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Damelin Correspondence College [DCC] Customer Service Phone, Email, Contacts

Damelin Correspondence College [DCC]
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www.dcc.edu.za

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1.7 6 Reviews 367 Complaints
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Damelin Correspondence College [DCC] Complaints 367

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12:01 pm EDT

Damelin Correspondence College [DCC] I will never study at damelin in the future

I am a full time student at Damelin I am currently enrolled for a Certificate in Event Management. Before I enrolled for the course last year when they sold the programme to me I was advised that I will receive course material which means all text book only to find when I get there on my first day I have to buy my own books. The computers at skool a full of virueses in our so called media centrelibray which is as small as my bedroom, students have complained 10000 times and nothing was done as a result my laptop crashed after I put in my memory stick that I used on the school's computers and to repair my laptop it cost me thousands of rands. What is the point of having a facility when u cant use them. We are suppose to be a private college and we not getting value for money that is for sure. I have studyed and private schools and other Goverment organasations like DUT paid less then half of what I pay at Damelin and still received far better service then at Damelin. I willl never recommed Damelin to any of my friend and family I am mad and very unhappy at Damelin cant wait for the year to be over so I can leave.

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Klaasote
US
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Feb 11, 2011 5:32 pm EST

On first registering for my diploma, I was sent a few books short. They were due to be sent on back order. After numerous calls and logging of complaints, I was told they had been sent. They, to date, had still not been received. I have now been sent an exam registration form. I have already told the company that as I paid for a full set of books, I will not be starting my 2 year course until all is sent as per contract. I was told this would be possible. I asked for it in writing. So far, so bad. The website is not user friendly - logging on is a joke.

I would simply like to know what is going on. I have had no response. Today I was on the phone for 2 hours listening to canned music. The only humans seem to be switchboard. I am determined to get a full set of books and a reply. Cape Town tells me the head office is now in Jhb. Jhb tells me a completely different story. I need someone who knows what is going on to phone me as soon as possible with an answer, not a promise to return my call.
The exam centre call line is a total joke.

ComplaintsBoard
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6:54 am EDT

Damelin Correspondence College [DCC] I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries

I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries & Damelin as a whole. My problem started when my assignments where not marked and I was told that my account has been frozen. Only for them to realise that it was their fault on their side as I had paid my fees in full. The second incident was when I was double book for 2 different exams at the same time and I did raise this on time with Damelin, however I was told that both those exams needs to be written at that time. The exam venue told me this was not possible, I then ended up writing my exam at work, after a huge fight. The one thing which makes it unpleasant in dealing with Damelin is their unwillingness to deal, help and sort out problems with their clients. Recently after I wrote my last batch of exams, Marketing Management 3 didn’t have my results and a couple of consultants where to investigate and follow up for me, then call me back, however non of them did. Theo Pillay, who is apparently their manager, is worse, because he can’t even attend to client queries which need to be escalated. What type of manager is heshe? Does heshe even know what is going on in there.

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5:05 am EDT
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Damelin Correspondence College [DCC] degree

Good Morning,

I write this letter as a last hope. I pleading on your sense of righteousness that you can assist me.
I completed a B. Comm degree at Damelin in1999 and was fortunate to get at a job that made ends meet. How ever the problem arises now. I have been offered a good job by a big company. This is my chance to get out of the ruts and finally become somebody.

When I graduated I was not able to attend the graduation ceremony and as I had a job I didn't need the Degree copy. Now with this position that I have been offered I need the Degree. So in Feb 2010 I approached Damelin for the Degree. I have sent emails after emails to them Durban kept blaming a person in Johannesburg and vice versa.in the mean time the company that has offered me the position is getting impatient. I do not blame them its been six months of pleading with Damelin. On the 10th of Aug 2010 I went to Damelin in Durban and said I need my degree now, they eventually gave me a letter on a Damelin letterhead confirming that I had completed the degree and a copy of my degree was on route to me.

Yesterday the 11th a day later I get an email that says I have to contact the University in the U. K to get my degree. Note that Damelin is the sole South African partner to this university as written on their website (Oxford Brooks).

I need my Degree, all I am asking is a strong phone call from you to Damelin and I am sure they will give me a copy of my Degree.

Please can you help me!

