Dell’s earns a 2.1-star rating from 8 reviews and 571 complaints, showing that the majority of computer users are somewhat dissatisfied with their hardware and support.
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bad products, bad service... no refund. help. = (
I bought a Dell XPS m1530 April of 2008 for over $1, 600 and after a couple of months, Vista started giving me problems so I had to reformat it. Turns out, the Drivers and Utilities CD didn't come with the wireless driver and I had to go online to download it. Ironic. Then in December, the s-video port stopped working. I talked to countless Dell representatives and they all thought they were brilliant enough to fix the problem but no good. One rep told me to just use the HDMI port. I figured if I spent $1, 600 on a laptop, I deserve to have it function for at least a year. I even bought a warranty that won't be expiring till April of 2011. So after school ended this past spring, I began battling it out with Dell. One rep finally offered to have the motherboard replaced and he said he was confident that would fix the issue. A technician came, was UNBELIEVABLY rude and after he left I found out he installed the motherboard incorrectly because all of the ports didn't line up with their slots. He had also completely scratched the underside of my laptop with his screw driver. On top of that, he damaged the CD drive to the point where I had trouble ejecting CDs. -- Oh, and by this point, the hard drive had also failed randomly so I was waiting for a refurb to arrive. This wasn't a big issue because I have an external hard drive that I bought just because my XPS was so unreliable. Though I lost some stuff, it wasn't too bad. -- I had to contact Dell again and requested a different technician to come. The second was really incompetent too but I think it's just cause he was old. By the time he was almost done, a screw and a plastic cover for one of the antenna were missing. If I hadn't pointed it out, he probably would've closed it up without the plastic cap, which keeps the metal on the antenna from touching other metal parts inside the laptop. Anyways, the s-video port still didn't work and my laptop was even more a mess. The plastics looked awful and the CD drive got even worse. I had to physically pull them out. I contacted Dell again and they said they could either have the motherboard replaced again or have the laptop sent to the Dell Depot. I said no to both because I had bad experiences with both technicians and I can't afford to be without my computer because my whole life is on it and I need it to do just about everything. Only after I threatened the representative did my case finally get escalated to the "highest department". The new guy gave me the option to have the laptop replaced with a refurbished unit and it would be of equal or better quality in every single way. A beautiful Dell Studio XPS 16 arrived. Too bad it's not all about looks... Upon turning it on, I already had problems with it and then when I finally got to the desktop, I realized that the video card was a down grade. Furthermore, this laptop's webcam doesn't always work when it comes to the Fast Access Facial Recognition function... And it refuses to install some apps and after it's been on for a little while, it stops opening apps. And it's also been disconnecting me from the internet. Well, it says I'm connected and that there are no problems but nothing internet related works. For some reason, this computer is also noticeably slower than the XPS. In addition, the AC adapter isn't always detected and programs CONSTANTLY stop responding and randomly close. There is also a lot of lag. The laptop doesn't even always successfully restart. It's been driving me mad. I contacted the Dell corporate office and they had an "executive technician" call me and all the guy did was uninstall Firefox, reinstall it and uninstall the webcam driver and reinstall it. The same problems persist. I finally decided to file a complaint against Dell to the Better Business Bureau because I want a refund and their business practices are ridiculously awful. I've been hung up on and disconnected by representatives even though I wasn't even being rude or loud. Calling back is a pain since the wait time can be forever. Overall, I've spent well over 30 hours speaking to representatives. I've spent countless more hours waiting for technicians to come and reformatting the laptop myself and re-customizing it to my liking (i.e. installing programs, changing settings, etc.). I've probably reformatted over 10 times.
complaint
To whomever concerned,
The purpose of this email is to lodge a complain against the service of one of your sales staff - Andrew Wee, extension number 8632166.
At the beginning, he promised to let me know if he can throw in something for me after I placed my order. My order is placed on the 13th of June and still no news even till Tuesday morning. So I have to make a call down on the 15th June to check what is the matter. It was then Andrew told me that the credit card system is faulty on the 13th but I still don't understand why he didn't call to let me know on the next day, which is the 14th of June. However he seemed rather sincere, carries a rather pleasant tone of voice and have prompt follow-up calls so I let it passed.
However after the order is being sent to the factory, I have to chase him for information ALL THE TIME and even though most of the time he promised that he will call back, he failed to do so. It literally feels like I have to make the whole damn computer myself as when I didn't have the ready information online, I have to call and check and wait for the reply which Andrew refuses to call back every single time. On the 22th June, when I asked him about the delivery date which isn't available online even after 3 working days, I had to make the call near to the closing time of your hotlines and it was then he told me he do not have the information and will let me know the next day. If you have to let me know the next day, you should had call and not keep the customer hanging and then make them call you in the end! And of course I still didn't received a call from Andrew the next day as well. Fortunately, the information is available online then. But that doesn't make it a reason not to call back.
This is my second purchase from Dell as I remembered the last purchase to be rather pleasant. I even recommended my friends to buy from Dell, praising the high service standards and the quality of your products (my laptop serves me well till this day). But this latest purchase is far from satisfactory. In fact this purchase left me full of frustration, I need the computer urgently and I placed the order way beforehand and now because of all those delays, I have to borrow from my friend just to complete the task. If this is the way you treat your customers, I can assure you this is the last purchase I would ever transact with Dell. And advising those around me not to do so as well.
Moreover, less hassle need to encountered from other brands, without the need of waiting for 3 whole weeks and needing to borrow a credit card or cheque book just to make a purchase. Prices are rather competitive as well, with the same or comparable specifications.
$1500 might seem nothing to you but it's an amount which I have to scraped and saved. I expect better treatment for that kind of money.
Feel free to check your call recordings if you have doubts in any of the points I made in this email. All the required dates are stated.
Yours Sincerely,
Megan Tan
This communication contains information from that maybe confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
Bought an Inspiron 7506 2n1. I barely moved it on my table and noticed that the bottom is all scratched up. The material is very poor quality. Called Dell customer service which is now only in India (?) and they said that it has been more than 30 days so I can basically fly a kite.
I paid a good sum for this machine and expected to use it for many years.
I bought my 12th Dell 2 years ago. I had always had Dells and loved them. The one I bought 2 years ago didn't last 13 months. It was a piece of junk that sounded like it was an airplane about to take off. I, stupidly, purchased another with an in home service agreement for three years just in case I got another piece of junk. I definitely got another piece of junk. Either I can't get it to turn off or I can't get it to boot. I have called tech support to have a technician come and repair the computer over 4 times now. I speak to someone who speaks no English and tries to explain to me how to take my computer apart and repair it myself. If I had time to be in the computer repair business, I wouldn't have spent the chunk of change for the in home service agreement. I have spent over 12 hours on the phone with these people with my computer taken apart just to be hung up on in the middle. They refuse to send someone out to work on the computer because I have not isolated the problem. Is this bizarre or what?
I have a warranty on my car - which fortunately is not a piece of junk. If, however, I have a problem, I certainly don't expect a mechanic to talk me through the repairs.
