Dollar General
reviews and complaints

Location: W Bay and Tuten St. Savannah Georgia

Employee: Tasha and Another Afro American Lady both employees have been extremely rude and disrespectful to customers. I had a incident yesterday 8/9/18 approximately 4pm... I walked into the the store with my 25 yr old daughter to shop. As soon as we walked in we heard WELCOME TO DOLLAR GENERAL... MY daughter said hello... Then the cashiers said it again as if we didn't respond. Greeted with attitude. I said hello again. Then the 2 of them said out loud in front of other customers. THEY NASTY! so I stepped back out the aisle and said who's nasty? No response. Today approximately 4pm I walk in to make a purchase. As I was in the line to pay for my item a lady customer WALKED in. Immediately the cashier yells WATCH HER in front of a line full of customers. The lady responded WHO ME? the short cashier responded ya you! The lady said for what? The cashier started threatening the lady and told her. THIS IS MY STORE I DO WHAT I WANT! First of that is unprofessional behavior secondly it was embarrassing and rude. I just moved here in walking distance from this store. 2 incidents I witnessed in less than 2 days is too many. Something needs to be done about both of them. They act as if they want to intimate people as they enter and exit the store.

I visited one of your Dollar General stores in Yukon, Oklahoma, located at 9825 SW 15th Street (SW 15th St and Morgan Road) on August 8, 2018. The cashier was rude and impatient from the onset and didn't know how to do the advertised 11% veterans discount (11% veterans discount offered in the sale guide for August 8th only). I tried to show her on my calculator what 11% of the total was and she rudely dismissed me (she didn't have a calculator of her own to use). She said she knew how to do 10%, but not 11%. I said, in that case drop the zero from the 10% to get the 1% and add that answer to the 10% amount to get the total discount. She said "What? I don't understand that!" Moving on, I then showed her (cashier) on my cell phone I had a DG coupon. She said "Why are you showing me that, I can't do anything with that! I had never used a DG coupon before. She said type in your phone number which I did, and the coupon was there. I then gave her my Oklahoma sales tax exempt card (I am a 100% service connected disabled veteran due to a traumatic brain injury while in the service). At this point she got extremely flustered and started huffing and puffing and growing impatient with me. Anyway, she told me the total, but the sales tax was still on the total and the coupon and 11% veterans discount weren't applied. She tried it again, but the veterans discount still didn't get applied. When I informed her of that she went unhinged. She gruffly and loudly informed me that she didn't know how to do all of that and I wouldn't be able to get the veterans discount, and that she had other customers in line. That's the whole reason I went on that specific day, to get the veterans discount. So I left without purchasing anything. I get it that 100% disabled veterans in Oklahoma require a little more time and effort at check out due to the sales tax exemption and veterans discount (when offered), but I think I earned that extra effort.

I was a customer at dollar general for years before last night. A cashier who was working their short changed me 19.63. I gave her two twenties and she said i gave her twenty-one dollars. She called her manger which was very rude and did not believe meeven though there were customers who saw transaction. The cashier was also rude. I would not leave the store until I got my money and after waitng thirty more minutes they finally saw their error and gave me my money. I will notbe shopping there anymore. I have spent countless amounts of money there because the customer service was great. It will be out my way but i will go to another county to do my shopping. No more dollar generals for me only Fred's. The other customers who were there that night also agreed to boycott the store. Managment and clerk situation needs to be handled.

I have reported a problem with bugs in the Purina Cat Chow before. This happened several years ago where I found bugs inside the bags TWICE. It is still an issue years later.

I told the store Manager that I saw what looked like a spider web around the Purina Indoor dry food and told him of my prior experience He really wasn't interested but I persisted. He had an employee go back to the area to check it out finally..just to appease me (it seemed) so I would free up the line.

I went in there again deliberately looking for cat chow and on the side of the small bag, these bugs were attached.. I had already seen them flying about..they look a little like moths. I was out of cat food that day and I navigated around a closed bridge to get to this store for this purpose only. I told the same guy an showed him the bag..he dismissed it as "oh, that's only..." whatever bug he called it.

Why am I writing you? I am not going to buy a bag of cat food knowingly with bugs inside. Its not safe and furthermore the cats wouldn't eat it if I did, I ended up going to two more stores..one was out and the other had it.

The problem is that the bugs are not being seen about or the shelves cleaned.. Those webs I spoke of had to have been there a little while and that later trip told me the bugs are out of control. Years ago I was told it was a problem in the warehouse.. but recently I was told there is no warehouse..so I don't know what to think.

If they will not be carrying the cat food, I will stop going there. But..I was completely dismissed about this problem and that's the second time. I'm not thrilled about this issue and I really didn't want to have to report it..but it seems it won't change unless I do.

