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Digitel Lucena City Baranch / bad customer service

1 Philippines Review updated:

DEAR SIR/MADAM:

I would like to report a complaint regarding a delay on the installation of our Internet and landline which is supposed to be installed 3 weeks back.

My sister (Ms. Maria Normelita Babat) availed for the DSL Plan 999 last June 24, 2009 through an agent named Mark Anda. He assured to us that it is a free installation and it will be installed within a maximum of 3 to 4 days. My sister paid the amount asked. But after 4 days we were informed that we have to add P500 for the installation without giving us a convincing explanation. We gave the amount since we really need to have the line connected but no action was done after that.

We decided to visit the Lucena branch office last week and found Mr. Anda at the gate of the office.
He didn't allow us to enter the premise cause he mentioned that there's meeting goin on inside. He just told us that by Friday (July 10), the line will be connected but then he didn't show up.

We called Digitel this morning to follow-up and a certain Mr. Raymond answered the phone and told us that there is no such application for installation under the name of Ms. Normelita M. Babat. He just asked my number and promised to call but then again he didnt call.

I am very disappointed on the service...I would like to complaint the whole Lucena Branch especially Mr. Mark Anda-whoever he is! Please do something about this! This will create bad impression on your company. Your reply is expected! Thank you!


Sincerely,

Maria Nina M. Babat
aninbat_werv@yahoo.com

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Comments

  • Da
      31st of Mar, 2010
    0 Votes

    yeah those ### really sucks!!! and the speed of their dsl really sucks 5kbps??? LOL even an mp3 cannot be downloaded damn.. but they insist that they use a very fast dsl connection.. but not is reeally not true..

    commented by me. darick ^_^ pldt user but already tried that ###!!

  • El
      22nd of Sep, 2010
    0 Votes

    Attention: DIGITEL MANAGER

    Dear Sir/ Ma'am,


    We would appreciate receiving your advise/ update on the status of our Telephone & internet connection activation, we are experiencing problem of NO INTERNET & DIAL-TONE since last Thursday (Sept 18) up to now (Sept 23)! For your immediate action.

    Area: Near Lucban Public Market...


    Hoping for your immediate action on this.

    Thanks & regards,
    Ellen Babista

  • Sh
      8th of Mar, 2011
    0 Votes

    Digitel lucena branch is [censor]!

  • Ch
      17th of May, 2011
    0 Votes

    im working here in kuwait, kahapon nagpakabit ako ng internet sa digitel para nmn po maktipid ako sa mga calls ko sa pinas.pero kakakabit pa lng ng net..nagamit lang ng isang oras after nun wla na.it says DSL no connection...para po sa pamunuan pakiayos namn p ng serbisyo dahil minadali nyo kaming ikabit at magbayad dahil ang sabi last slot na yun sa block nmin tapo nag maikabit na anjan agad ang problema..pakiayos namn po sa welman
    ville block 16 lot 1 bocohan lucena city, , , under name of maryjane panganiban.slamat po...

  • Li
      26th of Jul, 2011
    0 Votes

    PALPAK TALAGA ANG SERBISYO NYU DIGITEL KAYU... ANTAGAL KO NA NIREREQUEST NA MAACTIVATE ANG NDD KO.. OO LANG KAYO NG OO.. ISANG BUWAN NA AKO NGHIHINTAY WALA PA RIN... LILIPAT NA LANG AKO NG PLDT...

  • Ja
      27th of May, 2013
    0 Votes

    pakiayus nman ng koneksyon ko kahapon pa q wlang net...jeffrey amorin flores

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