DoubleDown Casino’s earns a 1.2-star rating from 6 reviews and 286 complaints, showing that the majority of online gamers are dissatisfied with gaming experience.
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removing game
why in the world you took off Crown of Egypt game off and leave some of the dead beat games on like Shamrocks, please put it back on I enjoyed it very much. Thanks. Today is 11/15/2017 which this game is no longer available I think you have made many upset players. I have been playing double down for many years and enjoy it but seems to be getting on the wrong path of taking games off should really have some kind of vote or warning. Thanks again
consecutive days logged in
Every day I spin for free chips, but it always begins at one. Never gives me credit for consecutive days played. Right now all my other games give me credit for 21 days in a row. Not double down, I can spin and win 3, 000, 000.00 and the chips never show up in my balance. I have been playing doubledown for 7 years and always considered this game my favorite. Not anymore, I only grt aggravated everyday when I only get crecit for one day. Please check your website and make it like it use to be. Give us our credit and make our daily bonuses just a little more exciting.
payments for chips
There are a number of incident's 4 of them today September 30th for 39.0, September 25th, 2 on September 14th, September 13th, September 12th, September 11th, September 6th, September 5th, August 29th, 2 on August 28th, August 25th. I did not authorize any of those transactions. I am not a gambler online or in real life. I need this reversed and my money returned to me right away! I have other bills to pay so if I can get a refund a.S.A.P they would be wonderful. Thank you. My name is Lindsay Harrison, phone number [protected], e mail address is l.[protected]@yahoo.com. Please get back to me a.S.A.P! Thank you
I just sent my message above...Please check it...
Thank you
Jackie Conrad Chandler
I have a bill for Seven different times that I was supposed to have bought chips, which I Didn't...
The dates are April 25 27 May 4th, 5th, 11th Twice, (which I did not) and the 18th. That is 7 times in that period. My credit card was charged only 5 times which I have in my checkbook. Mine is right, not yours. If you look at my account, you'll see that I am right.
Please straighten it out. I am being billed for all those days, over $300..which I did not charge. I hope to hear from you soon. I don't want to hurt my credit. I will post it on Facebook if I don't hear soon...
Thank You,
Jacqueline Chandler
I sent this...Hope you can fix the problem...
refund
I try. I try very hard to give you guys a chance.
Especially considering that you guys are asking me to spend real money on imaginary money. But I figure to pass some time sometimes it's okay.
Every time I buy a chip package, lock precise clockwork--I notice that I get the worst hands one after the other after the other on Black Jack.
I recently purchased a 3 Million fake money package and spent 3 dollars in real spendable money to get it. Within 3 minutes Double Down Imaginary Casino stole it all back from me.
And I thought to myself, Wow! That's just 3 dollars from me alone! Imagine how many other innocent people they do this to!
You're making money from giving what?
You give Nothing!
I come on your site to try to relax and enjoy and I end up feeling hurt.
I end up feeling raped and demoralized and left feeling violated.
I promise- you have my word to never return to your site again!
Please just give me my money back
Thank you
I just bought $39.99 of chips @ DoubleDown, I did not win a bonus or anything! I will never ever buy again! I played small didn't matter what level I played! DoubleDown is a big HOAX!
I want my credit card taken off your site .. underage playing will my card . WHAT FULL REFUND ON MY CREDIT CARD !
Have not received my refund yet
unauthorized credit card charge
on 9/11/2017 . D/C TRN FACEBK *K7BJHDSP was on my bank account page for $99.99. I didn't authorize that payment. I didn't order any tokens at that time. I would like a refund of my funds please. I don't know what else to say. I did enjoy playing even though I knew I was being taken. but that was my choice. but to be charged funds when I didn't buy the tokens is just wrong. look, I'm on fixed income. I cant afford to just give money away like that. please
unfair games, rigged (obviously)
For the sole purpose of writing this, I have played their slots daily - with their "free" chips giveaways. Every single day, every single time, starting with around 1.5 million chips, betting 40 or 50, 000 per spin, I have gone down to zero within a matter of minutes. I have played the same slot, daily, for a week. Then switching to another slot - for a week, daily. Their "machines" seem to do nothing but take, take, take, with very little "give." Rigged system, for the possible purchase of more chips...in other words, for them to make money.
