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Debonairs Pizza
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Debonairs Pizza
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www.debonairspizza.co.za
www.debonairspizza.co.za

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1.1 333 Reviews

Debonairs Pizza Complaints Summary

5 Resolved
328 Unresolved
Our verdict: If considering services from Debonairs Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Debonairs Pizza reviews & complaints 333

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T
6:45 am EDT

Debonairs Pizza company good delivery service promise not being kept and manager not knowing company promise and values

On the 17/08/2017 @18:35 I went and bought triple dekker chicken pizza with some extras and the order was messed up and at the presentation of my pizza just after my order number was called the presentation dot was pitch black when I raised this up the employee started shouting about how the pizza just came out the stove, he didn't have a name tag on, he then took my pizza placed it under that warmer, the dot turned red then black again within a minute. I asked for his name he refused then I asked for a manager he then just said his name refused to call a manager. I then lodged a case with the company itself. I then had a meeting with the manager on the 24th August, it was so funny / buzzer as she has no freaken idea how the promise of delivering good service works. Her explanation was all over the place she was contradicting herself on her statement and ended up saying the hot or not hot dot is only for deliveries. I was so shock as this promise doesn't apply on deliveries as per the company's T&Cs. I was expecting a call from the head office as per their promise as well and til this very day haven't had a thing. Making empty promises & breaking them seems to be a norm at Debonairs. I suspect they know this promise of good service is just a scam

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9:42 am EDT

Debonairs Pizza delivery time & bad service

Today 06Aug2017 @ 15:17pm I ordered pizza over the phone, I wasn't told anything about the store being shot of drivers, an hour & 30 minutes later after I had called for the 2nd time I am told of their dilemma, I'm very disappointed as not once did I not give the driver a tip, & how is it ok for them not to inform me of their shortage. I'm really not pleased with Debonnairs Thorn Tree Plazza Soshanguve

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5:30 am EDT

Debonairs Pizza bad service

Last night at about 18:30 I went to purchase a triple pizza at Debonairs Glenwood in Durban which retails at R179.90. When I entered the store I was one of 2 people inside the store and the cashier promptly took my order. As the store is frequented by students because of its location the store very quickly became very busy. I noticed that the students was coming in placing their orders and leaving before me. The staff and management naturally seemed very comfortable with the students and it was very evident that they were all friends. Clearly they were sorting out their friends first before tending to me as a client. After waiting 40 minutes I asked the manager where my pizza was and he clearly became annoyed with me as he was more interested in talking to the young girls that frequented the store. When I approached the teller she said to me"just wait your pizza is coming". I sat down and after a few minutes when I aske where my pizza was the teller shouted from the back of the store "I told you to wait your pizza is coming". I fail to understand how customers can be treated in this way from such a reputable take out store. This is unprofessional and it naturally screams out for intense customer training at this debonairs in Glenwood.
I am very unhappy with the service I recieved and would like to know how a chainstore such as debonairs can tolerate unprofessional service.

I can be contacted on [protected]

Nolan

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1:19 pm EDT

Debonairs Pizza how debonair's pizza restaurants are scamming you

I have come to find out that the debonairs restaurant in my area and who knows possibly all over are scamming us with the so called 'extras' such as adding more cheese ( which at the time is about R17). Do not waste your time and money on them. I am annoyed to find out that no matter how much more you pay for more cheese on your pizza... guess what its exactly the same as ordering the normal one without it. Whats worse is how costly it is. Just so they can scam some extra bucks out of your pocket. Debonairs is definitely the worst pizza restaurant you are ever going to eat at. I am not just basing this decision on that one incident which happens all the time. Lets take their triple decker .. I once bought it and found out the first two layers had nothing but ketchup and some few mushrooms. Debonairs is no longer worth the money you pay for the meals and has not been for a while now. I'll stop buying from them and their scams to get you to spend more for nothing.

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12:47 pm EDT

Debonairs Pizza service of the manager nazir

Goodday I am complaining abortive service I received by the manager nazir from durbanairs mtedgecombe in Phoenix Plaza nazir was extremely rude to.i called in at 7 pm to order a few pizza but they refused to deliver I asked the Manager nazir y was this everytime we call for delivery they don't like to deliver so y say free delivery when they don't want to deliver this happens all the time but today the 2 July 2017 nazir the manager was jst very rude he totally switched me off and said he don't have any drivers and I the customer must go and look for drivers for him he spoke in a very rude tone he was arguing with me instead of been professional my mum took the phone from me to speak to him and he was also rude to her and refused to give us any details to lay a complaint against him this is not the way to treat a customer my mum is old and deserve respect nazir gives durbanairs a very bad name.i really like durbanairs but with service like this how do we support yall

