unprofessional policy
I attempted to join a small group over 2 mos prior to the trip date posted on website. I was given the name and contact number for the local group leader. Upon contacting this individual I was informed that the bus was full but that there were people "pending"
From her sunday school class. I contacted a customer service rep from diamond tours to see if it was the policy of the company for group leaders to reserve spots on the trip for their friends who may not even commit to going when there were individuals ready to commit and pay to join a trip. I was told "all the group leaders are different honey."
The complaint has been investigated and resolved to the customer’s satisfaction.
Falsely advertised
Tour#850983 Hometown Buffet Restaurant, this is the 2nd trip that you put us into this restaurant. Food was FAIR! So much confusion, kids running around and babies crying. This was not a pleasant meal either time. If you do not be me go there yourself. Also, our day in Philadelphia, it poured down rain was not able to leave the bus. This was due to mother...
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Diamond Tours Contacts
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Diamond Tours phone numbers+1 (800) 336-5711+1 (800) 336-5711Click up if you have successfully reached Diamond Tours by calling +1 (800) 336-5711 phone number 0 0 users reported that they have successfully reached Diamond Tours by calling +1 (800) 336-5711 phone number Click down if you have unsuccessfully reached Diamond Tours by calling +1 (800) 336-5711 phone number 0 0 users reported that they have UNsuccessfully reached Diamond Tours by calling +1 (800) 336-5711 phone numberCustomer Service+1 (239) 437-7117+1 (239) 437-7117Click up if you have successfully reached Diamond Tours by calling +1 (239) 437-7117 phone number 1 1 users reported that they have successfully reached Diamond Tours by calling +1 (239) 437-7117 phone number Click down if you have unsuccessfully reached Diamond Tours by calling +1 (239) 437-7117 phone number 0 0 users reported that they have UNsuccessfully reached Diamond Tours by calling +1 (239) 437-7117 phone number
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Diamond Tours emailsinfo@diamondtours.com100%Confidence score: 100%Support
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Diamond Tours address13100 Westlinks Terrace, Unit 1, Fort Myers, Florida, 33913, United States
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Diamond Tours social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 15, 2025
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