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Discovery Health / pathetic services

Apr 28, 2015
0% 1
Contact information:
Phone: 0728990736
Discovery health promises the world and excellent service, yet gives you lies and attitude. i had taken out the Keycare option due to financial reasons. 2 weeks ago i had broken my foot, been to the Network facilities registered on discovery, firstly when you get to the hospitals you are treated like dirt because you belong to a low scheme as they refer to it as.
up to now after numerous calls to discovery health and visits to the hospital, i have not yet seen an Orthopedic surgeon, and been given the run around by the medical aid to get a simple authorization number. in this 2 weeks, my foot has still remained swollen, and there is bruising. but i cannot seem to get any help from either the hospital or discovery.

discovery consultants also has the nerve to tell me that, i belong to the keycare option and i should not expect excellent service.


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N  6th of Jan, 2012 by 
Agree Disagree 0 Votes

Discovery Health
South Africa

Well after 7 months discovery cannot get their billing sorted properly. They just take unauthorised debit orders and i have to fit the bill.
N  26th of Nov, 2013 by 
Agree Disagree 0 Votes

Discovery Health - claims
discovery health
South Africa
Phone: 0718955270

Claim rejected because of incompetant people at discovery and when resubmitting getting given a ref number that belongs to another patient. Kumaren and Rishana useless and do not assist at all. They rob peter to pay paul and don't give a sh*t about patients.

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Discovery Health Medical Aid Logo Discovery Health Medical Aid
Customer Care Service
The Point Shopping Centre, 76 Regent Street, Sea Point
Cape Town
South Africa - 8060
+27 86 099 8877
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