There is no "fun" when all you do is LOSE.
I will never ever buy chips no matter how many they offer. I ve been playing for years and ive learned all about their rigged games. There is nothing random about it. They will give when they want to give and take when they want to take. There is no luck or skill about it. They cater to their stockholders. Dont ever buy chips. They will play you like a fiddle. Once they think your hooked they will have a hayday with you. Like most Casinos caught the fines are never enough to make them stop. They define corruption
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On August 1st 2023 Double Down Casino charged my credit card for a purchase I did not authorize nor did I receive the coins. I requested refund and the request was denied. All Apple had to do was check to see if the coins were sent to realize that the purchase was unauthorized and coins were never sent. This was the 3rd time this has happened to me (2 earlier refund requests were honored). Be deligent and check your credit card often.
I play to be entertained. I'll spend a little to BE entertained. But I won't KEEP spending if all I am is a cash cow. Today I have spent my last on this site. Welcome seven sea's. They seem...entertaining...for free too!
What is the deal with x number of players will win a ridiculous number of chips in a drawing. But first you have to make a purchase. I am not sure that is legal. A legitimate "drawing" would not require you to purchase something in order to enter. Has ANYONE ever actually won one of these "drawings"?
sheltysmom@gmail.com
I love this gaming but I have spent a lot of money on buying tokens and lately I get nothing in return and the chances of getting a jackpot are slim, you seem to take all my tokens and I get no rewards it seems to be getting worse
i have been playing Double down for years and you never win. i have gotten up to 4000000 and lost it the next day.. this game is rigged. do not waste your money on buying this fake crap.. you have a better chance to go to the casino then this game. YOU WILL NEVER WIN... NEVER
I have played for years and never won a jackpot I can even admit buy coins here and there just to loss them with in mintues.Play and never go to a bonus round... It not fun playing the games anymore when you can only play for maybe 5 to 10 minutes... so I just collect my free coins throughout the week...smh
I have played doubledown for a long time. This is the first year I have paid lots of money to play. I iwill be using up my boosters that I PAID for and deleting the game. I can go to a real casino and loose money! You should have left the game alone!
It’s rigged, imo. All they do is take your money. PLEASE STOP GIVING THEM YOUR MONEY. This is our only way of winning. Thank.
I wish----with all my heart--all my soul--all my mind--and all my strength---that all who are responsible for creating this evil site called Double Down---they and their families would rot----and burn in hell. I litterally wish death upon them---that is how evil they are
points taken from account and poor performing website and games.
This casino should not be allowed to continue until they improve their gaming website. Their games do not function properly. Seemingly they are designed to take your money by having the games to not run correctly in the casino. If not improved they should be deleted from the gaming website. I am a senior citizen and it seems to be a ripoff. Please demand this casino to improve itself or discontinue it. Thank you. Please do something asap. Lots of senior citizens are affected.
daily bonus chips
I have just won two million and fifty thousand chips this morning Monday 24th July 2017. but when I came to start the Irish rockers slots the chip was taken off my account. This has happened a few times now, I do not think this is fair to us, as I takes a long time to get a good bonus on the daily spin. Why does this keep happening. Hope you can help thank you. [protected]@yahoo.co.uk
blackjack
Here's what your going to get. This is the second time in the 5 years I have been playing. Yeah! You come up with an excuse every time about this and its always my fault never yours.
You would think with such dedication that you would concede to keep me as an advocate. I feel that you are so big now that the people who helped you get there are just pawns.