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12:38 pm EDT
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Debonairs Pizza triple decker that was complete

I ordered a triple decker at birch acres store in April, only to find out that my triple decker was not complete; There was just green pepper and ham worse part I waited for about an hour to get my pizza. when I realised that it was not complete I then called the store and no one answered. I p
layed a complaint on the debonair app and I got a call from one of the managers who apologised and adviced me that the manager who was working on the day I ordered the pizzeria the pizza. the manager then called and ruddy accused me of lying about the pizza. I then called customer care and explained what happened, they then excalated the matter. the following day the same rude manager called to ask me to come to the store and collect a new pizza, I explained to him that I don't live in birch acres another, can I not collect it at another store, he said no. I then called customer care and explained what happened;they excalated the issue again. the following day I got a call from the manager and he then asked me which store can I collect the pizza, I told him at Park Station store. he then explained to me that the area manager will have to autherise it and will give me a call. till today I'm still waiting for the area manager. I went back and called customer care and after I laid the complain twice. this is really bad customer service, I love debonair's, but I after this incident I will never buy there.
my details are [protected] email [protected]@gmail.com

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B
7:08 am EDT

Debonairs Pizza poor product and manager service

I bought the special of Triple 3 Large Pizza order no 138 26 June 2017 at Welkom Branch
I complain about on 2 slices of the pizza was no topping on the BBQ Bacon
on the Sparerib I did complain about open totaly open dough in the middle of the pizza not even cheese just the pizza dough not on the outside
the bases was raw and as tough as old chappies the chicken was tasteless
I feel the pizzas was really terrible I had 5 people with me to testify
and when your manager Majoro phone me he told me outright that I'm lying the pizzas can not be so tasteless so I assume he was at my home eating with me otherwise he is handling my unhappiness really poor he just made me feel I'm lying and make this complaint off my off as a lying women yet in my life as business women vie never come acre's a manager that tells a customer she is lying why will I take the time to complain surly vie got my own 3 business so I don't look for something to keep me busy

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3:38 am EDT

Debonairs Pizza bad service

I ordered a pizza around 6pm on Friday 23/06/2017 online and the order was received and accepted by the store however no pitched..I patiently waited thinking the delay might be caused by having receiving a lot of orders as a lot of people got paid but very disappointed that no delivery was done...I tried contacting the numbers provided to track my order however the lines were busy and I couldn't get through to anyone.

I received a confirmation email that the order was received

Debonairs Pizza [protected]@yumbi.com via amazonses.com
23 Jun (3 days ago)

to me
Hi Asanda,

Your order has been received by Debonairs Pizza Jabulani Mall ([protected]/[protected]/[protected]).

Enjoy your meal!

The Debonairs Pizza team

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R
2:57 am EDT

Debonairs Pizza "ordered pizza not delivered"

On the 15 June 2017 at 18h48 I ordered three large Pizzas for R179 as advertised on the TV. I was told that delivery will be done within 40 to 45minutes and it was never delivered. At 20h38 I called and the person who answered the phone told me that she will take my number and the manager will call. I waited and call back at 20h53 at that time no one answered the phone. My name is Patricia from Polokwane. On the 16 June I phone the Manager she told me that they were extremely busy last night they couldn't delivery all the orders but none of their customers were informed which is a very poor services. We slept without eating anything because it was late cook and kids were starting to sleep as they waiting long. Debonair Library Garden must delivery our Pizzas for free since we slept hungry due to their bad service. I am even thinking of tell my friends and families not to buy there anymore. They cannot inform their customers that they are extremely busy they can't delivery. The Manager even said the call is answered at Durban first before orders transferred to Polokwane while the dialled number is Polokwane number. I didn't trust what she said is was just playing with my mind and trying to run away from the problem.

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11:24 am EDT

Debonairs Pizza delivery service

We placed an online order with the branch at the Mafikeng Crossing, it was placed at 16h50 and is 18h20 and still havent received anything. When queried telephonically I was told that the driver says I must wait another 15 minutes. Fast food? What a joke! I have never waited so long for pizzas before. Very bad service. I will not be ordering again.