Kind Regards,
Anonymous

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Mkeducor
Durban, ZA
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Jul 22, 2022 8:08 am EDT

Dear Natasha, trust that you are well. Please forward your ID number and student number to customercare@dcc.edu.za so that we can assist you further.

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Mkeducor
Durban, ZA
Send a message
Jul 22, 2022 4:01 am EDT

Dear Natasha , trust that you are well. We apologize regarding the challenges that you have experienced. Kindly forward your student number and contact details to customercare@dcc.edu.za so that we can assist you further.

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Mkeducor
Durban, ZA
Send a message
Jul 22, 2022 3:58 am EDT

Good day, trust that you are well. We apologize regarding the challenges that you have experienced. Kindly forward your student number and contact details to customercare@dcc.edu.za so that we can assist you further.

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tashie1992
ZA
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Aug 11, 2015 6:06 am EDT

Good Day
I wish to complain about my Matric Results as i finished up in 2011 that year they had failed every student except 1 student, no valid reasons was given and also we fought the school and the parents got involved hoping to take things further for their kids career as they had payed so much money .
Please i would like some explenation.
Regards
Natasha- Jade Van Schalkwyk
vanschalkwyk.tash@gmail.com
[protected]

ComplaintsBoard
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11:56 am EDT

Damelin Correspondence College [DCC] appalling service

Sir I am at my wits end with Damelin and have never in my life had I been dealt with so badly and the lack of service from them is appalling. We contacted Damelin in February 2010 to enrol my son for a journalism course. We paid the R1000.00 deposit only to be told that because I have a bad credit record I have to pay an additional deposit of R2500.00 This I did immediately on the 13/03/2010. We were then told we would receive the study material in the post. After waiting for two weeks we began Phoning on a weekly basis to find out when we would receive the first lessons. We were always told that the study material was in the post. Only on visiting your nearest branch in Pretoria Central on 29 may 2010 in desperation to find out what was actually going on, was I told by a Jeanette that the material is actually on back order. I then decided that this was not acceptable as she could not even tell me when the material would be available and demanded my deposit back. I was then told that they will only return my deposit after I have applied in writing to head office. This was done on the 4th of June. Luqmaar Daniels then sent me an e-mail telling me that my case will be reviewed by the board within 7 days. After waiting for a week and a half I then started phoning Mr Daniels to find out what was decided. After 6 unsuccessful calls (He never answered his phone) I demanded to speak to somebody in authority. Only after getting severely agitated was I told I could speak to Mr Vele. Mr Vele then informed me that my case has not been reviewed by the board but he would make sure it was. After another few weeks wait I phoned Mr Vele and was informed that my case was reviewed and I would be contacted by Mr Wesley Gentry. When he finally did phone me I was told the only options I have is to either Transfer the funds to somebody else who wants to study at Damelin or change my son to another course. This is totally unacceptable I placed an order with them, they could not deliver and after the appalling service I received the only option I will consider is a total and immediate refund and I will never even consider doing business with Damelin/Intec again.

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DamelinSucks
ZA
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Feb 09, 2011 2:58 pm EST

I am having the exact same problems. Been battling for almost a year now with no luck - I have had it.

Please come post your story on www.damelinsucks.co.za for the world to see!

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12:57 pm EDT
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Damelin Correspondence College [DCC] no servie/ refund

I have endless problems with getting a service out of Damelin Correspondence. They did not allocate my payments correctly and deducted money from my bank account without contacting me at all, I would have paid in instalments but paid up my course within 2 months. Now I can not seem to get my refund back. I had to supply them with my banking details on a letterhead of my bank and they have my details on record and now they tell me it will take 3 months before I get it.. unacceptable! I also did not receive all my study material which was suppose to be dispatched last month but did not and now they cant because they have a stock take. Their support services never replied to any email and my exam is next month.. I need help I am fed up with them and need help urgently cant do this on my own I have tried, if you need more details on when I have contacted them and their so called attempts to help me. they dont get back to you if you suggest a manager needs to take care of this

Read full review of Damelin Correspondence College [DCC] and 2 comments
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Caju
ZA
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Nov 24, 2016 10:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi All, I have had the same issues with Damelin. Paid full and in a cash lump sum for a course study. They never registered my Son and we received no correspondence. Now we have requested a refund and all we get for an answer is the 3 month waiting period. This is bull. It was their error. Now that we e mail the refunds department, our e mails can't be delivered due to a "full mail box". How many people does Damelin owe money to? For the mailbox to be full 90% of the time? This is nothing short of fraud..

