Menu
Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
reviews & complaints

www.daraz.pk
www.daraz.pk

Learn how the rating is calculated

1.0 563 Reviews

Daraz.pk Complaints Summary

2 Resolved
561 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Daraz.pk has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Daraz.pk. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Daraz.pk reviews & complaints 563

Sort by:

Newest Daraz.pk reviews & complaints

ComplaintsBoard
W
2:27 am EST

Daraz.pk order not shipped

I am really really very disappointed with your shipping daraz.pk
Very disappointed I orderd the mobile handler stand from your site and it said that the product will be delivered within 3 to 4 days from 8 october to 11 to 13 october but it never shipped iwas very exciting and looking for this product because I was very happy I track the product every day to received it it said the product is confirmed then said the product is on the way I was very excited but it never shipped and today it said the product is failed to ship what the hell is this, daraz.pk you disappoint me soo much now I just thinking about to left your website and I hope that you can understand my feeling after this

Read full review of Daraz.pk and 5 comments
View 0 more photos
Update by waqarkhaliq
Dec 18, 2018 2:28 am EST

order not shipped its very disappointed

Hide full review
5 comments
Add a comment
J
J
Jiang Ming
Shenzhen, CN
Jun 18, 2019 2:13 am EDT

Scammers Fraud:

I Ordered one product from Daraz, Paid the money through credit card.

But nothing delivered to me and they sent me the messages that my order has been delivered.

When i contacted their customer support there were no one who can provide me any support i lost my money and trust on them.

I would Suggest every one do not order from Daraz they are Big Scammers and Fraud Company and Never Ever Pay them in Advance for any order through Credit Card or any other way they will take your money and you will never ever receive the product

T
T
Tabish Khan
, US
Dec 29, 2018 2:19 pm EST

my order no [protected]
i bok my order 25 dec but i dont received yet your service is very poor

T
T
Tabish Khan
, US
Dec 29, 2018 2:20 pm EST

please give me a reply

M
M
Madihajan Madihajan
, US
Dec 18, 2018 9:22 pm EST

I order a baby forack but no found on time today my little doll birthday now wht I do?

T
T
Tabish Khan
, US
Dec 29, 2018 2:21 pm EST

service is very poor

ComplaintsBoard
P
10:38 am EST

Daraz.pk damaged surf excel and bucket

Order # [protected]
I ordered surf excel 2kg and 1 kg alongwith bucket. But i received bucket without its lid and deformed its shape. 1 kg surf excel inside bucket was opened. Due to missing lid of bucket ; my surf was slipped into package. This was very embarrassing sutuation for me as i ordered this for my mom. So my mom again taught me nit to buy things online. I pledge to kindly send lid of bucket so that surf is contained inside the bucket. However 2 kg packet was ok.

Read full review of Daraz.pk
View 0 more photos
Update by Paec
Dec 16, 2018 11:34 am EST

I order a product via easypaisa but cancelled. But refund money is not received yet

Hide full review
ComplaintsBoard
N
3:30 am EST

Daraz.pk shoe delivery (flix footwear)

I ordered a shoe from daraz... On 11 november... But they sent me shoes with no.39 on my left foot and no.42 on my right foot. Left foot shoe lace was damage... I returned the shoe through sundarban courier on 25 november to shyamoli branch... But the shoe was returned back without exchange... It was a worst online shopping experience I ever had... Can any one help me... The shoe is still unused... Order no:[protected]

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
U
3:30 am EST

Daraz.pk watch

Hi i ordered a watch from daraz got my parcel yesterday at 3 but im higly disappointed with your services this is the first time i ordered and im really disappointed there is a crack on the glass i need you to replace it ASAP i hope you could see the crack at the lower end you people really disappointed me never knew you would send me the defected piece this is untolerable.

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
P
1:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk a wrist watch under customer order#[protected]-pk10nf3 and customer code# 00392

Sir today 7-12-18 at 11 am I just received my wrist watch package from Hong Kong via Pakistan TCS services Lahore on address of sultanpura shahpur Kanjra Lahore. But unfortunately when I opened the package in the presence of TCS boy after payment the box was empty there was just [censored]ing polythene foam— no watch. Now tell me what am I supposed to do with that [censored]y foam which cost me 660pkr ...
Kindly if u can do some help to reconsider your services then let me know on this contact number [protected]), because it's about the integrity of your company. Thanku and sorry about harsh words, I said what I feel because m waiting for this package for almost 20 days...

