Debenhams — Poor & Slow Customer Service
This morning I picked up a briefcase with a marked price of £19.99. Taking it to the till I asked for it to be sold to me at the marked price. The till girl went to fetch a supervisor, who then went to fetch a manager. The manager removed the label and said it was incorrectly labelled and suggested that I may have labelled it myself so as to gain a cash benefit. She then 'removed the goods from sale' as she put it.
I'm not sure that here actions were legal and the suggestion that I labelled it myself must be libelous.
It is a fact that I had not touched the briefcase but I did suspect an incorrect price.
Of significance is the attitude of the staff which was extremely rude, very offhand, not all customer interested and very brusque. They may have saved £50 but I'll never shop there again.
More Debenhams Complaints & Reviews
- Debenhams - I was &arrested& 
- Debenhams Credit Card - Balance Transfer Missing 
- Debenhams - security 
- Debenhams - Appalling Customer Service. Needs Addressing!!
- Debenhams - Store Card 
- Debenhams - poor service hereford store
- Debenhams - lost order 
- Debenhams - service
- Debenhams - Cashiers
- Debenhams - items not delivered and no refund made