DebenhamsPoor & Slow Customer Service


This morning I picked up a briefcase with a marked price of £19.99. Taking it to the till I asked for it to be sold to me at the marked price. The till girl went to fetch a supervisor, who then went to fetch a manager. The manager removed the label and said it was incorrectly labelled and suggested that I may have labelled it myself so as to gain a cash benefit. She then 'removed the goods from sale' as she put it.

I'm not sure that here actions were legal and the suggestion that I labelled it myself must be libelous.

It is a fact that I had not touched the briefcase but I did suspect an incorrect price.

Of significance is the attitude of the staff which was extremely rude, very offhand, not all customer interested and very brusque. They may have saved £50 but I'll never shop there again.

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