DepositPhotos
reviews and complaints

I have been using depositphotos for purchasing graphics and images for years.
It is only when we start to request friends to join depositphotos new affiliate program, then we smell something is fishy!
We have signed up for a new affiliate program and got a verification email
from Affiliate Manager Nadya. We invited friends it was all good.

(SCAM #1)
You can not withdraw your earning:
In the middle of several email exchange, when we requested how to convert credits to cash they started to say our business model is not acceptable. They blocked our account. We are like WTF?
Which part of the terms that say inviting friends is not acceptable?
http://depositphotos.com/terms-of-use.html(SCAM #2)

They send you email and invite you to join affiliate program and they will verify everthing and you are good to go, and after you made some money they will block you without any reason, after lots of phone call and emails you will receive this email from support.
Quote:Your account has been detected as a participant of fraudulent activities.
Unfortunately, we will now have to terminate our cooperation.

Note: Now, they are holding over USD 300+ in our account which we have not withdraw a single cent from them before since sign up!

And finally, And honestly I don't understand why one user needs 3 accounts at Depositphotos one account for selling, one for buying and another one for the affiliate system

(SCAM #3)
You guys should start using the new Depositphotos Affiliate.
I bet you already received email from depositphotos about it and soon are going to
have big problem when start to withdraw your fund or even given lot of excuses by them to make you unable to withdraw fund!

My advice is AVOID Depositphotos Affiliate at all cost!

I tried the company out and when I wanted to cancel my subscription. The
subscription auto renewed a day early so I sent an email asking for
them to cancel my subscription. After they sent me back bad directions
on how to cancel it myself. I sent them another email asking them to
just do it since it would take them 2 minutes compared to me trying to
figure out the terrible directions they gave me in their last email.
They responded with a screen shot of Pay Pal on how to do it myself
instead of just canceling it. That screen shot turned out to be old and I
had to send PayPal a request to cancel my subscription and look into
this companies business practices. It's odd how some businesses will
just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.

It invade my internet browsing and takes over and locks my computer

I bought there 1-month subscription for 69$ (5 images per day) on January 30, 2014. It seemed like a good deal. I downloaded over 100 images eventually and was pretty satisfied with that. However, yesterday (7 March 2014) they charged another 69$ - I didn't want another subscription! I've already written to their customer support, but judging from the comments here - this in their normal practice and I won't get my money back. If so, this is the cheapest scam I've seen. I'll wait for a couple of day, and then if nothing happens - will have to reissue my card because of them and will spread the word about them on the net. This is unbelievable...

I totally agree with this person! Why do I have to keep paying a $59 fee weekly/monthly whatever and I only went on to download one picture that only cost a dollar. This is ###ed up man! This should be illegal! Anyone would think this is just spam. >:I

They will even try to revive old subscriptions from a couple of years past if you try a new subscription with them! I purposely didn't use PayPal to prevent that from happening, but they tried anyway. Thank goodness my credit card date had expired and I hadn't yet updated it with Paypal. In the end, I had to remove that credit card completely to keep depositphotos.com from stealing money from me on old expired subscriptions. I also agree that their image catalog is nothing that other stock companies don't have as well. I'd rather pay twice the subscription cost and get a value equal to the monthly payment. I wonder if a complaint to the Federal Trade Commission and the Attorney General in the state where they claim to operate will force them to come clean? Anyway, that's MY next stop!

I purchased an image that did not work. I accidentally purchased it again for $80.00 as it was in my cart (and it's of no use to me). After asking for help, I finally contacted PayPal. The petty response by DepositPhoto is to suddenly make my 66 credits disappear (costing me approx. $100.00) and never show my new 150 credits that should be added to the 66 (and all receipts are on their site). Also, they blocked me from downloading images I already purchased and followed all laws in doing so.
They have robbed me of well over $200.00. My Mother is on Hospice in the next room dying. I do not have time for this, but will fight them if not corrected. I see that other customers have had problems here, so they need to get it fixed immediately.
Stay away from these frauds

I tried the company out and when I wanted to cancel my subscription. The
subscription auto renewed a day early so I sent an email asking for
them to cancel my subscription. After they sent me back bad directions
on how to cancel it myself. I sent them another email asking them to
just do it since it would take them 2 minutes compared to me trying to
figure out the terrible directions they gave me in their last email.
They responded with a screen shot of Pay Pal on how to do it myself
instead of just canceling it. That screen shot turned out to be old and I
had to send PayPal a request to cancel my subscription and look into
this companies business practices. It's odd how some businesses will
just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.

Last month I purchased 150 credits pack, I've only used 12 of 150 credits but on friday when I logged in into my account I found no credits available to my account.
I asked live support (Robin) for help and she said "There is nothing I can do for you, write to support@depositphotos.com" only shows incompetence.
Honestly I will never ever suggest this to anyone to use Depositphotos as a Micro-Stock Photo Agency
They do not care about their customers and treat them like c***. Since then I have had no response. I have called them again. On the phone I got a very rude person who refused to help.
Needless to say, I am long past 2 business days and my issue is not resolved.
I did not receive my remaining credits. However, they sent me a new email of 20% discount to purchase a new credit pack.
Sounds, looks and smells like a scam and I will be contacting the authorities and ombudsman if I do not get access to my money very soon.

The information about cancellation is a bit misleading. They tell you to "go to your Profile page, and click My Preapproved Payments." to cancel, but it is not possible, since the payment was not yet issued by the Depositphotos.com. So to cancel before they start charging you need to go to My Account> All Account Activity> Click on Details next to "Recurring Payment | Depositphotos Inc | Created" and then Click "Cancel" located under "Recurring Payments details"

I hope this helps.

I disagree with the comment by Benjamin09, and agree with the complainant above. After turning off the recurring payment with PayPal, I ended up having to withdraw the use of that particular credit card in my PayPal account to make it all stop. I made the mistake of giving DepositPhotos one more chance with their more modest monthly subscription as the former one was just too many images and their selection is not that good. This time I used a different credit card but the problem is the same. My next step is to contact the fraud unit at my bank to stop the recurring payment. No company should ever do this to their customers! Recurring payment should be an option, not a mandatory requirement. I don't think DepositPhotos can even stay in business with using CUSTOMER RIP-OFF as their business model. The actual business operation is somewhere in Eastern Europe I believe. But the fact that they maintain some kind of business presence in the U. S. makes filing a complaint with the Federal Trade Commission an option, as well as a complaint with the state Attorney General where they "claim" to operate in the U. S.

Well, a recurring payment with paypal is something that you have to cancel there. Of course it will be still recurring if YOU don´t turn it off. If you don´t want to go through with it again - stop it. It´s you who can do that, so just go to your paypal account and stop it...