Don't waste your money on a Dell - they are a thing of the past.
I first called on Feb 26 and was kept on the phone for over 2 hrs. Tech support was to have an in home service rep schedule a repair visit. I had not heard from them so I called again on 3/27 and was kept on the phone from 7:30pm - 9:10 pm. The last rep placed me on hold at 8:15 and never returned to the phone. That was after she told me to get a flat head screw driver to open the computer up. If I wanted to go into that field of work I would have. Instead, I chose to pay for an in home extended warranty that Dell will not honor.
It all started when I purchased a Dell Inspiron 1525 in 2017 or so from Best Buy. Within months of purchase the hardrive died. It happened 2 more times after that only months apart as well. I took it to Best Buy to have it replaced since I was covered. Then shortly after that it started overheating and shutting off. By then the Best Buy warranty was expired but the Dell warranty was active. I went through Dell and they replaced the heat sink but then it happened again just a few months later. The 1525 I bought was defective and Dell refused to admit it. I contacted the BBB to try and have Dell replace the laptop and they put up a fight. They were also very rude and the customer service transferred me from person to person. Finally I spoke to someone willing to replace it but they tried to tell me I had to get a refurbished laptop. I fought that only because with all the trouble I had, I felt it was fair to get a brand new one. Finally they agreed. I got that replacement laptop but found they sent me the wrong charger. The replacement laptop was a Studio 1555 that needed a 90 watt charger and they sent me a 60 watt. After my bad experience with Dell I chose to buy the charger on my own. Shortly after that the battery died. I called Dell Inc. today and all they did was transfer me for 2 hours. They were rude and I didn't appreciate as a customer to be treated that way. One person told me that I did not buy anything from Dell and therefore they can't help me. I BOUGHT the original laptop from Best Buy but it was their product. Dell refuses to stand behind their product and take responsibility. All they know how to do is be rude and disrespect their customers. The man, his name was Kevin said that I didn't buy directly from Dell and all Dell has been doing is helping me. Well duh! It's THEIR product. They should help. Out of all the laptops I could've bought, I chose Dell. Isn't that enough for them to want to satisfy the customer? It's disgraceful and unacceptable. Something needs to be done because I am not the only one who has suffered with bad customer service. Why should we as customers stay loyal to a company that obviously can care less if they have unsatisfied customers. Now I have to shell out a lot of money to replace a battery that's defective after only 6 months. It's not acceptable at all. All I can say is if you buy a Dell...BUYER BEWARE!
I ordered a laptop from Dell on May 8, 2017. The order was confirmed and was supposed to ship on May 26th. (Just in time for my husbands birthday) When I didn't receive a shipment confirmation, I checked on the status of my order. To my surprise the order had been cancelled without so much as an email to me. I spoke with customer service, who transferred me to financial services who told me it must have been a computer glitch. She suggested that I speak with sales and reorder. I was then cut off. I called back but never got past the operator to direct my call. After speaking with 3 different people, I hung up in tears and angry. My husband and I have always bought from Dell. Now I have no birthday present and don't want to go through customer service. I don't even know if I want to do business with Dell any more. There isn't even someone there who will help me.
I purchased a new Inspiron laptop in March, 2017. I started noticing an awful odor and realized it was coming from the laptop. It ran too hot and caused something inside to give off a very pungent and caustic smell. Dell agreed to give me a replacement, but it was a refurbished model. It also ran very hot and Dell agreed to examine it. They replaced 2 parts, and it still runs too hot. I want a replacement, but Dell refuses. They are willing to look at it again and fix it, but I spent too much money to keep sending back a system for repairs.
My son was trying to pay off an acct with Dell. After much haggling they agreed on an amt to pay and the bill would be considered paid in full and reported to the credit reporting agencies as such. My son paid the agreed upon amt. and now Dell is refusing to report to the agencies. "Your acct has not been paid in full and we consider what you paid as a payment and you are still responsible for paying the balance." How can a business agree to accept an amt and then back out of the agreement after you have paid that amt. LIARS!
I purchased to laptops in the past and was very happy with their service. my family and friends told me that over the years, their service deteriorated. I did not believe them, until now.
I ordered a desk top for my mother in late October 2017. The salesperson told me it would arrive Nov 12th. I called Nov 16th b/c computer still did not arrive. They told me I would get it in a week. i called November 30th at 430 pm. The person said they were having technical difficulties and to call back in two hours. I called at 8 pm. I was shuttled back and forth from customer service to sales and back. No one wanted to help me. One person said it was sitting in the warehouse but for whatever reason wasn't shipped. I asked why and she told me to talk to someone else. After being on the phone for an hour being tossed around, a Dell guy answers and says "customer service is closed. call tomorrow". I was furious. I told him i just want my computer, if you cannot produce a computer, i want my money back. He hung up on me. i called the next day, and miraculously guy said it's being sent to me today and i should get in 5 business days. yeah, right. I'll see it to believe it.
Obviously, Dell has too many customers that it no longer cares about keeping customers. Won't be buying anymore computers from them anymore.
Everyone, do NOT buy from Dell! you are better off buying ready made ones in the store.
I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasn’t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it would be delivered within that reasonable time frame. I ordered the laptop for school and work, in addition to moving at the end of November, so this was a time sensitive order. I was notified the 21st of September (the day the laptop was supposed to ship) that the laptop’s shipment date would be postponed to the 21st of October, an entire month. I called Dell customer service and after explaining that I needed the laptop as soon as possible, was told that in efforts to make me happy they would be willing to give me a $25 gift certificate. I was told that the delay was caused by Hurricane Ike and some parts wouldn’t be available until a later time. Upon the 21st of October I was called and told that my laptop would be postponed yet again, for another month and would maybe ship to me on the 21st of November. Of course I will be in the process of moving, if not already moved, by that time. I called Dell, inquiring as to why it was postponed again. I was told that there were unforeseen circumstances. When I pressed as to why exactly, at this time Dell customer service told me they would transfer me, because they could only tell me was that it would be shipped November 21st. I was then hung up on. I called back, asking to speak to a supervisor and told that there was not one available. I asked to be placed on hold until one was. They refused and demanded I call back. I asked if they could call me back when the manager was available, Dell told me no. I told Dell I didn’t mind waiting for a supervisor or a manager. I was told it would take 45 minutes for someone to be available, I told them I didn’t mind. After convincing them to put me on hold, someone was available to speak with me within 5 minutes. The supervisor notified me that the color I had chosen for the laptop (Blossom) was unavailable. I asked why then, was I able to order it. She didn’t have an answer for me. I asked why I wasn’t told that the first time they postponed my order; she didn’t have an answer for me. I requested a discount (because I spent $25 on the blossom design, that now I wouldn’t have) she denied that. I asked for expedited shipping, and was denied. I asked to change the address for my shipment, and was denied. She then promptly tried to transfer me to someone else. I was on hold for twenty minutes before I hung up and called back. I spoke to a man who apparently heard I was calling for information and although I asked to speak directly to a manager, he refused and hung up on me, stating that it was “his right” to hang up on me if he wanted to. I called back, now highly agitated and spoke to a person who refused any discounts, refused to change my address information and strongly suggested that I cancel my order. Let me make myself clear, Dell has already taken my money, the laptop is paid for. The shipment date would be more than 60 days from the time that I ordered the laptop. The $25 gift certificate was only available online and only available on non-discounted prices, and I had to pay shipping and taxes. Dell, in the end, got more money out of me. I only agreed not to cancel the order and accept the gift certificate as long as the laptop was delivered in October. This was not the case. If Blossom pattern was not available, I should have been notified. I should have been waiting for information and given updates at the last minute. I should not be hung up on. I should not have been given attitude for a mistake that Dell committed. It’s rude, inconsiderate and a mark on the company. I only want what I paid for. I will not be suggesting Dell to any friends or family members. I am highly disgusted.