Twice now I played night and day to accumulate 800, 000, 000 then you gave me some off the wall explanation that I played them off. Last night I had made my come back to almost 200, 000, 000 and the game went blank and when returned I had 299.00.
I have explained to you that when that happens I lose everything as if I played it off. Not the case.
I love this game and as an invalid it is one of my favorite past times.
I purchase chips and play and promote your game . Unless you can do right by me and not give me one of your form "too bad" notes. I will begin to discredit your sight.
I know you don't care because you would of took care of t the first time, it happened.
I am being hacked when your site goes down and makes it look as if I squandered my winnings. It is not my fault!
Please restore my 100, 000, 000, 000 and I will become your best advocate.
Now I am angry and have started posting virus warnings on face book.
I would be glad to dismiss these and apologize for my anger if you will restore me to my former winnings.
I am not trying to blackmail you ...but if there is a glitch and you fix it everybody could go back to having fun with your entertainment. Not too much to ask.
Thank you
A loyal fan
PS: this is what iI have prepared and what I am prepared to re tract.
"DOUBLE DOWN CASINO IS A VIRUS REMOVE from your page ASAP! THEY HAVE RIPPED ME OFF FOR 200, 000, 000 ONCE AND 800, 000, 000 THE FIRST TIME. THAT'S 1 BILLION IN CHIPS THAT TOOK ME 5 + YEARS TO WIN, THEY THEN WRITE ME A LAME EXCUSE THAT I SPENT IT . MY COMPUTER WENT BLANK AND WHEN I GOT IT GOING AGAIN THE MONEY WAS GONE. GET RID OF THIS VIRUS NOW. Request that my refund nw and let's get back to having fun."
missing coins
I purchased a 39.99 package last night, I had a little over 7 mil on my acct. I logged in this afternoon and I have my 12 mil but the 7 I already had is gone? This happened on 6/4/17 really late...all I want is my 7 mil back. I purchased in good faith you would keep up your end of the transaction and you havent. An no i didnt take a picture of my acct last night before the transaction that wold be like calling you a thief before you did anything wrong? User name is marise54..I just want the 7 mill back or take the 12mil and refund my money...I can get my bank involved for fraud but I thought I would give you a chance to be honorable
Frances Adkins
[protected]@twc.com
made an error my player name is just marise
unauthorized credit card charges
You have been charging double on purchases on never even played on 6-3-17 and was charges 38.14 0n 6-1-17 was charged 50.86 0nly charged 17.99 then another charge of 38.14 0n 6-1-17 that I never even purchased had to take credit card information off of iTunes in fear that more charges would be added to account deleted double down casinos app off of phone they are a scam
triple diamond in double down
I have been playing this one game for a long time. I have bought chips often and every time it gets close to winning the triple diamonds across the one diamond slips off and it quickly replaced with another bar . It has happened several times so that I realize that the top prize is no longer attainable and even buying more chips doesn't change that aspect of the game.
double down casino on my ipad (not for real money!)
The game takes all your money, just doesn't give out much, at all! I had about $75, 000.000 and it has gone way down never winning and of course, I keep thinking I will get it back! What gives?
I used to really enjoy this game.
Every time I go away, if I can't get wifi my days start all over again. It's devistating.
Can you help me get my (play money back, please)
Thanks
Marilyn
doubledown casino freezing...
The past two weeks I have constantly been freezing and program just stops. Ithe happens often in the middle og bonus rounds it used to come right back to bonus rounds but now, it does now, I play many different games and all the same, I've lost ober 4-5 billion in chips. I will not continue to buy chips until resolved I spend over $1, 000 a month, but I will no longer be buying chips if this is not fixed.
Additionally their link to get help does not work.
Please remit awarded winnings.
Thank you.