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5:27 pm EDT

Debonairs Pizza customer service, time frame

Hi a very upset customer.I ordered pizza online at 18:44 and I know it takes an hour to deliver but then at 19:54 I got a call the lady said my pizza will take another 1hour so I then waited until 20:52 then called because they close at 21:00.The lady told me there was 1 driver and I asked where the other drivers are and she said they didn't come to work cause it's cold. So I waited again and called at 21:40 to find out what happening the she tells me the driver just left now and on the way.With the instructions I had put, I ask if they could call when now at the gate, the driver called me and when I was at the gate there was no one.I wanted in the cold until the driver got to the gate and when I asked what happened he says he went that way and that way.I told him I opened the gate, standing in the cold and he wasn't at the street.I told then told him to return the pizza because I can't wait for over 3hours for the pizza and still wait outside in the dark in the cold.I then called the shop at 21:57 and the lady said she will ask the supervisor to call me but I didn't even get a call.I have never waited for a longtime for pizza more than 3hours.I had to start cooking from afresh what I didn't want to do.Im very upset and at your service this time debonairs Cosmo City.

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12:34 pm EDT

Debonairs Pizza delivery service

We placed an order to debonairs pizza chris hani in voslorus to be delivered then it was delivered to the location an hour and thirty minutes later. The debonairs policy clearly states that any pizza delivered with a black dot should be given to the customer free of charge. When we had vocalised the policy to the delivery driver he refused to give it to us and continuously insisted that we called his superior lerato to confirm instructions on whether to leave the pizza or take it back with him back to the shop. We called numerous times but it went through to voicemail. When we finally called she said she'd call her driver. We decided to go to the store itself and they gave us a hard time where tammy rigney - lerato's boss - blatantly refused to give us the pizza we left having had a crap service. Follow the policy you enforce on the public otherwise the business is considered to be all talk and no service. We took our service and money to romans pizza where we gladly got great service. You're the ones that need our money not the other way round!

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1:27 pm EDT

Debonairs Pizza service and delivery

Placing an order is a nightmare getting your order on time is a joke whether u there physically to collect or waiting for delivery. People from that branch with their service stinks big time. If u really hungry don't order from them
45 minutes of delivery means more than an hour of delivery. I cancelled my order because of their pathathic service. They don't even give a damn when u cancel shows how much they don't care about their customers

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11:42 am EDT
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Debonairs Pizza service

I walked into the store, when I got to the counter there were two tellers. The one walked to the back and the other was on the phone. I chose to wait for the lady to get done on the phone, even though she chose not to excuse herself to answer the call. Once she got off the phone. She still didn't attend me and ignored me. She decided to type on the keyboard and another call came through and again answered without acknowledging me. I left the store without being served, because for some reason I was invisible to them.

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5:16 am EDT
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Debonairs Pizza pizza not complete - glenwood store

I placed an order online, crammed crust with extra cheese and pineapple. Delivery store is glenwood.I got my pizza but with no pineapple. Why did I pay for it if its not added. I want my r11.90 back. And why is it that the store did not follow all the instructions as they are on the slip. I'm hungry so I'm eating the damn pizxa . I'm not going to wait another 45 minutes for an error made by some incompetent staff member

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1:12 pm EDT

Debonairs Pizza food

07/04/2017

ordered two pepperoni pizzas, got two salami pizzas with onions, ice cold. Called the store and they said salami and pepperoni were the same thing. I then enquired about the onions and the cold pizza and was told that they always put onion on pizzas. I am allergic to onion so would never ask or eat them. Was lucky that my friend tried it and told me it had onion. Worst service ever from the Ballito store, the person answering the phone has no understanding of customer service or rudimentary order taking. The pizza was a cold slab of dough and is inedible. Would have expected to have my money refunded and the horrible food taken back, however no one cares. Order at your own risk.

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12:21 pm EDT
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Debonairs Pizza lies

Debonairs sent me an sms offering me a voucher of R50 on my next order if I ordered online.I ordered online and saw that it didn't give an option to to enter the voucher.I called the Rossettenville store and I spoke to the manager I explained to her.She advised me to proceed online as it will show on their system and it will be discounted on the slip that the driver will bring.There was no discount when the driver came why lie. Another thing is'nt Debonairs a franchise the pizza from Oakdene and Rossettenville is terrible no toppings its just dry compared to the pizza in Carlton Centre, Gold Reef, The Glen... why cant you maintain the same standards.

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8:01 am EDT

Debonairs Pizza my account was double debited

I used my card to purchase pizza on 2016/12/31 at Debonair in Val mall. The cashier informed me that their speed-point timed out and we had to swipe my card on another machine. I refused as the first transaction had already went through. A manager was called and she reassured me that the funds would be reversed in 5-7 days and if not I would have to go to my bank. I then affirmed to a second debit on my account.

Two weeks pasted and no funds were received. I visited my bank which advised me to go back to Debonair for them to verify against their daily transactions. They took my bank statement and promised to look into the matter.