First, this is just a start. I plan to post this on every message board I can find in the next couple days. I'd like to prevent people from going through the hell I have experienced the last couple months.
It took from the 13th of December to the 6th of January to get my Dell Studio 1537 laptop. That's a hell of a long time to live without a computer, and surely, if a new customer wants a computer, you would THINK they would get it to them faster. In any case, the customer service guy lied to me about a number of things (including the time it would take to arrive) in order to get me to buy the computer. Then, I was told I could cancel, but that left me without a reliable computer to use and no way to purchase a new one (I used Dell credit to get the laptop). So I suffered the long wait, and it finally arrived.
Upon receiving my new laptop, I decided to watch a movie on it. I put the DVD in, it loaded, but the DVD skipped over and over. Once that happened, I attempted to eject the DVD, but it wouldn't come out. So I restarted the computer and finally got it out of the drive. After this, I decided to try a different DVD, since the first one had a minor scratch on the surface. I tried a new DVD this time, but the DVD drive decided to pop the DVD out this time. The drive also sounds like it's a huge machine trying to produce a lot more than a video on the screen of a laptop. Something is wrong with it. Almost inevitably, the drive pops out any DVD at some point while I watch a movie.
What did I do? I called the technical support, and spent hours (two seperate times), attempting to get the issue resolved to no avail. It seemed clear that the issue was hardware, not software. Unfortunately, because I had to wait so long to get the computer, and because I was sooooo behind on work for school and my campus job, I was desperate. I wanted to return the computer. I spoke with the special department at Dell that talks to people like me; those people who are unhappy with their purchase and remorseful that they even contacted the company to begin with. The man told me that the issue was stated to be resolved by the tech department (the people in India that I spoke with I told I would have to play a DVD to figure out if the computer was actually functioning properly or not, and that I could not tell them that the issue was resolved, but they put it in the computer that it was). Because it said this, he told me that I would have to pay 15% of the computer's total cost to return it. I flipped out. After about 10 minutes of listening to me screaming, he said that he would see what he could do. But, would I be interested in taking $75 and keeping the computer? Haha! NO! I don't want a broken computer! So then he offered to send me a NEW computer. He essentially begged me to take it, promising the new one would be built in 5-7 days and immediately sent out. He assured me that it would work perfectly as well. I didn't really want to, but once again, I don't have the money to buy a computer and Dell gave me credit- I figured I'd give it a shot and told the man I would return the computer at no charge if I did not receive what I ordered.
Here we are, well over 2 weeks later and I have no new computer. Tonight I call to see what is holding it up, because to be honest, I've sat around for about 6 weeks waiting for a reliable computer (counting all that time in December)- you know, the one I expected when I ORDERED this damn thing. The man on the phone told me that no computer had been made and he had no idea what I was talking about. I flipped out, once again, and spoke to his manager. The manager, unfortunately, had no way to help me and the people that I spoke with before (the ones who promised me a new computer) were the ones I needed to talk to. At this point, I'm returning the Dell. I've had enough of their crappy computers; customer service; and lies.
I was told that a someone from the legal department would contact me soon: I asked the man if that was a promise as strong as the one to send me a new computer, because if it was, I was just going to send this computer back to them.
What I figured out is that they are trying to get me by this 21-day return policy. You have 21 days to return the product, or you cannot return it and you have to keep it. This is something they do not want to tell you. So here I am waiting all this time for a computer that I bet they never planned to make so that they could trap me in their loophole. Sadly for them, my cousin lives locally and is a kick ### attorney. They had better HOPE they take this back. I'm currently on a mission to ensure everyone that uses internet and is interested in buying a Dell reads about what I went through, so that they do not make the same mistake that I did. The company and people are not only unethical, their products are unreliable. I'm sure some people have had decent experiences with their Dells, but that is not to say they will if they make future purchases through their company.
broken computer
I purchased a Dell XPS 1710 laptop with 3 years additional warranty in 2007. In April, 2009 it started having problems. I spent over 40 hours on the phone with Dell service technicans doing what they told me to do. I asked for an RMA number to return it, but they refused. On two different occasions they sent technicians to my home to fix the computer, but it never worked properly. They finally allowed me to return it, but then said the part was on backorder (six weeks). Then they finally told me they would send me a new computer. That was almost a month ago. Still no computer. The website shows where the new computer was cancelled 3 different times. I can't get anyone at Dell to call me to resolve the problem. I'll never buy a Dell computer again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I finally got hold of customer service. I have gotten hold of them 4 times to be exact. Different stories or not understanding English is what I got when I dialed the Austin, TX. number. I got lied to twice also. Shame on this company. You are supposed to be out of Texas? I am 7th generation Texan and I find your service appalling. I will be getting rid of my laptop and not even looking at another desktop that I was going to buy before calling your company! I cannot believe you would even consider treating the public in this manner! You are taking jobs away from your own and now you will be loosing business in Wichita Falls, Texas. I guarantee that!
If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
starting at the top:
Michael@dell.com
michael_dell@dell.com
ronald_garriques@dell.com
lawrence_tu@dell.com
andrew_esparza@dell.com
paul_bell@dell.com
stephen_felice@dell.com
david_marmonti@dell.com
brad_anderson@dell.com
jeffrey_clarke@dell.com
alex_gruzen@dell.com
joan_hooper@dell.com
william_gray@dell.com
Brooke_Adams@Dell.com
michael_dell@dell.com
stephen_linder@dell.com
Swastik_Ghosh@Dell.com
mikeeagle1@aol.com
Dawna_Richmond@Dell.com
Richard_Bernier@Dell.com
Us_dfs_customer_experience@dell.com
geoffrey_knox@dell.com
andrew_ramer@dell.com
michael_george@dell.com
Brian_r_davis@dell.com
duane_pond@dell.com
Tracey_selberg@dell.com
jennifer_harrell@dell.com
david_slaughter@dell.com
kelly_rogers@dell.com
Tammy_Luong@dell.com
Brian_r_davis@dell.com
au_tech_support@dell.com
Greg_wills@dell.com
kelly_boatright@dell.com
david_frink@dell.com
jess_blackburn@dell.com
robert_williams@dell.com
shep_dunlap@dell.com
lionel_menchaca@dell.com
stephen_linder@dell.com
My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
the problems their customer service and FIX them.
