Dollarama
reviews and complaints

I am writing to file a formal complaint against the manager of te store 470, Mark Price, and the district manager, Niles jenkins. I have been treated very unprofessionally and unfairly and have been let go for unfair reasons. I have still not received my final pay and i have been fighting for this for ovwr a month. They do not how to handle situations properly and professionally. They failed to send in my final hours, have failed repeatedly to contact me back in regards to this and this has been over a month. They didnt fire me properly and never gave me any documents at all.

At 2:30pm, when we made pmt, two employees are talking about Chinese in front of us( 4 chinese). They were complaining that they re so tired about those Chinese who don't speak English and French. However, we understood everything. The cashier didn't talk to us at all, and didnt show respect at all. She told her collegue that non necessary to talk to Chinese people, cuz they dont understand at all. We are feeling so upset about this experience.

I have purchased froot loops for my breakfast from dollarama as I was passing by it in scaraborough town Center, it being Christmas the store was super busy, so I quickly picked my froot loops and billed it. The next day I eat it and start throwing up and on close examination I see that the froot loops was expired. And the expiry date was September 09 which was two months before as on today being 23rd December. Considering the buyer beware, my question is why dollarama should put anything expired on the shelf at the first place and I definitely have a right under consumer protection to raise my concern . My entire Christmas is now ruined and I wouldn't understand why dollarama would put out of date packages on shelf. I would request to see an action against this.

Timmins store, park road square brunette road.
Customer service is totally unacceptable. Line up constantly half way down the store.. I was in there today line up was all the way to the back wall. Everyone was lines up in the party section where stood the store manager, and 2 associates. One of the associates told the manager we should go on cash the manager responded quick and very rude "no one is going on cash we need this stock out"
Customers should be #1 no?.. Her party stock could have waited. This is my last time going into this store as well as 2 other that over head this convo. Going forward I promise ill be moving forward into shopping at the dollartree where customer are number 1... Totally unimpressed. Store manager name was cathy

I have been to a few dollarama location and i have never complained but i have to now! cashiers! do not lick your fingers when you open bags! im going to assume dollarama trains them too because ive seen this in 2 stores already! i purchased $30 worth of stuff that i dont want to use now! what do you suggest i do with my items? absolutely gross! this is gross and needs to be addressed! use your common sense. If this happens again im not staying quiet!

As I walked into the Dollarama at this location, 10232 Whalley Blvd, Whalley, Surrey, BC V3T VH2.I was followed by the security guard he followed me into every aisle and made me feel super uncomfortable. The way he was watching me I have never felt this experience in my life as I literally did nothing but just entered the store. I just wanted to get my things and go quickly and the register I informed the manager. Her response was that she had no control over what the security guard did I told her that I did not want to get anybody in trouble and he could have been more discreet about it instead of making me feel super uncomfortable. She made me feel like I was in the wrong and did not care about how I felt. She handled the situation poorly and did nothing to make me feel better. I I'm traumatized.

The problem with Dollarama is getting some one to intervene when bullying occurs in workplace. I'm a disabled person who loves working.
I work at the store on Morrison St in the old Target Plaza in Niagara Falls.
My bully of a boss Sandy and her sidekick Holly can't seem to be stopped. They have been making life HELL at work for me. I Have previously talked to our District Manager Rod at Dollarama in front of the bully. It didn't help. Her behavior has gotten worse. So I called HR about my bully and they won't address it. They tell me I have to sit down with our District Manager and the bully herself again to try and resolve it. These people don't appreciate an employees hard work or efforts. They just treat you like dirt.

I'm at my wits end. I will either have to quit my job or hope the District Manager willl give me a transfer to another store.

To give you an idea. Dec 3 at 6pm I was trying to sweep the floor behind the counter in between customers cause it was a bit messy. I was the only one on cash. I got lined up. Kim comes up front ( and in front of all the customers starts giving me hell about how messy the floor is. Its like what am I supposed to do? Ask customers to wait while I sweep the floor? Then she gives me hell cause there's receipts in the garbage that have been crumpled up and thrown away. Cause a lot of customers leave behind the receipts. So being the honest person I am, I throw them away.

First of all no employee should be chastised publicly in front of a customer. Secondly the floor would have been swept if I hadn't been lined up.

Dec [protected]@5:25pm had to call Holly to cash to do drop as til had blocked me.
Heard Holly muttering f***ing idiot under her breath as she finished the drop

628pm just before my break. Female customer came to counter said her husband bought the wrong blistex. Wanted to exchange it. Called Holly tp cash. I told Holly the issue she says No and walks away. Customer and I are left standing there. Had to call Holly back to cash as customer wanted to speak to her. Holly again explained to the customer we don't normally do this as indicated on receipt but agreed to do the exchange.

Nov 28
7:32pm while doing recovery as cash wasn't busy. I hear Sandy badmouthing me to Holly. She tells Holly that she doesn't want to close with me, and that closing would be ok if she could get along with me. So basically the management is intentionally being malicious without just cause.

I'm not hard to get along with. I always give 100% at my job. I'm the kind of person who bends over backwards to help others. I am a disabled person ( I have health issues) but I love working. I don't feel very welcome or wanted at this store. I love the job but hate the current work environment.

I have never been so blatantly treated like a pile of [censored] than I just was by your Oshawa Manager. I'm crying in my van. I will never be caught dead in your store again!

I asked to switch an item I lost the receipt for. A simple no would have been fine. She publicly belittled me. She shut me up and spoke down to me. NOT OK. I don't deserve the abuse. In front of my 5 month old daughter I might add. I'm so embarrassed and humiliated. Never again!