I lodged a complaint on the customer care line and an area manager called and assigned someone to assist but till this day 2017/03/13 I have not received any feedback. Instead I'm the one who keeps calling and I'm given the round abuts. Today I called some office that once called me and they are asking that I resubmit my statement as proof that I haven't been reimbursed. I do not have time to be running around. Now I have to prove that I'm not paid?

Please assist

I'm very disappointed at the incompetence

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2:04 pm EST

Debonairs Pizza refused to deliver

Hello
Earlier today I placed an order fr my child at hostel. When II requested a delivery the lady refused.I asked to speak to the manager she mentioned that they don't deliver at our local high school cos kids order n wen it gets delivered they say they don't have cash to pay...
I do understand its not good fr business but I practically begged the manager pls I'm in polokwane my child needs food she has the cash.she refused.
Um really disappointed in the service.
I'm not the only person complaint abt this I have included a Facebook screenshot too.pls rake action

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4:11 am EST
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Debonairs Pizza bad service!!!

I placed an order last night at around to 8 in the evening, my order arrived after 2hours while the debonairs is 3kms away. My order was not complete and when I tried to call the driver he switched off his phone on me. So this morning at 11am I called debonairs and they told me that I should wait for 3pm for my issue to be resolved. I am very upset with the service that I got from Yeoville's debonairs pizza

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Debonairs Pizza In-depth Review

Menu Variety and Quality:

Debonairs Pizza offers a wide range of pizza flavors and toppings, catering to various taste preferences. The menu includes classic options like Margherita and Hawaiian, as well as unique combinations like BBQ Bacon and Chicken Tikka. The ingredients used are of high quality, ensuring a delicious and satisfying pizza experience. Customers also have the option to customize their pizzas with additional toppings or choose from vegetarian and vegan options.

Taste and Flavor:

The pizzas at Debonairs Pizza are known for their exceptional taste and flavor. Whether you prefer a traditional or adventurous flavor, you can expect a consistently delicious pizza across different locations. The menu features innovative flavor combinations that are sure to tantalize your taste buds and leave you wanting more.

Delivery and Service:

Debonairs Pizza prides itself on efficient and timely delivery service. The pizzas are carefully packaged and presented, ensuring that they arrive fresh and hot at your doorstep. The delivery staff is friendly and professional, providing excellent customer service. Orders are accurately fulfilled, ensuring that you receive exactly what you ordered.

Pricing and Value for Money:

Debonairs Pizza offers competitive prices for their pizzas compared to other pizza chains. They also have special offers, discounts, and loyalty programs that provide additional value for money. The portion sizes are generous, ensuring that you get a satisfying meal. It's important to note that there may be additional charges for delivery or extras.

Ambiance and Dining Experience:

The restaurants of Debonairs Pizza maintain a high standard of cleanliness and hygiene. The dining area is comfortable and provides a pleasant ambiance for enjoying your meal. There is ample seating available, and waiting areas are provided for customers. The service in-store is speedy and efficient, ensuring a smooth dining experience.

Customer Service and Support:

Debonairs Pizza is responsive to customer queries and complaints, providing excellent customer service and support. They can be reached through various channels such as phone, email, and social media. In case of incorrect or unsatisfactory orders, they are quick to assist and resolve the issue. The staff is knowledgeable and helpful in guiding customers through the menu and making informed choices.

Online Ordering Experience:

The website of Debonairs Pizza is easy to navigate, making the online ordering experience convenient. The menu options and descriptions are clear, helping customers make their choices easily. Online payment methods are available, adding to the convenience. The ordering process is user-friendly, ensuring a seamless and hassle-free experience.

Community Involvement and Social Responsibility:

Debonairs Pizza actively participates in local community events and initiatives, showing their involvement and support. They prioritize sustainable and ethical practices, ensuring that their ingredients and processes are environmentally friendly. They also support charitable causes and organizations, contributing to the betterment of society.

Overall Customer Satisfaction:

Debonairs Pizza has received positive ratings and feedback from previous customers, indicating high levels of satisfaction. The business has built a strong reputation and is popular among pizza lovers. In comparison to other pizza chains, Debonairs Pizza consistently meets customer expectations, ensuring a delightful pizza experience every time.

Innovation and Adaptability:

Debonairs Pizza regularly introduces new pizza flavors and menu items, keeping their offerings fresh and exciting. They embrace technology to improve the customer experience, offering online ordering and payment options. They are also adaptable to changing customer preferences and dietary trends, ensuring that there are options for everyone. The company continuously introduces new services and features to enhance customer satisfaction.

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www.debonairspizza.co.za

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