Good luck!
false advertising
False Advertising on DELL vostro 220s
when configure system there is an option to add build-in Bluetooth(341-7811 Selection made in Bluetooth section Vostro ). Called Dell sale before online order to confirm this is a internal bluetooth module. But when I received the computer, there is no bluetooth at all. Ask for send me the part. 7 days later, no part was sent, and dell tell me there is no such part at all. Dell doesn't have a build-in bluetooth for this computer at all.
this is totally false advertising. BBB complaint filed. Looking for compensation and system replacment.
My dell order number [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
gift cards
I have been unable to use my Dell gift cards for purchases. Starting Jan of 2008, I started to gift myself a $100 card a month. Some were E-Cards ($600), some were Hard cards ($1200) sent in the mail. All have no expiration date.
Around Dec of last year, I didn't receive my card in the mail. After two hours on the phone getting passed on from person to person, I finally hung-up and called my credit card company and canceled that charge. I continued to buy cards till I had $1800 of them.
Then I decided to use one... and that is when the trouble started. I took me over a week, hours of waiting on the phone, etc till they were able to correct the E-Cards. They assured me the other hard cards would work.
Two weeks later, when I decided to use the hard cards, I was able to use 2 of them and place some orders. Unfortunately, the orders went through, but the cards were later invalidated and my orders canceled. It seems they were invalidated by Dell. One order I was not notified, the other I received an email. After speaking with Sales, they were going to contact Dell Card Service and correct the problem. I also called Dell Card Service and asked them to follow-up with Sales. Neither of them did, although they said they would.
That was almost two weeks ago. I have called daily, e-mailed daily and generally gotten nowhere with Dell Gift Service (they say their tool to fix the problem is broken) and Customer Service.
Now, I go to check the balance on the remaining 13 cards at Dell's website, and some show invalid, some show $100 original balance. Unfortunately, the ones with a balance do not go through when I try to make a purchase. There is no expiration date on this type of card, yet they show as invalid.
I average an hour a day and have used all my lunches and breaks at work trying to resolve the problem. Those hours have added up to days, many minutes on my prepaid phone, and still no resolution. The managers I call are often there on site, but let my calls go to voice mail after holding for 20 minutes or so. Often I am passed around and then disconnected. I have told this entire story to dozens of Dell employees (Sale, Service, Gift card care).
Several employees promise to call back the following day regardless of the outcome, and have not. These people owe me for my time, my minutes, the sales discounts I was unable to use, and finally the frustration of getting the runaround. Why does Dell treat their loyal customers so poorly?
The complaint has been investigated and resolved to the customer’s satisfaction.
billing errors
In June of 2007 I purchased a computer for my son for Graduation from Dell and set up an account. At the time I had a credit limit of $6000. The computer was under $3, 000. Over time we made the payments on the account. Suddenly last summer my balance jumped from $2300 to over $6000. When I called and inquired as to why, they responded that I had purchased a Widescreen Sony TV and various other items on my account. I filed a dispute, but they could not tell me where any of the merchandise I supposedly ordered had been shipped... I they have since turned me over to collections and I have spent months faxing them my dispute, additional correspondence back and forth with still no resolution... just annoying phone calls from their collection firm. HELP! Do I need an attorney?
Thanks,
E Powell
The complaint has been investigated and resolved to the customer’s satisfaction.
anyone having problems with Dell finacial services please contact me, I am interested in speaking to you. Newlifebegins@gmail.com
I have run into an issue with Dell as well. I have made payments of $295.00 since 9/2/08 on a pc and laptop my mother purchased for me in Dec.07. Today I received a call from a collections agency; SRA associates saying my mother owes $2, 000 and that we have not made a payment in 1 year. That in 6 day if I do not take a settlement and pay $1, 600, further action will be taken. As I was speaking to her I told her I was looking at my financial records and I have the proof of my payments in front of me. I could e-mail them to her or whoever needs them. She just stood with the sorry Ms. and the threats.
You need an attorney, those are fraudulent charges on your account and you are not responsible for, it looks as if someone has stolen your credit number.I would definitely speak to an attorney if i were you.
defective merchandise & computer returned
In February I purchased a laptop from Dell. Within a few days I began calling Dell because the computer was defective. I was transferred 13 times on one call, called over 20 times, each time I was connected to someone in India, who transferred me to someone else in India. While I was on hold, a recording told me that for an additional fee I could speak to someone in Northern America.
After I was cut off the last time, I gave up and sent the computer back to Dell with a letter explaining my frustration with their customer service and requesting they not send me a replacement.
Then I began to get statements and dunning phone calls from Dell Financial Services saying I owed them the cost of the computer. I wrote them several times and told them I didn't have the computer, they did and I owed them nothing. Last month I spoke to a customer rep in Financial Services who actually called me back and told me she had resolved the issue, my balance was zero and I would not hear from Dell again.
Last week I received another statement and Friday I got a dunning phone call. I called Financial Services again yesterday. I got a rep who could not think or speak anything but what was on her script. She continued to tell me I owed for the computer, I kept telling her they had the computer and have had it since February, she would go right back to script and asked me if I wanted to make a payment. I gave up.
Today I am writing the president of Dell because I cannot believe the level of customer service they have. It is outrageous. I am enclosing a copy of my return receipt for the computer signed by their employee on February 25th.
If anyone has suggestions who else I can write to I would appreciate it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I complained to the Better Business Bureau. If every person who has been wronged by Dell complains to the Better Business Bureau, more is likely to be done about it. Here is the link to file a complain about Dell:
www.bbb.org
programs locks up all time
i started to rent this laptop when 1-week later i called to complain about it not working right so when i was the phone with this guy after being on hold20min he came back on a told me that it wasnt there problem and that i would be stuck with it and hung-up well knowing that i dont have money to be throwing around like i waited and called back after cool heads but that was big mistake and the asst manger started yeling at me on the phone so hung-up went in, the next day and asked them to fix the problem the gut at the counter litterally ripped from hands and we will get to when we can and laughed the lady told me next it would be ready so i called and they told me that they have to get knew disks order, the guy in the back ground was laughing loud saying curse words about i ll get next ######ing year and that i would just to have to deal with it so this lady said that it would be next week before they can get around too even checking on disk.so i called the following week after i went next door to rent from rent a center (which by the way is cheaper and better)!and so 2-weeks go by and they call me to tell me its done and so i go to get it and i asked the lady if they were going to credit me the two weeks for them to have it and she tells me HELL NO AND THAT I BETTER NOT BE LATE WITH THE PAYMENT OR THEY WILL COME AND GET IT and charge me double too get for being a pain there side, wow i just dont know how they can get away with that [censored].i bet the company could care less, because their independtly owned BS BS BS -evans, colo
The complaint has been investigated and resolved to the customer’s satisfaction.
crashed my computer
I spoke to Dell about my new laptop that was running slow. They informed me that a program they sell will spped it back up. It's called PC Tuneup and it's forsale on the Dell webite. When I went to purchase it, it redirected me to Iolo.com web site to pay for it. So I did. I installed it and then ran it. It took about 2 hours and then it needed to reboot my computer. After it shut down it tried to reboot and it failed. So I tried safe mode and found out now my Microsoft folder was coruted and andything that was microsoft was now crashed.
