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Disney Movie Club / can't cancel easily

1 United States Review updated:
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This is a wonderful company and we love their movies but their allowed marketing tactics are NOT acceptable. We've been VIP members of the Disney Movie Club for some time. When we started, we received about 1 offer or feature movie of the month. With the holidays approaching we've noticed that we now get a new "Special Offer" almost every other week. One such mailer did not come on time and I was automatically billed this month for a blue-ray title just a week after its notice coming in the mail. I always have the option of returning a title at my cost and waiting for my account to be refunded but the frequency of titles being sent is bothersome at best and is disruptive to our checking account. I've looked at automatically canceling my account but this is not permitted on the web site. They insist you call during business hours to deal with a person on the phone. I want to note that finding this phone number takes a lot of effort to find. Cancelation of an account in good standing is not even in the FAQ or search database on the site. My suspicion is that I will be solicited to and given a polite and passively aggressive "don't go offer" on the phone by a well trained service rep. It's just not worth it any longer. The titles we see being sent to us are not even in our preferred settings or profile. This smells of corporate greed. My account is paid in full and has been in good standing for some time but as I try to perform an amicable and positive discontinuation of services I can not and now I've grown altogether bitter with the Movie Club and how it operates. Disney is a wonderful company and I will continue to welcome their movies and products into my home but it MUST BE ON MY TERMS. ENOUGH MARKETING GREED. I'm frankly surprised this has not warranted a consumer law suite at this point.

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Comments

  • Ch
      15th of Feb, 2011
    0 Votes

    OH. TRUST ME. IT PROBABLY HAS.

  • Dm
      30th of Mar, 2011
    0 Votes

    If you have a concern with the Disney Movie Club, please let me help! Email me directly at memberadvocate@movieclubinfo.com or call at 800-459-7002 and I'l be happy to help you resolve any issue you may have with your account. Thank you!
    Priscilla
    Member Advocate
    Disney Movie Club

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