Everytime I go into a dollarama, 9 times out of 10 there is a lineup. I ALWAYS have to ask the cashier to ask for help on cash. One employee told me that they get in trouble if they ask for help & then the other cashier came up and gave her trouble for it so I spoke up and told her that I asked for help and she got quiet. It should be mandatory that once you have 3 or more people in the lineup you call for help. I was a supervisor for SDM and that was protocol. And I'm pretty sure most places in retail are the same! This needs to change

So rude to be true, few days ago I was shopping at dollarama located on Cross Avenue in Oakville ON.
When I heard a lady referring to the customers as a stupid peoples, I think this Middle East lady is the manager, I was so upset hearing such commenits a customer was there paying, I don't know if she was saying that to him, because the guy told her, you should put a notice in the front door " not stupid customers allowed.
I think not matter who this people are o came from they should respect and not make such of comments, after all we are customers, understand the Dollarama sell for cheap price, but that doesn't mean customer service has to be rude. After all we support this, a people get paid. Dollarama should do some training in public relations in the customer service.
Thank You.

To whom it may concern,

I have called at the Dollorama in Rockland, Ontario on Friday October 26. I ask the lady if they would blow the Heluim balloons that I bought, she said yes it would cost $2.00 per balloon. My husband went to the store in the evening and he was told by the cashier that I was insistent. I called the store after my husband got home and ask to speak to the manager and the girl that answered the phone and served my husband never wanted to get the manager. I told her if I was being insistent how come I was never been told no. The answer that the girl gave me was that her manager gave in.

I have bought my grandson several toys from your store and 89 %of the toys are broke when we open the package. Today I bought him a car that you step on and it is supposed to launch the car but guess what it was broke when we opened the package. Last week I got him a bow and arrow and the bow was broken when I opened the package. Got him a race track and the snaps were broken. I could go on but not going to. I spend $100 per week on house hold food and cleaners with no issue but the toys are either handled to ruff or boxes thrown. I am complaining because there is no exchange policy and therefore I am stuck with broken toys and unhappy grandson.

I wish to complain about how a manager in the steinbach dollarama treats her employees like we are 5 years old and she has cut hours for us and given them to herself which is not fair. In my opinion the store was run better with just one manager before this one came back. I'm not sure if I'm allowed to say her name but Jordy is not a good manager and like I said earlier she treats the employees like we are 5 years old and cutting hours to give them to herself isn't fair .

To whom it may concern,
The incident occurred on Oct. 11/2018, 11am.
The location is located in Scottsdale Mall, Delta, B.C.
My friend is from Taiwan and came to visit me a week ago. I had a meeting for Cougar Creek Streamkeeper Team, and decided let her shopped inside the Scottsdale Mall alone. My friend was very upset, because she's been mistreated by Dollarama store employees. First, she took ten dollar bill (bill # EDB7179566, issued by Bank of Canada)to pay for the goods—$7.29, but the cashier said to her, "the bill is a fake." Then, my friend took a twenty dollar bill to pay for, the cashier only gave $5.70 changes to her which was shortened five dollars. My friend discussed this problem with this cashier, and she insisted that she gave her 2 five dollar bills. They argued about it and called the store manager. The manager recounted the cash register, and then finally found the cashier made a mistake. Second, my friend felt terribly about this shopping experience and wanted to return the goods and got her money back. However, the store manager used this language, "checked your receipt, no exchange and no return. "
The ten dollar bill is not a fake. It is a real money. I was shocked about that the employees' language and bad service attitude. I want to know from you if this is the genuine Dollarama's business policy.

Thank you for your time and patient
Carol Pan
[protected]
[protected]@gmail.com

When I went to this location today and was inquiring with one of the employees about the charging cords that are blocked off from anyone accessing them, so I had to come up to the cashier counter to ask, i believe she was the manager there she was very rude and cut in front of me to reach for her phone behind the counter and tried to just brush me off and say no we don't sell that charger when I could clearly see it... Not impressed with this service and she was very pushy with the employee and made her go help in cash when I wasn't finished inquiring about the product! What kind of service is this!? Customer service should be number one I don't care how busy the line up is there were two other people handling cash. This was very insulting not only to me but to the employe as well when she was kindly trying to help me and he very rude manager just intervenes for no reason other than the line is long... If this keeps up dollarama will not survive forget your stock no one will want to come to a store where there is rude service or no service I should say at all! If this manager is still there next time I will be taking her name she will be reported no person should be treated like that in any store and as for the employee I would not blame her when she was doing her job. There should be a change in management here and this manager should be taught what customer service is, this is unacceptable!

On September 9, I purchased 6 Green Acres Plant Supports. Four of them were priced at $2.50 and two were priced at $3.00. All 6 were scanned in using one at $3.00. When asked why I was told that whatever they scanned at was what I was to pay. Why first of all do all items (as shown in picture attached) have same bar code and ID number but are priced differently. I would like to be refunded and pay the $2.50 each plus applicable taxes instead of the $3.00 I was charged for the items.

Dollarama is not a dollarstore anymore. They are not pricing a lot of their items. Customers can assume they are a dollar because if there is no price it is consder a dollar. Recently i went to buy markers. 3 packs. Couldn't find price anywhere. Asked instore employee to find price. He said if they weten't marked they were a dollar. I went to cashier for a price scan. They were 3:50 a pack. I notice this on food items also. The Dollar-scama should be completely transparent about there product prices. They want you at the cash buying stuff you think is a dollar. They should no longer be allow to call themselves DOLLARAMA.False advertising right in the name.

I bought 2 oven mitts at dollarama.
I used them to take out a tray in the oven and was shocked to see that the exterior part was burnt right off and the white interior was stuck to the tray I removed from the oven.
I could not believe it! Had I held the tray just a bit longer, I would have burnt my fingers!
I can send a picture of the burnt mitt if needed. These mitts must not be sold! They are defective and do not work!