I lost alot of files, personal pictures of my friends that was sent to me from Iraq that have been killed in action. (can't replace those pictures or emails.)
I spoke to Dell and now I fined out that this Dell PCtune up program put out by Iolo.com is in fact not compatiable with the operating system that came with my laptop from dell. (Vista 64bit) and they have recieved 100's of complaints to this efect.
Case Number CAS-636300
I have been in contact with Iolo.com and they deactivated the subscription and said I would recieve a refund within 24-48 hours since I paid with Pyapal. That was 2 weeks ago and still no refund.
I called Iolo.com again and spoke to someone else and gave them the case number and they informed me it was escolated to a manager last week but still has not been autherized for a refund.
RECAP they took my money killed my computer, deactived the program so it can't be used again and havn't got around to returning my money sent to them via paypal.
I NOW ASK ALL WHO READS THIS TO NOT BUY ANYTHING EVER FROM Iolo.com AS THEY WILL KILLER YOUR SYSTEM AFTER TAKING YOUR MONEY. SPREAD THE WORD THERE CROOKS
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having the same problems. I RECEIVED A MESSAGE THAT I had two problems areas on my computer. When I opened PC Tune up I was advised to reactivate, which connected me to iolo. My account was charged but the program did not work. When I contacted Dell I found out I had paid for PC Tune UP when I bought my computer till 2012. Dell after a total of 12 hours on the phone with teck support cannot figure out how to connect PC Tune Up. In the mean time iolo has charge my account twice and claims I need to contact Dell to get a credit. Dell claims they have no record or information on the two charges. I would say this is a fraud scam if I ever saw one. My Service Case No. is [protected]. I am in Flordia my next course of action is Channel 6. So far all Dell does is transfer me from one dept to another.
will not cancel order
On April 1 2009 I placed an order for a laptop computer online. The next day I received a order confirmation stating the computer will not be shipped until the 28 April. I immediately e-mailed Dell asking to cancel the order as I didn't care to wait for a month. I received a reply saying the order was on hold and to confirm that I wanted to cancel. I replied to the e-mail confirming the cancellation. This all took place in the first 24 hours, my next e-mail from them stated that they couldn't cancel because the order was in production, however, I could return the computer within 30 days and get a refund. After fruitless e-mails with the same reply I tried calling Dell's help line... After being routed through several people who just kept passing me to the next person they hung up.
So it looks like I'm stuck waiting for a month for a computer I need now. So remember this, if you place an order you will get stuck with it. If this posting saves one person from visiting Dell Hell it was worth the effort
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with comment, DELL Needs to be challenged legally by the Dept of Justice on its policies that violate FTC law
DEll Changed its "policies" April 2009, but there is a question that their policy may VIOLATE Federal Trade Commission Law.
FTC law specifies that all customers have the right to cancel ANY transaction whether on the internet or not withing 72 hours of making the transaction, this excludes Sundays a Holidays as business days.
If your Ordered item on the Internet, you may have difficulty re contacting DELL because their Customer Care Group is in India now. Word is that these Indian people are trained to say that item is "in production" and can not be cancelled. However they operate on a recorded line so you should too. Record them just as they record you, make sure you say the date and what you are attempting to cancel and make sure it is within the 72 hour time period. Also make sure you purchased the item using a Major CC .
You should also send the Customer Service group and email on the same day you speak with them to CANCEL your order.
Dell tries to make all your online purchases subject to Texas law and you agree to arbitration before buying ANYTHING from DELL online. See what you give up to get a good bargain? Make sure that if all else fails that you can live with paying the 15% restocking fees they may charge you if you don't Cancel the order in 72 Hours. Those fees are how they pay for those people in India..
I had a similar problem. I tried to cancel my XPS Desktop order within 24 hrs. and Dell refused to cancel my order. I complained to the Better Business Bureau. If every person who has been wronged by Dell complains to the Better Business Bureau, more is likely to be done about it. Here is the link to file a complain about Dell:
www.bbb.org
Dell may charge a 15% restocking fee plus shipping for orders you try to cancel.
credit line application and tech service
I bought a computer, printer, the works for my sister more than a year ago. Last weekend, "sister" called Dell to get service on her computer... paid $50.00 to have it fixed thru internet access. She tried it out, still not fixed. call tech support back, they wanted $50.00 more. She didn't have it..they offered her a line of credit for $4, 000.00 using HER SS# and Name.. she applied for it. Tues morning I received a call (not my sister) to verify that I(not my sister) was trying to open a line of credit, I told them no.. they said that they will report it as fraud and deny the request. I said I wanted the contact information of the person who is trying to get credit under my name including their phone #. e-mail etc. so that I could report it through the police department. They REFUSED to give me that info saying that I would have to get a court order for them to release that information... I spent the next 5 hours calling credit reporting agencies. called Dell back... told them I had a right to know who was attempting to get credit under my name etc.. was transfered from one dept. to the next... having to explain over and over again... continuously told that "this" dept doesn't handle it or that I was not entitled to that information.. Then last night, my sister called and said she was having trouble with her computer and told me she was waiting to hear from Dell about HER new line of credit? I told her what I just went through, she then forwarded to me the two e-mails sent to her from Dell that clearly show HER NAME, HER ADDRESS etc... however, my name was populated (old address, old phone #, old information from when I bought the computer for her, no longer valid) in certain areas too. Clearly, the technician used the purchase information to populate some of the fields and used her information to populate some of the OTHER fields.. my SS# was NO WHERE TO BE FOUND... needless to say, this was a huge mistake on the part of Dell... I called them today... another 3 plus hours... I complained about my entire day being wasted due to their mistake which could have easily been taken care of by Dell telling me who else was involved in the transaction... All of it was plain as day.. STILL now 2:40 PM Wed.. my sisters computer is still not fixed., HER request for a line of credit to get her computer fixed has been marked as fraud which it shouldn't be.. since she gave her info to obtain credit... we don't know what to do to get service. Thus far, I have spoken in the order I have spoken to them; Anny, Anise Rose, Amanda, Anise again, Aradia, Rakesh, Cathy, Jake, Alex - supervisor, Roz, Jack, Richard, Amanda again. May, Joel, Harry in Tech support who was trying to get me through to his supervisor and did, .. put me through to Greg who was clearly eating and talking at the same time... I told Greg, I can't understand you.. mumbling.. speak clearly.. which made him mad so he transfered me into the automated system without saying anything.. just chewing on his food... then Lageshwari.. who couldn't help me at all she said and proceeded to transfer me again... 8 plus hours in two days.. transfered more times than is imaginable, I'm so upset that I began swearing which didn't help.. what do we do? I even threatened to contact the Better Bus B., to no avail.. I'm so stressed out right now... it is actually good medicine to sit here quiet and type out this complaint... Dell, your customer service it absolutely terrible.. I have bought two complete desk top computer systems from your company, printers, scanners, etc... NEVER AGAIN.. my sister still awaits help with the computer I bought her.. There is no excuse for treating me the way I have been treated. I am actually tired and plumb out of steam from trying to straighten out this situation. The only thing now to do is file complaints about Dell Financial and Dell.com to everyone imaginable.. I warned you and you just kept transering me.. HOW RIDICULOUS!
