Direcpath / horrible case of abuse
Our condominium recently switched to Direct Path for TV services. We pay TV services everymonth as part as our condo fees. We recently signed-up for their internet services. We never got a bill for the internet service and a couple of months later we noticed our internet AND TV had been disconnected. After calling customer services we found out they disconnected our account because of past due bills. Note again, we never got a bill nor a disconnection notice until 4 days AFTER they disconnect both services. This has been pending for the past 2 weeks. Customer service keeps saying that the Accounting Dept will call us to resolve the issue. Well, THEY NEVER CALLED US BACK, and every day for the past 2 weeks we have been calling customer service and they keep saying the same thing... that Accounting will call us back. Our TV service is paid every month by our condo yet, Direct Path still has not put the TV service back on. IT HAS BEEN TWO WEEKS!!! THEY SUCK!!! THIS IS CUSTOMER ABUSE!!! WE PAY FOR TV EVERY MONTH AND THEY WILL NOT TURN OUR TV SERVICE BACK ON!!!
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