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DamelinSucks
ZA
Send a message
Feb 09, 2011 2:56 pm EST

I am having the exact same problems. Been battling for almost a year now with no luck - I have had it.

Please come post your story on www.damelinsucks.co.za for the world to see!

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5:42 am EST
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Damelin Correspondence College [DCC] refund

I applied for a refund fo R380 with dameilin in March 2009 and till today 25 February2010 I havent received my money. I have called damelin a lot of times with no success and have also received calls from their consultants saying my money will be paid but they still dont pay it. I dont know what to do anymore and I want my money. The last person who called me from Damelin and promised to help me never got back to me and he doesnt even return my email or answer my calls. His name is Luqman Daniels.

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DamelinSucks
ZA
Send a message
Feb 09, 2011 2:57 pm EST

I am having the exact same problems. Been battling for almost a year now with no luck - I have had it.

Please come post your story on www.damelinsucks.co.za for the world to see!

ComplaintsBoard
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4:30 pm EST
Resolved
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Replied
Damelin Correspondence College [DCC] has left an official reply on this complaint.

Damelin Correspondence College [DCC] refund

I applied for a course with damlein about 4months ago. After I paid for the course in full they informed me that the course has been discontinued. I immediately canceled the course. till this day I still did not get my refund. I have emailed and called them numerous of times but with no luck. I tried to email these people from Damelin but non of them can help.

[protected]@damelin. edu. za,
[protected]@damelin.co.za,
[protected]@dcc. edu. za,
Xoliswa Siphengane ,
karen. [protected]@icg. edu. za,
wesley. [protected]@icg. edu. za,
sylvia. [protected]@dcc. edu. za,
sarena. [protected]@icg. edu. za,

Read full review of Damelin Correspondence College [DCC] and 81 comments
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Thobisa Nkosi
Durban, ZA
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Apr 24, 2023 2:50 pm EDT

Good day,

I was promised feedback last year after drafting my complaint here however, to date no feedback has been given. I was sent an email by Stefany Lottering however upon responding have not heard from the college.

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Neo9621
Johannesburg, ZA
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Jan 23, 2023 2:54 pm EST

Did you end up getting assistance? It’s been almost 2 years since I’ve been trying to get Damelin to refund Fundi their full amount! Imagine having to take out a student loan of more than 30K & not getting even communication? My credit score is messed up because they wont communicate or refund Fundi their full amount of 33K as I’m currently unemployed I keep getting sent from pillar to post being told that the matter is priority however no refund is paid & I no longer want the percentage offered paid back I want them to pay Fundi their money back

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Nadeera Ramharakh
US
Send a message
Jan 10, 2023 5:37 am EST

We canceled my daughter's course after finding out how incompetent the institution is. From June 2022 until now I am still awaiting the refund. No one knows anything and is quick to take the money.

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Madlamini Nonyukela
US
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Nov 21, 2022 1:54 am EST

I paid 36000 on June 2022 then August 2022 they said the is no lecture now I'm struggling to get my money back why is like that now why the take the money although they know the is no lecture for N 4 Engenering

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maria Vilakazi (Noma)
US
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Oct 02, 2022 12:16 pm EDT

Kindly assist i have been trying to get updated academic record from the institution since 2020. Also tried to lodge a complain ref :CAS-108477-J8L5N6 no positive feedback.

Two of my assignments where not marked since 2019 tried to re submit several times no feedback .

I am unable to continue with my studies due to this

Kindly assist.

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Sandra Masilela
US
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Sep 03, 2022 10:12 am EDT

I have completed my exams with Damelin correspondence college last year 2021 June but They always send me a statement that is short with 4 subjects, I have been calling and emailing but no assistance, and I paid them in full.