Store #09257 This happened last on 8.7.18... The young lady at the check out was very kind..the manager almost laughs in my face. I am not joking. I bought a couple of items I needed I spite of him.

On Wed Aug 8 2018, your assistant manager with customers in the store started loudly trash talking a person who wasn't in store to another customer. The customer politely told her wasn't place. Ashley (had to ask last name) the proceeded to continue trying trash talk person getting louder. This is not first time this has happened with ashley in your store. At any given time I've been in there and seen her just sitting behind register and someone else had to come from back of store to wait on myself and a friend when we bought cell phones. She is so negative that my friends and I would rather go across town to other dollar general if she is working. I can honestly say there has not been one time I've had a positive experience in your store while she has been working. She is downright rude at times. Not way I feel someone in customer service management should be acting. And if this is how u choose to have your franchise represented then I will have no other choice but to shop elsewhere. Thank you for your time in this matter.

There is a good friend of mine that got terminated recently because of some trumped up allegations of him being abusive to a customer. My friend is one of the most kind hearted gentle people I know and he would never be abusive to anybody. He does have a disability being a diabetic and at times it can cloud his judgment. If he forgets to take his meds and his sugar level drops really low, there's times he may do or say something without realizing it and you want to let him go because of it. I won't mention his name or which store he worked at but I hope justice is done. Everybody deserves a second chance.

Covington, IN. How do I say this nicely? I live next door to this store. Shelves are always empty. Go in with a small 5-6 item list, lucky to come out with 1 item. Why don't you fire all employees, empty store(shouldn't be hard mostly empty already), burn it down, and start over. And that is me being nice. This problem has continued for 3+yrs. I can find 3 other stores within 30 miles that do NOT seem to have this same problem. Thoroughly disgusted with DGCORP.

So I came to you guys store as
I always have since moving over here
May have been the first time
With her working or not period
I came there for the deals on dog food
Period to save money there
Just bought a fan like
Two weeks prior anyway
Yesterday August 7th 2018
Around like to think 10ish AM
I walked in in search of the dog food aisle and I found it
Still haven't figured out where everything is seeing as haven't been there as much YET So
I get to then dog food aisle and
I try to be a smart shopper so I scan up and down to see the deals
Aside from price the size at which it comes out and
I'm looking and notice someone down at the other end of the store same aisle just staring so
I look and look away and look again she continues to just stare so
I laugh thinking In my head
Never been in this situation and knowing that her racial tensions going on that this might be one of them so I ask what are you staring at and she proceeds to say You and I laugh asking why
You think I'm stealing
she SAYS YES I DO
So I'm just like wow
Trying to go back to what I was doing but couldn't keep a clear focus due to what had just transpired
Decided to not to buy
The dog food because that to me would supper some I don't approve of so
As I make my way out
Searching through
Other aisles
SHe pops back up again and
Stares some more so I ask
Why do you think I'm stealing and
She said LOOK HOW YOU DRESS And
I said wow that is racist
This is something people
Now a days would record but
I'm not after none of that
Just disgusted
Mind you just came from
StVincet DePaul
Was wearing some cargo pants and like little bummy jacket
Due to the rain
Hair lil fuzzy was going to take it out so as I leave out
I ask for her name
She tells me "cottie" yours and
I ask again thinking maybe just making it up also wasn't to come we first time she repeated the same line
And after I asked
How does she spell it
And didn't ask for my name
That time so
I said as I walked out
You can look at the damn cameras to see if I'm stealing
I decided to go higher up thinking just at the store wouldn't be enough
Sure things wouldn't change so yes this is me trying to make
A stand

The Dollar General in Morristown Indiana constantly closes early. On more than one occasion I have gone to Dollar General long before 10pm and they were already closed. Last night they closed by 9:30pm because the employees "wanted to go home early." You never know how late the store will actually be open. The manager is rude and always complaining about working there.

On Tuesday August 7th 2018 at 8:45 PM at me and my husband went to this store O3016 Howland Blvd.Deltona, FL 32725 . The Manager was very rude and uncooperative . The cashier was having trouble with the DG Coupons she call him and told she has been having issues before with the coupons He came and told us that it was nothing he can do about it . He di not even check or tried to assist us or the cashier therefore we left without the merchandise that it was more than 50. 00 Dollars. Very disappointment as we are new costumers just recently moved

I live in a small town in Chestertown NY 12817 where they have just built a dollar general store within the last year or so. I visit the store once or twice a week to get necessity's. The past two months in the store it has been messy and cluttered. They have stocking carts with boxes and such at the end of isle. This is all the time not just here and there. It is unsafe and a hazzarde to customers. I have mentioned it to employee's quiet a few times and nothing ever changes. Also the store in unkept, there are things out of place, unstocked, and kinda thrown anywhere. I am complaining because I'm trying to help this location. I enjoy your products and was so excited to have this dollar general come to our location but I do hope with moving forward things improve. Thank you for taking the time.

