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Direct TV and AT"T

Posted: Dec 26, 2016 by    

bundled internet and tv services

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Just moved to kentucky from ohio. Moved to rural town murray ky. Previously had att services in columbus. My spouse called att and they recommended a tv/internet bundled service and requested 4 areas for tv (I had a detached garage and small apartment in back) , also requested 3 areas for internet. We agreed to the cost per month (Around $140). Then agreed to installation date. The problems then started. On internet installation date the crews showed up in columbus ohio at our old house. Rescheduled internet was required. Direct tv showed up a few days later at our new house and installed two tv systems but said the other two could not be installed without much more additional cost. Several days later att internet crew arrived and installed internet in house and told us they could not install internet to othe two areas (Detached garage and apartment). We called another local provide dish express, and they said they could provide full services as requested. We then called att and asked them one more time to fulfill there contract and provide full services as we agreed too. After being shuffled through operators and many hours (Until our cell phone was near dead) , we finally got a technical team from att that asked for a second chance, if they could make installment arrangements (We assumed for tv and internet). After a half hour the technician came back on phone and said they could not make installation and we should find another (Provider). Assumed to be tv and internet. So we asked the att rep to cancel our contract with no repercussions and they agreed to do so. Note this is only 10 days after we had initially called att, and only 3 days after tv install by direct tv.
Three days later after no one came by to pick up direct tv equipment my spouse calls direct tv to pick up equipment. Long story short the lady insisted on $450 cancelation fee. My wife tried explaining that att, whom we purchased contract, told us to find a new provider, also direct tv could not provide tv in the requested locations, the direct tv rep hung up on my wife. We called att again and after explain for an hour that we requested services canceled and several att reps we were switched back to direct tv rep by the att operator who once again insisted we owed $450 for installation services (That they never completed). We explained that I am a 90% disabled vet that is unemployed and could not afford this charge. She hung up on us also. That is where we stand today, before I find a lawyer I cant afford, if there is anyone else having this problem we would like to encourage a lawsuit against both companies. Please make comments or contact us at taznuc@yahoo.com
Complaint comments Comments (0) Complaint country United States Complaint category Satellite & Cable TV

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