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Marisa Ievers
US
Send a message
Jun 13, 2022 9:33 pm EDT

My son’s refund was approved in April 2021 for R26,000 and we have still not received the refund- every time I call it’s the same story from the refund officer - “the refund is with finance and we will let you know when we hear back from them”. It’s been 14 months…

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Belisha Maniram
US
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Sep 03, 2022 3:22 pm EDT
Replying to comment of Marisa Ievers

Same for me , refund approved but 16 months later still with finance department.Raised a complaint them with DHET and they said they are no liable to pa.Bunch if thieves. Don't let it go

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Zanele Zulu
US
Send a message
May 24, 2022 2:02 am EDT

I have been waiting for my refund as well and they are failing to give me my refund as there is an overpayment on Diploma Certificate. I only have academic record and I need my certificate

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Kauzeni
Cape Town, Western Cape, ZA
Send a message
Jan 13, 2022 11:21 pm EST

Damelin seem to be a college that doesn't pay parents back or refund, from 2019 they owe me 8500 and they never refunded, naomi gave 3 different dates but nothing was refunded I spoke with Naidoo he told me their not dealing with small money, I got so hurt when they were calling me for fee to be paid their forcing .I am looking forward to take legal procedures, it wasn't my son's fault that they had no that particular course.

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Strongertogether
Roodepoort, ZA
Send a message
Jan 18, 2022 7:58 am EST
Replying to comment of Kauzeni

I've had the same issue with Damelin, please contact me on [protected] so that we can take this matter further together.

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Belisha Maniram
US
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Sep 03, 2022 3:26 pm EDT
Replying to comment of Strongertogether

Damelin owes me after 16Months.Contacted DHET and raised two complaints.Took them to small claims and they hired and attorney to say not in there jurisdiction.Its over 18K please get in contact for a more stern approach

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Gatvoel
Cape Town, ZA
Send a message
Nov 06, 2021 5:08 pm EDT

Seems like Damelin doesn't want to refund our money. They owe me over R19k since 2019! I call naomi every week she answers my calls except for Fridays, apparently she's never at work every Friday or she's just avoiding me. If I don't get my money by the end of November 2021 (this month) I'm taking legal action and anyone who wants to join me may contact me on [protected].

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siyav
Port Elizabeth, ZA
Send a message
Nov 21, 2021 2:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Gatvoel

I would love to join you...i am sick and tired of all the promises they keep tellkng me knowing very well that they are taking us for fools. I applymied for my refund of R14000 in March 2019 and till today i have not received my refund. They sent me an email in May 2021 after numerous attempts of contacting them. Statjng that my schedule payment date is the 8th of October 2021. I patiently waited, came the 8 th the money was not in. I keep on contacting them every week via telephone and email just yo have paper trail as I am also considering taking legal actions againts Damelin. Gjis is really day light robbery, its very funny how they do things you know, when you did not make a payment they are to quick to call and send emails and sms about the fees. But now they gave our moneys and they are taking for ever to reimburse us why so...I believe nobody knows..
Damelin College is pathetic with customer care and the service they promised that they are ethical and law abiding is not true. Damelin is frauding us of our moneys cause what could be the reason that there's a lot of refunds outstanding and they are taking their time to solve...i want my money. If it means that by first week of December i dont get it. I will sue the institution for a lot of things...
If only we could come together as one and see if we take them to court won't they process the payments faster

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Jean Lockwood
Johannesburg, ZA
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Dec 13, 2021 9:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Gatvoel

Good day, I was wondering if you have had any joy yet. I too have been trying to get a refund since May, they keep giving me dates and nothing happens. Naomi was useless and now I've been dealing with a Cleavon. The COO Michael Thurley and a Wenzel Naidoo who ever he is have been copied in all my mails and neither have bothered to respond. I'm at my wits end

About Damelin Correspondence College [DCC]

Damelin Correspondence College (DCC) offers a range of distance learning courses for individuals seeking to further their education or enhance job-related skills. Their programs cover various fields including business, computer studies, creative arts, and vocational training. Students can study at their own pace, with materials accessible remotely.

Overview of Damelin Correspondence College [DCC] complaint handling

Damelin Correspondence College [DCC] reviews first appeared on Complaints Board on Dec 9, 2009. The latest review no assistance or help given was posted on Nov 10, 2024. The latest complaint Refund process was resolved on Apr 24, 2023. Damelin Correspondence College [DCC] has an average consumer rating of 2 stars from 373 reviews. Damelin Correspondence College [DCC] has resolved 67 complaints.
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  3. Damelin Correspondence College [DCC] emails
  4. Damelin Correspondence College [DCC] address
    PO Box 31001, Braamfontein, 2 Melle Street, Johannesburg, 2017, South Africa
  5. Damelin Correspondence College [DCC] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Damelin Correspondence College [DCC] Category
Damelin Correspondence College [DCC] is ranked 192 among 266 companies in the Colleges and Universities category

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