I do not like people that bully, intimidate or descriminate, especially in a work or school environment.

Dollar General on Swan Lake Rd in Bossier city, Louisiana has a manager, and district manager that are very unprofessional, descriminate you, hostile and generally disgusting.

People don't always get along and instead of completing a transfer that was already requested and almost completed, the store manager chose to become hostile over a period of 2 weeks, involve employees in those hostilities, attempted to falsify paperwork to hurt the employee, and with Paul, the district manager, blocked the transfer and ended up firing the employee.

There are many more details however, this store on Swan Lake will not survive if they continue in their current management. The turn over rate is incredible, approximately 10 people in a months time, an assistant manager that left due to the same victimization, and customers (friends and parents of my soccer family) complaining about service, products and cleanliness.

The manager and district manager do not need to lose their jobs, rather be retrained and held accountable by their company and the community they serve.

No one should be forced to be work in a hostile work environment (hence military should be respected as they must), be descriminated against, or have a manager ignore health and safety risk reporting.

They have cats walking around in the store and They let people have small dogs in the shopping cart and they are not service dogs this is putting hair on food and stuff you buy from this store this I have just see at this dollar general store 5087 w us highway 90 Lake city fl 32055 and I have been in other dollar stores and have not seen this I hope this will be fixed

i think you should look in the manager of the Tipton Iowa store she is very rude I also know she is helping her self to a lot of products in this store if there is something she wants to purchase she will hold it in her office till it pennys out then she gets it for free. I went to her garage sale she had lots of products from her store from purses to shampoo. just thought you should be aware of what she is doing

I used to shop at Dollar General all of the time, but I stopped because the store has became very dirty. The floor is disgustingly dirty. The products are always out of order. The aisles are always cluttered with huge delivery boxes and items that has fallen from the shelves. The parking lot needs sweeping and the trash cans are over flowing must of the time. There is never enough cashier. The store really needs a lot of Tender Loving Care. Please handle this matter.

Recently I bought a jar of Nutella from a dollar general up the street from my house and I didn't think to look at the expiration date until after having a taste of it. The Nutella expired last year of August 17th. I think this is a problem because it's unhealthy and absolutely disgusting. I'm sure that all their other products, whether it be canned, jarred, or boxed, are all expired as well.
This is the address: 3938 N Illinois St, Indianapolis, IN 46208

You need to check on this store Dollar General Beaver Ohio. All the employees are rude with exception of one Violet. You have one working there the very short lady that never smiles and never has anything good to say and she that treats people very rude when using a food card. After reading all these other complaints I doubt anything will be done but I did get it off my chest I guess.

My husband went to our near DG store # [protected] Hwy 701 N Elizabethtown, Northcarolina 28337 with my daughter to go see if he can catch the Glitch of the Dog food but it was gone . So he walked out of DG to his car and the manager chases him telling him of where he put the ear buds at, his pocket? To put them back ! He said excuse me ma'am what are you talking about ? (My daughter had grabbed a pair of ear buds to pay if they found the dog food deal ) He said we put them back, you have cameras check, And if i would steal something certainly wouldnt be for $3 ear buds "my daughter said no we put them back and walked inside the store to show her where they put at and the lady was Racial and rude and even said "we dont know with your kind " with a attitude!

As a Former Manager myself i don't think thats a Way to treat a customer, and of course not when there are small children's around. I think there was a better way to address the situation. I don't think that was the way to come at us WITHOUT PROOF OR ATLEAST SHOULD HAVE MADE SURE ABOUT HER ACCUSATIONS and it is unacceptable for RACIAL CALLING.

i am complaining about the dollar general in toomsuba, ms. it is the most disorganized D.G. I have ever been in. hardly anything gets put out, they have baskets piled with all kinds of goods. the isles are cluttered so you can't walk thru, they have plenty of products, but it doesn't get put on shelves. the staff has a big turnover, it seems whenever they get someone that actually gets things done, they never last. I was there 2 days ago and one of the guys was outside on his ph. the other was standing behind the counter. I live here and was so happy to get this store, but I can never find what I need.

Your store on Washington Avenue/40th Street In Holland, Michigan ALWAYS has their debit/credit machine inactive.
I fear that with cash only transactions there might be some cash theft by employees going on at that store.
This past weekend I also observed one of your employees kissing their significant other near the entrance while the employee was working behind the counter.
The store at times in the past has also been closed and doors locked during regular business hours with a sign in the window stating that they were closed due to "unforeseen circumstances".

Not sure what's going on at this location but please look into it as you are losing customers each time these incidents occur.

Thank You.