Wheel of Fortune froze on bonus spin. I shut down ipad and restarted. Returned to game and won the silver jackpot ( 1, 000, 000, 000 ) but locked up again.
double down casino on fb
You are my favorite site that I play everyday. I am so upset because I have not been able to play for 3 days now. It starts to cone on but freezes. Today I was finally able to collect my days and because of not getting on you dropped my visitation days to 3 not 25 like I always have because I play everyday. I spend a lot of my own money just to play your site but if I can't get on anymore I will be very upset to have to leave. Please fix what is going on so I can play again. Thank you.
buying chips but not getting time to play
I am buying chips a lot of time and i am not happy, i lose chips so fest, cant enjoy at all, then i get free chips and don't get any time to enjoy, , i do like the game very much - but don't think it's fear if i buy or get free chips you don't let me enjoy, even if i get bonus i get exp: 1000 chips i get so exited and lose that chip in no time, , , , , why ? what is going on i don't think its fear :-( I AM GOOD CUSTOMER BUT NOT HAPPY :-(
And also i got a lot of my friend to play same game and fact i know they sending me free gift chips and i am "ALOUD" to get 5 time chips GIFT per day ( recording to game rules) and i receiving one or NON :-( NOT HAPPY :-( THANK YOU FOR UNDERSTANDING!
free daily chips
Today Saturday 15 th April 2017. I have just won $3000050 chips on the daily bonus wheel, but when I opened the slots I wanted to play, the chips have been taken off my total. This has been happening for a few days and I think It is not fair that you give us the daily bonus just to take them back. I would be greatful if you could fix this problem and hopefully get a refund for the chips. Sorry I don't have any evidence of this as it happened straight away
chips not loading. wins not received. customer service not responding
I play a lot on Double Down Casino.
I buy chips through Amazon on my tablet.
A lot of time the chips won are not loading to my account. This happens off and on.
When you submit a request it used to be that they would respond. Now ? they have a thing where you submit the issue and then have to go to your email you provide them. They state you have to get the link in your email before you can submit your issue.
Well twice I tried the email submission request and twice when I get the link ? It say " I " have a bad connection ? I have a bad ssl ? I have a expired certificate ? I dont need a certificate !
They need to be shut down if this is the way they now conduct business. This is wrong they take your money but then wont be responsible for the tech issues ? My computer is fine. I am here writing this. I can get on email and FB and my bank site, so DDC is full of crap ! Even if you copy and paste the email addy to your browser it still comes up as a bad ssl, expired cert etc.
The name they go by is Zendesk here is their email.
[protected]@doubledowncasino1.zendesk.com
double down casino
I am so hurt about the way the support team are with customers i have been playing double down for 6 years now every time i used to have a problem they would be kind give me chips since ight has taken over it i have had zero i lost 450 million in the last 2 years from disconnecting poker flushes straight flushes blackjack playing then cant play ss it took my chips same with poker slots giving up the ghost and tournaments where they have stopped i am fuming angry upset fed up tired teary the lot the thing is they dont seem to care there is always an excuse why they cant help me.
I agree betting at Higher rate on slots 250-500 and the Bonus pays 10,000 credits or nothing on a Bonus round. Customer service is Bad on Double down its a shame the way they Treat customers..Let the Better Business invesitgate the Shady deals. No Points double chare your Debit card this is the worst site on the Web.
I lost all my tokens when I changed my password on facebook. I also was demoted from black diamond to a beginner.
doubledown casino / chips taken
02/16 My elderly 80 year Mother who enjoys the game clicked on the highest bet and spent her 1 billion coins yesterday, I have spent $350 this week on coins, I asked the casino if they could reimburse some coin and she will have supervised play, they would not help at all. i received a email on how to make bets last longer..I apologized and asked as a one time courtesy considering all the money spent this week...No nothing
About DoubleDown Casino

Overview of DoubleDown Casino complaint handling
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DoubleDown Casino Contacts
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DoubleDown Casino emailssupport@igt.com100%Confidence score: 100%Support
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DoubleDown Casino address605 Fifth Avenue South, Suite 300, Seattle, Washington, 98104, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025
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My favorite please put it back