from Club L and let me tell you, it was a complete disaster. They didn't even bother to ship my order and when I asked about it, they gave me a fake tracking number. And to top it off, they deleted all my comments on Instagram! Can you believe that? It's like they don't even care about their customers. I tried to reach out to their customer service, but it was a dead end. I wouldn't recommend this place to anyone. Stay away from Club L if you don't want to be scammed.

This company ain't worth your time, mate. The clothes they sell are rubbish, just take a look at the photos. And if you think you can return them for a refund, think again. It's like trying to find a flying pig - impossible!

I wouldn't recommend Club L to anyone. They're just not worth the hassle. Save yourself the trouble and shop somewhere else.

So, I bought some clothes from Club L and I wasn't happy with them. I tried to return them but they accused me of wearing them even though I kept the tags on. They didn't give me a refund and their customer service is terrible. They never got back to me and the staff were really rude. Honestly, if you want to waste your money, go ahead and shop with Club L. But if you want to avoid being ripped off, I suggest you look elsewhere.

So I gotta tell ya, I had a pretty bad experience with Club L. I ordered this really cute NAVY dress, but unfortunately it didn't fit me right. So I went ahead and returned it, thinking everything would be all good. But boy was I wrong! Today I got an email saying that they weren't gonna give me a refund because the dress was all soiled and messed up. They even attached some photos to prove it, but get this - it wasn't even my dress in the pictures! I mean, come on now. I returned my dress in perfect condition, so what gives? These guys are straight up liars and thieves, if you ask me. I wouldn't recommend shopping with them if you don't wanna get ripped off.

Club L is a total rip-off! They totally SCAM you when it comes to refunds. I ordered 5 dresses from their website, but when they arrived, they were all too big. So, I returned 4 of them, hoping to get a refund. But guess what? They only refunded me for 1 dress! And they didn't even bother to give me an explanation for it. What a bunch of crooks!

And don't even get me started on their sizing. The sizes on their website are totally inaccurate. So, if you're thinking of buying something from Club L, be prepared to return it. And when you do, don't expect to get your money back. They'll find some excuse not to refund you.

Honestly, I wouldn't recommend Club L to my worst enemy. They're just not worth the hassle. If you want to buy something online, stick to reliable companies with integrity. Don't waste your time and money on Club L.

I gotta tell ya, stay away from Club L like it's the plague! I bought some clothes from them, but they were so poorly made that I had to return them within just two days. And get this, I even had to pay for the shipping myself! That was back in November of last year, and it's almost April now, and I still haven't gotten my refund. Can you believe it?

I've tried reaching out to them so many times, but all I get are these weird, robotic responses that don't even make any sense. It's like they're not even reading my messages! So, I decided to take matters into my own hands and contacted my bank and the Federal Trade Commission. I mean, this company needs to be shut down, am I right?

Honestly, I'm just so disappointed. I was really excited to try out Club L, but now I wouldn't recommend them to my worst enemy. It's just not worth the hassle and the headache. So, if you're thinking about buying from them, do yourself a favor and look elsewhere. Trust me, you'll thank me later.

So, I went on Club L website and bought some clothes for over $500. When I got my stuff, I was pretty disappointed. The size I usually wear was too big and the quality of the clothes was pretty bad. I decided to contact the company to see if I could get a refund or exchange for the right size. But, the customer service agent told me they don't do exchanges anymore and refunds are only within 14 days. Plus, if I removed the tags, they wouldn't give me a refund at all! The agent just said sorry and that they couldn't help me.

I was really upset about this whole situation. I mean, I spent a lot of money on these clothes and now I can't even get the right size or my money back. It's just not fair. I wish Club L would have better policies for their customers. It's not like I'm asking for anything unreasonable. I just want clothes that fit and are good quality.

Overall, I wouldn't recommend Club L to anyone. Their customer service is terrible and their policies are just not customer-friendly. Save your money and shop somewhere else.

I wouldn't recommend Club L to anyone. I had to send back a dress that I ordered because it looked really cheap and it was also faulty. I made sure to send it back within the 2 week time frame, but it still took them 23 days to get back to me. When they finally did, they said that they were only going to give me a credit note instead of a refund to my bank account like Kylie had promised me. I've been trying to get in touch with them for over a month now, but they haven't responded to any of my emails. It's really frustrating and I feel like I've been scammed. I hope that they go out of business soon because they're a terrible company and they don't deserve to be in business.