Read full review of Daraz.pk and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
Q
Q
qc jaameen
, PK
May 25, 2019 12:41 am EDT

cheaters cheaters cheaters cheaters cheaters cheaters cheaters
plz dont buy any thing from this website

ComplaintsBoard
M
9:01 am EST

Daraz.pk order number [protected]

This is the order number which i buy from daraz.pk
I received the item on 1st of Dec and open the box and found the items faulty I report to daraz about it . In start they mail me don't worry we will call u for return send us the pic of items u receive by mail i send pictures now I mail them every day and they r not reply me so dont no wat to do need help and the item still show on there site it is shipped but not received

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
S
6:53 am EST

Daraz.pk hemani official stores

I had ordered 7 products from hemani official stores and from one the garlic shampoo is expired one it is nobe of my use and i have wasted my money i want money back or new shampoo plus the bakhoor powder as i hv asked and they said that it can b used on face but it is of poor qualit i dnt need that too i need money back for this they reply too slow

Read full review of Daraz.pk
Hide full review
ComplaintsBoard
A
4:52 am EST

Daraz.pk tank pad for bike

So i order a tank pad from daraz today. It was completely different from the picture shown. First of all there is no return order in the package. Second in the daraz website the order is still in processing stage how can i return my order it will cancel it but i have received the order. Even the tracking no is same. I paid 500 for 100 rupees [censored]. Has the seller sent the product to me without daraz? I have attached the photo of item i have received and the picture of the real item.

Read full review of Daraz.pk and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
W
W
waqas Mushtaq
, US
May 11, 2019 6:08 am EDT

Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts. Anyway, I'll be subscribing to your feed and I hope you post again soon. Big thanks for the useful info
interior designers in lahore

ComplaintsBoard
S
8:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk wrong product

I have ordered "Baby Toddler Kid Harness Bouncer Jumper Learn To Moon Walk Walk" against product i.d #[protected]. But I got delivered the wrong one it's not the one I ordered. The product which I received is different in style and design.
Here is the link of the product I ordered.

https://www.daraz.pk/baby-toddler-kid-harness-bouncer-jumper-learn-to-moon-walk-walk-i100725859-s1246100168.html?spm=a2a0e.searchlist.list.15.25b674f6y4uuX5&search=1

Kindly replace my order and deliver me the ordered product. kindly see the attached photos for better understanding of the ordered product and delivered the product.

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
U
11:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk pel led tv 32"

I had placed the order on 20th December 2018 to buy PEL LED TV with pre payment Method but the people dealing this issue are not delivering the product although the time of more than 10 days has been passed and lot of the attempts have been made in terms of complaints, live chats and calls to the department but all are in vain.
The order number is [protected].
It would be highly appreciated if the issue get resolved as soon as possible on priority bases.
Regards!

Read full review of Daraz.pk and 1 comment
Hide full review
1 comment
Add a comment
A
A
Asjad Islam
, US
Dec 05, 2018 12:39 am EST

R u living in futur ? Let me know who will wim the world cup

ComplaintsBoard
A
7:47 am EST

Daraz.pk kojic acid face wash

I ordered Kojic Acid face wash from Daraz.pk with order number [protected] and tracking number KI764633912. I have not received it yet since the agreed time on your website was from Nov 24 till Nov 29 and today it's Dec 1. I believe you are in breach of contract.
In accordance with Costumer Rights Act, I am giving you the final opportunity to deliver the goods.
Anika Khalid

Read full review of Daraz.pk
Hide full review
ComplaintsBoard
A
2:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk strutz foot care pads

I ordered a pair of Strutz Foot Pain Reliever pads for my mother on 24th Nov through Daraz
Order #[protected]
Placed on 24 Nov 2018 11:29:07
After making a payment of PKR 684 through Cash on Delivery I received the wrong product today on 1st Dec 2018 . A Huda Beauty Powder Puff was delivered to me instead of ordered product . Despite lodging a complaint with the Daraz Helpcare no contact has been made by any such related department & I even tried contacting the Daraz Sender but he never bothered to get back to me or cater my complaint .
No response from the Daraz team is highly unprofessional & unethical . Despite making my full payment I'm left with a damn wrong product that I never needed .