The complaint has been investigated and resolved to the customer’s satisfaction.
adapter scam-dell
I bought an Inspiron 1520 14 months ago. Early on I noted that the adapter dell sent would sometimes slip out if the laptop was touched. Then at 6 moths I started getting a message on power up -"AC adapter wattage & type cannot be determined". Two weeks later the battery was drained and the system wouldn't recharge it.
I called Dell and asked for a new adapter as I felt that slipping out and "adapter type be determined" message I got on power up meant the adapter was faulty. Dell absolutely refused to replace the adapter even though it (as turns out) Dell KNEW it's adapters were causing MAJOR pc damage. The pc damage caused by Dells faulty adapters is HUGELY profitable as Dell has been using it to sell extended warranties, new batteries, new adapters, and new motherboards to customers. Thousands have been affected by this scam. There are class action suits yet Dell has made no official recall or admission.
These faulty Dell adapters that can't be recognized by your new laptop will eventually cause your battery to be unrecognized by the pc. And the battery will most likely need to be replaced in a matter of months. My 14 month old laptop is on its 3rd adapter, 2nd battery and 2nd motherboard. All because Dell was sitting on a truckload of adapters they knew had serious design flaws and shipping them out with new computers purchased Dell KNOWINGLY sent these adapters to new buyers and as replacements to anyone under warranty.
http://www.laptop-junction.com/toast/content/dell-ac-power-adapter-id-chip-died
http://getsatisfaction.com/dell/topics/_the_ac_power_adapter_type_cannot_be_determined_your_system_will_operate_slower_and_the_battery_will_not_charge
http://chaotictech.wordpress.com/2008/06/19/review-dell-refurbished-adapter/
The complaint has been investigated and resolved to the customer’s satisfaction.
billing dispute
I have been receiving a phone calls from annoying indian voice 7 time a day. I have told them that I do not owed from Dell I have paid off my remaining account balance last August of 2008. I have told them that the amount they are trying to collect was a refund check that I mailed it back last November 2008. I made a payment for my husband Dell account for $70 last Oct. 2008 I dont have the billing so I just reference his SS# on the check memo, however the Dell applied the payment on my dell account which has zero balance, then I received a $70 refund check from Dell. I contact the Dell to apply the payment to my husband account because thats what the payment for, They finally applied the payment to my husband account, so I mailed the refund check back saying that I'm returning the attached dell check refund $70 along with my billing please write off the $70 balance on my account. I thought that was the end of it...but they never write off the balance on my account. I have send 4 follow up letter to resolve the issues but never gotten a reply, I been fighting with them since December to present. I'm so frostrated I was being harrass on the phone by the dell collection for something that I did not owed. Now it's ruined my credit I'm thinking of filing a complaint to state attorney or file a a law suit for distorying my credit, now I can't get a mortgageloan due to this. I don't know what else to do, is any one there has a suggestion on my problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having a similar problem with a fraud complaint (somebody got credit using my info) I contacted them, I sent affidavits; I even did a small investigation and gave them the address where the purchased products were delivered. Seven months later, I received a bill from a collection agency trying to collect the loan which was obtained in fraud. I got fed up and contacted the Better Business Bureau with my complaint (http://www.bbb.org/online/) Eight days later I received a reply from the BBB with a letter attached from Dell Financial where they have retrieved the account from collections and reopened the investigation their incompetent team of investigators did not finish before. My suggestions is to contact the BBB and submit a complaint. I hope this helps
cancellation
I hate those people from the protection plan. They don't understand how to cancel the fee. Don't they understand the meaning "cancel"...geeeezzzzzzzzzzz...you people are giving too much headache...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell Credit Protection Program is not a credible service. I have the Credit Protection Program and my home was burglarized. Dell Credit Protection Plan refuses to accept the police report saying it was an unlawful entry, with the computer listed on the police report. I also did a conference call with the Police Department and a rep. from Dell Credit program, and they said they don't believe it was the police. I plan to file a complaint with the Consumer Bureau/ Attorney General/Better Business Bureau office in that area. Something is wrong with the service. They go above and beyond not to pay any on the claim. Dell Representative with the Credit Protection Program says unlawful entry does not tell them how they entered. Then after several (6)? call to the Credit Plan a representative answered and told me something new about processing the claim. This individual says now I need the police to write on their letter head saying the report filed is all they provided based upon their policy for the County and State I live in.
My home was burglarized in August, and we are still fighting over the claim. They are TERRIBLE...Wanda Hilliard
I applied for the Credit Protection Program from Dell and found out that they do not render the services that they give you the full scripted speech on. I am so disappointed in Dell, thought they were different from all of the other companies that are always seeking how they can take the customer's money. Well, you know what I will add Dell to the list. Recently, I was laid off from my job and applied for the Credit Protection only to be denied. Too All, under no circumstances believe the representattive that is attempting to sell you the credit protection. Dell will not live up to their agreement, take it from someone who has paid into the program only to be denied.
doesn't care about their customers
Please read below!
This is my reply to their uncaring response.
This is the response I get from Dell after explaining my problem. Surely you can reference my dell account number that I filled in or my name and address but since you can't my customer number is xxxxxxxx, xxxxxxxxxxx equipment sales.
wouldn't a call have been more appropiate? This is the lack of customer concern I am complaining about.
Dear John D Moore,
Thank you for contacting Dell Online Customer Care.
To protect your data privacy, we require a Dell identification number. This can be
found on any communication you have received regarding this order.
A Dell identification number can be an order number, customer number, service tag
number, express service code number, case number, or DPS number. I would request you
to provide the name on the account as it appears on the original order documents.
Please get back in touch with us once you have located this information and we will
be glad to assist you.
Sincerely,
xxxxxx xxxxxxxx
Rep ID xxxxxxx
Dell Online Customer Care
http://support.dell.com
When corresponding with Dell, please include your order or customer reference number.
