Do You Spain / Miss sold
We booked car hire from Do You Spain, to collect from RECORD car rental at Palma airport. It cost less than 25 euros so it seemed a bargain. I emailed Do You Spain to ask if there were any monies up front or deposits on collection. Do You Spain sent me an email saying there was only the fuel costs. I then got an automated email from Do You Spain saying that if I were to take out their insurance, we wouldn't have to pay the excess of 950 euros. Please bear in mind, at this point, I had been told there was no monies on collection. I then sent Do You Spain another email asking them to explain this to me. They said that If I bought the insurance from them, RECORD wouldn't ask for the 950 euros. So I paid Do You Spain 38 euros. On arrival, RECORD asked me for 950 euros for the excess. I showed them the insurance documents I had bought from Do You Spain and they said, "They are useless" and if I wanted to waiver the 950 euros, I would have to buy their insurance at a cost of 140 euros. They also wanted 65 euros for a full tank of fuel and 25 euros administration costs. Do You Spain ... They certainly did me !!