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Dell Financial Services / my terrible experience

1 United States
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I ordered a TV from Dell Store on line, they said they couldn't deliver it on time, they were out of stock. I could cancel the order or wait. I immediately cancelled the order. Within twenty minutes they confirmed my cancellation with an email. A week later a local shipping company called to say the TV was in town, when could they deliver. I was out of town for a month, I had cancelled the order, no one was home to receive it. I told them to send it back. For six months I received harassing phone calls twice a day, 7 days a week from Bombay India, telling me I owed for the TV. I explained to them 100 times what happened, wrote letters to main office in Texas regular. They promised to stop the calls and straighten out their mess, they never did. After 5 months I got a letter saying I didn't owe anything but $191.00 in sales tax! Then they increased the phone calls for the tax on something I didn't buy. The people in Bombay have no authority, they are like robots, you explain you didn't buy anything, they say yes, and start their pre-programmed spiel all over again. Zombies. Never buy anything from Dell Financial!!


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