Original Message Follows:
------------------------
* * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
*** This is a feedback Message from the Dell Online Communications Center. ***
******************************************************************
Customer Information:
***********************************************
Requesting Organization(Empty for DHS) =
Name = xxxxx
Customer Number = xxxxxxxxxxxxxxxxxx
Requestor E-Mail =xxxxxxxxx
Contact Phone =731-xxx-xxxx
Service Tag =
Case Number =
Order Number =
Issue Category = Other Question not listed
Year Of Birth = NA
***********************************************
Ship To Address:, -
Bill To Address : xxxxx blvd
jackson, TN 38301-
***********************************************
Problem Description:
20th January 2009 Letter to Dell computers concerning a very unfruitful and
disappointing Christmas for my daughter Rebecca.
To whom it may concern:
I ordered my daughter Rebecca a laptop for Christmas with a protective sleeve. I
received the sleave within a few days. Her laptop, is however, a different story.
Dell sends me a delay notice, and I assume it's just the holidays and I prefer dell
computers, so no big deal, I'm in business and delays happen. I tell my daughter
it's on its way and not to worry. Today is the 20th of January and when I call, I
find out my order is canceled due to a credit hold according to customer service,
who refers me to the credit department. The credit department doesn't know what I'm
talking about and that my account is fine with a balance of $21.84 and an available
balance of $4, 333.82(out of $5, 000.00) and is very willing to transfer me back to
sales so I can reorder the laptop that I DID NOT CANCEL. This is rediculous! I
have had to cover for your company(DELL) to my daughter for a month telling her
everybody is busy and delays happen, but the lack of concern is unbelievable. I
received the bill for the sleave but did anyone wonder what was suppose to go in the
protective sleave? No! You deducted the amount of the laptop from my available
credit and You canceled my order for no reason and no reason was sent or stated
anywhere on the email(it did say it was reordered but I had to search for that by
checking the additional orders link, but customer service said it was on hold? and
the credit department said it was canceled?). If I had not called then I would
still be making excuses for Dell to my daughter, who wonders why she was left out at
christmas. This may not be important to Dell but as a father it is very heart
breaking to know that your company is aware that these could be christmas gifts and
you would figure that somebody would take a little special care at this time of the
year. Times are tough and this was her only gift and now that I just told her the
truth, well you can only imagine how I and especially she feels, oh wait, you
propably can't because if you did I would have gotten a notice of regrets and not a
cancelation of order on a delayed notice. Delayed means; on it's way, NOT
CANCELLED. I just thought I would outline this fact for the person who sent the
email. I thought I was a valued customer, but I'm sure now that other people live
by this same illusion.
I have not used any other brand since my first Dell that I purchased. I have
never had many technical issues and love the product. I have 7 Dell computers at my office and I know of at least 10 at our other associated offices. I have defended your product against recommendations of HP, gateway, toshiba and others and have always remained faithful. I find the above facts an outrage considering the current facts at hand. The economy is
rough enough for small businesses and families without large companies deciding to be inconsiderate at christmas. I assume this was an over sight, but really, you remembered my bill.
I have not decided whether I will continue to use the Dell product, I like it but feel that it has lost the respect for it's customers who support it so well.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will NEVER buy another Del computer. Their customer service STINKS!
I replaced both my Dels with HP and I'm thrilled with them. I even got a letter from HP to be sure everything was Ok with the purchase. I couldn't even get Del to respond to any of my E-mail requests for help. I didn't even get acknowledgement that they had received them.
My son starts college in September and I'll get him a laptop...an HP laptop. I'm nobody important, just a widow with kids, but I did purchase 3 laptops and a desktop with printer and was successful in talking my married son out of buying a Del desktop.
I hope that enough people will read all these complaints and opt to purchase non-Del products.
Thanks for nothing Del!
21 day return policy
Dell has the most ridiculous 21 day return policy ever.
First of all, the 21 days start from the "ship date", so if your package is traveling to you for 5 days, you now have 16 days to try it. Add to that a couple of deliver attempts (my case), and you lost 10 days already, BEFORE you could try the damn computer. Now if you were silly enough to buy it as a gift for someone else and they use it for a bit over a week, you are OVER the 21 days. Now you are on your own because Dell keeps referring to the "policy" and there is nothing they can do.
Moral of the story, DON'T BUY FROM DELL.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam
Don't trust such emails!
Ref: dph600014481
Batch number: bn146-7
Dear winner,
As reflected in our first e-mail to you, this promotional program was
Putted on-line to award prizes to winners all over the world, this program
Is sponsored by dell promotion in conjunction with the middle east asia
Program to give out grants to winners worldwide.
A lot of people have benefited from this online program, with winnings
Ranging from $50, 000 and more. this year's program has been designed to
Give out lump sums to fewer individuals and corporate winners. you have
Won the lump sum jackpot of $720, 000. 00 (seven hundred and twenty
Thousand united states dollars).
You are to provide the follow for your winning to be filed out:
1. your full names...
2. your full home / office address...
3. country...
4. direct telephone/fax numbers and email...
5. age...
6. sex...
7. marital status...
The above detailed information will be absolutely necessary for the
Processing of your payment cheques, drafts or wire transfers through our
Clearing house here in dubai
Note: that this winning is valid for 2 weeks and failure to issue claims
After this period will automatically void your payment. remember to quote
Your ref & batch numbers in your future correspondence.
Congratulations and we look forward to hearing from you soon
We once again say, accept our hearty congratulations,
Mrs. ruth anderson
Online co-ordinator
The complaint has been investigated and resolved to the customer’s satisfaction.
Ref: DPH600014481
Batch Number: BN146-7
DEAR WINNER,
As reflected in our first e-mail to you, this Promotional program was putted On-line to award prizes to winners all over the world, This program is sponsored by DELL PROMOTION in conjunction with the MIDDLE EAST ASIA PROGRAM to give out grants to winners worldwide.
A lot of people have benefited from this online program, with winnings ranging from $50, 000 and more. This year's program has been designed to give out lump sums to fewer individuals and corporate winners. You have won the lump sum jackpot of $720, 000. 00 (Seven Hundred And Twenty Thousand United States Dollars).
You are to provide the follow for your winning to be filed out:
1. Your full names...
2. Your full home / Office address...
3. Country...
4. Direct telephone/fax numbers and email...
5. Age...
6. Sex...
7. Marital Status...
The above detailed information will be absolutely necessary for the Processing of your payment Cheques, drafts or wire transfers through our Clearing House here in Dubai
Note: that this winning is valid for 2 weeks and failure to issue claims after this period will automatically void your payment. Remember to quote your Ref & Batch numbers in your future correspondence.
Congratulations and we look forward to hearing from you soon
We once again say, accept our hearty congratulations,
Mrs. Ruth Anderson
Online Co-ordinator
yo recibi un correo de que era ganadora de la empresa dell
We are pleased to inform you today 7th March, 2009, the result of the
winners in the DELL NATIONAL BONANZA ONLINE PROMO PROGRAMME, held 3th
March, 2009.Your email address have beeen approved for a lump sum pay out of
$1, 000, 000.Please contact our Head Office with your winning
informations for more details; claimdell@gmail.com
Names:...
Country:...
Age:...
Sex:...
