DishTV.in — customer service
What would you call the quality of services of dish tv? Bad, rank bad, pathetic and more
A complaint (No [protected]) lodged on the dish tv all india toll free number on 5th july 2009 has not been resolved till 12th july 2009. Its been 8 days only and that would be acceptable by the dish tv customer downtime standards (Or rather that is the impression i get). Interestingly the complaint was closed and a resolved status flagged off. This was intimated to me by sms on 6th july 2009, stating that dish tv "hoped that they were satisfied with resolution". All this even while not a single customer service engineer visited my premises.
Interestingly enough, there are about 10 all india numbers that dish tv has provided for taking customer calls. That is another experience in itself, where you are thanked for calling dish tv and you need to confirm whether it is dish tv really that you wanted to call in the forst place. There after.. Your choice of language and membership status is ascertained and then you are asked to be "be online, while some one will shortly attend you"... 14 attempts later, each lasting about 3 minutes waiting... I felt obiliged to disconnect. Customer service, waiting times and delivery processes?
Dish tv: you may have clocked 25 lakh users, but you cant manage one well... Its time to change (Your incorrigicle standards and my dish connection)
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