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I will never study at damelin in the future
I am a full time student at Damelin I am currently enrolled for a Certificate in Event Management. Before I enrolled for the course last year when they sold the programme to me I was advised that I will receive course material which means all text book only to find when I get there on my first day I have to buy my own books. The computers at skool a full of virueses in our so called media centrelibray which is as small as my bedroom, students have complained 10000 times and nothing was done as a result my laptop crashed after I put in my memory stick that I used on the school's computers and to repair my laptop it cost me thousands of rands. What is the point of having a facility when u cant use them. We are suppose to be a private college and we not getting value for money that is for sure. I have studyed and private schools and other Goverment organasations like DUT paid less then half of what I pay at Damelin and still received far better service then at Damelin. I willl never recommed Damelin to any of my friend and family I am mad and very unhappy at Damelin cant wait for the year to be over so I can leave.
I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries
I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries & Damelin as a whole. My problem started when my assignments where not marked and I was told that my account has been frozen. Only for them to realise that it was their fault on their side as I had paid my fees in full. The second incident was when I was double book for 2 different exams at the same time and I did raise this on time with Damelin, however I was told that both those exams needs to be written at that time. The exam venue told me this was not possible, I then ended up writing my exam at work, after a huge fight. The one thing which makes it unpleasant in dealing with Damelin is their unwillingness to deal, help and sort out problems with their clients. Recently after I wrote my last batch of exams, Marketing Management 3 didn’t have my results and a couple of consultants where to investigate and follow up for me, then call me back, however non of them did. Theo Pillay, who is apparently their manager, is worse, because he can’t even attend to client queries which need to be escalated. What type of manager is heshe? Does heshe even know what is going on in there.
degree
Good Morning, I write this letter as a last hope. I pleading on your sense of righteousness that you can assist me. I completed a B. Comm degree at Damelin in1999 and was fortunate to get at a job that made ends meet. How ever the problem arises now. I have been offered a good job by a big company. This is my chance to get out of the ruts and finally...
Read full review of Damelin Correspondence College [DCC] and 4 commentsappalling service
Sir I am at my wits end with Damelin and have never in my life had I been dealt with so badly and the lack of service from them is appalling. We contacted Damelin in February 2010 to enrol my son for a journalism course. We paid the R1000.00 deposit only to be told that because I have a bad credit record I have to pay an additional deposit of R2500.00 This I did immediately on the 13/03/2010. We were then told we would receive the study material in the post. After waiting for two weeks we began Phoning on a weekly basis to find out when we would receive the first lessons. We were always told that the study material was in the post. Only on visiting your nearest branch in Pretoria Central on 29 may 2010 in desperation to find out what was actually going on, was I told by a Jeanette that the material is actually on back order. I then decided that this was not acceptable as she could not even tell me when the material would be available and demanded my deposit back. I was then told that they will only return my deposit after I have applied in writing to head office. This was done on the 4th of June. Luqmaar Daniels then sent me an e-mail telling me that my case will be reviewed by the board within 7 days. After waiting for a week and a half I then started phoning Mr Daniels to find out what was decided. After 6 unsuccessful calls (He never answered his phone) I demanded to speak to somebody in authority. Only after getting severely agitated was I told I could speak to Mr Vele. Mr Vele then informed me that my case has not been reviewed by the board but he would make sure it was. After another few weeks wait I phoned Mr Vele and was informed that my case was reviewed and I would be contacted by Mr Wesley Gentry. When he finally did phone me I was told the only options I have is to either Transfer the funds to somebody else who wants to study at Damelin or change my son to another course. This is totally unacceptable I placed an order with them, they could not deliver and after the appalling service I received the only option I will consider is a total and immediate refund and I will never even consider doing business with Damelin/Intec again.
I am having the exact same problems. Been battling for almost a year now with no luck - I have had it.
Please come post your story on www.damelinsucks.co.za for the world to see!
no servie/ refund
I have endless problems with getting a service out of Damelin Correspondence. They did not allocate my payments correctly and deducted money from my bank account without contacting me at all, I would have paid in instalments but paid up my course within 2 months. Now I can not seem to get my refund back. I had to supply them with my banking details on a letterhead of my bank and they have my details on record and now they tell me it will take 3 months before I get it.. unacceptable! I also did not receive all my study material which was suppose to be dispatched last month but did not and now they cant because they have a stock take. Their support services never replied to any email and my exam is next month.. I need help I am fed up with them and need help urgently cant do this on my own I have tried, if you need more details on when I have contacted them and their so called attempts to help me. they dont get back to you if you suggest a manager needs to take care of this
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi All, I have had the same issues with Damelin. Paid full and in a cash lump sum for a course study. They never registered my Son and we received no correspondence. Now we have requested a refund and all we get for an answer is the 3 month waiting period. This is bull. It was their error. Now that we e mail the refunds department, our e mails can't be delivered due to a "full mail box". How many people does Damelin owe money to? For the mailbox to be full 90% of the time? This is nothing short of fraud..
I am having the exact same problems. Been battling for almost a year now with no luck - I have had it.
Please come post your story on www.damelinsucks.co.za for the world to see!
refund
I applied for a refund fo R380 with dameilin in March 2009 and till today 25 February2010 I havent received my money. I have called damelin a lot of times with no success and have also received calls from their consultants saying my money will be paid but they still dont pay it. I dont know what to do anymore and I want my money. The last person who called me from Damelin and promised to help me never got back to me and he doesnt even return my email or answer my calls. His name is Luqman Daniels.
I am having the exact same problems. Been battling for almost a year now with no luck - I have had it.
Please come post your story on www.damelinsucks.co.za for the world to see!
Replied
refund
I applied for a course with damlein about 4months ago. After I paid for the course in full they informed me that the course has been discontinued. I immediately canceled the course. till this day I still did not get my refund. I have emailed and called them numerous of times but with no luck. I tried to email these people from Damelin but non of them can...
Read full review of Damelin Correspondence College [DCC] and 81 commentsOverview of Damelin Correspondence College [DCC] complaint handling
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Damelin Correspondence College [DCC] addressPO Box 31001, Braamfontein, 2 Melle Street, Johannesburg, 2017, South Africa
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On first registering for my diploma, I was sent a few books short. They were due to be sent on back order. After numerous calls and logging of complaints, I was told they had been sent. They, to date, had still not been received. I have now been sent an exam registration form. I have already told the company that as I paid for a full set of books, I will not be starting my 2 year course until all is sent as per contract. I was told this would be possible. I asked for it in writing. So far, so bad. The website is not user friendly - logging on is a joke.
I would simply like to know what is going on. I have had no response. Today I was on the phone for 2 hours listening to canned music. The only humans seem to be switchboard. I am determined to get a full set of books and a reply. Cape Town tells me the head office is now in Jhb. Jhb tells me a completely different story. I need someone who knows what is going on to phone me as soon as possible with an answer, not a promise to return my call.
The exam centre call line is a total joke.