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DHL / thanks dhl for nothing!

1 125 E MainApopka, FL, United States Review updated:
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On May 3rd my Partner and I took a 12 lbs package to this DHL location we should have known better...the young Man behind the Counter was dumber then a box of rocks..first, he sees us coming up to the DHL counter with a large 12 lbs box which we sat on the counter and what do you think the first thing he says is (after we stood and waited for 10 mins for him to finish up with another customer)"do you need help with something?" my Partner made a face and said "yes we want to send this by DHL to Knoxville, TN" he walks over stares at the box for a few minutes then proceeds to flip it end over end upside down and right side up then says "is there anything in it breakable" my Partner said "no, lucky for you there isn't" he began typing something on a screen as he did this I said will this be delivered to my Mothers door she's 80 years old and can't carry it up the driveway and it could be stolen if it's left at the end of the driveway..he said "yes Mam it will be left on her porch" we even wrote those exact instructions on the box.. we use to use DHL because the PO wont take her packages to the door and they would either get stolen (she lives up on a hill a gravel driveway leads from the mailbox to the house)or ruined by rain..Moms package was dropped off on May 3rd 2008, and wasn't picked up until May reached Knoxville, TN on May 7th..but they did NOT deliver it to her door (even though she and my great Nephew was home waiting for the DHL truck) as we were told they would..instead they took it to the POST OFFICE..had I wanted the bleepen thing delivered by the PO I would have paid less money for the privilege..I called DHL and complained and all I heard was "I'm sorry for your inconvenience" I told the Woman I talked to I paid DHL for a service and they did not do their part..and if my Moms package gets stolen or damaged it will be their fault and once again she said "I'm sorry for your inconvenience" DHL will never get my business again..and I strongly recommend no one else use them! Why pay DHL more money to deliver your packages if they are just going to take them to the PO..the PO is closer to us then DHL is had we wanted Postal service we would not have paid $20 to DHL for delivery we would have just gone to the PO ourselves..all we can hope now is my Moms items and my Nephews gifts haven't been stolen!! Thanks DHL for nothing!! Forward this complaint on to them and let them know they have let down a 80 year old Woman and a 6 year old little Boy they can be proud..they got their $20! a small footnote we stopped having DHL pick up our packages from our house for delivery because the driver hit on me asking me out. when I told him I was married he said "so what" he made me uncomfortable with his advances..when I told my Partner that's when she said "no more at home package pick ups" now there's going to be no more package deliveries period! I do online auctions and sales so DHL you have lost a valuable customer!

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  • Ja
      18th of May, 2008
    0 Votes

    I want you to know I am not condoning DHL's behavior in any way. However, part of shipping is the responsibility of the shipper. If you know the item is not safe to be left, you should opt to make it signature required. Yes, it is an additional fee( minimal) but it ensures your package will not be left at the door. I always recommend that you check the zipcode that you are sending to, different areas have different delivery times and conditions. There are a few outlying areas that DHL must enlist outside couriers such as the USPS or other independent local courier services due to the location of the consignee. I always suggest shipment value protection as I would not drive my car with out insurance nor would i go without halth insurance. therefore, my items that I ship deserve the same protection. The cost is very affordable. $100 worth of coverage is only $.70.
    I am a firm believer in making sure I cover my bases. If it is my item, I make sure I am clear on what will happen. If you are un settled by the agent accepting your pacakge, then ask for a supervisor or at least another agent. Wording it in a way so as not to offend will save you much grief in the long run. It's sad that our society has come to the point where we have to think this way, but until we take back control and stand up for ourselves, things will not get any better.

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