QUIERO SABER SI ES REAL
ridiculous billing practice
When I get old enough to know when I'm doing the right thing or not I'll let everyone know, "Buying through Dell" was not the right thing to do. I was surprised by the ease in which Dell made me a preferred account holder. In less than 30 seconds my 640 credit score was all they needed. They spoke of the "expierience" in ordering was very worthwhile and I must say it was ! For only 32 dollars more I was into more of this or that and before long my 600 dollar computer was near 1590 dollars. This was all for only 36 dollars per month and no interest for 18 months...Well that was fine for 18 months then I was reawakened by the Dell "gotcha scheme" .In that it was for 18 months I paid no interest but only had 18months . In the 18 months the computer was gathering interes at 25+/_ %. I was to have paid this baby off ..but heck for 36 dollars i'll just let it ride...Wrong century to make that fine judgement call. It was a deal from the Devil himself. For at the end of that time I now owed on top of the original cost an additional arm and leg. All with 26.7% interest . Now my payments are set at 50 per month or so they have been for the last year. My statment today after nearly 36 months of ownership has announced that I own a computer that is inoperable but has an acount that is about 10 dollars more than the date I bought it ...How you ask..Wait theres more..in the past i sent a payment in early via the computer ..my reward was a charge of $9.95 for my efforts. I called the next month that was 13.00 the bank draft system i set up 5 times has not worked yet. I get the feeling that Dell has a alpha numerical mix match in their name .Instead of the fourth consant for a first letter they really should use the 8th..an explination is not required. With this last gesture of arrogance I speak to all of you who think to use Dell as a computer and say..."MAN---GET---AHOLD----OF-----YOURSELF"
It's not to late to do something about that irrisponsible act your going to commit. " Please Dell let my people go..."...It is with remorse I post this a dying, withering, yes sucked to death buyer of a Dell..
The complaint has been investigated and resolved to the customer’s satisfaction.
Dell has charged back over $780.00 in deferred finance charges after the promotional period runs out when you still have a balance. Which you cannot pay-off through the normal payment options. They put most of your payment toward other purchases then the promotional plan balance get the smaller of the payment split.
Isn't this illegal? Now I owe finance charges on finance charges. You should only pay finance charges on the remaining balance.
When I called to complain with Dell, they only offered $75.00 to keep me quiet when I said I will start/join a class-action lawsuit about this deceptive practice.
Clearly a bait and switch tactic.
I know exactly how this feels. Started out with a $1000 laptop and was so happy I was getting one as I was on bedrest for preterm labor and the laptop made time go by faster. Shouldn't have been so happy though because one month later I discovered the truth of Dell and have regretted my decision ever since. A $1, 000 charge is now over $2, 000 after 5 years. Even paying $100/month didn't really make a dent and after a couple of missed payments due to medical reasons and no job (with this economy) they turned it over to Pentagroup so now I have Dell and Pentagroup both bugging me all hours of the day and night and the interest just keeps going up, up and away. It is like making a deal with the devil getting a laptop from them. Sad thing is it is in my grandmas name as she was nice enough to let me finance it through her name and now I can't pay it off like I was planning all because of finance charges and hidden fees.
bad service
I have had Dells for over 10 years, and have bought one an average of one a year. I decided to buy the Dell Studio 1535 laptop which was the new stylish line, I didn't want the XPS laptops because they hadn't updated for a while. That's when my problems started. I received the laptop only to notice there is a design flaw with the USB Ports. The left side of the laptop is not identical; one of the ports middle pieces is shorter so you have to force the usb drive in. The computer wouldn't correctly start up when put to sleep. So I called Dell Tech support and he said you can fix it or return it since it's so new. I said I'll return it and wait a little bit till they worked out the bugs, and he transferred me over. The Dell return specialist said oh no why don't return it we can fix it will be fine. So they changed the motherboard, a couple weeks later I would have hissing sounds from the speakers. I had to learn to play with a lower sound level due to the speaks not being able to play loud enough sounds. A keyboard was replaced due to a button falling off and not able to put it back on. The mouse occasionally stops working, so you can't move the pointer correctly. You have to wait a little bit for it works. Occasionally the computer goes into sleep mode, and when you press the power button it doesn't turn on, just you hear noises, and the only way to get it to work is pull the battery. My final problem has been for some reason, when you turn of the computer the clock stops working, both on the os and bios. If I leave the laptop off for a day it turns off for a day. The cmos battery was replaced and still occurs. Dell tech specialists have done a 10-15 software repairs no luck. And if I lose connection with one, the new tech wants to repeat all the steps. I mean how many times can you install the same bios? To make sure it's not a software issue dell had me wipe the computer and no luck. So now I am sending a laptop to the dell tech depot to be looked at? Oh yea somewhere with all these changes the control buttons for the sound and other dell buttons have stopped working and do not light up. Also now my computer squeaks when you adjust the screen position, due to the multiple things that have been changed. I remind a dell tech support that I had a choice to return it, and was talked out of it. They remind me I'm past my return date, and if there are continuous problems, not to worry dell will keep fixing it for 3 more years. If you keep repair a computer, eventually you risk causing other things to break. I have never had to call dell about a computer more than once a year, Dell's quality of products has greatly diminished, and I am hesitant to ever get a product from them again. Tell me if you were in my place what would you do? Oh yeah I called dell to remind them of the return specialist who talked me out of returning the computer when it first failed, the tech coming from India didn't get what i was saying, put me on hold then hanged up on me.
The complaint has been investigated and resolved to the customer’s satisfaction.
misrepresentation of hardware required
I contacted Dell in Septmember to purchase more memory for my Dimension 8200 desktop computer. They told me that I needed to buy either ONE 258MB or 512MB Axiom Memory Card. I had to think about it for a few days since this was a lot of money and a few days later ordered it on line. I followed the online route to determine that I needed to purchase either the 258MB or 512MB card. I decided to purchase the 512MB card and the total cost came to $350. At the time I didn't notice embedded in the fine print is a 21 day return policy. Long story short, it's now February and I decided to finally install it (I'm not a computer expert) but opened my manual and was surprised to see that it states memory cards must be installed in pairs. I immediately called Dell and tech support told me that I can install just one. After 3 hours of being on the phone with multiple Dell tech reps finally the last one told me that I needed to install the memory in pairs and would I like to buy another card. I said "no" Dell made the sale stating that only one would be required. He said that he would transfer me to customer service for a refund. When I got to customer service they told me, sorry the 21 days is up. I explained to them that there was total misrepresentation of the product that was sold and all that they kept repeating to me is that is why they have a 21 day return policy. Unbelievable! They acknowledged that the product that was sold to me cannot be used unless I buy two of them (neither the sales rep in September or their website indicates this...both the sales rep said I needed one of them and even the website states 1x) but it doesn't matter...that's what the 21 days are for. This company is misrepresenting to customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I understand exactely what you went through. We had the same problem, they are hired Indian liars (customer service is in India) and can't get anything out of them. We still have the wrong computer part they sent us and they will not even refund our money.
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