My Daraz Account is registered under my email
[protected]@gmail.com

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
H
6:14 am EST

Daraz.pk buy two get one free strawberry pink lipstick

With due respect... I have order buy 2 get 1 strawberry pink lipstick... Which mean it is 3 in total.. But I have recieved only one... This is not fare... This is amused to your costumers... I cannot order again on daraz.pk... Plzz send me other 2... Other wise this one is the last time of my order on daraz... I m waiting for your responce... Otherwise you know it was last time... Thankuu

Read full review of Daraz.pk
View 0 more photos
Update by Honey khan
Nov 30, 2018 4:29 am EST

I have..orderd buy two get one free strawberry pink lipsticks...which means its 3 in total...but i have recieved only one.. I cannot order again from daraz.pk... its fake otherwise send me 2 more.. i am just waiting for it..this is not fare.. and costumers also unliked that.. Its your duty that you delivered that product which they hav3 ordered...

Hide full review
ComplaintsBoard
N
3:46 am EST

Daraz.pk delivery service of bag

with respect, i have to cancel the order i placed because i placed the order on 25th where they clearly told me the package will be delivered within 2-5 days. I have to leave for Malaysia today, because of which i wanted that bag in the first place. Now my flight leaves at 11pm and i don't see the desired package being delivered any time soon. The purpose of the shipment has been failed.

Read full review of Daraz.pk
Hide full review
ComplaintsBoard
Q
3:11 am EST

Daraz.pk cover

I ordered an iPhone 7 back cover and I received it recently bit when I ordered its was Iphone 7 when I checked the description after getting it the description was changed to iPhone 7+/8 which is of no use to me. And the product they delivered is also not upto the requirements provided. It was a 4 sided cover and i received a normal cover which is not even worth 250 rs. What should I do?

Read full review of Daraz.pk
Hide full review
ComplaintsBoard
E
6:06 am EST

Daraz.pk Return or refund policy

I order on 25 November 2018 the gold strips flats for women
So it's size is too much small pahnny K Kabil Nae h bht choty h me chahti hu ya return kar ly ya mjhy refund kar dy mery pasy
Me ny 675 py lye h
It's size is 38
ND it z-code:4840-gold-38
SKUCODE:FA023FAOUTCEAFAMZ-321046
Plz ap log mery help kar dy mery complaints confirm kar K ap logo ki bahot maharbani Ho g
I shall be very thankful to you for this kindness bundle of tanx

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
I
10:57 am EST

Daraz.pk haier/ordered from daraz.pk; after 17 days yet order not delivered

i placed order of air fryer Order #[protected] Placed on 10 Nov 2018 18:26:36. on daraz.pk after 17 days order is not yet received. i complained several time to customer care, they did not bother and keep saying that we are working on it, yet no solution, at least order should be canceled and money should be returned into my account. pathetic customer care, they did not respond well, i lost my money.

Read full review of Daraz.pk
Hide full review
ComplaintsBoard
M
9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Daraz.pk universal flexible car mobile holder

Dear draz,
I am regular cutomer of your online company. I have ordered car mobile holder last week but when i received it was a broken piece. I trust your company but my trust on you been shake by this incident. So kindly respond me if you have any remedy about.
Thanks
Mumtaz Shabbir [protected]
[protected]@gmail.com
House no 3 ravi block shadman town sahiwal.

Read full review of Daraz.pk
View 0 more photos
Hide full review
ComplaintsBoard
S
5:34 am EST

Daraz.pk flawless. instant and pain free hair remover

I had ordered a few items on the so called and advertised 11/11 sale. I like so many people looked forward for the day to arrive.
I ordered a few items. Its been almost two weeks and I am receiving items in bits and pieces.
Today I received this item. The deplorable condition of the box if I had seen it earlier I wouldn't take it for free. The box was already open. The battery missing.
Daraz you claim to be the largest online shopping site but I am sorry, there is lot of unsatisfied customers and increasing every day.
The reason being, you do not ensure that the product you providing is of good quality. The vendors that you choose do not provide good quality stuff, but you are responsible as we the customers are depending on you to ensure and monitor the quality.
I am looking forward to a quick response.
Akhtar Sultana
Email address; [protected]@hotmail.com
Cell no: [protected]

Read full review of Daraz.pk
Hide full review
ComplaintsBoard
T
10:00 am EST

Daraz.pk hand tattoos pack

I ordered a pack of tattoos. On daraz website it was written clearly that it contains 25 sheets and 200 tattoos. The package arrived to me today. I checked the package it contains only 80 tattoos on 25 sheets. It is not fair doing all this stuff to their customers. Either take the package back and return my amount or send me the remaining tattoos. Thanks

Read full review of Daraz.pk
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Daraz.pk customer service

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Daraz.pk?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Daraz.pk Customer Service. Initial Daraz.pk complaints should be directed to their team directly. You can find contact details for Daraz.pk above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Daraz.pk. Discuss the issues you have had with Daraz.pk and work with their customer service team to find a resolution.